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PSI Exams has a rating of 4.0 stars from 6,892 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.
Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.
No customer service number readily available, and when I located one, it was another country. I receive emails on purchasing a practice test that is another trade. I am concerned I may fail simply so PSI can make additional money on testing.
It is the ONLY one available
In attempting to place an online order, your system indicated that my Visa credit card had been declined. I therefore went to my credit card website and the charge appeared as "pending", not only once but TWICE. I called your CS number, waited for 20 min on hold, only to be told there must have been an internet glitch, and the charges would fall off my account. I attempted the purchase a second time, with the same results. There is nothing amiss with my card and its credit limit is high. The charges are going through on the bank's end. I have wasted my study time on your system's "glitches".
It was recommended by the Washington State Department of Licensing.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced while attempting to place an order and we did attempt to contact you in response to your issue on Aug. 28,2024.
To resolve this matter, please contact our support team directly at support@gmetrix.net.
We understand how frustrating this situation must be, especially when it impacts your valuable study time.
If there’s anything else we can assist you with, please let us know.
I purchased the $50 practice test package only to find that the actual test included multiple subjects that were not covered in the practice tests. To further compound my frustrations I am still unable to review or even find my test results other than the fact that I passed. I attended numerous emails and phone calls and attempt to access my client portal only to run into dead ends. It appears the whole testing experience isn't about the test takers knowledge or to improve the test taking experience but rather tilted towards a money making experience
Terrible. Foreign speaking affects that were hard to communicate with and never actually helped or followed through or even steered me in the correct direction which eventually led me to abandon my numerous attempts to find and review my test results
PSI online is a great tool for me to use in preparation for the tests I will be taking for my future career. The site is very well planned out for me to find what I need and follow the step by step instructions in order to purchase test prep material or schedule an exam.
I want to study well to be prepared for my test.
Having already bought this practice test but being unable to access it, I am forced to purchase it again, hoping for a different result. I do not have an access code in my confirmation email from my test+practice test purchase. I would have a 4-5 star review here if I can get a refund for my double purchase. Support is down for Labor Day weekend.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out and sharing your concerns. We're sorry to hear that you’re experiencing difficulties accessing your purchased practice test and that this has led to an additional purchase and we did attempt to contact you in response to your issue on Sept. 2,2024.
Please contact our support team directly at support@psi.memorang.com for assistance with this issue. They will be able to look into your account and resolve this for you.
We apologize for any inconvenience caused, especially during the Labor Day weekend. Your feedback is important to us, and we appreciate your understanding.
I am giving a 1 star review with genuine frustration as I just purchased a practice text before this current purchase, where I was never able to access or take. I went in to take the practice test I purchased with nowhere to be found. I finally called customer service to get help accessing my test, and was met with no help. It states in all emails and websites to contact customer support for assistance m, and when I finally do, I'm told I'd have to purchase yet another practice test. This is all right before my actual state exam. I'm so devastated by this. This is not ok.
Because it was recommended to help in the success of my State exam
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We're truly sorry to hear about the challenges you've faced in accessing your practice test and the frustration this has caused, especially so close to your state exam and we did attempt to contact you in response to your issue on Aug. 28 2024.
To address this issue and ensure you receive the support you need, please contact our support team directly at support@psi.memorang.com. They will be able to assist you with accessing the practice test you purchased and provide further guidance.
If there's anything more we can do to assist, please don't hesitate to reach out.
It is very easy to navigate, with detailed instructions and information.
Highly recommended
Questions are very easy and repetitive. The only calculation questions are voltage drop and a lot of them. Never got range or dryer calculations. No derating conductors or box fill. I've been asked over ten time what the purpose of the grounding electrode conductor is.
Haven’t heard back.
I choose psi because it is the company my test it through.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and we did attempt to contact you in response to your issue on Oct. 12,2024.
We appreciate your detailed comments on the question variety and content, and we will make sure your feedback is shared with the relevant team for review. We understand how important it is for the questions to be comprehensive and challenging.
For assistance with the issues you've encountered, please reach out to our support team at support@psi.memorang.com.
If you haven’t heard back from support yet, we recommend following up, and they’ll be able to assist you further.
Purchased the 3 practice test bundle for the p&c producer licensing. I was wanting some extra practice and to gauge what kind of scores I could achieve. For some odd reason, I would receive about 15 questions per test that pertained to a completely different line of insurance that i've never studied. I obviously couldn't answer the questions and ended up with a score that didn't accurately represent my p&c insurance knowledge.
The customer service representative was extremely rude and didn’t understand the issue that I was having.
I assumed PSI would have good test prep questions however, I was wrong and received questions that didn’t even relate to the subject I purchased.
Thank you for reaching out to us and sharing your feedback. We’re sorry to hear about the issues you encountered with the practice tests and the experience with our customer service representative.
To help resolve your concerns, please reach out to our support team directly at support@psi.memorang.com. They will be happy to assist you further and investigate the issue regarding the questions that appeared in your tests, as well as address any concerns about the accuracy of your scores.
We truly appreciate your feedback and are committed to ensuring your experience is a positive one. If you need any further assistance, please don’t hesitate to contact us.
I'm kind of buying this in the blind and I'm not too happy about it.
I called your 866 phone number to ask questions about the study and practice test bundle but due to you outsourcing your phone calls I could not get any good answers to my questions.
I hope what I bought is correct for the state of Arizona as its what I clicked on your side bar but i cant be sure is correct due to the person on the phone not really getting my questions.
Arizona ROC forces it as you do their testing for trade exams
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for bringing this to our attention. We're sorry to hear about the difficulties you experienced when trying to get information about the study and practice test bundle and we did attempt to contact you in response to your issue on Aug. 28,2024.
To ensure that everything you purchased is correct for the state of Arizona and to address any concerns you have, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. They will be able to verify your purchase and provide the answers you need.
If there’s anything else we can do to assist you, please let us know.
I made an attempt to purchase the Social Studies PPT-8 Practice test but was unable to do so. The page will load incorrectly. It will not display the check box that i must check for acknowledgement. Therefore, I am unable to add it to my cart. So far, this is the only test I was unable to add. I added and purchased the PPT-8 tests for Reading, Science, and Writing without any problems.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for bringing this issue to our attention. We're sorry to hear that you encountered difficulties while attempting to purchase the Social Studies PPT-8 Practice Test. We did attempt to contact you in response to your issue on Oct. 3,2024.
For further assistance with this technical issue, please contact PSI customer support at 866-589-3088 or via email at ptsupport@psionline.com. They should be able to resolve the issue for you.
We appreciate your patience and understanding, and we're glad to hear that you were able to successfully purchase the other tests. Please let us know if you need further assistance.
I think that the 3 pack should be able to be used at school for our students to be able to use it as a practice test. To be used and taken multiple times not just once. Or have a pack for schools to use for online use in school
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out. We did attempt to contact you in response to your issue on Sept. 14,2024.
For assistance with your current query, we recommend contacting our support team directly at support@psi.memorang.com.
Please feel free to reach out to the support team, and they will assist you with the best solution for your needs.
The questions on the test exams do not show your knowledge of real estate brokerage, because they are worded in such a way, that there is no one correct answer. The questions are too short and do not include enough data to make an informed decision.
Because you created the test. I feel that this program is simply a memorization of obscure questions that don't demonstrate any real knowledge of the subject matter. Its one thing to have a few trick questions, its another to make 80% of them deceptive.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out. Regarding the test exam questions, we understand your frustration and we did attempt to contact you in response to your issue on Aug. 8,2024.
Please don't hesitate to reach out if you have further questions or need additional support. Please contact PSI directly at 866-589-3088 or via email at ptsupport@psionline.com.
My tutorial exam has been very beneficial. The review guide also has been very supportive as a I study. I did sign up for the proctored online exam and it did not go well when I launched. Waiting to be able to schedule again. This has been frustrating.
Well, when I could not launch my exam at the time I was supposed to, I panicked. I called the number and the gentleman was supportive. I have to go through AHA to be given access to register again for the exam.
It was recommended by coworkers as a good source for preparing for the certification exam.
I signed up for a test that wasn't complete for my licensure needs. Finding just the right exam wasn't intuitive and I suggest the filters for the search input and instructions on locating the correct exam are updated. I'm paying twice now to take the second component and would love to help this not happen to others. Thank you.
I'm taking the exam at a PSI site.
Thank you for reaching out and sharing your feedback regarding the exam registration process. We did attempt to contact you in response to your issue on Sept. 12,2024.
To assist you further, could you kindly provide your full name, exam confirmation number, and any specific details about your concern? Please send this information to CDcareweb@psionline.com, and our team will review your case promptly.
We also appreciate your suggestion regarding the filters and instructions on locating the correct exam. Your feedback is valuable, and we'll make sure it is passed along to the relevant team so that we can continue improving the user experience.
Again, thank you for your understanding and for bringing this to our attention. We are here to help.
Absolutely insane that I have to pay 70 dollars to be able to take a practice test to pass a 110 dollar exam that I need so I don't go to prison for cutting hair, the state and psi should both be ashamed of themselves this is absolutely ludicrous.
I didn’t choose it I was signed up by the school to lose even more money
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for sharing your concerns. We understand your frustration regarding the costs associated with the exam preparation process and we did attempt to contact you in response to your issue on Sept. 19,2024.
For any specific issues or to explore possible solutions, we recommend contacting our support team directly at support@psi.memorang.com. They will be able to provide more detailed assistance and address any inquiries regarding your practice test.
We appreciate your feedback and understand the importance of fair access to the resources you need.
Your website has no information that you only allow 5 books per shipment. It only kept telling us that it couldn't ship to our address...it took two calls to PSI customer service to have someone explain that to us...
We apologize for the confusion and inconvenience you experienced. We did attempt to contact you in response to your issue on Oct. 16,2024.
For further assistance with your order, please contact us at 866-589-3088 or email ptsupport@psionline.com.
We’ll be happy to clarify any details and help with your shipment.
I think this test is designed to make you fail. I've wasted a lot of money on practices tests just to take the test and not have a single question on the actual exam. Specifically math questions that have discount points. That needs to be added to the practice test. And why on earth would there be questions about broker license requirements on a REALTOR SALESPERSON exam?! If that is going to be on the exam it should be on the practice test. Complete garbage.
Because there’s nothing else
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for sharing your feedback and experience. We understand your frustration. We will pass this feedback along and we did attempt to contact you in response to your issue on Sept. 30,2024.
For further assistance or to address specific issues with the test content, we recommend contacting PSI directly at support@psi.memorang.com. They will be able to look into the issue and provide support.
Please let us know if there’s anything else we can help with.
I purchased this exam on 8/1 and logged out, as the Music Therapy exam has the option to return to the text. I was unable to find the link the my exam when I went back to my email. I called to get the link and access code resent and they were unable to. I have my exam this week, so I wanted to practice this last exam right before. I would like a refund for at least my original exam B practice test as I was unable to complete it.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out. We're sorry to hear about the difficulties you've experienced with accessing your Music Therapy exam practice test and we did attempt to contact you in response to your issue on Aug. 28,2024.
Please contact our support team directly at 866-589-3088 or via email at ptsupport@psionline.com for assistance with this issue. They will be able to help you with any access problems and provide further guidance.
If there’s anything else we can assist you with, please let us know.
Have yet to receive any study backs, I have bought two. Never received any email confimrations with a link for the study pack. I bought something that I have NO access to. Need a refund or a link to the study pack asap.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for bringing this to our attention, and we apologize for the inconvenience you've experienced. We did attempt to contact you in response to your issue on Sept. 19,2024.
To resolve this matter as quickly as possible, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to assist you with your purchase, and provide the necessary links.
We understand how frustrating this must be.
When it came down to the test the program did not allow me to take it for technical reasons. After one hour on the phone with the techs we finally got past the problems and was able to start the test.
This is when i was not allowed to take the test due to being in my office and having white boards. As you can tell that was frustrating after about 1.5 hr of trying to get started they said no to my test room.
I am going reschedule in person for the next test. I have done this before and that experience was a good one.
they fixed the problem even though it was a bit hard to understand the techs.
Thank you for sharing your feedback about your recent experience with the online testing process. We sincerely apologize for the technical difficulties you encountered. We understand how frustrating it must have been to spend over an hour attempting to resolve these issues and we did attempt to contact you in response to your issue on Aug. 12,2024.
For any future assistance or to address specific concerns, please provide your full name, exam confirmation number, and details of your concern via email at CDcareweb@psionline.com.
We're glad to hear you're considering rescheduling your test in person, given your positive past experience. If there's anything else we can assist you with, please let us know.
After studying for more than a month for the exam, I went to PSI to take the Property & Casualty exam and 20 minutes into the exam, the test "timed out" and wouldn't let me back in. Apparently, there was a national server error. I was not allowed to start over and PSI submitted a test result of "fail" to the state Dept of Financial Regulation. This has completely wasted my time and means that I have to do further test preparation and take another 1/2 day to take the exam again. This is a massive disappointment and waste of my time. I have received no apologies from PSI for this.
Thank you for reaching out and sharing your experience. We're very sorry to hear about the technical issues you encountered during your Property & Casualty exam, and we understand how frustrating this must be, especially after all the time and effort you’ve invested in preparing. We did attempt to contact you in response to your issue on Sept. 30,2024.
To assist you further, could you please provide your full name, exam confirmation, and any additional details regarding the issue? Once we have this information, we can investigate the situation with PSI and work toward a resolution.
Again, we apologize for the inconvenience you've experienced, and we appreciate your patience as we look into this matter.
Called for help with your fax #, an agent was unable to help after several attempts and emailed me another companies website and said i could find it somewhere on their website. Your candidate bulletins are not the same as what the DPOR has. I then emailed asking for the fax # and got a response saying I didn't include all of the necessary documents...
Only option
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out, and we're sorry to hear about the challenges you've faced. We apologize for the confusion and any inconvenience caused and we did attempt to contact you in response to your issue on Aug. 12,2024.
For further assistance, please contact CDcareweb@psionline.com. They will be able to help with the correct information and address your concerns directly.
I did not have a good experience with the practice test, the feeback after the exam have no explanations or rationals why this answer option is correct. Its just showing this is the correct answer period. The practice does not prepare a candidate to have knowledge but its just merely testing myself with nothing to learn from
I thought it would be helpful in providing feedback with explanation why this answer option is correct but i found out that nothing was helpful to me
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for sharing your feedback. We understand your concerns about the practice test experience and we did attempt to contact you in response to your issue on Sept. 9,2024.
For further assistance and to provide more detailed feedback, please contact our support team at 866-589-3088 or email ptsupport@psionline.com.
Your input is valuable, and we are here to help improve your testing experience.
I ordered this package to get the most help possible for the exam but when I took the exam, almost nothing from what I studied was on it. It was really frustrating at this point. Is good information and everything but not really what we need to pass the exam
To help me with the actual exam
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback, and we're sorry to hear that your experience with the study package. We did attempt to contact you in response to your issue on Aug. 12,2024.
For further assistance or to discuss your concerns, please contact 866-589-3088 or email ptsupport@psionline.com. They can help address the issues you've encountered.
I could not find the product that I was looking for. I had another agent searching as well and finally between the two of us we were able to find this. I asked to have my password sent to my email and that never arrived, I had to set up a new account.
Because I am taking my test through PSI. I wanted to be prepared in the way that PSI tests since I have failed this test 4 times already and can not figure what I am missing. I hold a broker's lic. With TN and in all of my real estate career I have NEVER failed a real estate test in the past.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out and we did attempt to contact you in response to your issue on Aug. 7,2024.
We understand that you had difficulty finding the product you were looking for. We apologize for any inconvenience this may have caused. Please reach out to the support team for further assistance with your account.
For further assistance, please contact 866-589-3088 or email ptsupport@psionline.com.
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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Thank you for reaching out. We apologize for the confusion and your concerns. We did attempt to contact you in response to your issue on Oct. 16,2024.
For assistance with your account and the emails you've been receiving, please contact support@psi.memorang.com.
Our team will look into this for you and address any issues. Rest assured, our goal is to provide a fair and supportive testing experience.