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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The only correlation the PSI practice and study software have is the testing format and that was poor. The actual test had schematic questions, questions on plumbing, electric, and concrete. The PSI practice software and tests were a waste of money.
The practice test package was not comparable to the actual test. The study materials did not address all of the subjects.
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Easy and fast app to work to be able to get test studies. I hear a lot of good things about the practice test very easy and fast to work.
I can't believe how nice the people were in this centre. As a foreign national, when I go to centres I can almost expect being shouted at and being treated less than a human. Don't ask me why, I don't know why they're like that either. I can't believe I've never chosen this site before. I would've saved myself from all the stress and PTSD. It's already stressful enough having to go through different (expensive) hoops, what more being treated inhumanely. The staff at the centre were simply THE BEST. They never made me feel or anyone else feel uncomfortable. They were so welcoming, explaining everything that was going to happen and was just overall really really lovely people. Thank you for making a stressful situation, less stressful and amazing. I hope you all have a lovely day and amazing Christmas!
The only thing that sucks is the price, it's a practice exam and I feel like it should cost little less because were just trying to practice to pass the test and now we stressed about the cost of the practice exam too
I think the person next to me had an issue and went outside the room for assistance. When she outside there was very loud disruptive talking outside the door. This was apparent even though I was wearing ear plugs.
Thank you for bringing this to our attention. We did attempt to contact you in response to your issue on Dec. 22,2025
May we please have your full name, exam confirmation number, and a detailed description of your concern sent via email to cdcareweb@psionline.com? This will allow us to review the issue further.
Thank you.
Yall also give and explanationion saying yalls answers are incorrect and that my choice was the correct answer but its not the answer yall picked suggesting yalls test has problems
Thank you for reaching out. We did attempt to contact you in response to your issue on Dec. 22,2025
If this concern is regarding your practice test, please contact our support team directly at support@psi.memorang.com for assistance.
If your concern is related to the actual exam, please email your full name, exam confirmation number, and a detailed description of the issue to cdcareweb@psionline.com so we can review it further.
Thank you.
Made me purchase the doc twice instead of helping to resolve tech issue. Under 24 hours since the purchase. No escalation/management support available as there were all in "meetings".
We're sorry to hear about the trouble you experienced.
For immediate assistance, please contact PSI Support at 866-589-3088 or email ptsupport@psionline.com. They can help investigate the technical issue and review your purchase.
Thank you for your patience.
A bit difficult trying to find the exam I was signed up for in the certification area. I did not know if I had to choose a specific letter test or if I could choose any of them
May we please have your full name, exam confirmation number, and a brief description of your concern sent via email to cdcareweb@psionline.com?
This will allow us to assist you.
Thank you.
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Ordered Accidental & Health bundle. You sent Life, Accidental & Health. I tried to switch to just the Accidental & Health because I am not testing for life. You could not do that even though I was not asking for a refund just as switch. All PSI offered was an apology after bait and switching the product. Horrible experience. The only positive observation is that you were polite and offered an apology, which does not satisfy that I had to pay an additional 105 dollars to get the product I actually wanted because I need to pass the test.
Thank you for sharing your experience. We're truly sorry to hear about the frustration you encountered with the study materials order and the inconvenience this caused while preparing for your exam.
For further assistance and to address your concerns in detail, please contact PSI Candidate Support directly at 866-589-3088 or email ptsupport@psionline.com.
Thank you for your feedback, and we truly wish you success on your upcoming exam.
PSI does not have Arizona study materials in a book format. Disappointing because PSI is a new test method in Arizona as of August. I purchased study material from the other company
Fue un poco difícil para ingresar pero busque ayuda y lo pude lograr gracias
There were 2 options for the National with the exact same price and not sure what the difference was between the (2) Tried to call but wait time was just to long to get with a representative
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Psi sucks…………………………………………………………………………………………………………….
Thank you for reaching out. We’re sorry to hear about your experience.
To assist you further, may we kindly ask that you send your full name, email address, and details of your concern via email to cdcareweb@psionline.com. Our support team will review your concern.
Thank you for your cooperation.
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I paid for hiset and never received it. Took so long not receiving my hiset got me dropped from UEI college. I still need it so I can re-enroll in college to become a Medical Assistant or future use requiring a hiset or high school diploma.
Thank you for reaching out and sharing your situation. We understand how important this is for your education and future plans, and we’re sorry to hear about the difficulties you’ve experienced.
For assistance with your HiSET purchase and to check the status of your test or credentials, please contact HiSET Customer Support directly. You may call 1-855-MyHiSET (1-855-694-4738), or email hisetsupport@psionline.com. Please be sure to indicate that you are a California Proficiency test taker so they can assist you appropriately.
We hope this helps you get the support you need to move forward.
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Easy and highly recommended by our teacher that took us through the 60 hours
This will be my second time completing this exercise; there were no issues accessing the course/exam.
Signing up was very easy and straightforward. No complications at all.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback regarding the practice test. We understand your concerns.
For further assistance and clarification, please contact PSI directly at 866-589-3088 or email ptsupport@psionline.com. Their support team can address your questions.
We appreciate your patience.