Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
After all my verification I stayed waiting to release my test for 15 min and they disconnected, I don't think they have a good system to do online
I had a great experience taking my practice exam with PSI. It felt like I had an idea of the material that would be on my actual exam.
I ordered a textbook, which came quickly (thank you), and then emailed a question regarding indexing the text with tabs for use during an open-book exam. The answer I got was a very thorough, canned diatribe that amounted to a non-answer. I wrote back and asked that a human be put on the email thread and haven't heard anything since. PSI makes it a point to say "call us," "write to us" if we can be of any assistance. I'm throwing the BS flag. It's only lip service.
For assistance, please call 866-589-3088 or email ptsupport@psionline.com. We did attempt to contact you in response to your issue on April 3,2025.
If you need more specific information about the text to help with your decision, feel free to let us know what details you're looking for!
I wanted more specific information about the text to help me decide whether to buy it.
It was quick and accurate to locate my practice exams. Checkout was simple and received an e-mail immediately with confirmation details. Thank you!
This was the worst check out experience of my entire life. Made it so difficult to purchase and access my state and national exams. Horrible experience
We're sorry to hear about your experience. We did attempt to contact you in response to your issue on April 6,2025.
For further assistance and to help resolve the issue, please contact PSI Support directly at 866-589-3088 or email them at ptsupport@psionline.com.
They’ll be able to assist you with accessing your state and national exams. Thank you for your patience.
Good so far, no luck taking test today attempted 3 time administrator kicked me out due to computer camera not lining up with his.
Easy and helps me retain information. I like how you can redo the test as many times as you want and not have to redo the mastered questions you already know.
Thanks for having this available to practice before my written exam scheduled for 6/18/25 at 1 pm cst
I've been waiting for test results for 4 days now. I sent an email and have called 3 times to try to get my test results with no luck.
We're sorry for the delay and the inconvenience you’ve experienced. We did attempt to contact you in response to your issue on April 5,2025.
To help us assist you more efficiently, please email CDcareweb@psionline.com with your full name, exam confirmation number, and a summary of your concern.
The team will follow up as soon as possible. Thank you for your patience!
She greeted everyone with a warm smile, making sure they felt welcomed and comfortable. She listened attentively, responding with kindness and patience, ensuring every need was met with care. Her attention to detail was evident in the way she anticipated requests before they were even made. Whether offering a helping hand or simply being present with a reassuring presence, she went above and beyond to make the experience pleasant. Her genuine effort and dedication left a lasting impression, making everyone feel valued and appreciated.
Voucher code did not work, reached out to customer service who said they would get back to me and never heard anything back. Had to go back to the sponsor to get a new code and luckily it worked.
Thank you for reaching out and letting us know. We're sorry to hear about the trouble you experienced with the voucher code.
For further assistance or to report the issue, please contact PSI Support directly at 866-589-3088 or email ptsupport@psionline. Com.
Glad to hear your new code worked, and wishing you all the best with your exam!
The differentiation between the same test for member vs non-member is confusing, would be easier to have a choice within the order instead.
Why would you give me a text box to change my rating or not participate. Further misleading me? Now my rating is 0.
Take away misleading questions. And make more practice tests and also FREE resources
Thank you for your feedback—we sincerely apologize for any confusion or frustration you’ve experienced. We did attempt to contact you in response to your issue on March 14,2025.
For assistance to address your concerns, please contact our support team at 866-589-3088 or via email at ptsupport@psionline. Com.
We value your input and will share your suggestions about removing misleading questions, offering more practice tests, and providing free resources with the appropriate team to improve our services.
We appreciate your patience and are here to help with any further questions or concerns.
I was having trouble understanding the context of some questions, purchasing the premium helped me grasp a better understanding of all of the questions by explaining the reason behind the answers.
Order for group was hard to find. I had to log into PSI a couple different times and ways before I find the group ordering.
Thank you for reaching out and sharing your experience. We’re sorry for the inconvenience you faced while locating the group order section. We did attempt to contact you in response to your issue on April 11,2025.
For further assistance, please contact PSI Support directly at 866-589-3088 or email ptsupport@psionline.com. They’ll be able to help guide you through the process and ensure everything is set up correctly.
Purchaed wrong prep test for Life insurance as it was offered as prep for when I scheduled my Exam, I requested refund was told no refunds so I had to make an additional purchase to get the correct one.
Thank you for reaching out. We're sorry to hear about the mix-up with your prep test purchase. We did attempt to contact you in response to your issue on April 12,2025.
For assistance with this matter, please contact support@gmetrix.net directly, as they handle all inquiries related to their products.
We understand how frustrating this must be and hope they’re able to resolve it for you quickly.
Nothing but good so far. Everything is so easy to use. I have been using it for all of my study prep for all the exams I have taken in RT.
It has been great. I always get exactly what I need without issue.
Great i want to pass and become an RRT I want to pass my exams and become a Registered Respiratory Therapist (RRT). I want to pass my exams and become a Registered Respiratory Therapist (RRT).
Website is very user friendly. And my school recommeded the testing prep for their students as a wonderful aid.
I have reached out numerous times/calls and emails and no one seems to get back to me about an urgent issue i have with purchasing with psi
Thank you for reaching out and we did attempt to contact you in response to your issue on April 10,2025.
For issues related to the NBRC Self-Assessment Exam (SAE), we recommend contacting their support team directly. Please call (913) 895-4828 for assistance.
We understand your frustration, especially with an urgent issue, and we're sorry to hear you haven’t received a response yet. It may help to follow up during business hours or try reaching out via both phone and email again.
Let me know if there’s anything else we can do to support you!
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention, and we’re sorry to hear about your experience. We did attempt to contact you in response to your issue on April 11,2025.
To help us investigate and assist you further, please email cdcareweb@psionline.com with your full name, exam confirmation number, and a detailed description of your concern. Our team will review the situation and get back to you as soon as possible.
We appreciate your patience and understanding.