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PSI Exams

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Overview

PSI Exams has a rating of 4.0 stars from 6,907 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 75%
Positive
2,404
Neutral
310
Negative
491
106
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How would you rate PSI Exams?
Top Positive Review

“This is a game changer”

Rodrick S.
9/7/24

This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.

Top Critical Review

“Awful experience, Awful service”

Lauren B.
10/14/24

Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.

Reviews (6,907)

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Reviews that mention popular keywords

customer service (388) practice test (360) customer support (48) practice exam (117) study guide (55) study material (46) state exam (31)
Thumbnail of user ashleye1296
Washington
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

Quick and easy to use and understand, everything has been great to help me prepare for my upcoming test

Reason I chose this business:

Illinois real estate exam

Thumbnail of user adrianab213
California
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

So quick and easy to order! Looking forward to the content to help with my Property & Casualty exam!

Thumbnail of user jeffreyk1205
New York
1 review
0 helpful votes
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September 22nd, 2024
Verified purchase
• Updated review

A little difficult to find the payment page to renew our provider designation. But once I found it, making the payment was easy.

Your site is straight forward and easy to navigate
September 8th, 2024
Verified purchase
• Previous review

Your site is straight forward and easy to navigate. So far the process is simple.

Reason I chose this business:

PSI is required for CE applications in the state of Ohio

Thumbnail of user lyndonc22
Missouri
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Great this is the industry standard for testing and I sure do hope that the prep gives me the edge I'm looking for.

Reason I chose this business:

Psi is the industry standard

Thumbnail of user ryans2422
California
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

I have to make too many accounts, to sign up for the test and then one to buy Practice test. You'd think it would be on the same one.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for your feedback and we did attempt to contact you in response to your issue on Sept. 14,2024.

We understand the frustration of having to create multiple accounts for different purposes. For assistance with this matter, we recommend contacting support@psi.memorang.com. They can look into your account and provide the best possible solution to streamline the process.

Please feel free to reach out to them, and they’ll be happy to assist you.

Thumbnail of user genaror28
Texas
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Good and well treated with everything had all my questions answered and got in and started testing quickly

Thumbnail of user suzettel61
California
1 review
0 helpful votes
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September 29th, 2024
Verified purchase
• Updated review

The ordering process was convenient and easy. I wish that the product was a little more economically feasible.

Reason I chose this business:

To help me with my test anxiety.

I was a little upset because I missed the initial deadline...
September 29th, 2024
Verified purchase
• Previous review

I was a little upset because I missed the initial deadline for the exam that I originally purchased, so it cost me $50.00 extra.

Reason I chose this business:

To assist with my test anxiety.

Thumbnail of user barbarau777
Georgia
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Easy to use and very functional. Worked for the salesperson exam now hoping it will work as well for the broker exam

Reason I chose this business:

Instructor Recommendation

Thumbnail of user jennyf305
New York
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

I was highly disappointed because I asked for a refund because I had purchased 2 of the SAE practice tests by accident and after multiple emails and about 10 days I finally got refunded for 1 however I wanted refunded for both because i can't access my account and o want refunded for both and I'm still waiting and still emailing and still no refund for the second purchase. I'm very disappointed that it would take this long and this much of a hassle for a little and simple issue.

Terrible. She was foreign and had no idea what I was talking about

Reason I chose this business:

It was recommended by my tutor

Service
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for sharing your experience with us. We're sorry to hear about the frustration you've had trying to resolve the issue with your refunds. We did attempt to contact you in response to your issue on July 19,2024.

We understand how disappointing this situation has been.

We appreciate your patience and hope to address your concerns promptly.

For support with NBRC self-assessment exams (SAE), please call (913) 895-4828. This line is exclusively for NBRC product inquiries, and they should be able to assist you directly.

Thumbnail of user marilynd1391
California
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

I am thoroughly impressed with the level of service I received. This is the kind of service that makes me a loyal customer. Thank you!

Reason I chose this business:

I am thoroughly impressed with the level of service I received when I took my RNC-NIC Exam. The representative was knowledgeable, patient, and went above and beyond to ensure all my questions were answered. This is the kind of service that makes me a loyal customer. Thank you!

Thumbnail of user jacobc1518
Indiana
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Y'all needed a lot of information to get this practice test. Having to write all this down in order to pas this page is bull$#*!

Reason I chose this business:

It came up first on my search

Thumbnail of user maritzaq13
New York
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

It is easy to extend the steps and very clear Great job 👏 that I know it was the best I could do to prepare myself.

Reason I chose this business:

They recommended it to me and I want to do professional cosmetology

Thumbnail of user traizam
Florida
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

It was a fast, good,and professional experience. I hope that the website has more books for CPPS exam more than the que

Thumbnail of user sams2919
Alabama
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

Your Website has issues.
I had a lot of problems logging in.
I had to call your help center to sole the issues but still exists.

Thumbnail of user cynthiac3105
California
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Great product for the price, the extra study guide I bought made me feel confident that I was ready for the real test.

Service
Thumbnail of user jasons4026
Florida
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Navigating the website was easy and convenient. PSI made it easy for me to find the CBMT Practice Exam I needed to help prepare me for my Board Exams coming up soon. The test itself was in-depth and provided thoughtful questions presumably similar to the questions found on the exam. With the help of these practice exams and some flashcards, I truly felt prepared for the CBMT Exam and was successfully able to pass it. This practice exam is an amazing resource for anyone preparing to take the CBMT Exam!

Reason I chose this business:

I chose PSI for my test group because it is the test group the CBMT uses.

Thumbnail of user paulm8142
South Carolina
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Very organized, and online operators were very helpful,. The online store search engine was painless

Reason I chose this business:

I scheduled a test online

Thumbnail of user donnam4397
Ohio
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

The testing site was easy to navigate. The directions were clearly stated and easy to review during the exam if needed.

Reason I chose this business:

It is what was offered.

Thumbnail of user ashleyb3378
New Jersey
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

Took well over a week to results for one, the other one I've still been waiting for close to 2 weeks for results

Emailed to get results will no answer

Reason I chose this business:

VTNE scheduled

Service
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We’ve received your email and apologize for the delay in responding. Our team is currently reviewing your inquiry, and we’ll ensure you receive a reply as soon as possible.

Thank you for your patience, and please don’t hesitate to reach out via email at CDcareweb@psionline.com if you need further assistance in the meantime.

Thumbnail of user joshuaf749
Colorado
1 review
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

The local staff was a great support in making sure I had all the necessary documents in order. I made contact serval times throughout the registration process they were very helpful.

Reason I chose this business:

I did not enroll in the test prep portion.

Thumbnail of user sarae1078
New Hampshire
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

I ordered the study pack and it really helped me understand more and helped me study for my state boards!

Reason I chose this business:

My state boards is with PSI

Thumbnail of user brianb4976
Florida
1 review
0 helpful votes
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October 12th, 2024
Verified purchase
• Updated review

Too many options to purchase the wrong book. There should be a link from each test to locate the exact correct book to purchase for each test.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for your feedback regarding the difficulty in selecting the correct book for your test. We did attempt to contact you in response to your issue on Oct. 9,2024.

To ensure you get the proper assistance with this matter, please contact our support team at 866-589-3088 or email ptsupport@psionline.com.

We understand how important it is to have the correct materials for your test, and we appreciate your input on improving the process. If you need further assistance, please don’t hesitate to reach out.

Searching for the correct test in a vast number of...
September 28th, 2024
Verified purchase
• Previous review

Searching for the correct test in a vast number of choices was not as efficient as it could have been, in my opinion. If there was a simple "search" window that would have been better.

Reason I chose this business:

Work requirement

Thumbnail of user brooksr42
Mississippi
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

The website is easy to use. However, I have not yet used other tools or received the books to comment on the content.

Thumbnail of user christianao16
California
2 reviews
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase
• Updated review

I am sincerely grateful for the opportunity. Thank you very much for this.I am grateful for the opportunity. Thank you very much.

Reason I chose this business:

"I need to pass after so many attempts."

Great services
November 2nd, 2023
Verified purchase
• Previous review
Reason I chose this business:

For more input

Thumbnail of user keithh1481
Texas
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Sign up and purchase was easy. I have been through PSI exams before. The process has always been easy.

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.

We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.

Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.

Company Representative

Thumbnail of user clairem331
Samantha P.
Typically responds within 3 days

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