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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought a practice exam, I took an exam to complete my ce shop class, now i have to write 50 words just to get out of this screen!
Excellent preparation y recomedado gracias gracias gracias
It worked he was a smooth process of putting in my credit card and it seemed like everything worked out OK I'm hoping this will help me pass the PSI exam the first time so I don't have to keep retaking it and I'm excited to get started with this process
Process was fine overall, nothing complicated.
Worked smoothly, just hoping for improvements.
Easy sign-up, exam page ran without issues.
Good experience, everything functioned well.
Not bad, system could be faster sometimes.
I had to reorder it so i can see the full explanation...
Nice and easy. I used the site to schedule my first attempt to securing a passing score for my real estate test. I passed the state portion but failed the national. I will try again to pass everything.
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I did my real estate sale person, property and casualty, life and now i will be taking the health. Most of the time i just sit once for the test and pass it. Is excellent systems to use.
Professional professional professional professional professional
Prices could be more reasonable, plus the practice test didn't help me before. I"m giving it a benefit of that doubt on my next attempt on passing but if not. I don't think I will be throwing more money away on something that is not helping.
The facility itself was fine, but I found some of the staff to be rude, dismissive, and unnecessarily hostile. At times, we were not treated with basic respect, which made the experience quite uncomfortable.
I want to be clear that I am not making any accusations, but the behaviour felt unfair, and I am unsure what motivated it. I simply feel it is important to highlight how it came across.
In contrast, the lady working at the centre was very polite, professional, and respectful, and I appreciated her approach.
I generally have all english testers and there are times that I have one or two spanish preference. I should not have to pay for 5 vouchers for one person.
When I was signing up for the exam, this $99 version of the exam prep wasn't one of the choices that I could add to my order. Not sure why, but all the others offered here were offered.
Its ok. I haven't done anything yet. So I have to provide 50 characters and I do not know what else to say at this particular moment
Thank you for your message.
If you need assistance or have any questions when you’re ready to proceed, please contact our support team at 866-589-3088 or email ptsupport@psionline.com.
They’ll be happy to help.
I am calling customer service and the lady on the phone seems that she does not anything about it. Where can I call in order to get answers?
Thank you for reaching out. We’re sorry to hear about your experience.
To better assist you, may we please ask that you send your full name, email address, and a detailed description of your concern via email to cdcareweb@psionline.com.
Our team will review your inquiry and follow up with the appropriate support.
Thank you for your patience.
There's over 1000 question in the system that the 105 test questions are randomly pulled from and only 70 questions on the practice test... Hope I am not wasting my money on this
The PSI Exam Center at 1635 Phoenix Blvd, Atlanta, Georgia. Each time I took the exam I had computer issues. The computer would freeze and cut off during the exam. Each time I took the exam I was on a different computer.
Thank you for reaching out and for sharing your experience. We’re sorry to hear about the technical issues you encountered during your exams.
To further assist you, may we please have your full name, exam confirmation number, and a detailed description of your concern sent via email to cdcareweb@psionline.com.
We appreciate you bringing this to our attention and your patience while we look into the matter.
I called Customer service to ask if the study material includes the bus law material and the representative stated that she can not answer that question. She also refused to let me speak to a supervisor or provide me with any additional information, as you all are the site for the test and can not tell me if your prep material covers everything on the test.
PSI test prep came highly recommended to me. As I prepare for my exam it gives me confidence to test knowing the quality of their materials.
Good. Good good...
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Bueno
Todo excelente estoy feliz con esta compra se los recomiendo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for reaching out to us!
For assistance with voucher purchasing options and Spanish oral CNA test availability, please contact our voucher processing department directly at voucherrequests@psionline.com.
They will be able to review your situation and provide guidance on available options. We appreciate you bringing this to our attention.