• PSI Exams

PSI Exams

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Overview

PSI Exams has a rating of 4.0 stars from 6,907 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 75%
Positive
2,402
Neutral
310
Negative
491
106
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How would you rate PSI Exams?
Top Positive Review

“This is a game changer”

Rodrick S.
9/7/24

This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.

Top Critical Review

“Awful experience, Awful service”

Lauren B.
10/14/24

Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.

Reviews (6,907)

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Reviews that mention popular keywords

customer service (388) practice test (360) customer support (48) practice exam (117) study guide (55) study material (46) state exam (31)
Thumbnail of user shonaj10
New Jersey
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Not easy to navigate. Conflicting messages. Archaic. Not easy to navigate. Conflicting messages. Archaic.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out. We understand your frustration regarding the difficulties you've encountered navigating the system and we did attempt to contact you in response to your issue on Sept. 28,2024.

For further assistance, please contact support@psi.memorang.com. They will be able to help you resolve any issues you're facing.

We acknowledge that the platform may not be the easiest to navigate at times, and we appreciate your patience. Your feedback about conflicting messages and the system's interface is valuable, and we'll work on improving the experience.

Thank you for your understanding.

Thumbnail of user josephg2708
California
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Great! Very easy to use, and may actually reflect what is on the actual exam since you guys are the ones administering the test at your locations.

Reason I chose this business:

Because you are the ones administering the actual test.

Thumbnail of user laurag2512
California
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Your website has too many locations - psi store, psi testing, psi general info. This is not streamlined

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for sharing your feedback.

We appreciate your comments regarding the website and understand the importance of a streamlined experience. We will make sure your feedback is shared with the appropriate team for consideration and we did attempt to contact you in response to your issue on Sept. 5,2024.

For assistance with your inquiry, please contact us at 866-589-3088 or via email at ptsupport@psionline.com, and we will be happy to assist you.

Thumbnail of user seokc1
KR
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

I entered a code, then it immediately became invalid while the order was not placed in. This really got on my nerves.

Thumbnail of user jackl1377
South Carolina
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Good so far havent really used it that much yet. Hard to find out exactly what books are allowed into the SC Residential Builders exams

Thumbnail of user saraf722
Texas
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Information was fairly thorough, easily understandable, but the questions were not broad ranging enough.

Reason I chose this business:

Suggested by the TDLR

Thumbnail of user mitchelln80
California
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Excited for the knowledge and confidence ill gain from this set.

Do wish i had a discount code thou.

Thumbnail of user jamesl5190
Colorado
1 review
0 helpful votes
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September 25th, 2024
Verified purchase
• Updated review

Pretty good. Kind of a pain to see on paper or view like an old school textbook, but whatever. That's how they do it now.

Reason I chose this business:

Same company that administers the test

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for your message. For assistance, please reach out to support@psi.memorang.com.

We understand that the current format may feel a bit inconvenient, like viewing an old school textbook. Unfortunately, that's the standard setup right now, but we appreciate your understanding and patience with the process.

If you need any further help, feel free to reach out.

Good good good good good good good good good good good...
August 23rd, 2024
Verified purchase
• Previous review

Good good good good good good good good good good good good good

Reason I chose this business:

For to study

Thumbnail of user marvinc290
California
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Its been great so far. I'm looking forward to starting the preparation for my electrical certification.

Reason I chose this business:

It seemed helpful

Thumbnail of user candicef123
Mississippi
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Great experience thus far, investing in my future is something worth it. I pray this information gets me that much closer. Thanks, PSI!

Reason I chose this business:

Kaplan Learning to become licensed broker

Thumbnail of user kaitlink62
Arizona
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Very interesting and intuitive. Love that there is options. Not seeing a dual option though. Overall still good experience so far.

Thumbnail of user erikc323
New Jersey
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Monopoly

The fact that to leave a 1 star review requires 50 character minimum limits should be criminal.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for your feedback and we did attempt to contact you in response to your issue on Oct. 12,2024.

We appreciate your input regarding the review process and will pass along your comments to the appropriate team for consideration.

For assistance with any issues or concerns, please contact our support team at 866-589-3088 or email ptsupport@psionline.com.

Thumbnail of user eugenial29
New York
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase
• Updated review

Thank you please make the test easier i havnt had any luck but maybe after these practice test i will pass.

Reason I chose this business:

Because i want to pass my exam for the 17th time.

Thank you sooooo much
December 24th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Because ive taken the exam 12 times and im not passing.

Thumbnail of user josephl2674
New York
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

Locating exams is like a maze, I still have not found it, which is causing me to call your office during business hours

Reason I chose this business:

I was trying to schedule a test for Life Accident and Health and I still have not found it, I will have to call your office during business hours

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for your message and we did attempt to contact you in response to your issue on Aug. 6,2024.

We understand that locating the exams can be challenging, and we apologize for any inconvenience this has caused. The support team will be able to guide you through the process and ensure you can find the exams you need without further difficulty. For assistance, please contact support@psi.memorang.com.

Thank you for your patience and understanding.

Thumbnail of user jacquelinef677
Wisconsin
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

Takes too long to have them look at the test area. Study stuff and test are not the same, no State specific pretest or study guides. No breakdown on the test.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We're sorry to hear about the difficulties you've experienced with the testing site. We understand how frustrating it must been and when there are delays in support. We did attempt to contact you in response to your issue on July 29,2024.

To address these concerns, please contact our support team at support@gmetrix.net. They will be able to assist you with the issues you’ve encountered.

Thank you for bringing this to our attention, and we appreciate your patience.

Thumbnail of user jenah31
Georgia
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

Very thorough exam prep. Helped me to prepare for the exam quickly and efficiently. I pass on the first try.

Reason I chose this business:

The exam prep bundle has everything you need to get ready.

Thumbnail of user karenc4526
New York
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

It was an easy website to navigate and understand. However I do not like the minimum 50 characters that is needed for this feedback.

Thumbnail of user aaronb1465
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Created an account with TDLR and it did not transpire to PSI. So had to open a seperate account... confusing

Reason I chose this business:

TDLR used them for testing

Thumbnail of user thomasj2127
Alabama
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Alot of information to process. Trying to locate the proper test was a little tough but no fault of PSI.

Reason I chose this business:

My closest and best option for testing sites and testing study guides.

Thumbnail of user stephaniek1599
California
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

Great, glad to have as a resource for test taking. Website could be a little easier to navigate state by state

Reason I chose this business:

Better test outcome

Thumbnail of user estevanf3
California
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

I mistakenly scheduled the incorrect test, when wanting to replace the test with the actual test i intended to schedule, not a soul on this planet could place me on the scheduled time i was just on. Now i have to wait longer for a test i am prepared to take. Although ultimately its my own doing, its hard to understand how I cant just obtain my previous scheduled time.

Reason I chose this business:

It was recommended

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jamesc8018
Iowa
1 review
0 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase

This is my second exam coming. The last was difficult, very little on the exam came out from those hundreds of question review.

Reason I chose this business:

Its what the college recommended

Thumbnail of user salink
Virginia
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

Really good and easy to set up and I would like to taking test so I was decided to sign up and get start it

Reason I chose this business:

Referencing by friends

Thumbnail of user markm6634
California
1 review
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase

I bought the 25$ test and it helped me a lot, but I feel like this one can help me a little more just incase

Thumbnail of user shelleyd257
Washington
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

Ordering was easy, called since i could not find the course that i ordered but realized that i had to check my other email addres.

Service

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.

We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.

Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.

Company Representative

Thumbnail of user clairem331
Samantha P.
Typically responds within 3 days

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