Houzz Pro

When I started my design business in 2017 I started using Houzz for product sourcing, digital presence, portfolio showcasing, and collaboration with clients through Ideabooks. As the platform evolved and my business became more mature, I chose to subscribe to Houzz' Pro program as a source for new/prospective clients. Now that Houzz and Ivy are one, the sophisticated tools are very helpful to automate my business and add an elevated level of professionalism and sophistication to my clients' experience as well as adds efficiency to my operations - from client sourcing through project execution. There are many features I haven't tapped into yet, but I plan to in the future.
ROI - Generally, just one new client per year covers the cost of my subscription which makes the investment well worth it!

Other advantages, assigned client success manager (Pro program) and account manager (product sourcing side), trade discounting, and simple website deployment and management.

As always, read the contract and understand the terms and conditions if you chose to subscribe to the Pro program with Houzz.

In March of this year I signed up for a pro subscription trial, mainly to use their design tool. I'm not a business, just a regular consumer. As soon as I did, I realized my mistake and called them to cancel. After speaking with numerous people and getting transferred (they won't let you talk with any supervisor), first they told me they couldn't find my account and then they told me I wouldn't be billed because I didn't complete the profile- this is deceiving information and I knew they were lying. I waited 24 hours, signed in and went to my account's dashboard. I found the area to cancel, selected it and received an immediate email stating my trial was cancelled. On the dashboard, it showed I had an incomplete profile, but there was one. I called them back and demanded they delete my profile as I'm not a business and demanded they scrub my credit card, threatening them with legal action if they didn't. Received a call and they told me they were working on this and it would take 2-3 days. Someone else emailed me and provided me with a case number (always ask for a case # if you're having issues). I called back one week later to confirm my credit card was gone and then received an email confirming this. I also closed out the original credit card and obtained a new one, just in case. So far, over one month has come and gone, no charges, no emails so I think we got this taken care of. If you call to speak with their customer service, demand to speak with a supervisor. The people who pick up the initial calls are idiots and will try everything to not put you in touch with a manager. We also filed a complaint with the better busiess bureau.

The team is very helpful and extremely professional. The platform is very complete. Houzz is very famous as a quality high end residential design/sales/installation/contractors services.

They will sell you on 90 days of training but that's a total lie. They don not provide training. They send you links to their website & youtube videos. They started our subscription before our 30 day trial was up. Our "trainer" assigned to us was in a 4 hr time difference so we could never connect with our team. When we did finally connect she ran through her "training" in 5 minutes. They have a chat option for help that I tried to use but anytime I had a question they didn't respond for 3-5 days. They put us with a new advisor in a closer time zone but the night before training I got an email that he canceled with no explanation. Then they put us with another advisor. By this time they'd already wasted almost a month of our time. I tried to cancel before our 30 days shouldve been up and they refused to cancel. They made me get on phone calls that were over an hour long and just kept repeating over and over that they were sorry that we weren't happy but all they could do was offer a month free. I am still getting charged monthly for something we can't use. You can't even write a review on their own website. Look at others reviews before you sign up. I am not the only one. This company is a money grab that does not care about their customers. Buyer beware.

I signed up for Houzz pro because I wanted to make some 3D floor plans and just a few quick designs based on drawings that I had already made. For those that have an actual business, this review probably won't apply to you(completely). However, I got Houzz, and I made my 3D floor plans perfectly but the 3D rooms are limited to only houzz products which is kind of ridiculous because you aren't able to make plans that actually look good when you are limited to those furniture options. Outside of that, I am writing this review because of the cancelation process. It is $60 a month to use Houzz pro. In my original email with my free trial details, there was a link that said click here to edit subscription details. 20 days into my trial comes around, I press the link and it says "this page does not exist". So I called the customer support line 4 times, and they did not answer even though it was during business hours. I wrote 3 messages to their customer support email. I heard nothing back. Once I finally did have a response they told me they would look into canceling my subscription and then hung up. On their website, there is no place to press cancel my free trial or remove payment details. The free trial end date comes around, and even though I deleted my profile and called customer support I was billed $60.3 more phone calls, no refund, and two weeks later my account is finally canceled. Ridiculous.