ProactivReviews 28

Do not subscribe since they are overcharged and can not return the product when it is not working. Very bad, don't start

Not the same proactiv from when they first came out.You do better going to Walmart or Target and buying your products.Not only that you cancel your subscription and they still charge your card and if you want to send the product that don't work back that's another 14.00 dollars...I wish I could give them. Zero and then when you call customer service it's a bunch of foreign people you can't even understand

No significant results on my teenager. He's been using in for 4 months now, cost me hundreds of dollars with these automated payments. You sign for 3 months, but of course it automatically renews for unlimited time, as all theses unethical companies.
Don't fall for their products and pricing. Not worth it at all

It worked good for first 2 months then started burning my daughters skin, actually making her skin red and hurt a day after using it. When I called to cancel the representative was not believing me- said he had never heard of that before. Then with months of extra stuff on hand I finally got them to cancel (yes, the auto ship is terrible unless you want twice as much as you need) and refund some of my money. Now after 4 months I started getting charged again and had to cancel my debit card so they will quit charging me.

The product is OK - it's not a miracle worker but it's also not useless. Even the sensitive is harsh on sensitive skin though. The bigger issue is the scam they run on their site. If you order a sample, no matter what you do (and believe me, I DID NOT sign up for a recurring program), they sign you up and send you product. Then, they insist that you did and won't pay return charges. If you want to test it, get it at Target or Ulta but DO NOT use their website.

Proactiv is a skin care company, formulated by two doctors. The products have worked amazingly well for my skin... But, their autoship policy will fill your home with their product and send your bank account into a tail-spin. I have learned that nationwide offices search proac/iv accounts and if a autoship date is within a week or two weeks coming due. The new 30 or 90 day kit will be shipped, your bank or credit card will be charged for a kit that's outside of its scheduled due-date. Usually, 30 day autoships are established, which means if you order a kit on November 1,2022, you expect another kit to ship on December 1,2022. However, Proactiv kits are being sent out on November 15th or November 22nd and arrive beforehand. Whether you are benefitting from the Membership pricing or without, Proactiv can be costly when autoships are doubled and tripled. And considering inflation, there's no room for shady autoship errors.

I had decided that I needed a new skin car routine before the beginning of the school year. I chose Proactiv because I'd had family members mention it. When I ordered my box, I got a confirmation email that my order had been processed and that I would be receiving an email about shipping in a few days. A few days got by, then a week. I finally email their costumer service, turns out my box had been shipped but I just hadn't gotten any email about it. That should've been my first red flag. When I finally got my shipment, I was missing a product, a whole entire step in a three step routine. I immediately contacted customer service via their chat (bad idea since the website sucks), and after a good 20 minutes got them to send me a new product. After that I made the decision to just stop using proactiv all together. I had used other skincare brands in the past who I didn't have to battle this much. So I called them. I was told that my address was in the system wrong. I had checked multiple times, it wasn't. I was also offered 20% off my next order. The lady I spoke too basically tricked me into keeping my account. Which I didn't want. At this point I'm just gonna change my card to one that doesn't work and start using curology again. At least they make canceling easy

The products made me itch intensely. I broke out in smaller pimples which was not a problem I had, so in essence the products caused more problems then it fixed for me. My issues were deep acne and blackheads which Proactive did not sooth or heal or prevent. Customer service substituted one product for another but that did not help me. So I wanted to stop the service but it just kept coming and I kept paying untill the credit card they had on file eventually expired.

I first ordered the trial pack back in Jan of 2015. It was ok, not worth paying for, so I cancelled the account. In April of 2015 I got a package from them and since I did not return it, I paid even though I didn't order it and the account was cancelled. Re cancelled the account. In July of 2015 they sent me ANOTHER unwanted package from a twice cancelled account charging me $138.41 USD (I did not give them a credit card thank goodness). This time I got smart and didn't even accept it from the post office, just returned it straight to sender. For 2 years now I have been fighting them, they have wrecked my credit by bringing in a collections agency.
I got another letter today saying I owed this money and I have had ENOUGH! I called them and they were rude and unwilling to help, spoke to a supervisor who said we didn't get it back, you owe us and the collection agency will get it. I am freaking out by this time. Then LIGHTBULB... TRACKING! I called back and spoke nicely and asked for the tracking number. I was told they use Landmark Global to send packages and I got the tracking number. While they were on the phone I was on my computer tracking the package. Low and behold PROOF I sent the package back and they received it! I took screenshots of the proof and kind of lost it. I demanded another supervisor and he tried to tell me I had 6 months to dispute the charges! Are you KIDDING ME?!?! I told him I had proof, he didn't care. It was only when I threatened to sue and add pain and suffering for the 2 years of hell they put me through did things finally change in my favor. Now, they say my account is clear and if I want to order again... LMAO as if i would ever order from them again... they assured me that they would contact the collection agency and set things right. I said if I got another letter from them, or the agency, I was suing anyway... Do Not Buy from Proactive! PLEASE

I do like Proactiv and have used it for many years, but, have had too many problems with their monthly delivery system. The items don't always show up, but, you are still billed and it is impossible to prove that the item was not delivered. They were double billing me for a year! It took six calls, me fighting the bills through my credit card, and finally turning off my credit card to end the double billing each month for products that did not show up at least a third of the time. This has happened to me two times with Proactiv. I now purchase my items at the mall, through ebay, or through Amazon.

Proactiv.com has zero intention of providing a Service to their customers beyond 'Auto Product Shipments'. Their main goal is to lock you into the Auto Delivery System. After that you are just an Account Number. Should you have issues you will be treated with robotic responses. Your problem will remain unresolved since help from Proactiv Customer Service is none existent with no Managerial Escalation Staff available to help. In this instance Proactiv is taking 29 days to mail a 'Return Authorization Label' within the USA. They have no policy to expedite shipping. Their response? There is nothing we can do you'll just have to wait! As a Customer you are doomed to inadequate repeat phrases lots of wasted phone time, frustration, zero empathy and achieving no satisfaction. In the 21st Century Customers have many options!! So I agree with the previous Reviewer go to the free market and vote for Companies that DO provide Service. Proactiv.com at *******329 & *******796 has lost a customer and Amazon has gained one! This is a great opportunity to stop using harsh chemical/toxic products and look for healthier organic non GMO skin care alternatives. Command respect with your wallet.

You can buy proactiv at numerous other sites. Don't go through proactiv website because you will be stuck with monthly payments and usually a whole lot more product than you want/need. I have to say I do love some of their products - not all - however, their customer service is probably the most horrible customer service any where! They are no help and talk/respond as if they are reading from a script and can't think for themselves. After a huge ordeal I did finally get my account canceled after threatening legal action. I have 2 products that I would like to keep buying so I am buying them on ebay or amazon. I can also get them CHEAPER this way and get only what I need/want.
DON'T GET SUCKERED INTO AN ACCOUNT WITH THIS COMPANY.

This place has the WORST customer service ever. They messed up and shipped my product to the wrong home, so without telling me they refunded the money to a gift card that I no longer had. After having a new gift card shipped to me I called and paid them again. A few months went by and I hadn't received my shipment, so I called again. It turns out that the payment was denied because I only had the amount they had refunded to the card, and they were trying to charge me more! I stayed on the phone with the woman for over 30 minutes... just for her to tell me there was nothing that they could do. That I was going to have to find another form of payment because their system takes a fee off the card, and then charges the card the amount before it puts the fee back on. Well my card only has enough for the amount, and not the fee. Therefor the card gets declined! Oh but she did do me a favor and took me off of the auto shipment list! Oh joy. I told her that she could just have the crap back. Using the product isn't worth dealing the the customer service people.