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PSI Exams

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Overview

PSI Exams has a rating of 4.0 stars from 6,887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 75%
Positive
2,412
Neutral
312
Negative
492
106
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How would you rate PSI Exams?
Top Positive Review

“This is a game changer”

Rodrick S.
9/7/24

This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.

Top Critical Review

“Awful experience, Awful service”

Lauren B.
10/14/24

Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.

Reviews (6,887)

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Reviews that mention popular keywords

customer service (388) practice test (360) customer support (48) practice exam (117) study guide (55) study material (46) state exam (31)
Thumbnail of user sheilas1483
Illinois
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I wish your books were digital for speedier delivery. PDFs are universally acceptable and I have not go the time to wait for UPS to bring me the materials in this case.

Reason I chose this business:

I am compelled to test by a customer who needs us to install their products in another state

Thumbnail of user kathyj687
New York
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

When I signed up to take exam, I purchased the Real Estate Affiliate Broker PT Tn practice exam. I have not received instructions how to access. Please advise.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for bringing this to our attention. We're sorry to hear that you haven’t received instructions on how to access your Real Estate Affiliate Broker PT TN practice exam. We did attempt to contact you in response to your issue on Sept. 2,2024.

For assistance, please contact our support team at support@psi.memorang.com. They will be able to help you access your practice exam and ensure everything is set up correctly.

We appreciate your patience.

Thumbnail of user travisg350
California
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

I had to repurchase your practice test because i got booted out of the first one i purchased saying i finished it when i had only completed half of the questions.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out and bringing this issue to our attention. We're sorry to hear that you encountered a problem with your practice test and we did attempt to contact you in response to your issue on Aug. 19,2024.

Please contact support@psi.memorang.com and provide the details of your concern.

Thank you for your patience and understanding.

Thumbnail of user tedl255
District of Columbia
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

I was unable to determine exactly what material / reference books I need to study for the North Carolina Residential Contractors License Exam. How about a defined list of tabbed study materials

Thumbnail of user danmuik
Texas
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

6 attempts to purchase with an Am Exp Card! All denied Why Why Why then use Mastercard and approved. Why indicate accept Am Exp and then frustrate customer over last 10 days

Reason I chose this business:

Why, because you Administer the Test which she has failed 2 times. So now invest $100 bucks and see if she can pass the test.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for bringing this to our attention, and we apologize for the inconvenience you’ve experienced. We did attempt to contact you in response to your issue on Aug. 23,2024.

For immediate assistance, please contact our support team at 866-589-3088 or email us at ptsupport@psionline.com. They can help resolve any issues related to your payment attempts.

Thank you for your patience and understanding. Please don't hesitate to reach out to our support team for further assistance.

Thumbnail of user certifieda5
Indiana
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Not sure if the complexity is on PSI's end, or HPCC's end, or somewhere in between. Regardless the process for locating and purchasing the ACHPN SJE was not intuitive and took much longer than it should have (in my opinion). Also the exam link came from an odd email address so it went to my junk mail; would have been nice to have a heads up about that pertinent information.

Reason I chose this business:

Don’t think I had a choice in the matter

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for sharing your experience with us. We're sorry to hear that you encountered difficulties during the process and we did attempt to contact you in response to your issue on Aug. 16,2024.

For immediate assistance, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to help resolve any issues you’re facing.

We appreciate your feedback regarding the complexity of the process on mobile and the confusion caused by the exam link email. We understand how frustrating this must have been. Your comments are valuable, and we'll make sure they are passed along to the appropriate teams at PSI and HPCC to help improve our processes.

If you have any further concerns or continue to experience issues, please don’t hesitate to reach out to us directly. We're here to help ensure that your experience is as smooth as possible.

Thank you for your understanding and patience.

Thumbnail of user stevenj1774
Texas
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

I can't access test anymore and I just purchased a couple days ago. Telling me to buy again don't waste time with psi better option out there

Thumbnail of user gloriap768
Minnesota
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Customer service was good.but the speak very fast that its hard to understand.i feel like they are not well experienced enough to answer questions

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out and sharing your experience with us. We sincerely apologize for any difficulties you encountered during your interaction with our customer service team. Your feedback is important, and we will take it into consideration as we continue to improve our services and we did attempt to contact you in response to your issue on Sept. 20,2024.

For further assistance, please contact our support team at support@psi.memorang.com, and they will be happy to help you with your issue.

If you have any other concerns or need additional support, please don't hesitate to let us know. We are here to assist you in every way we can.

Thumbnail of user hunterv33
West Virginia
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

This was a wonderful opportunity but found the exact test with answers online for free through quizlet so spent that $40 for nothing essentially.

Reason I chose this business:

Exam prep for test

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience did not meet your expectations and we did attempt to contact you in response to your issue on Sept. 19,2024.

For any further assistance, please contact our support team at support@psi.memorang.com. They will be able to review your case and provide the necessary help.

We appreciate your honesty, and your input will help us improve our services moving forward.

Thumbnail of user jamesb10235
Texas
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Thanks was fast and easy to order and we will see if I get the book in a timely manner but so far 5 stars

Thumbnail of user adama1150
California
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

This test might be harder for me since i work with mostly adults in my hospital but once a year we might get one delivery.

Reason I chose this business:

I really want to pass test as my city is making it a requirement to get a full time postion in the new hospital. Mercy southwest.

Thumbnail of user mikeh3312
Virginia
1 review
0 helpful votes
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October 6th, 2024
Verified purchase
• Updated review

No Virginia prep study or test. Very disappointed. So I purchased this one but VA not listed on states. Hope this helps me.

Reason I chose this business:

No other choice that I could find

Everything was simple to find
August 2nd, 2024
Verified purchase
• Previous review

Everything was simple to find. Sign up and purchase was reasonably priced

Thumbnail of user christinem4466
Oklahoma
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

Not easy to navigate website. Wish I would have received a reminder email that my previous practice test was going to expire.

Reason I chose this business:

AONL has this link for their website

Thumbnail of user carlam862
Rhode Island
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Easy to access, wish it was build into the palliative hospice site so info would not have to be repeated.

Thumbnail of user dianaw1028
Maryland
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

Great information and courses and I will be able to pass my exams with all of the material
They provided

Reason I chose this business:

I have so many good things about the course and their pass rate.

Thumbnail of user justinu171
Ohio
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

It's not a really obvious site to navigate. I'm used to looking for items when it comes to CE, but if I were new this would be confusing.

Thumbnail of user petiqueo
Ohio
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

This took me a number of times to figure out how to buy the SJE, reset my password and get to psi site to purchase the SJE. It was very time consuming and it seems unnecessary.

Thumbnail of user msm216
California
2 reviews
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

It's very self-explanatory, indeed. It's a safe and secure site with testing reviews that assist in preparing one to pass their state exams the first time.

Reason I chose this business:

I've done other exams through this testing center.

Thumbnail of user phialoungy
Illinois
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

So far, it's been very user friendly with your website; however, I wish it does't cost too much for just getting practice before the test. It would be nice if PSI would just charge about $15 that would make more sense!

Reason I chose this business:

Ease of use!

Thumbnail of user mariem1606
California
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

It went well. No issues accessing my practice exam. I received detailed reports to help me focus on areas to study.

Reason I chose this business:

They offered my certification practice exam.

Thumbnail of user harmelc
Georgia
1 review
0 helpful votes
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September 14th, 2024
Verified purchase
• Updated review

These test are too expensive especially when someone is purchasing them over again after previously used them in the past.

Reason I chose this business:

I do not have a choice.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out.

We understand your concerns regarding the cost of the tests, especially when repurchasing them. Your feedback is important to us, and we will share it with the relevant team for review. We did attempt to contact you in response to your issue on Sept. 5,2024.

For assistance with your inquiry, please contact us via email at LXROrders@goamp.com, and our team will be happy to assist you.

Pretty good
October 24th, 2023
Verified purchase
• Previous review
Reason I chose this business:

I don't have a choice

Thumbnail of user theresam1574
New Jersey
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

The website is easy to navigate and simple to use! I like that when using the system you can save your work by bookmarking where you were and can return

Thumbnail of user ericab718
Florida
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

Unable to access test prep pack I bought earlier due to browser shut down after many minutes of no activity.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out. We're sorry to hear that you’re having trouble accessing your test prep pack due to a browser shutdown and we did attempt to contact you in response to your issue on Sept. 2,2024.

Please contact our support team at support@psi.memorang.com for further assistance. They will be able to help you regain access to your materials and ensure everything is working properly.

We appreciate your understanding as we work to resolve this issue.

Thumbnail of user rodt97
Virginia
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase
• Updated review

Was not able to order quantity of 9, because the shipping for ground was incorrect - came up $48/book.

Shipping is very expensive!
June 7th, 2024
Verified purchase
• Previous review

Shipping is very expensive! Not interested in typing more!

Thumbnail of user douglash1149
Arizona
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

The Book Store was fine, Scheduling with psi was ok, my experience with the Parker, AZ test exam location for terrible! The Owner as he called himself was so rude, had a power/control problem. Would never go back there, nor would I refer that location to anyone!

Reason I chose this business:

I was told PSI was the only ones who gave the exam. I signed up with Arizona Contractors License Center for test prep. The questions I studied were all scramble up, almost like revere psychology. I understand that questions would be in a different order, but to word them the way they do, was very confusing. Everyone passes the buch, basicall blaming the AZSCL Board for the test layout.

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We understand the inconvenience you've faced and we did attempt to contact you in response to your issue on July 8,2024. For assistance, please contact via email at CDcareweb@psionline.com and provide your full name, exam confirmation number, and details of your concern.

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.

We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.

Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.

Company Representative

Thumbnail of user clairem331
Samantha P.
Typically responds within 3 days

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