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ProProfs

How would you rate ProProfs?
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Texas
1 review
5 helpful votes
Follow Kat J.
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We have started using ProProfs as a training platform for employees. It was easy to chat online with Pal, one of ProProfs customer support contacts. Pal is available almost any time I have a question, and I've got a LOT of questions.

While we are still working out some kinks in the reporting and speed of the site for my employees, it is currently providing everything we need. We've got employee training documents, videos, and quizzes.

We will see if the small issues get worked out, but on the grand scheme of things, I cannot rate these guys less than a 5. We talked with them about the space we would need and the rate we could go with, and they gave us the best deal for our budget. I read on one review that the different platforms get confusing, and you might end up with "Quiz Maker" when you really wanted "Training Maker" (which is what happened to us). Make sure to talk to their "Online Chat" which is always available in the lower right hand corner. They will remedy the situation, or help you get exactly what you need.

I look forward to growing our training program with ProProfs. My expectations are set high!

Date of experience: August 26, 2015
Texas
1 review
1 helpful vote
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Billing and overcharges
December 29, 2016

Billed twice in one month for the same service. Then again six weeks later.

Will be dropping my subscription and using another service is this is not rectified.

Date of experience: December 29, 2016
Sameer B. ProProfs Rep
over a year old

Dear Joey,

I sincerely apologize for any inconvenience and looking forward to working with you towards resolving this. What may have happened here is that the plan you were on exceeded the usage quota and the system upgraded your account resulting in a second charge. I am glad to investigate this for you and refund any charges that should not be there or simply were unintended at your end. We would need to look into your account for this, so please reach out to us at support@proprofs.com. I am looking forward to hearing from you.

Sincerely,
ProProfs Team

Philippines
1 review
0 helpful votes
Follow Tanya A.
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Excellent
February 1, 2017

Very helpful. Fun. Easy to use. The trial period is long enough to enjoy this quiz thingy. East to follow. I love it when we can customize everything.

Date of experience: February 1, 2017
India
1 review
1 helpful vote
Follow Vidya J.
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My students loved the sample cards I put on our class website. They want more!

I wish you had pricing options in Indian rupees so that I could upgrade and create more flashcards :)

Date of experience: September 25, 2015
California
1 review
1 helpful vote
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I purchased a mock exam, and I never receive the email, decided to chat with someone no luck, calling was worse. Here is how I knew this was scam. Phone number rings and have a recording about a promotion if you are 65+ press 1 if not 2 well if press 2 the call end if I don't same. I'm worry since they have my credit card information address and phone number, and there is no way to contact them to get a refund. PLEASE DO NOT WASTE YOUR TIME OR MONEY.

Date of experience: April 30, 2020
Indiana
1 review
0 helpful votes
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Pro Profs- Excellent
January 7, 2017

I had been looking for a software to design and administer quizzes and online training. This has been an excellent experience and the learning curve was not steep. Thank you Pro Profs!

Date of experience: January 7, 2017
Connecticut
1 review
2 helpful votes
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Easy Quiz making!
February 1, 2016

I hate making tests, but I used the quiz making app and it was so easy! My students love taking their quizzes online too with the immediate feedback. Thank you!

Date of experience: February 1, 2016
GB
1 review
1 helpful vote
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Inaccurate rubbish
July 11, 2020

For Salesforce related content there are so many inaccurate questions and answers - to say it's of poor quality is doing a dis service to other content that is genuinely just poor

Date of experience: July 11, 2020
Ukraine
9 reviews
5 helpful votes
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I use this tool every time I need to cover some new topic. It seems like they have every possible supplement for studying! I recommend this to all my friends and they are also amazed!

Date of experience: May 16, 2017
Spain
1 review
2 helpful votes
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I have an English-teaching website (profesornativogratis.com) and ProProfs is invaluable for creating and embedding tests, with a wide range of options and alternatives.

Date of experience: February 2, 2016

Overview

ProProfs has a rating of 4.5 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProProfs most frequently mention quiz maker, live chat and knowledge base. ProProfs ranks 21st among Software sites.

service
16
value
14
returns
9
quality
16