• PSI Exams

PSI Exams

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Overview

PSI Exams has a rating of 4.0 stars from 6,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 75%
Positive
2,397
Neutral
308
Negative
493
106
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How would you rate PSI Exams?
Top Positive Review

“This is a game changer”

Rodrick S.
9/7/24

This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.

Top Critical Review

“Awful experience, Awful service”

Lauren B.
10/14/24

Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.

Reviews (6,922)

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Reviews that mention popular keywords

customer service (388) practice test (360) customer support (48) practice exam (117) study guide (55) study material (46) state exam (31)
Thumbnail of user laurenb1390
California
1 review
0 helpful votes
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October 14th, 2024

Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.

Tip for consumers:
I would highly recommend to change the room check methods. when allowing examiners to work from home/in home offices you need to realize that We are not able to remove every single object in the room for testing. For example, my live examiner asked me to fully unplug my printer, take it off of my counter, as well as all of the wires and move it into the other room. I was also not allowed to have a vase on a counter that was behind me as well as other inconvenient, unnecessary actions.

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Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for taking the time to share your experience with us. We're sorry to hear that your exam experience did not meet your expectations, and we appreciate your honest feedback. We did attempt to contact you in response to your issue on Oct. 10,2024.

To assist you further, could you please provide your full name, exam confirmation number, and details of your concern? You can email this information to CDcareweb@psionline.com, and our team will look into your case promptly.

We take your feedback seriously. If there is anything else we can do to assist, feel free to let us know.

Thumbnail of user elizabethm4525
South Dakota
1 review
0 helpful votes
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October 6th, 2024
Verified purchase
• Updated review

Been a terrible experience so far. Still two tests that had system issues and was unable to finish and was never refunded or resolved. Seriously a scam and money grab scheme by PSI. Wait on hold for literally HOURS and then nothing happens…."oh, you expedited my complaint…that's great." Literally nothing happens. If you are able to use a different testing company I suggest you do. PSI is literally the WORST.

Reason I chose this business:

It’s my only choice

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We are truly sorry to hear about the difficulties you've experienced, and we understand how frustrating this situation must be. We did attempt to contact you in response to your issue on Sept. 27,2024.

To help resolve this, could you please provide your full name, exam confirmation number, and any additional details regarding your concerns? Please send this information directly to CDcareweb@psionline.com for further assistance.

Thank you for your patience, and we apologize again for the inconvenience you've faced.

I have taken TWO tests that I was unable to finish...
August 28th, 2024
Verified purchase
• Previous review

I have taken TWO tests that I was unable to finish due to the program/test kicking me out or internet issues at the testing center. It is a two hour drive both ways and one day I waited there from 8:30AM until 5:30PM hoping to get back in. The proctor was on the phone with PSI the entire off and on all day. Then, they said they had NO record of the problems. They "expedited my claims, but have STILL heard NOTHING about a refund. I have spent HOURS on hold with them...STILL no refund for either tests. I also have taken it and NEVER received a score report print out, which you need to mail in to the State. I had to spend more HOURS on hold on the phone to get that in an email. I took the test on a Friday and couldn't get a score report. The proctor gave me the number to call and funny, I KNEW the extension by heart by then...they said it would be 24 hours before they could generate the report and that I needed to call back. I called back the next day. They said it would 3-5 BUSINESS days before I would get an email. I got an email that said I failed the National portion, so, I rescheduled. When I took the test, it only gave me the National portion...thought that was weird. No score report. Had to spend another hour to get an email. Found out on my profile that I had PASSED the State portion and that was why I could only now take the National part. They NEVER let me know. I had to spend more HOURS on the phone to even get an email with that passing score. They didn't seem to realize that I NEED that print out to mail in to the State. THEN, the lady HUNG UP ON ME.
Still have heard not a word on a refund for the two tests I was unable to complete DUE TO THEIR HORRIBLE SYSTEM. I find it funny, they say they can't see your test but everything is ONLINE...they can take my money for the test IMMEDIATELY...but it take 5 days to hear anything and hours on the phone with some poor lady that has no clue what is going on. What a racket.

Reason I chose this business:

I can't decide if I need extra help or if its the anxiety from never knowing whether or not I will be able to complete this test and all the money I am wasting on gas is what is stopping me from passing this test.

Thumbnail of user meredithh175
New Mexico
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Your tests are nothing like the questions in the prep. It's extremely frustrating to keep paying for tests, and never feeling prepared. There is NO online resource that has questions even close to the actual exam. I hate not knowing why I didn't get a question right.

Reason I chose this business:

Because I am sick of failing the test. Despite doing Kaplan's real estate school, the questions on the exam are completely different from any prep or test available to me.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for sharing your experience and we did attempt to contact you in response to your issue on Oct. 11,2024.

We understand how frustrating it can be to feel unprepared despite your efforts. For assistance and to address your concerns, please contact support@psi.memorang.com. They will be able to offer further guidance.

We truly appreciate your feedback and are sorry for the inconvenience you've experienced. Your input helps us improve.

Thumbnail of user rodricks17
Michigan
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.

Reason I chose this business:

The State of Michigan uses it for Barbering

Thumbnail of user colinm601
Maryland
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Not a lot of help as to the actual study material needed to pass the test. Is this book all inclusive or just one of many? Do I need to know everything in this book? Things like that would be helpful.
Plus I don't see any option for used books or discounts for people with a tight budget before any job requiring a license can be had.
Plus it would be nice to have a bundle price with a sample test. In fact I'm not sure I even need this book and should be getting a sample test... its all kinda vague as to whats on the test to study for.

Reason I chose this business:

It was recommended by Maryland web site

Thumbnail of user sharlam24
Texas
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

My experience has been excellent! The platform is user-friendly, and the practice tests are incredibly helpful. I've found the process to be smooth, efficient, and perfectly aligned with my study goals. Highly recommend!

Reason I chose this business:

I chose PSI today because of its strong reputation for providing comprehensive and reliable test prep materials. The platform’s user-friendly design and the availability of realistic practice tests make it an excellent choice for preparing with confidence.

Thumbnail of user damiand134
Nevada
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Extremely helpful, the book described in detail so areas of the Nevada State law and business information needed for my exam and was payed out in a way that was easy to understand. I recommend this book to any one taking this exam.

Great

Reason I chose this business:

Painting contractors

Service
Thumbnail of user toddo187
Tennessee
2 reviews
0 helpful votes
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November 1st, 2024
Verified purchase

Practice tests were very helpful and contributed to me passing my National Electric Code test. However on one of the practice test, answers were clearly incorrect...not the entire test just a few questions. Never the less, I found them helpful in increasing my speed to find reference material in the code book.

I only gave feedback, and did not require any additional support

Reason I chose this business:

The cost was right. Being instantly accessible was also nice.

Service
Thumbnail of user billp1352
North Carolina
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

This is the second time that I have either purchased a study guide or tried to set up an exam for business law. Purchasing a book was an adventure but trying to schedule an exam is pain staking, especially when no one can seem to find the test you want to schedule and being told they don't offer it, even though I had the book in my hand. The interconnection between finding the books and scheduling an exam should be seamless. You should be able to schedule on the same page you order the book. Make it easier!

I had to make several phone calls to schedule my first exam and finally had to get assitance from the municipality I was going to test in to contact someone they knew to get me scheduled. Train your customer service team better.

Reason I chose this business:

Required by the state / municipality that I am testing in.

Service
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the difficulties you’ve encountered while trying to purchase your study guide and schedule your exam. We understand how frustrating this must have been for you, and we appreciate your feedback on how we can improve. We did attempt to contact you in response to your issue on Aug. 19,2024.

To assist you further, could you please provide the following details via email at CDcareweb@psionline.com?

- Your full name
- Exam confirmation number
- Specific details of your concern

This information will help us address your issue more effectively.

We are always looking for ways to improve our process and make it more user-friendly, and we will certainly pass your comments along to the relevant teams.

Thank you for your patience and understanding. We’re committed to making your next experience with us a better one.

Thumbnail of user michelleh4790
Colorado
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

Scheduling my exams was easy. Finding the location of exam was a little more difficult. The material required to pass the exam was extremely difficult and I have a Bachelor's degree. I haven't studied that hard since college & the wording of the questions was extremely difficult to understand. One almost needs a Master's degree in English to break down what they were asking. Seems a little unnecessary for what I was trying to obtain. Lastly, having a person test right next to me was also very distracting.

Reason I chose this business:

Same company my test was written by.

Thumbnail of user peggyd449
Michigan
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

Super great! Very excited! I spoke to the licensing department about my eligibility and I asked her if she recommended any pre licensure testing companies she'd she suggested using PSI and I'm so grateful O listened to her. I was very excited to see the pricing and especially surprised that you have different modes so it's all included in one. The cherry on the top is O know I can trust PSI because I've tested with you before. Trifecta!

Reason I chose this business:

Because Angela from licensing told me about it.

Thumbnail of user armandog205
Florida
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Quick and easy interface but the referencing numbers for the code book doesn't show the exact numbers. Example, if i needed to know the max spacing between supports for emt, it would be NEC 358.30(B) but it gives a totally different number reference.

Reason I chose this business:

I chose PSI because the state is using psi for its testing

Thumbnail of user eshetk
Virginia
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

My experience at the PSI Testing Web Site has been positive overall. The registration process was straightforward. I appreciated the clear instructions given before the test, which helped alleviate any initial nervousness. Overall, the experience was well-organized, and I felt comfortable throughout the process.

Thumbnail of user socorroc28
California
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

The only part of the process that has taken some time is approval to take the test. Other than that, it was good. They had several test dates and times available and the check out was easy. I hope the testing process itself is as easy.

Reason I chose this business:

It was the option that was provided to me by the adult school when I called.

Thumbnail of user kylej504
Texas
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I've taken the Washington national broker test 3 times so far, scheduled another one this Wednesday. I've spent around $900 for the test atemps and I think that $210 each time is way expensive for an auto generated test. Also the proctor unfortunately wasn't any help with the 3 fails, it would have been essential if she let me know about the practice options, any recommendations or any help at all, I didn't know there were any practice tests available till my father looked into it, it would have saved me lots of time, money and frustration if I would have been told of these practice tests in the first place. Also it would have helped if when i failed the test, i had the option to view the answers for the questions that were incorrect to help me study the exact areas I'm weak in, instead of a very broad, vague percentage of all the categories.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out and sharing your experience. We understand how frustrating it can be, especially when it comes to both the cost and the challenges you’ve faced during your test attempts. We did attempt to contact you in response to your issue on Sept. 26,2024.

For further assistance regarding your test experience. We recommend contacting support@gmetrix.net.

Regarding practice tests, we truly understand how valuable it would have been to know about those resources earlier. We suggest you reach out to GMetrix support to see if they can provide any additional guidance or practice materials moving forward.

Thank you again for your feedback, and we hope your next test attempt goes smoothly.

Thumbnail of user justinp995
Georgia
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Awesome site for people who are learning and to continue education. Has all the stuff needed to study and helpful tips. Easy to access and always available to help. I would rec this site to any who needs it for future education. Thank you for having this site for all of us.

Reason I chose this business:

Practice exams

Thumbnail of user rafaeld205
California
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

I like the resources on here, im sure im going to get the most out this experience from the practice exams but so far i heard good things about Psi. I need all the help i can get and this is a good place to start. Keep up the good work guys. I hope you can update your exams more and more. So we can have more RT's pass their clinical simulation exam.

Reason I chose this business:

A fellow RT, recommend me on here and i heard good things about the practice exams

Thumbnail of user kimberlyh2438
California
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I enjoyed the sample test. I took the sample test and felt that it was informative and could help me pass the State test since I only have 4 days to prepare, this could help streamline my learning process.

Reason I chose this business:

Friends recommended.

Thumbnail of user soep2
Nebraska
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

I recently placed an order with the PSI Online Store and I must say, the experience was nothing short of excellent. The website was easy to navigate and had a wide range of products to choose from. The product descriptions were detailed and informative, which helped me make an informed decision about my purchase.

Thumbnail of user donnellc26
Ohio
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Great shopping experience due to product information and navigation tabs. I highly recommend this site to anyone looking to further their knowledge in the building industry!

Thumbnail of user peterg2067
Illinois
1 review
0 helpful votes
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September 1st, 2024
Verified purchase
• Updated review

Good expierence!
This paractice test is fery beneficial for my real estate exam that will be tomorrow August 23.2024.
I studied The real estate with Global Real Estate School; I think is one of the best!

Reason I chose this business:

Be better prepared for tomorrow exam

I am glad about the oportunity to familiarize with...
August 30th, 2024
Verified purchase
• Previous review

I am glad about the oportunity to familiarize with the real exam.

Reason I chose this business:

Practice for the Real Estate Exam.

Thumbnail of user hungn93
Texas
2 reviews
0 helpful votes
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August 9th, 2024
Verified purchase

My experience with PSI testing service has been quite positive. The registration process was smooth, the test center was well-organized, and the proctors were professional and helpful. Overall, it was a stress-free and efficient experience.

Thumbnail of user heathers2646
Texas
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

I purchased the $25 for 3 full length exams and these helped me so much for my exam. Questions can be asked several different ways and I read every explanation it gave as to why the answer was the answer. I completed the diagnostic first then all 3 of the full practice exams. I passed on the first try with an 85%

Reason I chose this business:

I chose PSI because they said they make the actual exam so why not study their material

Thumbnail of user theashah
Washington
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

I found this purchase to be every bit worth the money. I feel well prepared and confident in taking my exam. Most of my anxiety has diminished and I am more excited about stepping into this new chapter in my life!

Reason I chose this business:

To feel more confident in testing

Thumbnail of user renees1081
Tennessee
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Without knowing the content of the exam just yet, I felt the practice exam was very thorough based on the review course material. Hopefully this will be a great way to prepare for the exam!

Reason I chose this business:

It was bundled with my review course through AONL

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.

We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.

Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.

Company Representative

Thumbnail of user clairem331
Samantha P.
Typically responds within 3 days

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