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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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A bit difficult trying to find the exam I was signed up for in the certification area. I did not know if I had to choose a specific letter test or if I could choose any of them
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Ordered Accidental & Health bundle. You sent Life, Accidental & Health. I tried to switch to just the Accidental & Health because I am not testing for life. You could not do that even though I was not asking for a refund just as switch. All PSI offered was an apology after bait and switching the product. Horrible experience. The only positive observation is that you were polite and offered an apology, which does not satisfy that I had to pay an additional 105 dollars to get the product I actually wanted because I need to pass the test.
Thank you for sharing your experience. We're truly sorry to hear about the frustration you encountered with the study materials order and the inconvenience this caused while preparing for your exam.
For further assistance and to address your concerns in detail, please contact PSI Candidate Support directly at 866-589-3088 or email ptsupport@psionline.com.
Thank you for your feedback, and we truly wish you success on your upcoming exam.
PSI does not have Arizona study materials in a book format. Disappointing because PSI is a new test method in Arizona as of August. I purchased study material from the other company
Fue un poco difícil para ingresar pero busque ayuda y lo pude lograr gracias
There were 2 options for the National with the exact same price and not sure what the difference was between the (2) Tried to call but wait time was just to long to get with a representative
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Psi sucks…………………………………………………………………………………………………………….
Thank you for reaching out. We’re sorry to hear about your experience.
To assist you further, may we kindly ask that you send your full name, email address, and details of your concern via email to cdcareweb@psionline.com. Our support team will review your concern.
Thank you for your cooperation.
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I paid for hiset and never received it. Took so long not receiving my hiset got me dropped from UEI college. I still need it so I can re-enroll in college to become a Medical Assistant or future use requiring a hiset or high school diploma.
Thank you for reaching out and sharing your situation. We understand how important this is for your education and future plans, and we’re sorry to hear about the difficulties you’ve experienced.
For assistance with your HiSET purchase and to check the status of your test or credentials, please contact HiSET Customer Support directly. You may call 1-855-MyHiSET (1-855-694-4738), or email hisetsupport@psionline.com. Please be sure to indicate that you are a California Proficiency test taker so they can assist you appropriately.
We hope this helps you get the support you need to move forward.
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Easy and highly recommended by our teacher that took us through the 60 hours
This will be my second time completing this exercise; there were no issues accessing the course/exam.
Signing up was very easy and straightforward. No complications at all.
In preparation for a Master Electrician exam I purchased a study pack that was advertised to have practice exams but only had in program options for purchase ($39 and up for single use). Most of content of study guide is irrelevant to actual exam with questions repeating therefore reducing the number of actual study topics advertised. Laughable question "When walking through a job site with danger of overhead material falling what PPE should you use?". Wouldn't call that a relevant question to load calculations.
Thank you for taking the time to share your feedback regarding the study pack. We understand your concerns and appreciate you bringing them to our attention.
For further review of your purchase and concerns, please contact our support team directly at support@psi.memorang.com. They will be able to assist you further.
Thank you for your time.
When I paid to schedule my state exam, I paid for a practice test. Since then, I've tried to take the practice test and could not get access. Like anyone else, I paid AGAIN for a practice test and am now having to review a minimum of 50 word essay to state that I'm $50 into a $25 exam preparation.
Thank you for reaching out and explaining your situation. We understand how frustrating this experience must be.
For assistance with accessing your practice test and reviewing your payments, please contact our support team directly at support@psi.memorang.com. They will be able to review your account and help you.
Thank you for your patience and understanding.
The website experience was good; quick and easy to find what I needed.
The survey experience is not great though. Requiring me to say more than I wanted to hit my 50 character quota seems a little needy.
I have placed a purchase several times for a practice test and was only given one chance to take the practice test. We should be allowed to at least the test twice especially if we have to pay for it every time
Thank you for sharing your feedback regarding the practice test access. We understand your concern and appreciate you taking the time to let us know.
For further assistance, please contact our support team directly at support@psi.memorang.com. They will be able to assist you with your concern.
Thank you for your understanding.
This is such a smooth process!
I choose PSI due to this is the testing center for Texas Department of Licensing and Regulations. PSI Testing Solutions, on line exam vouchers purchasing makes it easy! Book your test today! 1
This is a great way to pay for the student testing, I have previously used this manner of purchasing student exams and I am well pleased with the process.
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Thank you for making this so easy. Its been so long, I didnt even know where to start. Also, i live on the other side of the country so I appreciate the ease of order.
Easy check out and easy finding my material. Went with psi study material because I assume it would have the most reliant material as this is where the test is taken!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
May we please have your full name, exam confirmation number, and a brief description of your concern sent via email to cdcareweb@psionline.com?
This will allow us to assist you.
Thank you.