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PSI Exams

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Overview

PSI Exams has a rating of 4.0 stars from 6,905 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 75%
Positive
2,408
Neutral
310
Negative
491
106
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How would you rate PSI Exams?
Top Positive Review

“This is a game changer”

Rodrick S.
9/7/24

This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.

Top Critical Review

“Awful experience, Awful service”

Lauren B.
10/14/24

Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.

Reviews (6,905)

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Reviews that mention popular keywords

customer service (388) practice test (360) customer support (48) practice exam (117) study guide (55) study material (46) state exam (31)
Thumbnail of user zachs381
Oklahoma
2 reviews
0 helpful votes
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August 5th, 2024
Verified purchase

Speedy delivery. The book was ordered and shipped quickly so there wasn't a lot of down time waiting.

Reason I chose this business:

Friend told me about it

Thumbnail of user byronn42
Massachusetts
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

I took a test prep and it is very similar to the exam. Hopefully with this i will pass my exam

Thumbnail of user ethana269
Mississippi
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Sometimes I cannot login from the web. Only my emails that have a link.

Reason I chose this business:

Good choice

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out and informing us about the login difficulties you’re experiencing.

To get this issue resolved, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. They will be able to assist you with your login issues and ensure that you can access your account smoothly.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Thumbnail of user jonathand1099
Pennsylvania
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Okay

Thanks for placing order thanks thanks thanks thanks thanks

Reason I chose this business:

State required

Thumbnail of user melodiec35
Missouri
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Procedures are quick and easy when I need to make a purchase.

Reason I chose this business:

This was the recommended prep material for my upcoming test.

Thumbnail of user norab223
New York
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Cost of test is excessive, times are tough enough as is, maybe consider making the format of test/questions more accessible for free/reduced pricing

Reason I chose this business:

No other choice?

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We understand your concerns regarding the cost of the test and the current tough times. We did attempt to contact you in response to your issue on July 14,2024. Your feedback is valuable. Please contact ptsupport@psionline.com for assistance.

Thumbnail of user williams7540
California
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Very easy to access the practice test and website. Very financial friendly on the exam prices

Thumbnail of user meganm1533
Massachusetts
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

I wish it was more clear that the $24.95 purchase was only good for one test.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user animeshp3
California
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Awesome and great. Thank you. That very important preparation to pass the exam as well. These covers all part of tasks.

Reason I chose this business:

I have exam

Thumbnail of user cyndit89
Georgia
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

The test are nothing like what the class is or the psi study guide and test are

Reason I chose this business:

Hoping the study guide and practice test would prepare me but it doesnt

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for sharing your feedback regarding the test materials. We're sorry to hear that the test did not align with the class or the PSI study guide and we did attempt to contact you in response to your issue on Aug. 20,2024.

To address this concern, please contact our team at 866-589-3088 or via email at ptsupport@psionline.com. They will be able to assist you further.

We appreciate your feedback and understanding.

Thumbnail of user raymondk453
Mississippi
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Not very good for my state, not very informative, doesn't offer any practice test for business and law, very expensive!

Reason I chose this business:

Didn’t have a choice

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We apologize for any inconvenience and understand your concerns regarding the availability and cost of practice tests for business and law in your state. We did attempt to contact you in response to your issue on July 20,2024.

Our support team will be able to assist you further. Please contact 866-589-3088 or email ptsupport@psionline.com for assistance.

Thumbnail of user philippel81
Texas
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I did not like the way the results are handled. I could not understand how I had the score I had each time. The Score I got per subject matter did not make sense, and I could not add up to the total your system said I had.
Why not detail how you arrive at the score? It would be nice if you could respond to me
Philippe LARUE

Reason I chose this business:

I assume I would understand the reason of my failing when it happens

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We apologize for the confusion. Please contact us via email at CDcareweb@psionline.com. Be sure to include your full name, exam confirmation number, and specific details of your concern.

Thumbnail of user rickyg233
Michigan
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Helpful with test prep great tutor until test time thank you

Reason I chose this business:

To get further help

Thumbnail of user senthilveln1
Saint Lucia
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

GOOD and easy navigation and online payment was enabled. Keep it up the good work

Reason I chose this business:

For certification

Thumbnail of user scottb3839
Pennsylvania
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Easy format to follow and was readily available. Book was available

Reason I chose this business:

Preparing for test

Thumbnail of user nicholasb1146
Washington
1 review
0 helpful votes
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June 16th, 2024
Verified purchase
• Updated review

Haven't passed yet but I'm building confidence taking the study and practice exams from psi.Its very helpful when you answer wrong and they give you the correct answer and explanation plus references in the code book

Reason I chose this business:

I've done the Bobo test prep and I don't have time on the weekends to sit in on the classes and was a hassle to get the recordings.This is better for me because I can study and do practice exams when I have the time. Don't get me wrong bobos class is good but didn't work for my schedule.

Helpful, thanks psi
February 20th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Cause I need practice.

Thumbnail of user claytono34
Florida
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Site was very easy to navigate. Keep it simple stupid! And you did.

Thumbnail of user billg1190
Washington
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

PSI is the industry standard for quality education and I'm very grateful. Thank you.

Thumbnail of user davida5579
Pennsylvania
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Has been great the whole way through the process. Thank you very much

Reason I chose this business:

Recommended

Thumbnail of user mirandac218
South Carolina
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Easy and quick to use. Check out was fast and not complicated.

Thumbnail of user lorend81
South Carolina
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

This website is very frustrating, I have paid 3 times now and was only able to actually take the test 1 time. Hopefully this time it will allow me to finish taking the test before it changes the test automatically to something I'm not doing...
I have emailed about it and have not got it figured out.

Reason I chose this business:

I have a test today.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We're sorry to hear about the difficulties you've experienced and we did attempt to contact you in response to your issue on June 6,2024.

Please contact us via email at support@psi.memorang.com for assistance. We will help you.

Thumbnail of user tawanam30
Washington
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Nice! And easy. At least so far! Upward and onward. Right? Well, after typing this really easy you are great it is so not so easy because i have to type in how many characters to move forward in my order?

Thumbnail of user indhrar
New York
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

It was a pleasant experience, even though I did not pass. The protor was not on time and there a glitch and I got disconnected. I was nervous

Thumbnail of user billien10
New Jersey
3 reviews
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

Difficult website and from my experience, going to the psi testing facility is horrific.

Reason I chose this business:

Because it was recommended to me

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for bringing this to our attention. We're sorry to hear about the difficulties you’ve encountered with the website and your experience at the PSI testing facility. We did attempt to contact you in response to your issue on Aug. 16,2024.

For immediate assistance, please contact our support team provide your full name, exam confirmation number and details of your concern via email CDcareweb@psionline.com. They will be able to assist you with your concerns.

We also want to acknowledge your feedback about the website and the testing facility. We understand how frustrating this must have been, and we'll be sure to share your experience with the relevant teams to help improve the process for future candidates.

If you have any further issues or need additional support, please don’t hesitate to reach out to me directly. We're here to help.

Thank you for your understanding.

Thumbnail of user jorib5
Illinois
1 review
2 helpful votes
  • Send Message
June 21st, 2024
Verified purchase
• Updated review

Since 2023 you cannot buy bulk practice exams for the NBSTSA. As well, registering my students for the ACTUAL exam is tedious, painful and the steps are redundant. Is was far easier before the update. Why fix what is not broken?

Reason I chose this business:

Because it's my only choice

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

For assistance with your concerns, please contact 866-589-3088 or email ptsupport@psionline.com.

This has been a complete hassle, not clear explanation...
August 10th, 2023
Verified purchase
• Previous review

This has been a complete hassle, not clear explanation on how the practice tests must be purchased individually. Also trying to figure out the "code" for using your vouchers took quite a bit of digging. When I called for help I was passed around to three different departments and then cut off. When I called back I waited on hold for over 10 minutes. Really horrible and difficult experience overall!

Reason I chose this business:

Because it's my only choice. If there was another way I would absolutely not use PSI

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.

We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.

Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.

Company Representative

Thumbnail of user clairem331
Samantha P.
Typically responds within 3 days

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