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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
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Great site! I like the option to take the practice test multiple times!
I wish you had practice test for California, I wish you had practice test for California, I wish you had practice test for California, I wish you had practice test for
Very easy to order. A lot of students at my school use this to prepare for state board
Was able to take a practice exam before I went and took the actual TMC the next day. When I did the SAE I got a 98 and on the actual test I got a 98 as well. I highly recommend future students or those that are still trying to pass their TMC to invest in this before they actually go and sit for boards. It tells you where you stand at the test if you need more practice or you're ready.
Fast i dont wat to add ant more letters to this message...
Great experience, easy to navigate. Website was easy to use and was able to get valuable information.
A little hard to navigate to the page I needed on the web site.
The process to order was easy and it took little time to complete.
I could not find where I can schedule my exam to take in September 2025
Very good. No issues. Can't complain when it's that good...
I purchased multiple practice exams from PSI and felt the practice exams I purchased really gave me the confidence and idea on how the actual exam would be presented to me. Continue practice with PSI exams made me feel comfortable when taking the actual exam(s).
I keep having an error message pop up when I order a product online.
Thank you for reaching out. We did attempt to contact you in response to your issue on Aug. 9,2025.
For help with the error message you’re seeing when ordering online, please contact our support team directly at support@psi.memorang.com.
They’ll be able to investigate and assist you in completing your order.
Horrible! They sold me the wrong practice test and would not refund me or even give me the correct practice test as a replacement. There was no clear description and they would not help me to select the correct test. So i will just have to buy another and pray its the right one.
We're sorry to hear about your experience and the frustration this has caused. We did attempt to contact you in response to your issue on Aug. 9,2025.
For assistance with your purchase and to review the situation, please contact GMetrix support at support@gmetrix.net. Their team can look into your order details and help determine the best resolution.
We appreciate you sharing your feedback about the clarity of test descriptions, and we'll be sure it’s passed along to the appropriate team for review.
I have had no complaints as of this time. The information has been helpful.
The questions on the test is not the same as the courses not only that but you have it set up where there are life insurance questions in the health exam it makes things difficult
Thank you for your feedback. We understand how confusing and frustrating it can be. We did attempt to contact you in response to your issue on Aug. 8,2025.
For assistance and to review the specific concerns about the question content, please contact our support team directly at support@psi.memorang.com. They will be able to look into the issue and provide clarification or guidance.
Awesome experience just wished there was some kind of discount.
Great prep kit! Help me pass with confidence! Great prep kit! Help me pass with confidence!
Extremely difficult to find the book I needed on your site. Your site makes it easy for Real Estate salesperson to use but not anyone else. I had to call people to assist me multiple times.
Thank you for sharing your experience. We're sorry to hear that finding the book you needed was so challenging. We did attempt to contact you in response to your issue on Aug. 8,2025.
For help locating the correct materials and resolving any related issues, please contact PSI support at 866-589-3088 or email ptsupport@psionline.com. Their team can guide you directly to the right resources.
We appreciate your feedback about the site’s usability for those outside of real estate, and we'll make sure it’s shared with the appropriate team for review.
Sixth time trying to buy the test hopefully this is the last time I have to do this
Different prices in different areas. Not helpful!
Please make all prices the same
Thank you for your feedback. We understand your concern regarding the pricing differences, and we're sorry for any confusion or frustration this may have caused. We did attempt to contact you in response to your issue on Aug 6,2025.
For further clarification or assistance regarding pricing in your area, please contact our support team directly at support@psi.memorang.com. They’ll be able to provide you with the most accurate information based on your location.
Your feedback is appreciated and will be shared with the appropriate team for review.
It has been easy a quick. I did not feel I had to jump through a bunch of hoops just to order a practice test.
Answer: May take over 1 1/2 hours on hold with zero contact
Answer: Complete and total scam! Run for your life do not use this company under any circumstances you will not get your certificate or license or whatever you're coming here for! They've taken my money twice and I still have nothing to show for it they've lost my test, a digital test that was watched by video for 2 hours by someone. Please tell me how that happens, now I'm at risk of losing my job because I can't get my license. This place literally is about to ruin my life. Go anywhere but here.
Answer: Impossible. They don't care, let alone bother responding. Crooks
We did attempt to contact you in response to your issue on Aug 14,2025.
Please provide your full name, email address, and let us know which exam you would like to schedule for September 2025. Kindly send this information via email to cdcareweb@psionline.com so the team can assist you.
Thank you for your cooperation.