Houzz Pro

I am a general contractor focusing on interior design and remodeling. I purchased Houzz Pro for a few key features. They were not as intuitive as advertised and some features struggled to function properly on my iPad. I also only generated a handful of leads in a years time, most of which were not viable leads anyway. I ended up deciding to cancel my subscription, ultimately deciding I did not need the program. They wouldn't let me cancel and said I had to keep paying them for another year, only claiming this is stated in the terms and conditions (which is buried in the contract by the way). I spoke with several different people and no one would help me. So I blocked the automatic payment on my credit card. They then sent me to collections and cancelled my account anyway! They ultimately stole $300 from my small business. Check out their BBB reviews and you'll see a lot of reviews like this one. The product is less than average, but their customer service is wretched. They clearly only care about themselves and not the best interests of their clients. I highly advise all to move on to another business for contracting software and other services Houzz claims to offer.

I got my Houzz Pro account back in Spring 2020 and ever since it's been the most incredible service and support I've received since starting my interior design firm. My dedicated agent has been there to answer all my questions, flexible when I have to move our check-ins for client meetings, and great at walking me through all the Houzz Pro features. He also gives me great advice on how to follow-up on my leads and utilize the room design tools at my disposal. Not to mention I've already gotten 5+ clients through Houzz just since June! Couldn't ask for a better platform - 5 stars!

I decided to try Houzz Pro for our business. I wasn't nervous about giving my credit card info at the time I signed up because there supposedly is a 30 day free, no risk trial. Boy was I wrong! After 5 days, it was determined that it was not a good fit for our company so I called to cancel. I was told they could not cancel it and had already charged my account for the entire year. Then I left a negative feedback on their system and was contacted by another person. He led me to believe that he could handle the credit card charge reversal. All he did was pick my brain on how Houzz Pro could be improved and then offered me a $100 credit. He also said there was no way to return the monies.
I then went to my credit card account and found they had charged me again for the entire amount. It has been nothing buy a hassle and now I'm out almost $2800 for my "Free Trial". BEWARE!

I signed up for this as a trial with the help of * as the sales associate from Houzz, under the understanding the agreement could end at any time. The product seemed to give me a lead to what I was thinking I needed at the time. However the product was clunky and had more advertisements than I ever expected. Very cluttered platform. Then... I tried to call, email, and contact support to cancel the membership. Crickets... Not even a call back or acknowledgement from *. ABSOLUTELY TERRIBLE support! I had to call my bank and pay for a stop payment on Houzz from taking future payments. Never again!

*Personal information redacted by admin

I have found that my Houzz Pro account has given my company a ton of exposure and as a result it has brought us many new clients over the past 7 years that I have had a Houzz Pro account. It is an excellent lead generation resource for a designer and has provided us with a great return on our marketing investment. Houzz is continually up-grading their Pro account services and I highly recommend it!
We also love the ability to save and share inspiration photos in the Ideabooks and our clients love that option, as well.

This website is a great to manage your business and get new clients through it. It has many tools to accommodate your startup as well as its own 3D rendering software. Which saves lots of money and makes the workflow more efficient. All in all this website is amazing and the people you work with are all great.

We have had a few reps during our time with houzz but Emily Draper our current client success manager has made all the difference in the world! She goes way beyond the call of duty! The main reason we stayed the last couple years because she has knocked it out of the park... she has given the attention we needed to get the leads we are experiencing now. Emily offered to re-worked our website... it looks great and the phone is ring off the hook. If it was not for Emily we would not be a houzz pro customer anymore however with the personal touch she gives to us and the concern for our success we are staying with the program!

Since signing up with Houzz Pro, My account Manager Jacob has been influential in getting us the leads that best fit our company in addition to a larger quantity of them. His consistent involvement has kept us on track to be able to maximize the potential of the site.

I signed up with Houzz to create my website and it has been the best thing i could have done for my business. Emily created my site and gave it the professionalism it needed for when clients ask to preview my work. She has made this process so easy and is always there to make changes and improve my site as we continue to grow and add new projects. She has also taught me how to navigate through the site and utilize all that houzz pro has to offer. I am excited about being able to do everything on one site and am learning as i go, so her patience is much appreciated. I love working with her and i am so glad that she is the one in charge of my account.