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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
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Todo excelente estoy feliz con esta compra se los recomiendo
I ordered a document to be emailed to a potential employer. The email I was provided with was incorrect. It was missing one letter. I spoke with customer service and they told me someone would get back to me. 24 hours passed and I had not been contacted so I called again and was told that since the order was already placed, there was nothing they could do. I had to reorder and pay the extra fee to have it expedited as this is for the most important career of my life, and I am on a strict timeline. So now I am out of pocket another $40. All they would have had to do was add the letter "s" to the email address I gave and resend.
Took a minute to navigate site, but I called customer service and was led thru the process.
It was not easy to find the practice test products and i couldn't find a step by step instructions on how the online practice tests and study guides work. Such as, I made the purchase for the person that will be taking the test. Used my email address but his mailing address so that he can get the book. I hope that this does not cause any problems when he is ready to use it.
It is a very good practice test exam, I need to be ready whenever I schedule my exam cause it is too expensive and the way of the exam if I don't pass it is so ridiculous.
Maybe it's just me, but listing the various National Exam prep for real estate is not helpful if you are from Washington State. None of the ones listed is for Washington State.
Top notch! Easy to navigate and find what you are looking for. I also appreciate not trying to be sold more than what I'm looking for.
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I'm looking to find my California High School Proficiency Exam certificate. When ordering, it asks for a CHSPE number. This is something I don't have, nor can I find it out. After much searching, I found a questionable source that says: "If it asks for your CHSPE number, just write:
'Unknown – please locate by name and date of birth.'" -- I don't know if this is correct, but if it is correct, it would be best if that was stated on the order form itself as there's no way to intuit that information.
Thank you for reaching out. We did attempt to contact you in response to your issue on Dec. 7,2025.
For assistance with your California High School Proficiency Exam certificate, please contact HiSET Customer Support directly. You can reach them here or by calling 1-855-MyHiSET (1-855-694-4738).
They will be able to guide you.
I studied the Kettering material for my exam and decided to take this test the night before my test. I felt the PSI more accurately reflected the real exam questions. It also revealed updated ATS/ERS standards that Kettering was wrong about, which I find very surprising they were not up to date. Had I not took the PSI exam I would not have known that and would have got those questions wrong. I also really liked that the results came back in a format I could see what I got wrong/right with explanation. That was great.
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I found the whole process of purchasing & taking my practice tests easy to access, user friendly & well constructed. Booking my exam date was also quick & easy!
Barber and razor cuts should be included in my 25k tuition. I failed bc I was never taught razor cuts or barber cuts. I'm a cosmo not a barber so now I'm having to invest in teaching myself. Its ridiculous
Thank you for sharing your concerns. We understand how frustrating this experience must be.
For assistance and to discuss your exam-related concerns, please contact our support team directly at 866-589-3088 or email ptsupport@psionline.com. They will be able to review your situation and provide appropriate guidance.
We appreciate you bringing this to our attention.
Received an email for 30% Off Black Friday - Code: TURKEY | However the code does not work at checkout. So I didn't receive the $20.99 off. Which I would very much like refunded.
Thank you for reaching out and for bringing this to our attention. We’re sorry for the inconvenience you experienced.
For assistance, please contact our support team directly at support@psi.memorang.com. They will be able to review your order and provide further assistance.
Thank you for your understanding.
Es un programa que está muy fácil para aprender las preguntas!
I had to purchase the exam 2x since I didn't read anywhere that once its open that it. I assumed I could dowload it. So I purchased then closed it to return to a later date but was unable to open it
Thank you for your feedback. We're sorry to hear it took some time to redeem your pre-purchased voucher. We did attempt to contact you in response to your issue on Oct. 22,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline.com. Our support team will be happy to help.
It took a while to understand how to reedem a pre purchaased voucher
Everything went well. No issues everything went smoothly. Everything was very explained to me. The checking out process was very smooth. Everything was knowledgeable. I will be taking the 300 question course practice course to stimulate my brain for my test tomorrow.
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I ordered this test pack once when I scheduled my exam but never received the login information and direction to be able to complete the practice tests. So I had to order them again in order to be able to practice.
Thank you for reaching out. We're sorry to hear about the trouble with your test pack. We did attempt to contact you in response to your issue on Dec. 4,2025.
Please contact our support team directly at support@psi.memorang.com for assistance. They’ll be able to help you.
Thank you for your understanding.
Didn't receive my email with link at first and within my second day of calling i had amazing service that made up for the first person that tried to assist me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for reaching out! We did attempt to contact you in response to your issue on Dec. 11,2025.
For help with accessing the practice test products and confirming your purchase setup, please contact 866-589-3088 or email ptsupport@psionline.com. They’ll be able to check your order and guide you through how the online practice tests and study materials work.