• PSI Exams

PSI Exams

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Overview

PSI Exams has a rating of 4.0 stars from 6,915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 74.9%
Positive
2,398
Neutral
310
Negative
492
106
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How would you rate PSI Exams?
Top Positive Review

“This is a game changer”

Rodrick S.
9/7/24

This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.

Top Critical Review

“Awful experience, Awful service”

Lauren B.
10/14/24

Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.

Reviews (6,915)

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Reviews that mention popular keywords

customer service (388) practice test (360) customer support (48) practice exam (117) study guide (55) study material (46) state exam (31)
Thumbnail of user lilad39
Virginia
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

I has been a good experience so far. I hope it helps me pass the VTNE.

Reason I chose this business:

To help prepare me for the VTNE.

Thumbnail of user jaredd206
Vermont
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Nice and easy. I enjoyed how well and organized the experience was!

Reason I chose this business:

Get more ready for the exam

Thumbnail of user michaelm14697
Texas
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Very easy to use and effective many tests are not like this and ye

Thumbnail of user jonr721
South Carolina
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Bought a practice test when I signed up for my exam. After trying 5 times to re set my password still have not gotten an email I had to create a new account. Due to their lack of customer service or options they were rewarded with another 25 dollars from me. The web site doesn't work either.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on May 27,2024.

Please contact ptsupport@psionline.com for assistance.

We hope to resolve your issue promptly.

Thumbnail of user mariog597
Georgia
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Segunda ves que lo compro, creo que deberia ser un poco mas intuitivo. Por ejemplo notificar antes de salirce del examen que al salir se pierde todo derecho de volver a entrar. Me sali solo a la pregunta 15 y tengo que pagar nuevamente.

Reason I chose this business:

Las preguntas son similares al del examen y estan separadas o agrupadas como el examen real

Thumbnail of user erica1454
North Carolina
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Great services.
Communication
Fast they help you with all your questions

Reason I chose this business:

They able to help you

Thumbnail of user charlesh2822
Maryland
2 reviews
0 helpful votes
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August 15th, 2024
Verified purchase

Easy to use online system. Trying to find out if I can use a PSI Testing center in the state of Maryland or do I have to be in SC to do testing.

Reason I chose this business:

Because South Carolina uses PSI Testing.

Thumbnail of user charlesk1861
Florida
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

It was unclear I needed to set up account separately from ordering. Would not let me check out initially without a coupon code which I did not have

Reason I chose this business:

Recommended by SC Real Estate Commission

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out. We apologize for any confusion regarding the account setup and checkout process. We did attempt to contact you in response to your issue on July 5,2024.

For assistance with your concerns, please contact 866-589-3088 or email ptsupport@psionline.com. They will be able to help resolve any issues related to your account and order.

Thank you for your understanding.

Thumbnail of user kimberlyw2573
Georgia
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

This process was seamless. I only wish that PayPal was an option for payment.

Reason I chose this business:

I chose PSI because this was the recommended vendor.

Thumbnail of user sherrih370
New York
1 review
0 helpful votes
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August 21st, 2024
Verified purchase
Reason I chose this business:

It is a requirement

Thumbnail of user christopherm3491
Florida
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

This practice test helped me pass the cdm exam! It was a great tool!

Reason I chose this business:

The same company provides the actual exam, it seemed to make sense!

Thumbnail of user andreap1353
Illinois
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

It took multi calls to speak to someone. The wait is too long.

Thumbnail of user brianw3077
Texas
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Need this for test prep and was recommended to use this application.

Thumbnail of user keithm1732
Maryland
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Your website is poorly designed and difficult to navigate and very frustrating

Reason I chose this business:

No other options

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for bringing this to our attention. We're sorry to hear that you're finding the website difficult to navigate and frustrating. We did attempt to contact you in response to your issue on Aug. 12,2024.

For immediate assistance, please contact 866-589-3088 or email ptsupport@psionline.com. They'll be able to help resolve any issues you're experiencing.

Thumbnail of user mikes5240
Georgia
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I have no experience yet this is first time im buying from this place

Reason I chose this business:

Friend recommend

Thumbnail of user shaunab140
Ohio
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Excited to use the practice for our instructors. Ordering was very easy, but we are unable to print the current bulletin.

Reason I chose this business:

To help prepare our suture instructors

Thumbnail of user jacquesm97
Colorado
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

My overall experience was very Good program and easy to access.

Reason I chose this business:

Because very soon I going to take my journeyman test.
Thank you

Thumbnail of user graciem94
Nevada
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

This selection was good I'm glad with my purchase and it's is very organized

Thumbnail of user limbictrading
Georgia
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

This is the worst company for the State of New York to rely on to administer tests. Proctored testers don't show up on test day; company has ineffective customer service; customer service literally leaves you on hold for an hour; one pays and schedules but they send the money back after floating it for a week; they don't honor agreements; every single time slot is allegedly booked even if you go out 1 month; website is flawed...PSI IS A COMPLETE WASTE OF TIME AND THE NEW YORK BANKING AND INSURANCE DEPARTMENT SHOULD REVOKE ANY CONTRACTS THEY HAVE WITH THEM FOR THE SAKE OF ITS RESIDENTS!

Tip for consumers:
Don't waste your time and money here. NY State Department of Banking and Finance is aware of this company's flaws and is looking to change vendors. So just wait.

Products used:
Customer service is useless;
Website scheduling is broken and flawed

Service
Value
Returns
Quality
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We're sorry to hear about the difficulties you've experienced. We haven't received an email from you. For assistance, please contact CDcareweb@psionline.com and provide your full name, exam confirmation number, and details of your concern.

Thumbnail of user scottp2095
New Jersey
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

It was a very easy experience. It was a great experience today

Thumbnail of user omarg247
Virginia
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

EXCELLENT, VERY CONVENIENT, EVERYTHING WENT WELL, IT IS SELF EXPLANATORY, AND PRACTICAL, THE SITE ALREADY HAD MY INFORMATION FROM MOSELEY, AND DID NOT HAVE ANY PROBLEMS

Reason I chose this business:

ITS PRACTICALLY THE ONLY METHOD I AM AWARE OF, BUT IT IS VERY EASY TO NAVIGATE, I DID NOT HAVE ANY INCONVENIENCE WITH IT, EVERYTHING WENT SMOOTH.

Thumbnail of user seanb1181
Texas
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

PSI has really been helping me Learn the information! Im going to pass my state exam with confidence.

Thumbnail of user shelldone
New Jersey
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Thank you very much good luck to me free me free you free the world

Thumbnail of user robertg5745
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Some of the questions were very ambiguous specifically some of the load calculation questions. Furthermore the testing facility was not great. If given a choice in testing proctors I definitely would not choose PSI.

Horrific

Reason I chose this business:

Initially it made since to take a prep exam through PSI. Then I started testing and the questions were all wrong and not based on the 2020 NEC even though they said it was and it was labeled as such on the website. I called to let them know and spoke to several customer service reps. The end result was them telling me that there’s nothing they can do.

Service
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We're sorry to hear about your experience with the testing process and we did attempt to contact you in response to your issue on June 4,2024.

For assistance, please contact CDcareweb@psionline.com and provide your full name, exam confirmation number, and details of your concern. They will be able to assist you further.

Thumbnail of user marilynw740
Oregon
1 review
0 helpful votes
  • Send Message
August 18th, 2024
Verified purchase
• Updated review

I live in a Frontier Location, good to have online study tools, thank you

Reason I chose this business:

Prep for Certification

I just bought something so all go so far
May 11th, 2024
Verified purchase
• Previous review
Reason I chose this business:

To get my certification

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.

We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.

Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.

Company Representative

Thumbnail of user clairem331
Samantha P.
Typically responds within 3 days

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