Houzz Pro

The awareness of Houzz if VERY low in our market so we don't get many leads through Houzz Pro. We find we have to educate our prospects about Houzz when they come into the showroom. Only one lead in 5 years has resulted in a project.

We have found the Houzz Pro site frustrating to work with. The options for answers are limited and don't fit the actual scenario. We often have to settle on an answer that is not the case because the right answer isn't available. We've been told the Concierge tried to reach us by phone but there we have not gotten those calls. There's an automated email that goes out when you select Lead Quality that absolutely should not go out. I retired a lead and found out an automated email when to the prospect right away! Totally inappropriate!

In the same boat as other's with this company not holding up there side of the contract and im to small to do anything about it. It has been 8 months at $544 per month and my site is still not set up and no one tat the company will help. They just keep giving me a new " success manager" and they all say the same thing " this isn't right. I will fix your site immediately." But lo and behold nobody does anything and I lose contact with everybody.

I have had a professional profile with Houzz for over 6 years now and have received a lot of benefits from leads to the free website. My volume of leads have not always been consistent, but they're generally a better quality than more generic home-improvement lead services. When Houzz acquired Ivy I was very excited about all of the project management tools. I'm sorry to say it has been a bit of a disaster. The integration is so buggy and the tool itself is missing so many essential elements (like the ability to log project notes?), that I had to completely backtrack and drop using it almost all together. That definitely cost me time and the confidence of a few of my clients.

I was over sold on the lead generation function go the software. After taking over a month to get set up on the software it started generating poor leads. I tried to cancel, they locked me into a year long agreement. I tried to make the best of it and responded to any lead that might have even been close to good and still did not generate work. I had a sigh of relief when the year was up. I finally realized they were still charging my card and found out that they have an automatic renewal. For another year! So now they say I'm trapped in a software that I have absolutely no use for. BEWARE!

If you decide that you can't use their service or it is not the right fit for you... they make it impossible to cancel. Hidden contract and terms on signup, and customer service is terrible about helping you cancel. You will get put into a loop of "i'll submit a support ticket for you", "why do you need to cancel", anything to not help you cancel. I used to like browsing Houzz for products and services and purchased a few nice and pricey items from them. They certainly lost my business for life.

We were contacted by a Houzz representative in January 2024 and promised a whole bunch of nothing. We have received a total of 24 leads, of which a handful were spam/scammers, not in our service area, not looking for a service we provide, and the rest of the "quality" leads never respond back to us. There is also no option to show the customers phone number after initial contact which is a red flag. If the leads were quality, then Houzz should have no issue giving us the customers direct contact info...I mean they are in the market for a contractor right? Houzz was also supposed to run our website on their platform, which was up for a few days, and has been inactive ever since. I have reached out out and received no call back, but they sure did reach out promptly when our payment didn't go through due to our bank account being hacked. I encourage all businesses and customers to PROCEED WITH CAUTION when dealing with Houzz. We refuse to pay for a service that we aren't receiving. Do not listen to what the representative sells you because they are very manipulative and good at it. Read the terms completely. We also were not provided with a trial period so please be sure to ask about that. Houzz is no better than most of the services out there, and we have tried many. Houzz is by far the worst. I hope this helps somebody.

I decided to try Houzz Pro for our business. I wasn't nervous about giving my credit card info at the time I signed up because there supposedly is a 30 day free, no risk trial. Boy was I wrong! After 5 days, it was determined that it was not a good fit for our company so I called to cancel. I was told they could not cancel it and had already charged my account for the entire year. Then I left a negative feedback on their system and was contacted by another person. He led me to believe that he could handle the credit card charge reversal. All he did was pick my brain on how Houzz Pro could be improved and then offered me a $100 credit. He also said there was no way to return the monies.
I then went to my credit card account and found they had charged me again for the entire amount. It has been nothing buy a hassle and now I'm out almost $2800 for my "Free Trial". BEWARE!

HouzzPro offers nothing that will HELP your business to grow. It doesn't do anything special and is just a way to get your money. They offer a 30-day trial period. Immediately upon signing up, I realized is only does about 1/4 of what Quickbook does and costs over twice as much. So, I called and cancelled within 24 hours of signing up. And, of course they said they cancelled. But, charge my account 30 days later and keep charging every month. I have disputed each charge as it comes in. I have called Houzz and get someone who tells me they completely understand and see that I cancelled and they will take care of it with no more charges. And guess what? They charge again. So, do NOT under any circumstances go with HouzzPro.

Houzz has proved its worth in more ways then I thought possible. Together with their support they have enabled us to reach more clients and secure more work than I could have without them. A very valuable resource for us. Excellent web presence and design. I would highly recommend working with Houzz.

As designers, we utilize Houzz Pro for their lead generation capabilities, as well as another channel and opportunity for exposure of our work. Houzz Pro has been a beneficial resource in both areas, while providing additional significance to our business through the achievement of awards and positive client reviews that are posted on our page. They have consistently provided excellent, and timely, support that is individualized to our ever-changing needs. Also, while some of the leads that are generated through the site do not always fall within our parameters for target market, project scope or budget, it has created the opportunity for us to become a part of the greater online community of potential clients, trade partners and professionals created by Houzz.

Victoria listens. I feel my thoughts and suggestions are heard. She offers wonderful continuity and energy to our professional relationship. I appreciate her diligent follow-through and insights. Thank you!

Houzz Pro is a great way to follow leads from start to finish. As a small business owner I'm always looking for efficient ways to use my time and Houzz Pro has helped in that regard. I need to be able to update my photos easily and often and trust that potential clients will find them. My client manager, Dana Taylor, enthusiastically showed me where I can see photo view stats and other important advertising info to direct my outreach.

We are a small women owned architecture firm located in San Clemente, California. Many of our projects are residential in South Orange County and North San Diego County and we have found houzz.com to be an excellent marketing partner.

Houzz allows us to post our portfolio of residential projects on line for all potential clients to see our work. I can suggest to these potential clients to look on line at houzz to see the variety of projects that we have done over time.

They can also search for Architects in their area and our name and portfolio come up for South Orange County, California and North San Diego County where most of our projects are located. Many of our clients have found us by searching on houzz.com for architects in their area.

Houzz is an amazing tool for architects to market their design services.