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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to find material and exactly what i needed and the criteria is right
From a quick overview I believe I have what I was looking for. Website was easy to navigate.
Make me more easy to get ready for the exam. I can feel this will be help me passed test, yeah, if more language that perfer, I would like choose the chinese.
I spoke with your customer service team- with 2 representatives and neither could advise me of the correct practice test that you offer to prepare for the CMS test that we scheduled with PSI. How do you not have that information accessible to anyone who answers the phone? Here is the test, and the practice test to prepare is here. It was very frustrating to sit on hold and give all sorts of information to prove our identity only to have them be zero help.
Easy to navigate and understand site. Great customer service
Easy website to navigate and the check out process was seamless
Would have been nice to do the practice exam more than once after grading it
Thank you for reaching out. We did attempt to contact you in response to your issue on Sept. 12,2025.
For assistance with the PSI ADBCES Exam, please contact 866-589-3088 or email ptsupport@psionline.com.
They’ll be able to help you directly.
I like that it is easy to use and simple to fill out the form for the test exam
Great service easy to find easy to ready and readily accessible
I was able to find a prep guide for the TN state exam and it appeared to be reasonably priced.
It's ok for what I am use to ordering online products. Let's get on with it
I was trying to review the incorrect questions but I was only to see one of them.
It was quick and easy to navigate and pay for a practice exam!
Great service, love how everything is easy. No hassle at all!
Its good but not as as easy to find what I needed, which was only a copy of my passed chspe exam.
Thank you for reaching out and sharing your feedback. We did attempt to contact you in response to your issue on Sept. 7,2025.
For assistance in obtaining a copy of your passed CHSPE exam, please contact our Test Taker Services team using the details below:
📞 1-855-MyHiSET (1-855-694-4738)
📧 hisetsupport@psionline.com
Hours of Availability:
Monday – Friday: 6:30 am – 5:00 pm CT
Saturday and Sunday: 8:00 am – 4:30 pm CT
Our team will be happy to help you.
It is hard to follow the instructions provided when the window does not open automatically.
Thank you for reaching out and letting us know about the difficulty you’re experiencing. We did attempt to contact you in response to your issue on Sept. 7,2025.
To help us look into this further, may we kindly ask you to provide the following details:
- The website or study guide you are trying to access that does not open:
- Your full name:
- Your email address:
- A description of your concern:
Please send this information to cdcareweb@psionline.com so our support team can assist you.
We appreciate your patience.
So far everything seems to be fine and I was able to find what I need
It was easy to use and hopefully will give me the experience to pass the test
Good site would recommend to anyone looking to be an electrician...
Good experience no major issues. Slightly challenging navigating for ASHE testing.
Fairly straightforward. Could be better wayfinding in lieu of the many platforms I had to visiti
I ordered a copy of my CHSPE and there were two options self or institution. There was no explanation to differentiate. As it was being sent to my job, i selected institution. After spending 20 minutes on hold they told me it was my fault and I would not be issued a refund. I feel I am owed a refund as I had to re order
Thank you for reaching out and sharing your concern.
For assistance regarding your CHSPE order, please contact our Test Taker Services team:
📞 1-855-MyHiSET (1-855-694-4738)
📧 hisetsupport@psionline.com
Hours of Availability:
Monday – Friday: 6:30 am – 5:00 pm CT
Saturday and Sunday: 8:00 am – 4:30 pm CT
They’ll be able to review your case and provide further support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your experience. We did attempt to contact you in response to your issue on Sept. 13,2025.
For assistance, please contact PSI directly at 866-589-3088 or email ptsupport@psionline.com.