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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I never received an email to take my practice exam i purchased so now I have to purchase the practice exam again the day before my test.
Facil la compra may buena application la company se realize algo diferente
I've been locked out for2 days after my microphone couldn't be located by the PSI support on the day of my exam (Monday), this caused me miss my next exam (Wednesday) while i wait 2-5 DAYS!? To reschedule or do anything.
Thank it was a very good experiencing easy to use would recommend it to anybody and everybody to try this way out to make sure you're ready for the real care
The information provided was to comprehend and mostly self explanatory. This seems like a great resource tool and I look forward to using it.
ES MI PRIMERA VEZ USANDO ESTA PAGINA Y ESTOY MUY INTERESADO EN APRENDER TODO LO QUE ES BARBERIA
I placed an order for a PSI exam and the entire experience was very discouraging. I felt as though the proctor service was way too stringent. I kept getting alerted when I covered my mouth while thinking about questions. I could not even move my mouth while reading content sliently. The format of the exam is NOT user friendly as the PREV and NEXT buttons are not designed with best fit and function to advance smoothly. THE CALCULATOR tool KEPT showing ERROR for basic calculatiions. I had to figure out work around for the system calculator to work the valuation problems. It caused me to lose time and hurt mh overall performance, now I have to retake the exam and schedule time off AGAIN (I asked the proctor to connect me with service rep for the calculator issue--proctor did pause test, and I waited for two minutes on hold and decided to just proceed). I lost money and time... very frustrating experience.
We have had a lot of glitches with the virtual exams. We can't get answers as to why and are charged for a re-take when it was not our fault.
PSI pre-test 3 packet was very confusing and wasn't user friendly. On a Sunday before my state test on Monday I had to purchase many packets thinking is wrong systematically with no luck. On Monday morning I called PSI out why I can't access I was told it need to be "rest" by PSI. How was I supposed know that? So I failed my test 😔
I tried to find my old tests and gave the information that I thought would help find it but all you did was return my money with no explanation. Do not give them your money.
How do i know you have it? Why more information just to fill this out
Would like to have found a discount code to use at checkout. I feel it would make me feel like I was getting more bang for my buck.
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No renewal notice and no help on the phone line - after some hunting I found a renewal box in my account - I paid for 4 course renewals but the identification of each course did not accompany the renewal - no way to verify.
Hi, I've already paid for a combo prep test, but never received the link to practice. My test is tomorrow so I'm just going to download this one.
Do not like being directed to a payment screen for something that has already been paid for by employer. (yes, it said payment not needed). You could have a different way of submitting voucher codes
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Thank you for reaching out. We did attempt to contact you in response to your issue on Nov. 17,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline.com.
I was not able to process my request to take the exam on line so I had to call the customer service rep who was excellent and helped me.
I feel like there should be an option to include the product with the voucher and have a link to redeem vouchers instead of looking for each individual product and applying the voucher because it was really confusing.
Thank you for your feedback. We did attempt to contact you in response to your issue on Nov. 17,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline.com.
We appreciate your suggestion about making voucher redemption clearer—it's valuable and will be shared with the team.
A little confusing when trying to register for the CNML exam from the AONL website. I think instructions saying, you cannot register yet. You must pay and receive approval to take the test. These instructions could be a little clearer. But as far ad the practice exam portion-that was easy!
I accidentally ordered the residential instead of the commercial but didn't realize until I redeemed the code. I called to see if a refund was possible but since I redeemed the code already I couldn't receive one.
Thank you for sharing the details. We did attempt to contact you in response to your issue on Nov. 16,2025.
For assistance, please contact support@gmetrix.net.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your inquiry! We did attempt to contact you in response to your issue on Nov. 17,2025.
For assistance with your voucher, please send an email to voucherrequests@psionline.com.
In your message, kindly include the following information:
- Order Number:
- First and Last Name:
- Email Address:
- Sponsor:
- Test Name:
We understand your concern about being directed to a payment screen for something already covered by your employer. Your feedback about having a simpler way to submit voucher codes is valuable and will be shared with the team.
Thank you for your patience and understanding.