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PSI ExamsReviews 9,296

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

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Kentucky
1 review
0 helpful votes
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The voucher code had to be copied and pasted for it to work. It kept saying invalid when I tried to type it in. Other than that is went great!

Date of experience: November 22, 2025
Illinois
1 review
0 helpful votes
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I dont relly know
December 2, 2025

I dont relly know. I have not tried used any if the information as of yet. This system should ask after the student passes the exam.

Date of experience: November 22, 2025
Illinois
1 review
0 helpful votes
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Excelente muy rápido el proceso, sería excelente una versión en español

Date of experience: November 21, 2025
California
1 review
0 helpful votes
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They lost my first shipment so I had to reorder again, before we ordering again I asked to speak to a manager they promised that the manager would call me back and they never did

It was a terrible experience but I finally got it after paying for my physical copy twice

Date of experience: November 21, 2025
California
1 review
0 helpful votes
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My experience so far has been smooth and straightforward. The website is easy to navigate, and the registration process was clear and efficient. I chose PSI today because I trust their reputation for reliable exam administration and accessible test prep options.

Date of experience: November 20, 2025
Texas
1 review
0 helpful votes
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Test purchase for group test
November 30, 2025
Updated review

This is a great way to pay for the student testing, I have previously used this manner of purchasing student exams and I am well pleased with the process.

Date of experience: November 20, 2025

Nice and simple way to order on line at PSI Store
November 10, 2025
Previous review

Previous experience was pleasant and the reason I came back to purchase new vouchers for a new year.

Date of experience: October 31, 2025
Alabama
1 review
0 helpful votes
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Called and got mediocre help figuring out what study guide to get and NO competent help with finding what practice tests I should get. So I'm having to assume the NASCLA book i just spent $96.61 on is the correct study guide

Date of experience: November 20, 2025
California
1 review
0 helpful votes
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No
November 30, 2025

No no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no

Date of experience: November 20, 2025
North Carolina
1 review
0 helpful votes
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Great experience
November 29, 2025

The exams make me feel so prepared! I did have some difficulties with saving the results and test to my files, but was able to print it out

Date of experience: November 19, 2025
Michigan
1 review
0 helpful votes
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Had to purchase two practice exams
November 29, 2025

I never received an email to take my practice exam i purchased so now I have to purchase the practice exam again the day before my test.

Date of experience: November 16, 2025
California
1 review
0 helpful votes
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Facil la compra may buena application la company se realize algo diferente

Date of experience: November 19, 2025
Illinois
1 review
0 helpful votes
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Locked out
November 29, 2025

I've been locked out for2 days after my microphone couldn't be located by the PSI support on the day of my exam (Monday), this caused me miss my next exam (Wednesday) while i wait 2-5 DAYS!? To reschedule or do anything.

Date of experience: November 17, 2025
Texas
1 review
0 helpful votes
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Thank it was a very good experiencing easy to use would recommend it to anybody and everybody to try this way out to make sure you're ready for the real care

Date of experience: November 19, 2025
Virginia
1 review
0 helpful votes
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The information provided was to comprehend and mostly self explanatory. This seems like a great resource tool and I look forward to using it.

Date of experience: November 19, 2025
California
1 review
0 helpful votes
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ES MI PRIMERA VEZ USANDO ESTA PAGINA Y ESTOY MUY INTERESADO EN APRENDER TODO LO QUE ES BARBERIA

Date of experience: November 18, 2025
Virginia
1 review
0 helpful votes
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PSI Exam
November 28, 2025

I placed an order for a PSI exam and the entire experience was very discouraging. I felt as though the proctor service was way too stringent. I kept getting alerted when I covered my mouth while thinking about questions. I could not even move my mouth while reading content sliently. The format of the exam is NOT user friendly as the PREV and NEXT buttons are not designed with best fit and function to advance smoothly. THE CALCULATOR tool KEPT showing ERROR for basic calculatiions. I had to figure out work around for the system calculator to work the valuation problems. It caused me to lose time and hurt mh overall performance, now I have to retake the exam and schedule time off AGAIN (I asked the proctor to connect me with service rep for the calculator issue--proctor did pause test, and I waited for two minutes on hold and decided to just proceed). I lost money and time... very frustrating experience.

Date of experience: November 25, 2025
Colorado
1 review
0 helpful votes
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Virtual exams
November 28, 2025

We have had a lot of glitches with the virtual exams. We can't get answers as to why and are charged for a re-take when it was not our fault.

Date of experience: November 10, 2025
California
1 review
0 helpful votes
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***PSI Let Me Down***
November 27, 2025

PSI pre-test 3 packet was very confusing and wasn't user friendly. On a Sunday before my state test on Monday I had to purchase many packets thinking is wrong systematically with no luck. On Monday morning I called PSI out why I can't access I was told it need to be "rest" by PSI. How was I supposed know that? So I failed my test 😔

Date of experience: November 17, 2025
California
1 review
0 helpful votes
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Useless
November 27, 2025
Updated review

I tried to find my old tests and gave the information that I thought would help find it but all you did was return my money with no explanation. Do not give them your money.

Date of experience: November 10, 2025

How do i know you have it?
November 20, 2025
Previous review

How do i know you have it? Why more information just to fill this out

Date of experience: November 10, 2025
Massachusetts
1 review
0 helpful votes
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Would like to have found a discount code to use at checkout. I feel it would make me feel like I was getting more bang for my buck.

Date of experience: November 17, 2025