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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Same as the last time. No change.only choice. Not understanding the forced 5- character feedback bit? What is the point? OMG! OMG! OMG! ARE YOU KIDDING ME?
Me parece accesible la pagina, espero mi compra sea de mucha utilidad
My experience was great, the system got right to the point, it made me feel comfortable enough to make the right decision on the training i needed at this present time. But nevertheless i saw no flaws in the system. Thanks
The https://www.psionlinestore.com/ohce site could due with an update. Wording overlapped and it was very difficult to understand what I needed to do. I also was not able to scroll down through all the directions. I did finally find the link to renew, but I had to highlight the wording in order to see past the overlay of other wording. We also had a change of CE Coordinator. The mailing of the renewal packet to a physical location was lost. I did appreciate the follow up from Mark Barrera and the assistance he provided. It would be optimal however if the renewal packet was emailed rather than mailed.
It was difficult to find the test and to use a prepaid voucher. If there was a link directly to the testing or voucher use it would be easier
I was unable to find where to take the practice test due to lack of instructions and my email that was sent for it was to a website that didn't exist
We’re glad to hear your actual test went well, and we’re sorry about the difficulties you experienced with the practice test. We did attempt to contact you in response to your issue on Nov. 13,2025.
Please reach out to our support team at support@psi.memorang.com.
I appreciated that this option sites PSI endorsement. It is easy to find state test prep options but harder to find psi practice options
Sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo good!
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It was a little bit difficult to figure out how to login and find my test but once I selected the original link, not the one that was in my account confirmation email but the link sent with the initial instructions it was very sjmple.
I have a receipt, and I paid for three practice exams when booking my actual test - I could never find a way to access the practice tests, so I was stuck purchasing them again.
We understand how frustrating that must be. We did attempt to contact you in response to your issue on Nov. 12,2025.
Please email support@psi.memorang.com with your receipt and details of your concern so our support team can check your account and help you on your concerns.
Ok to use not great for me jioq4 uteq[49bq4e8 b984 bnna94 nqa0949qa4nu4o nbua4ua'4onb nua'o4nua4oe tna'4 tna4' tp'an4 ta'4e ta4'ou t'na4ta'uotat unat pa'oe tnaer 'nuoae'an
A little confusing to find what I needed - wish I had better instructions.
Its a pain that I have to keep buying practice tests when I can't just retake them. A lot of other companies let you retake practice tests and have other study guides
I just found material to study and hopefully it is actually applicable to the test. I have found the test questions in the state portion don't seem to assimilate well to my study material so I'm trying a different route.
Thank you for sharing your experience. We did attempt to contact you in response to your issue on Nov. 9,2025.
For assistance with your study materials or test-related questions, please contact 866-589-3088 or email ptsupport@psionline.com.
I wish I had received a coupon or promotion for my first order. Deals help out a lot for up and coming tradesmen and all others trying their best to set up their future and advance their careers.
From scheduling my test to ordering learning materials to taking the proctor test, everyone has been extremely helpful and professional. I couldn't have asked for a better experience.
Was fine, and intuitive. This is such a waste of time I am disappointed that I have to continue to write something for 50 characters
Quiero saber si hay en español? Y ya tome un examen ahora estudiare con este en inglés para Illinois
The questions that are given do not help with the journeyman's test they are not asked or answered in a smiler format and I feel it's a huge waste of time and money
Thank you for your feedback. We did attempt to contact you in response to your issue on Nov. 9,2025.
For assistance with your account or study materials, please contact our support team directly at support@psi.memorang.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback.
We’re sorry to hear about the difficulty you experienced with the website and the renewal packet. If you need further assistance, please send your full name, email address, and details of your concern to cdcareweb@psionline.com so our team can review and help you.
We appreciate your comments about the site layout and renewal process, and we’re glad to hear that Mark Barrera was able to assist you.