• PSI Exams

PSI Exams

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Overview

PSI Exams has a rating of 4.0 stars from 6,908 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 75%
Positive
2,400
Neutral
310
Negative
491
106
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How would you rate PSI Exams?
Top Positive Review

“This is a game changer”

Rodrick S.
9/7/24

This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.

Top Critical Review

“Awful experience, Awful service”

Lauren B.
10/14/24

Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.

Reviews (6,908)

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Reviews that mention popular keywords

customer service (388) practice test (360) customer support (48) practice exam (117) study guide (55) study material (46) state exam (31)
Thumbnail of user quennitab
Colorado
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

The PSI website is a little temperamental. I had to download Google chrome and wait an hour before purchasing the practice test.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for your feedback and we did attempt to contact you in response to your issue on May 12,2024.

Please contact 866-589-3088 or email ptsupport@psionline.com for assistance.

Thumbnail of user benjamink635
Illinois
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I studied with books like this and that, but the brand that psi makes me believe.

Reason I chose this business:

Trust the brand!

Thumbnail of user isidores21
New York
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Perfect thank you for helping prepare for my upcoming test.

Thumbnail of user jeanb1529
Hawaii
1 review
0 helpful votes
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Thumbnail of user kristij122
Wisconsin
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

The process of finding and checking out went all smoothly. As well as decently priced

Reason I chose this business:

My boss recommended it

Thumbnail of user lawrencem850
New York
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

It was a Quick and accurate and user friendly experience thanks

Reason I chose this business:

Studying for my hvac technician card

Thumbnail of user kasied4
California
2 reviews
0 helpful votes
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June 25th, 2024
Verified purchase

Price is ridiculous. The board exam is already expensive enough

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for your feedback and we did attempt to contact you in response to your issue on June 17,2024. We understand your concerns about the pricing and appreciate your input. For any concerns or assistance, please contact ptsupport@psionline.com.

Thumbnail of user victorg677
California
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Pretty good website. Easy explanation of courses and very good online information

Reason I chose this business:

Good procedure

Thumbnail of user cynthiam120
Maryland
3 reviews
0 helpful votes
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June 24th, 2024
Verified purchase

They provided an immediate reply to my email requesting a new link to set up my account.

Reason I chose this business:

They have what I need.

Thumbnail of user alis572
Maine
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I am barber for more than ten years I love my career and enjoy it part of my life

Thumbnail of user edmundr60
North Carolina
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Ok Site but I am required to use your center to take a test. So, I need your study books.

Reason I chose this business:

Need to take a test from you.

Thumbnail of user davidn2953
Ohio
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

The PSI Exam I am taking is VA Commercial Technical Contractor. The practice test you offer are called Virginia Class A or B, Virginia General Class A or B, and Virginia Advanced Class A. I dont know which practice test i should purchase. I spoke with multiple people. I never got a clear answer and their english was very hard for me to follow.

Reason I chose this business:

There is no other choice.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We understand your frustration and we did attempt to contact you in response to your issue on May 6,2024.

Please contact 866-589-3088 or email ptsupport@psionline.com for assistance. They should be able to provide you with the guidance you need and clarify any uncertainties you have regarding the available practice tests.

Thumbnail of user christinab1682
Michigan
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Easy to read, multiple questions ate better. Better to take it at home

Reason I chose this business:

I want to be better in life

Thumbnail of user lindab6284
Oregon
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Thank you for providing this information. I am looking forward to it helping me pass my exam.

Reason I chose this business:

It was offered at the end of my practice superior schools exam

Thumbnail of user jayc1249
Connecticut
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Great resource and study guide used it when I got my licence thanks

Thumbnail of user danas1057
Massachusetts
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

The sight keeps telling me "Oops something went wrong," when trying to purchase prep test.

Reason I chose this business:

Only choice

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We apologize for the trouble you're experiencing and we did attempt to contact you in response to your issue on June 14,2024. For assistance with purchasing your prep test, please contact support@psi.memorang.com.

Thumbnail of user patrickf182
Tennessee
2 reviews
0 helpful votes
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June 24th, 2024
Verified purchase

Simple and quick! Very efficient! You require to much in this section. :)

Reason I chose this business:

I am scheduled to take the CPHRM on June 21st in Nashville and I want to know how ready I am.

Thumbnail of user thanial4
Virginia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Is good I like that you have more opportunities to study more and get ready for the test

Thumbnail of user michaels12902
Wisconsin
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Very poor customer service. I purchased the test twice because I never received a confirmation email and my credit card was charged. Called customer service and send copy of credit card receipt and they still could not help. Because this is my only choice I am screwed. Emailed support 2 times with no response. 4 days and nothing. Worst service ever.

Reason I chose this business:

Only option for Wisconsin

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We apologize for the inconvenience you've experienced with our service. Your feedback is important to us.

Please contact 866-589-3088 or email ptsupport@psionline.com with your full name, details of your purchases, and any relevant confirmation numbers. Our support team will investigate the issue further.

We appreciate your patience and understanding.

Thumbnail of user divanil
Massachusetts
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

It was easy to look for the product website easy to manage...

Reason I chose this business:

I want a barber getting myself ready for the test for my license

Thumbnail of user claudiac785
Oklahoma
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Outstanding! It was so easy to study. I highly recommend the practice tests PSI offers

Reason I chose this business:

It was a quicker way to study and grasp all the information.

Thumbnail of user denisep1324
California
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

User friendly- thank you help me practice and be test ready!

Reason I chose this business:

State board

Thumbnail of user adriana421
North Carolina
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I paid an hour ago and I am still waiting for my test. This is our final for the semester, and I am stuck here waiting for their issues to be resolved.

Reason I chose this business:

I did not, my instructor chose this.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We're sorry to hear about the delay you're experiencing and we did attempt to contact you in response to your issue on May 10,2024.

Please try reaching out to NBRC self-assessment exam (SAE) support at (913) 895-4828 for immediate assistance with accessing your test. They should be able to provide you with an update on your situation.

Thumbnail of user adelem124
Nevada
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase
• Updated review

So far so good I hope I pass I am bummed that the shipping costs are more expensive than the other tests were

Reason I chose this business:

Cheaper than anyone else

No one answering phone for specific questions
February 26th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Contractor board said you give the test

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lisas5939
Oklahoma
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

I paid $90 for PSI practice tests and a study pack. They were missing the two toughest categories. When I tried to call customer service to ask about it, the call went to a call center in India. The guy could not even understand what I meant by saying, "The categories of microbiology and anatomy and physiology are missing." I repeated it over and over while listening to all the other call center people talking. He finally put me through to "someone higher". Which was a call center in Africa. It was even noisier with call center people in the background and she could not understand what I was asking either. After 45 minutes of this, I finally just hung up.

I paid $90 for PSI practice tests and a study pack. They were missing the two toughest categories. When I tried to call customer service to ask about it, the call went to a call center in India. The guy could not even understand what I meant by saying, “The categories of microbiology and anatomy and physiology are missing.” I repeated it over and over while listening to all the other call center people talking. He finally put me through to “someone higher”. Which was a call center in Africa. It was even noisier, with call center people talking loudly in the background and she could not understand what I was asking either. After 45 minutes of this, I finally just hung up.

Reason I chose this business:

I thought it would give me a good example of what would be on my test.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out to us. We apologize for the inconvenience you experienced we did attempt to contact you in response to your issue on April 8,2024.

Please contact support@psi.memorang.com for assistance with your missing practice test categories. They will be able to address your concerns and provide the necessary support.

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.

We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.

Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.

Company Representative

Thumbnail of user clairem331
Samantha P.
Typically responds within 3 days

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