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PSI Exams has a rating of 4.0 stars from 6,892 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.
Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.
At first I had difficulties just trying to access the site to practice the test. Waited a day to re-try and it function correction. The questions from this site were way too Psychology oriented for me and I did not do well with these questions. The book questions were more straight to the point.
To practice with the questions, but the questions were very different from the way the book asks the questions.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Your exams do not match the questions on the State Board exam. I failed because the State Board questions were very different.
You kept giving me the same questions to study - totally different than State Board Exam
My Exam room had several distractions and door slamming
Teacher Suggested
Thank you for reaching out and sharing your experience. We're sorry to hear about the challenges you faced with the study materials and the distractions during your exam.
To address your concerns regarding the exam content and the issues you experienced during your test, please contact our support team at support@psi.memorang.com. They will be able to assist you further with both the study questions and the testing environment.
If there's anything more we can do to assist you, please let us know.
I had a simple question about taking the test. I have already registered and paid. However, since it is impossible to get anyone on the phone, I used the chat line which was no help at all.
As a practice test for the test I am scheduled to take
Website is difficult to navigate and can be difficult to locate tests or find info about tests. Also is difficult to contact psi if taking a test and location is hard to find as some locations do not have visible signage
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback. We're sorry to hear that you’ve had difficulty navigating the website and locating test information and we did attempt to contact you in response to your issue on Aug. 8,2024.
For assistance with these issues, please contact PSI directly at 866-589-3088 or via email at ptsupport@psionline.com. They should be able to help you with any difficulties you're facing.
We appreciate your patience and hope your experience improves moving forward.
The link (sent via email) to access the CPPS exam will not take you to the actual exam. It was good that I login early. I was able to find the actual exam using the PSI link where I purchased the CPPS exam. If I just relied on the email they sent where to access the exam, I would have missed taking the exam and wasted my money. I scheduled my exam 5:00 AM. No customer service available at that time to answer my issues. Also, you will not be able to get into the remote proctor unless you are login on the correct actual exam access link. Hence, I have no choice but to figure resolving the access issues on my own.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you experienced with the CPPS exam link and we did attempt to contact you in response to your issue on Aug. 20,2024.
For assistance, please contact our support team at CDcareweb@psionline.com.
Thank you for your patience and understanding.
Didn't expect the book to be slightly larger than a pocketbook but useful nonetheless! Not as bulky as carrying the regular textbook and study guide; strictly specific for the theoretical portion of the exam!
PSI designs the curriculum and formats the exams-- it was either PSI or Malady
Website is very difficult to navigate. When I finally got to the pay page and entered my credit card it kept saying "not able to process payment". After a number of tries and three different cards my broker was able to get her card to work. A bit later I get a notice from my online bank...I had been charged 5 times. Grrrr
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out. We apologize for the inconvenience you experienced while trying to process your payment on the PSI website and we did attempt to contact you in response to your issue on Aug. 2,2024.
To resolve this issue, please contact PSI support directly at 866-589-3088 or via email at ptsupport@psionline.com for assistance.
Once again, we apologize for the trouble and appreciate your patience.
I am a very intelligent person, as well as an experienced agent in two other states, and I have failed the Indiana real estate broker licensing exam twice now. The test results should give you more information on what questions are missed rather than just the category they came from. It's also not fair that the whole exam fee must be paid again when only 1/3 of the test is the state section. This is just the company's or Indiana's way of making more money. Also, why does Indiana separate the national and state tests? I'm licensed in two other states and passed both of them on the very first try. These two states had national and state content scored TOGETHER. Should I say it again? A ploy to make more money? This ridiculousness is very frustrating and shouldn't be this complicated.
Because I'm extremely frustrated that I've failed the Indiana real estate portion twice now without any SPECIFIC information on what I missed. Just providing categories is NOT enough to help participants learn from their mistakes. I feel that I don't have a choice but to purchase this test prep if I want to pass the Indiana portion of the licensing test.
Thank you for sharing your feedback and concerns regarding the Indiana real estate broker licensing exam. We understand your frustration and appreciate your input. We did attempt to contact you in response to your issue on July 28,2024.
To assist you further, please provide your full name, exam confirmation number, and details of your concern via email at CDcareweb@psionline.com. This will help us better understand your situation and work towards a resolution.
Thank you for your understanding and cooperation.
I accidentally entered my password incorrectly twice because there isn't an option to view your password and it makes me reset my password. You send me a link to my email with instructions to press the link, which I do. I then come to a screen that says the link was invalid and to request a password reset again, so I do so. You send me the same email and I press the same link and the same page loads with the same message. I run around this circle 5 times and then try something different. On the same page that i get the message stating that the link was invalid it also asks me to enter a new password and then confirm (again you cannot opt to see what you have typed). After doing that it asks me for my email. After filling out all the information, it as me to reset my password so I press the button and poof you send me the same email with the same darn link that when pressed I come to the same page with the same warning that the link is invalid.
Because you give the test
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for bringing this issue to our attention. We apologize for the inconvenience you have experienced with the password reset process and we did attempt to contact you in response to your issue on Aug. 5,2024.
For immediate assistance, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to help you resolve this issue promptly.
Your feedback is important to us, and we are committed to improving our system based on your experience.
Thank you for your patience and understanding.
My order got cancelled, as I was not charged. During the order process. The next day someone Fromm PSIcalled and addressed the issue. I cancelled the order. All together. When was ready to take the exams, the reordering process was difficult. Had to call customer service who. Informed. Me that. Someone will. Call me back. Waited, no has called. Returned to website, and. Call customer service again.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out and sharing your experience. We're sorry to hear about the difficulties you’ve encountered with the ordering and reordering process. We understand how frustrating this must be. We did attempt to contact you in response to your issue on Aug. 8,2024.
For further assistance, please contact PSI directly at 866-589-3088 or via email at ptsupport@psionline.com. They should be able to help resolve the issue.
We apologize for the inconvenience and appreciate your patience as we work to improve the process.
It feels really scammy. You use different books for your Journeyman testing than we actually use for school. You allow a large number of books in the test, but not the Ferms or Tom Henry index that most of us rely on. And then conveniently you sell all of the books. Sounds like a racket to me. And then you charge for the practice tests? I feel like if I have to pay for the actual test- allowing a free practice test is a reasonable expectation. 0/10 I would not recommend.
I am forced to take the test through PSI, so I am just hoping the practice test is actually helpful since nothing else about this process has been. Whatever bureaucrat got sucked off to make this the only option for the whole state is a real POS.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for sharing your concerns. We're sorry to hear that you feel this way about the testing process and we did attempt to contact you in response to your issue on Aug. 12,2024.
For any questions or further assistance, please contact support@psi.memorang.com. They can provide more information and address the issues you’ve raised. Your feedback is important, and we appreciate you taking the time to express your thoughts.
My correct password would not work. The reset password option does not send reset instructions to email. Had to keep calling to have them manually push it through. Would then reset password only to have the same issue continue happening.
Test is through PSI
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out and sharing your experience. We apologize for the inconvenience you've faced with resetting your password and the ongoing issues. We did attempt to contact you in response to your issue on Aug. 2,2024.
To resolve this matter, please contact our support team at support@gmetrix.net.
We understand the frustration this has caused and appreciate your patience as we work to improve our processes.
The system acts as if my email is invaild but then sees it as already in use everything was entered correctly i had to try to sign in about 6 times- frustrating
Because this is who my state uses for state board
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out. We're sorry to hear that you’re having trouble signing in to the system and we did attempt to contact you in response to your issue on Sept. 2,2024.
For further assistance, please contact our support team directly at support@psi.memorang.com. They will be able to help resolve the issue for you.
We appreciate your patience as we work to get this sorted out.
Customer service support has been terrible. Instructions are poorly worded. Exam handbook is bad. Very confusing, lack of guidance, lack of instruction.
Seems to be the only option to study for the GC exam- not happy about it
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We're sorry to hear that your experience has been frustrating, and we understand how challenging it can be when instructions and support don’t meet your expectations. We aim to provide clear guidance, and your feedback about the handbook and instructions is valuable in helping us improve. We did attempt to contact you in response to your issue on Sept. 26,2024.
For further assistance and to address your concerns more effectively, please contact 866-589-3088 or email ptsupport@psionline.com. They will be able to provide the necessary support and address the issues you’ve encountered.
Thank you for your understanding, and we hope you receive the help you need.
This is what I needed. It will be great. Their are some test I need to go over. It will finish fine for myself and work well for the community. Proud to keep on practicing work everyday.
Really needed to study. Get practice is always fun.
Thank you for your positive feedback! We're glad to hear that you're finding value in the materials and are dedicated to improving your skills. We did attempt to contact you in response to your issue on Sept. 13,2024.
Please feel free to reach out to our support team at CDcareweb@psionline.com. They will be happy to assist you.
Wishing you the best in your continued practice and success!
Sounds good so far. I think i can pass this. The pre pratice test seem easy so i think i will be pretty fine with doing this hiset. The test arent that long. Makes it easier on me then. Some of the Ged programs are just about the same fairness. I tried passing the Ged but couldn't due to other persoal issues. This time i will get my testing done right. Not missing out on this. Also im pretty glad that i reached out to this type of testing. Proud to be apart.
To get a better understanding. Also to finish high school reasonings.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Because my state calls real estate people "broker", I inadvertantly purchased the managing broker exams instead of the "salesperson" exams. When I realized the format was wrong I expressed my concern with the online chat bot but it didn't understand. I emailed and got an auto-response that my inquiry had been received, but never got any follow up. I ended up having to purchase the salesperson exams as well because by then my exams were within 24 hours. Luckily I passed, but it was stressful and I had to pay twice. I was hoping to get a refund on the exams that were not correct, but still have no response.
See above. I still have not received a reply other than the automated one when I first filed the inquiry.
Because I thought it was the same agency that creates the actual exams and the prep would be closest to the actual experience of the final exam.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out and sharing your experience. We're sorry to hear that you encountered difficulties with your purchase and didn’t receive a timely response to your inquiry. We understand how stressful this situation must have been, especially so close to your exam date. We did attempt to contact you in response to your issue on July 27,2024.
To assist you with your concerns, please contact our support team at support@psi.mail.memorang.com.
We apologize for the inconvenience and frustration this has caused, and we appreciate your patience and understanding. Congratulations on passing your exams, despite the challenges!
I have ti take a TN, EC exam but y'all don't offer a TN, EC pretest package. So I'm hoping that the master electrical pretest will work. Especially since TN doesn't even offer a Master electrical license.
You're the only company that offers the test in tennessee so I figure the information in your test prep would be way better than your competitors.
Thank you for reaching out and we did attempt to contact you in response to your issue on Oct. 12,2024.
For assistance with your exam or pretest options, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com.
If you have any further questions or need additional support, don't hesitate to reach out.
There is no after hours reply on psi online. I sent an e-mail around 3 pm California about the CSE exam I bought and they don't reply right away. My test is on Friday and I need to practice.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your message. We appreciate your patience and we did attempt to contact you in response to your issue on Sept. 6,2024.
If you have any other questions, feel free to reach out. For assistance with the NBRC Self-Assessment Exam (SAE), please contact the support team directly at (913) 895-4828.
Your website is the most frustrating and confusing website. It nearly made me pass up the option of renewing my certification. Very poorly designed website.
Had no other choice
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We're sorry to hear about the difficulties you’ve encountered with the website, and we understand how frustrating it can be when the online experience is not user-friendly. Your feedback is important, and we will pass it along to the appropriate team to help improve the design and usability. We did attempt to contact you in response to your issue on Sept. 26,2024.
For further assistance with your certification renewal, please contact CDcareweb@psionline.com.
Thank you for your patience, and we hope this gets sorted out for you quickly.
Your sight is hard to navigate and your customer service helpline takes a long time to pick up. When you do get to talk to them they don't understand you most of the time
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback. We're sorry to hear that you’ve had difficulties navigating the site and reaching customer service. We strive to improve our services and appreciate your input. We did attempt to contact you in response to your issue on Oct. 10,2024.
For assistance with your issue, please contact 866-589-3088 or email ptsupport@psionline.com. They’ll be able to provide the support you need.
We’re continually working to enhance our customer experience, and your feedback helps us in that process. Please don’t hesitate to reach out if you need further assistance.
It's only tells you wrong or right. There's no code reference. It would be great if it gives you step by step the solutions, where you get your answers.
Thank you.
To practice and be familiar more better.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and we did attempt to contact you in response to your issue on Oct. 11,2024.
We understand how valuable detailed explanations can be. For further assistance or to provide more specific feedback, please contact support@gmetrix.net. They will be able to help you with your concerns.
We appreciate your input and thank you for sharing your experience with us.
Questions are too basic to help pass the test. Called customer support to ask if I bought the wrong study guide and they said "this is not to help you pass the test but to only boost your confidence"
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for sharing your feedback and we did attempt to contact you in response to your issue on Sept. 27,2024.
For further assistance regarding your study guide purchase or any concerns, please contact PSI Support directly at 866-589-3088 or via email at ptsupport@psionline.com.
We hope this helps, and we apologize for any confusion or inconvenience you've experienced.
Today ok, but needed to purchase test yesterday. I tried two separate credit cards and were not approved. Today, purchase worked fine with same credit card but with different email address?
Ok so far, but I wish you had free on-line practice tests available for the students which mimic the actual test.
One of the choices.
Confused... I am a home owner. The contractor ditched the project. ALL I NEED IS THE FINAL INSPECTION on my home. The foundation engineering plans expired. The guy died who did the plans. I live in another state. This project left me broke. It is a manufactured home that is strapped down on the foundation PERMANENTLY. The inspector in Santa Fe mentioned that I could take a HOMEOWNERS test and apply for the renewal myself. (WHICH TEST DO I PRACTICE FOR?)
I need a homeowners test so I could renew a permit
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out. It sounds like you're in a difficult situation with your home project. We did attempt to contact you in response to your issue on Sept. 27,2024.
For assistance with the homeowner's test and identifying the correct practice test, we recommend contacting GMetrix Support at support@gmetrix.net.
They should be able to guide you through the process and help clarify which specific test you need to practice for.
We hope this helps, and we wish you the best of luck in resolving your situation.
My experience was positive and satisfactory, meaning that their instructions as to the preparation of the proposed exam to be administered are clear and concise.
The team is supportive, and the Institution remains authentic
The environment is safe and peaceful
Gain trust and grow your business with customer reviews.
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Thank you for reaching out and sharing your feedback. We did attempt to contact you in response to your issue on Aug. 5,2024.
For assistance with the issues you've experienced on the practice test site, please contact support@psi.memorang.com. They will be able to provide you with the necessary support.
We appreciate your patience and understanding.