PrintRunner

Absolutely horrible service and shoddy and inept production. My logo is pink on a white ground with a silver grey border. Very straightforward.
The 1st run was printed completely off registration and totally incorrect colors. How it ever left the factory looking as bad as it did is unbelievable. The second run was slightly better registration, still not perfect, and the colors were still incorrect in spite of having been given examples of the correct colors to follow. I asked them to print a pantone silver or grey border but instead they upcharged me for silver foil and then sent me a hideous garish allover metallic sticker that looked nothing like the examples they were given. Pink logo on metallic silver with a brown border.

Here is the actual instructions where it says "full color white ink" and to "follow the file settings". They did not. There was no white ink at all. I spent over an hour waiting for someone in customer service to pick up the phone and finally gave up. Next step is to contact the credit card and deny the charge

THE ACTUAL ORDER:
Re Roll Stickers(Item # *******) Shape: Rectangle (Rounded Corners) Size: 1" x 1.25" Material: Silver Metallic BOPP Lamination: Gloss Indoor Laminate Color: Full Color White Ink: Follow file settings Unwind Direction: Not Important Printed Side: Front Only Quantity: 2,000 Ready to Ship In: 6 Business Days Project Name: Untitled Roll Stickers Reprint: From Job ******* / Item ******* 1 Day Transit Scott 171 E STATE ST ITHACA, NY ******* US Qty: 2000 Tax: $6.81 Shipping & Handling: $85.07 2000$290.40

We'd used these clowns in the past (Spent 1000's with them and their many other business names) and had been jerked around endlessly, so we left and used another printshop. Decided to see if they had improved over the last year, and foolishly made a small label order on Dec 2. Originally given a Dec 12 date for delivery.

File review didn't go well, and their guys changed (Squashed) the image and left a huge empty border around the image (Original was well within the Safe and Trim zones from their own template)
Contacted chat to cancel and get refund, was assured by rep that the border would not be present in the final print. So resubmitted the same file, it took over 16 hours to review the file this time, and when we accepted the date of delivery had changed to Dec 20... That's 18 days from date of order to delivery date for 1000 cheap labels!

Shop elsewhere, do your research, check the online reviews (Horrible) they are still as incompetent as they were a year ago.

Lesson learned here though, we'll not be back!

UPDATE: Absolute crap posted in your defense Printrunner. You can send me as much as you want after the fact. The fact remains that your guys messed with the original design, squashing the image into some imaginary 'safe space'. We rejected the revised proof file and it all went downhill from there.

The delivery date was absolutely given originally as 12/12/19, then changed to 12/20/19 after I contacted and resubmitted the original files for review again (This time with your very own template Safe Zone and Trim Lines included) - I even stated in the comments box on the review proof page that we did not need the template lines removing before you printed the labels as we had had labels printed in the past by you that actually still had these template guidelines on them.

We actually sent the same file to another printer yesterday as we were going to contact you and cancel the order (Which we attempted to do yesterday with your overseas chat rep) They accepted the file without question and we will have those labels next week. As I told your crappy Facebook messenger representative during our private messages, its fine, we will wait then we will vote with our feet and never use you again. We will also be sure to let every business we know who uses labels not to deal with you guys if they want a competent company with good customer service.

Its very amusing and telling that your 'public' representations are nothing like the 'private' messages we received from you. Seems like Printrunner actually employ somebody full time to answer the hundreds of dissatisfied customers who's reviews are all over the internet.

As I said in the messenger chat with your rep... Whatever!

CAVEAT EMPTOR - There are much better and more professional companies out there, do a little research and you'll see that my complaint is the norm and not the exception.

All I can say is I am extremely disappointed. Here's my story.
I'd bought from PrintRunner in the past. I had bought a total of 5 batches of stickers from them, and only really had a problem with one.

When I got the stickers, they were cut very unevenly, and the color was pretty far off. Keep in mind this was 1000 stickers. They were all messed up in the same way. I decided, well, I haven't had any issues in the past, so I'll shoot them an email. My deadline was coming up, but they shipped the stickers out about 5 days early.

On November 14th, I got the stickers.

On November 15th, I sent them an email.

On November 16th, they responded back giving me a form to fill out about the issues.

On November 21st, 2 days before my deadline, I got an email and voicemail from an
"Issue Resolution Specialist". They agreed there was a problem, and gave me a $33.73 credit to reorder the number of stickers that were affected.

On November 21st, around 30 minutes later, I responded asking for their original file so I could fix the colors and asked if I would be charged shipping (the website said I would, it was ~$25, pretty much the same amount as those stickers)

On late November 23rd, I sent another email, by forwarding the email from the 'specialist' to the main customer care email, hoping someone could get it sorted quickly before the thanksgiving holiday. Keep in mind it was past my deadline at this point.

On November 24th, they responded saying that they will call me back when normal business hours resume. (did not tell me when they resumed, it is not listed anywhere obvious on website.)

Today, December 4th, I sent another email asking why I had not yet got a response, 15 days later.

Now I am sitting here almost 2 weeks after the deadline, without any response or properly made stickers. I didn't need them by the original deadline, but I needed them now

So no, I don't recommend PrintRunner to anyone, and I will be letting those that I did recommend it to, and the person who recommended them to me what happened here.

Even if they fix the problem at this point, I don't intend on changing the review. They messed up my stickers, all I want is for it to be fixed in a reasonable amount of time, at no charge to me.