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PSI ExamsReviews 9,025

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo good!

Date of experience: November 5, 2025
California
1 review
0 helpful votes
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Date of experience: November 5, 2025
Connecticut
1 review
0 helpful votes
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It was a little bit difficult to figure out how to login and find my test but once I selected the original link, not the one that was in my account confirmation email but the link sent with the initial instructions it was very sjmple.

Date of experience: November 4, 2025
Ohio
1 review
0 helpful votes
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I paid for practice tests
November 14, 2025

I have a receipt, and I paid for three practice exams when booking my actual test - I could never find a way to access the practice tests, so I was stuck purchasing them again.

Date of experience: November 4, 2025
New York
1 review
0 helpful votes
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Ok
November 14, 2025
Updated review

Ok to use not great for me jioq4 uteq[49bq4e8 b984 bnna94 nqa0949qa4nu4o nbua4ua'4onb nua'o4nua4oe tna'4 tna4' tp'an4 ta'4e ta4'ou t'na4ta'uotat unat pa'oe tnaer 'nuoae'an

Date of experience: October 14, 2025

A little confusing to find what I needed
September 29, 2025
Previous review

A little confusing to find what I needed - wish I had better instructions.

Date of experience: September 19, 2025
New York
1 review
0 helpful votes
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9
November 14, 2025

Its a pain that I have to keep buying practice tests when I can't just retake them. A lot of other companies let you retake practice tests and have other study guides

Date of experience: November 4, 2025
Washington
1 review
0 helpful votes
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I just found material to study and hopefully it is actually applicable to the test. I have found the test questions in the state portion don't seem to assimilate well to my study material so I'm trying a different route.

Date of experience: November 3, 2025
North Carolina
1 review
0 helpful votes
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I wish I had received a coupon or promotion for my first order. Deals help out a lot for up and coming tradesmen and all others trying their best to set up their future and advance their careers.

Date of experience: November 3, 2025
Robin V.
Oregon
2 reviews
1 helpful vote
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Customer service is exceptional
November 13, 2025

From scheduling my test to ordering learning materials to taking the proctor test, everyone has been extremely helpful and professional. I couldn't have asked for a better experience.

Date of experience: November 1, 2025
Michigan
1 review
0 helpful votes
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Really not needed
November 12, 2025

Was fine, and intuitive. This is such a waste of time I am disappointed that I have to continue to write something for 50 characters

Date of experience: November 2, 2025
Illinois
1 review
0 helpful votes
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Quiero saber si hay en español?
November 11, 2025

Quiero saber si hay en español? Y ya tome un examen ahora estudiare con este en inglés para Illinois

Date of experience: November 1, 2025
Colorado
1 review
0 helpful votes
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The questions that are given do not help with the journeyman's test they are not asked or answered in a smiler format and I feel it's a huge waste of time and money

Date of experience: November 1, 2025
Florida
1 review
0 helpful votes
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Date of experience: October 30, 2025
California
1 review
0 helpful votes
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Unpleasant
November 9, 2025

Not sure if it's the people who work in this location or just the people who work for this company. There were two very kind ladies who were getting people in and getting lockers. However, there was a woman sitting at a desk (on 11/29 at 11am) who was very rude and unkind. She made me wait 30 mins missing my exam start time bc she was unfamiliar if my middle name needed to be on the exam. It doesn't. I have patients and I ending up canceling them last minute which makes me look highly unprofessional. Then another lady can and started her shift at the desk. Also very rude and unkind. When I competed my exam I eagerly asked if I passed. She just pointed at the screen. I had passed. I let out a sigh of relief and said something acknowledging how hard I worked. She said nothing. No congratulations, no pleasantries. While of course she doesn't have to, it would be the kind thing to do. Otherwise perhaps you should be in a job where you interact with anxious test takers all day. For context, I have a PhD in psychology and have worked to become a licensed psychologist since going to college in 2012 and then grad school in 2018. It's insulting that this person couldn't even said something that acknowledges me passing this test and be so arrogant when I ask if I passed. I think these folks would greatly benefit from a preseason on HR or from a psychologist.

Date of experience: October 30, 2025
Samantha P. PSI Exams Rep
5 days ago

Thank you for sharing your experience. We’re sorry to hear about the unpleasant interaction you encountered during your exam appointment. We did attempt to contact you in response to your issue on Nov. 6,2025.

In order for us to look into this further, please provide your full name, exam confirmation number, email address, and a brief summary of your concern, and send it to cdcareweb@psionline.com.

Once we receive your complete details, our team can investigate the situation and assist you accordingly.

Arizona
1 review
0 helpful votes
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The coupon code I received from IHI CPPSOCT25! Was denied so I did not get my $25 discount for this exam- I even had it verified by someone else to ensure I typed it in

Date of experience: October 30, 2025
Samantha P. PSI Exams Rep
5 days ago

Thank you for letting us know. We did attempt to contact you in response to your issue on Nov. 6,2025.

For assistance with coupon code issues, please contact 866-589-3088 or email ptsupport@psionline.com. They’ll be able to look into it.

Massachusetts
1 review
0 helpful votes
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Cosmetology Theory
November 9, 2025

I was a nervous wreck but the experience was good. The ladies at the front desk were helpful and very nice. The security check wasn't bad at all. It was fairly quiet in the testing room aside from the door constantly opening and closing. The system was very easy to navigate.

Date of experience: October 30, 2025
Arizona
1 review
0 helpful votes
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Adverse effects of the psi study course was that the psi exam was no where near what was included in the study course. Failing the exam is a disappointment, however this course didn't seem to set up for success, and it's discouraging to sign up to re take the test because there is no benchmark on what right and wrong.

Date of experience: October 29, 2025
Samantha P. PSI Exams Rep
5 days ago

Thank you for your feedback. We did attempt to contact you in response to your issue on Nov. 3,2025.

For assistance and to share your feedback regarding the study course, please contact our support team directly at support@psi.memorang.com. They’ll be able to review your concern.

Thank you for taking the time to share your experience.

Colorado
1 review
0 helpful votes
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I already paid 50 freaking bucks for the 3 pack of tests but my account disappeared and I don't have an email. Other than the receipt that shows I paid. I just want to practice before my test and you guys suck!

Date of experience: September 25, 2025
Samantha P. PSI Exams Rep
5 days ago

We’re sorry to hear about your experience. We did attempt to contact you in response to your issue on Nov. 3,2025.

For assistance with your account and access to your tests, please contact our support team directly at support@psi.memorang.com. They’ll be able to help you.

Thank you for your patience.

Washington
1 review
0 helpful votes
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I purchased this item last week and did not receive it. Then I had to wait for it to clear my credit cards pending status. Then I had to repurchase the item. What a process just to get study materials.

Date of experience: October 29, 2025
Samantha P. PSI Exams Rep
5 days ago

Thank you for reaching out. We're sorry to hear about the trouble you experienced with your purchase. We did attempt to contact you in response to your issue on Nov. 1,2025.

For further assistance, please contact 866-589-3088 or email ptsupport@psionline.com. They’ll be able to look into your order.

Pennsylvania
1 review
0 helpful votes
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So helpful and patient
November 8, 2025

Jasmine was awesome so was the fellow behind the desk, well overall the whole staff was nice and welcoming. Thank you guys again

Date of experience: October 29, 2025