• PSI Exams

PSI Exams

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Overview

PSI Exams has a rating of 4.0 stars from 6,907 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 75%
Positive
2,404
Neutral
310
Negative
491
106
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How would you rate PSI Exams?
Top Positive Review

“This is a game changer”

Rodrick S.
9/7/24

This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.

Top Critical Review

“Awful experience, Awful service”

Lauren B.
10/14/24

Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.

Reviews (6,907)

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Reviews that mention popular keywords

customer service (388) practice test (360) customer support (48) practice exam (117) study guide (55) study material (46) state exam (31)
Thumbnail of user annaw1758
Illinois
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

Found exactly what I needed and checkout was very easy. This is the only resource available for the Certified IRB Professional.

Reason I chose this business:

Scheduled to take the CIP Exam at a Psi testing facility.

Thumbnail of user haleyh193
California
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Difficult to navigate, and launch webinar. I have missed my test twice due to the launch saying I was able to log in and then the test not populating. Ridiculous

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for bringing this to our attention. We apologize for any inconvenience you've encountered.

To better assist you, please email your full name, exam confirmation number, and a detailed description of your concern to CDcareweb@psionline.com.

We are committed to resolving this issue and appreciate your cooperation.

Thumbnail of user erikap308
California
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Good practice and great tools to get ready for my exams! Hope I pass and will be worth the money I spent!

Reason I chose this business:

I really need to pass my exam that's my main reason!

Thumbnail of user nicollew12
Wyoming
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

The practice test helped me relax and not be so nervous. The questions were worded in a way that they were easy to follow. My stress for the regular exam was greatly decreased.

Reason I chose this business:

PSI is the same company that we took our board exam through. I decided it would be best to stay with the same group to keep things at minimum.

Thumbnail of user jennih56
Georgia
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Great experience! Incredibly easy to navigate the website. I found exactly what I needed, hassle free in no time!

Thumbnail of user donnar2649
Maryland
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

So far my experience has been seamless using the PSI site. I'm hoping that my access to the test prep material will be just as seamless.

Reason I chose this business:

Because PSI is the test provider and I’m hoping that the test prep will prepare me for the real estate exam.

Thumbnail of user robertp7208
California
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

Thx + hope to pass also was surprised Kaplan never mentioned anything about the CA PSI P and C Exam to include Persinal Lines Insurance context as part of the 160 question test.

Reason I chose this business:

My test is in 3 - day(s)!

Thumbnail of user deborahp2029
California
1 review
0 helpful votes
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August 25th, 2024
Verified purchase
• Updated review

This process would have been much easier for me If I had any knowledge of what I was doing! I am on the right track now :)

Reason I chose this business:

I have used your study products before and I find them easy to use and learn from.

Fast, easy to register and purchase study products
January 8th, 2024
Verified purchase
• Previous review
Reason I chose this business:

The one I originally used didn't have 3/4 of the exam information or study questions on the actual test, so I went straight to the source this time.

Thumbnail of user hannam115
Nevada
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

We purchased the tabs for the 2020 NEC Electricians code book. They were delivered quickly and the quality was very nice.

Reason I chose this business:

They are the ones administering my test

Thumbnail of user keziahj
South Carolina
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

I've emailed two times about a problem I've had previously on another order, but I haven't received assistance yet.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out. We apologize for the inconvenience you've experienced and for the delay in receiving assistance. We did attempt to contact you in response to your issue on Aug. 16,2024.

We understand how frustrating this must be, and we want to assure you that we're here to help. Please contact our support team directly at support@psi.memorang.com with the details of your issue.

If you encounter any further delays, please let us know via email CDcareweb@psionline.com.

Thank you for your patience, and we look forward to resolving this for you soon.

Thumbnail of user damarisg38
Canada
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Well done, although a it pricy and it would be good If we could continuously take the exam for 60 days

Thumbnail of user constanced300
Massachusetts
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

3-4 - I had ab it of trouble as account was linked to old mail. So I had to work through that with the national office.

Reason I chose this business:

There was no choice.

Thumbnail of user johnp11350
Michigan
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

Everything is extremely expensive as I am someone who is trying to get a career to earn money I can barely pay for this stuff.

Reason I chose this business:

Because the way my teachers prepped me was not the right information.

Thumbnail of user reneh216
Louisiana
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

So far so good, haven't had any issues with PSI. Pricing seems to be inline and not too expensive. Will know more once I receive the materials.

Reason I chose this business:

Cause I will be taking the PSI Exam.

Thumbnail of user kathleenh3214
New Jersey
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

The Provider renewal process is too time consuming, it should be more simplified as it is for all other states.

Thumbnail of user bonnieb1175
North Carolina
2 reviews
0 helpful votes
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October 12th, 2024
Verified purchase

The PSI website is very user friendly and efficient. I was able to login and quickly access everything I needed.

Thumbnail of user laureng956
Nevada
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Expensive books and shipping for quality of books, please lower your prices, most books are bent at corners or damaged

Reason I chose this business:

Cause I had to

Thumbnail of user daniele1381
Washington
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Perfect! Now i can start studying for my residential test but also get ready for my journeyman exam as well!

Reason I chose this business:

My friend recommended

Thumbnail of user chasew138
Arizona
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Still waiting on fulfillment 2 weeks later. Kinda crazy that it is taking this long for a book i am waiting on so i can start a career

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We completely understand how frustrating it must be to experience such a delay, especially when you're eager to begin your career. We apologize for the inconvenience this has caused and we did attempt to contact you in response to your issue on Sept. 26,2024.

To get assistance with your book fulfillment, please contact 866-589-3088 or email ptsupport@psionline.com. They will be able to provide an update on your order and help ensure it gets to you as soon as possible.

Thank you for your patience, and we hope this gets resolved quickly for you.

Thumbnail of user seanj468
Nevada
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

I believe this is the second or third time I have purchased study materials for various exams and I have been able to pass each time. Thank you

Reason I chose this business:

Repeat purchase for another states exam.

Thumbnail of user nicolem3293
California
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

The website is awful, constantly loads and loads and doesn't got to the right page. Every step in painful when it should be easy.

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you’ve been experiencing with the website. We understand how frustrating it can be when technology doesn’t work as expected, especially when you’re trying to complete important tasks.

To ensure you get the assistance you need, please contact our support team directly at 866-589-3088 or via email at ptsupport@psionline.com. They will be able to help you with the issues you're encountering and guide you through any necessary steps.

We appreciate your patience, and we are committed to improving your experience. If there’s anything else we can assist with, please don’t hesitate to reach out.

Thumbnail of user amyp2067
California
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

I'm so glad I did the practice tests, it's nice to have kinda seen the layout of how the certification exam looks like and how to navigate it!

Reason I chose this business:

So I could familiarize myself with how it looks!

Thumbnail of user deborahh2750
Pennsylvania
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

I haven't begun using the material yet, but I took the free sample tests offered, and I like how it also gives additional explanations for why the answer is correct or incorrect.

Reason I chose this business:

It was one of the better ones I looked at, and if I pass my state license exam, I'll know it was totally worth it!

Thumbnail of user ivetted29
Texas
1 review
0 helpful votes
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September 8th, 2024
Verified purchase
• Updated review

The best testing site we can use for testing with students. I would love to have more information on updates for new barbering book

Reason I chose this business:

Best resource

Love PSI online
November 17th, 2023
Verified purchase
• Previous review
Thumbnail of user alysem26
Kansas
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

I have a PSI account and have been on with tech support because I can NEVER get logged in. Every time I call I have been told the same thing. "The site is down" How is it always down? Also, I have purchased practice exams in the past and was told I should be sent the link instantly, it has taken 3-5 days each time I have purchased a practice test. I will admit the tests are helpful but the process of getting them is awful. I like the idea of PSI and what they offer but the site is not very user-friendly.

Reason I chose this business:

The tests seem to help me.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for your feedback and we did attempt to contact you in response to your issue on July 9,2024.

We apologize for the inconvenience you have experienced with logging in and receiving practice exam links. Your concerns about the site's usability and the delays in receiving your practice tests are important to us. We appreciate your patience and understanding.

Please contact 866-589-3088 or email ptsupport@psionline.com for assistance with your account and technical issues.

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.

We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.

Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.

Company Representative

Thumbnail of user clairem331
Samantha P.
Typically responds within 3 days

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