Houzz Pro

WE SIGNED UP AND THE CONTRACT ONLY SAYS IN THE FINE PRINT THAT IT WILL RENEW ANNUALLY WITHOUT NOTICE. WE JUST TRIED TO CANCEL 6 DAYS AFTER THE NEW CONTRACT BEGAN AND WE ARE NOT ALLOWED. THE LEADS ARE SERIOUSLY BAD. WE KEPT PAYING IN HOPES THEY WOULD GET BETTER AND TO HAVE THE HOUZZ SERVICE BADGES. THIS IS TERRIBLE. DO NOT USE THEM.

I've used them all, And HOUZZ pro is truly a product made with the Contractor in mind. Not only that but the consumer side, offers seamless communication and collaboration with your customers. GREAT PRODUCT.

I have used Houzz Pro for years. I appreciate their personal investment helping my business grow and always growing to assure that my business is marketable

From a software perspective the platform seems fine. We evaluated it for use but decided not to proceed with a purchase. Unfortunately, due to an administrative oversight, we failed to cancel the free trial and have been being billed for the past 12 months for a product that we neither used, needed nor wanted. After attempting to contact the company - they refused to process any refund or cancel the subscription. So they continue to bill us. As a small business this is a non-trivial expense. Very unethical business practice.

Houzz pro has demonstrated deplorable & predatory business practices. While we respect their prerogative to adhere to every letter of their trial policy - we find their practice to be extremely unethical. After contacting them to inform them that there was an oversight in the cancellation of the subscription - they refused to stop billing us for the product, even though we never used it beyond the trial date. We are a small business and this is not a trivial expense. As a business, they certainly have the ability to practice ethically and cancel subscriptions in the cases of administrative oversight, given evidence that the product was never used beyond the trial date. Throwing their hands in the air and pointing to the policy as though they are powerless to do anything is extremely disappointing. Even if they kept the payments for the first few months of the oversight and then canceled the subscription, that would have been acceptable.

I wouldn't recommend them to anyone and would warn anyone interested in evaluating the trial to be very wary of the predatory business policies. They have no interest in providing any leniency to errors and will continue to bill you for up to 12 months after requesting a cancellation.

I'm a new subscriber to Houzz Pro and feel very confident of a successful outcome. The help received has been resourceful and looking forward to a long relationship.

Taylor has and is doing a great job as our "Client Success Manager". He knows his stuff and is always available to help me with our needs. I would highly recommend him for your "HOUZZ" needs

I've been a customer of Houzz Pro for 7 months and as a small business owner (who also happens to be a sales operations manager in my 2nd life and works with databases for a living), I desperately wanted this product to work for us. We needed a way to streamline estimates and make them them more efficient for our carpentry business. From the very start, however, I found the platform to be glitchy, and frustrating to use - it's not as intuitive as they promote it to be. The item catalogue is clunky, and unless you track expenses they way they do, you'll end up keying in your own items which, again, is extremely difficult to update. When I reached out to customer service on multiple occasions with questions, feedback, concerns - their responses tended toward resistance over actually being helpful. Very frustrating experience, and this last interaction with their support team has cost them a customer for life. Proceed with caution if you are a small business owner on a tight budget and are looking for a tool to make your life easier. HouzzPro is probably NOT your answer.