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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
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Have to retest because last month i passed with psi and submitted to state and now no one has history of my exam or me passing or paying submitting for anything i am very frustrated that i am having to do this all again
The website is anything but user friendly. Even when I have written instructions for completing a task on your site it is still difficult to utilize.
Thank you for sharing your feedback. We're sorry to hear that you experienced difficulty navigating the website, and we understand how frustrating that can be. We did attempt to contact you in response to your issue on Jan. 7,2026.
To help us look into this further, may we kindly ask which specific website you are using?
Additionally, please email the following details to cdcareweb@psionline.com so our team can review your concern properly:
- Your full name:
- Email address:
- A brief description of the concern you encountered:
Once received, our support team will be able to investigate and assist you accordingly.
Thank you for taking the time to let us know about your experience.
This book was never received and I studied tested without the material until I realized it was missing. I hope this comes with the tabs.
I scale my exam at PSI center in Dearborn two time but unfortunately I was not able too p[$#*! the test and I will try my best and study hard so I can pass my exam as a Real Estate Sale person in State of Mi
I purchased the 3-pack practice test while booking my exam, but when I went to the store it didn't even acknowledge my account. I had to create a new account and pay the $50 all over again. If you let us make a purchase in one setting you have to make it talk to the other website so it gives us credit for the purchase. You owe me $50!
Thank you for reaching out and for explaining what happened. We understand how frustrating it must be to encounter access issues. We did attempt to contact you in response to your issue on Jan. 7,2026.
For this concern, please contact our support team directly at support@psi.memorang.com.
Thank you for your patience, and we hope this gets resolved for you soon.
My order was placed today, but it won't be fulfilled until Friday, 1/2/2026. As a customer, I pay today, I want it filled today. Thank you.
Your descriptions are poor. Your pictures are worse. You don't reassure me if I can take the reference into the test with me. I hate paying for shipping. I don't know if I can return it. I have no guarantees if I am actually buying the right materials. It all feels monetized instead of actually preparing me for my future. You assume that I know, but I don't and even if I did, I really would love clear, concise, precise, explanations of everything. We are type A individuals who are striving for the best and the greatest and we don't like to redo something that could have been avoided. We don't like to second guess, and you are playing games with our future and well-being. If we didn't care, then we wouldn't be doing what we are doing so please take the time to make EVERYTHING explained much more clearly.
Thank you for taking the time to share your detailed feedback. We understand how important it is to feel confident and well-informed when selecting exam preparation materials, and we appreciate you expressing your concerns. We did attempt to contact you in response to your issue on Jan. 4,2026.
For assistance please contact PSI directly at 866-589-3088 or email ptsupport@psionline.com. Their support team will be able to provide clarification.
We value your feedback and recognize the importance of clear, accurate information when preparing for an exam. Thank you for reaching out and sharing your perspective.
When I click on what i needed i did not get it when i click on verifying my google account and you sent an email nothing worked accordingly
The web site pretty easy to navigate through. That's always a problem when trying to get information through someone's web site.
I thought I will have different test not only one time and more questions. It is limited to 1 time and only one set of questions.
Thank you for sharing your feedback regarding the practice test. We did attempt to contact you in response to your issue on Jan. 4,2026.
For assistance, please contact PSI directly at 866-589-3088 or email ptsupport@psionline.com. Their support team will be able to review your account and provide further information.
Thank you for reaching out and sharing your experience.
GOOD Experience, Easy I hope the test I bought will be helpful
PSI has been the most difficult business to deal with that I can recall. Worse than Comcast and Verizon combined. Of course there was an issue with my course approval vs my account number so I had to call them. First off, the phone numbers to contact them are buried in the website. Not sure you could even find them from the homepage, had to Google to find them. Of course their customer service is outsourced so I had a very difficult time communicating with them. Had to call more than once to get the issue resolved. Now your website, why do you need 3 different websites with logins to schedule a class? One to take the test, one to take a practice exam, and one for customer service. Absurd. It also refers to a candidate handbook, but of course, it's non-existent. Again, I don't know how you're even in business. My guess is because people are REQUIRED to use your company.
Thank you for taking the time to share your feedback. We understand how frustrating your experience has been, and we appreciate you bringing these concerns to our attention. We did attempt to contact you in response to your issue on Jan. 4,2026.
To allow our team to review your situation and address your concerns appropriately, may we kindly ask that you email the following information to cdcareweb@psionline.com:
- Your full name:
- Your email address:
- Details of your concerns:
Once received, the appropriate team will review the information.
Thank you for reaching out and for sharing your experience.
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Thank you for reaching out. We did attempt to contact you in response to your issue on Jan. 2,2026.
We’re unable to fully understand the details of your concern based on the message received.
For immediate assistance, please contact PSI directly at 866-589-3088 or email ptsupport@psionline.com, where their support team will be able to help you further with your practice exam concerns.
Thank you for your understanding.
The proctors were a bunch of Nazi Control Freaks.
Constantly interupting me to threaten me for moving my lips and mumbling.
Unbelievable.
I passed and still have not received an official notification?
Thank You
Thank you for bringing your concerns to our attention. We did attempt to contact you in response to your issue on Jan. 2,2026.
We understand that exam-day experiences can be stressful, and we appreciate you sharing your feedback regarding the proctoring process. Congratulations on passing your exam.
For us to further review your concerns and assist with your question about the official notification of your exam results, may we kindly request that you email the following information directly to cdcareweb@psionline.com:
- Your full name
- Your exam confirmation number
- A brief description of your concern
Our support team will be able to investigate the matter and provide you with accurate information regarding your exam status and any follow-up actions.
Thank you for your patience, and we look forward to assisting you further.
My last purchase, Oregon State Real Estate Exam Guide was not interactive and very slow to use.
Experience was seamless, had an incident earlier with a order package and really appreciate the way that rep handled the situation.
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Easy use until i was asked to do a 50 word essay easy use until i was asked to do a 50 word essay easy use until i was asked to do a 50 word essay easy use until i was asked to do a 50 word essay
The course material was easy to navigate. I went through all of the material for the commercial contractor exam. When I took the exam through PSI, I found that the exam did not line up with course material very well. The exam required reading blueprints to answer questions, this was not in the exam prep. I passed the exam, but barely. I thought I would have been more prepared with the exam prep.
Thank you for taking the time to share your experience with the course and the PSI exam. We truly appreciate your honest feedback. We did attempt to contact you in response to your issue on Jan. 2,20206.
We’re glad to hear that you found the course material easy to navigate and that you were able to pass the commercial contractor exam—congratulations on that achievement.
For practice exam concerns, please contact PSI directly at 866-589-3088 or email ptsupport@psionline.com for further assistance.
Wishing you continued success in your professional journey.
I asked a male staff in the test room (white male) with glasses that I was not sure how to end the test. He answered me by saying "you people coming to do this test have no clue what you are doing". This is very disrespectful and I was shocked about his words. This is not how you treat customers in any shape or form.
Thank you for bringing this matter to our attention. We are very sorry to hear about your experience and understand how upsetting and disrespectful that interaction must have been.
To allow our team to properly review and investigate this incident, may we kindly ask that you email the following details to cdcareweb@psionline.com:
- Your full name:
- Your exam confirmation number:
- Your email address:
- A detailed description of your concern, including the date, time, and test location (if available):
Once this information is received, the appropriate team will look into the matter and follow up accordingly.
Thank you for taking the time to report this, and we appreciate your cooperation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand how frustrating this situation must be, and we're sorry for the inconvenience this has caused. We did attempt to contact you in response to your issue on Jan. 8,2026.
To further investigate your concern, may we please request your full name, exam confirmation number, and the details of your concern to be sent via email to cdcareweb@psionline.com. Our team will review the matter once the information is received.
Thank you for your patience.