• PSI Exams

PSI Exams

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Overview

PSI Exams has a rating of 4.0 stars from 6,904 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 75%
Positive
2,408
Neutral
310
Negative
491
106
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How would you rate PSI Exams?
Top Positive Review

“This is a game changer”

Rodrick S.
9/7/24

This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.

Top Critical Review

“Awful experience, Awful service”

Lauren B.
10/14/24

Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.

Reviews (6,904)

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Reviews that mention popular keywords

customer service (388) practice test (360) customer support (48) practice exam (117) study guide (55) study material (46) state exam (31)
Thumbnail of user johnathans123
Maryland
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Huge waste of time, cost me 35 minutes before I could even get started on the test.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out and sharing your experience. We apologize for the inconvenience and the delay you encountered with the proctors. We did attempt to contact you in response to your issue on Aug. 3,2024.

To address your concerns, please provide your full name, exam confirmation number, and details of your experience via email to CDcareweb@psionline.com. This will help us investigate the issue and take appropriate action.

We appreciate your patience and understanding.

Thumbnail of user samilf1
Rhode Island
2 reviews
0 helpful votes
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August 11th, 2024
Verified purchase

Overall it has been easy and accessible to use. Very well put together.

Reason I chose this business:

To study and understand the knowledge better

Thumbnail of user samanthah1142
Canada
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Very good, nice exam question review and easy to access the test

Thumbnail of user chrism4732
California
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Fun for me and will help pass state board cosmo thank you for all the help

Thumbnail of user terrencem202
Virginia
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Some resources have a quantity of 5 minimum. What's that about?

Reason I chose this business:

DPOR mandate.

Thumbnail of user mariaa3149
New York
1 review
0 helpful votes
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August 11th, 2024
Verified purchase
• Updated review

Did not prepare me for the exam. It needs to be more comprehensive.

Reason I chose this business:

Because they are the third party agent for the test

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out and sharing your feedback. We apologize for any frustration you’ve experienced and we did attempt to contact you in response to your issue on Aug. 2,2024.

For further assistance, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com.

We value your input and are committed to helping you with any concerns you may have.

The staff can be challenging
August 3rd, 2024
Verified purchase
• Previous review

The staff can be challenging. Some are more helpful than others.

Reason I chose this business:

To practice

Thumbnail of user robertk4419
Virginia
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Checkout was painful but since i have to enter 50 characters i'll keep typing

Reason I chose this business:

Its who DPOR recommended

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out, and we apologize for the difficulties you’ve experienced.

To assist you further, please provide your full name, exam confirmation number, and details of your concern to CDcareweb@psionline.com. This will help us address your specific situation more effectively.

We're sorry to hear about the issues you encountered during the check-in process and that it caused you to miss your exam. We understand how frustrating this must have been, and we’re committed to improving our processes to prevent this from happening again.

If you choose to take your test at a center, we hope it will be a smoother experience for you. Your feedback is valuable, and we will work to address the concerns you’ve raised.

Thank you for your understanding, and please let us know if there’s anything else we can do to assist you.

Thumbnail of user waynek666
North Carolina
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Great site i love it,can't wait to pass this test. Very easy to find

Thumbnail of user nicholash929
Kentucky
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Clean and easy to use thank you very much very appreciated ll

Thumbnail of user amandab3355
South Carolina
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

So far my experience has been good. I haven't gotten too far yet

Reason I chose this business:

To help with test prep

Thumbnail of user dylane192
Maryland
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Easy checkout from what seems to be a legitimate vendor...

Reason I chose this business:

Seems legit

Thumbnail of user marlag79
California
1 review
1 helpful vote
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August 9th, 2024
Verified purchase

Excellent Service, easy to follow website, I'm very happy!

Reason I chose this business:

Cant wait to PASS!

Thumbnail of user vietl19
California
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Everything is good. Thanks, I can learn more with those questions.

Reason I chose this business:

I was introduced by my friend.

Thumbnail of user williamb6754
California
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Not easy to navigate site and not sure I'm getting the right study test to meet my needs.

Thumbnail of user daniellej133
Connecticut
2 reviews
0 helpful votes
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July 15th, 2024
Verified purchase

It was very easy, and the program is very helpful. I like the AI assistant a new feature with the course

Reason I chose this business:

Because they are the leaders in test preparedness

Thumbnail of user deniseh1558
New York
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Had to dig around a bit to get the specific test information that I was looking for.

Reason I chose this business:

It was the information given by the state commission.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

Thank you for reaching out. We did attempt to contact you in response to your issue on July 21,2024.

We apologize for any difficulty you experienced in finding the specific test information. If you have any further questions or need additional help, don't hesitate to reach out.

For any assistance you need, please contact 866-589-3088 or email ptsupport@psionline.com.

Thumbnail of user sherwoodb7
Virginia
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase
Reason I chose this business:

I'm a repeat customer.

Thumbnail of user johnettam13
Tennessee
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

I love the efficiency and accuracy of my purchase. Thank you.

Reason I chose this business:

I have used other practice tests and found them efficient.

Thumbnail of user jennyr454
Illinois
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

Everything is easy to follow and understand. I didn't have any issues.

Reason I chose this business:

It was recommended to me.

Thumbnail of user zacharyz205
Tennessee
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Good. Best price for books. Wish the shipping could be a little more reasonable.

Reason I chose this business:

I need to take a special exam and PSI is only one of a few companies that offers the resources to study from.

Thumbnail of user emelys8
Virginia
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Easy transaction and useful material, helps with testing anxiety

Thumbnail of user robb982
California
1 review
0 helpful votes
  • Send Message
June 6th, 2024
Verified purchase

2nd time purchasing. First time, i received a receipt only. When i went to take practice test, the weekend before my exam, it said i need an access code that wasn't emailed to me. Called and customer service was closed. Had to purchase again. Please call or email me to verify only one of my exams was taken.

* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We apologize for the inconvenience you experienced we did attempt to contact you in response to your issue on May 28,2024. Please contact support@psi.memorang.com for assistance.

Thumbnail of user dennish1428
New Jersey
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

It took me 3 hours to sign in to take my exam. I uploaded my license and picture 4 times and the system kept crashing and kicked me out as I was about to start my exam. I had to call into Tech support three times. My exam started 3 hours after my intended exam time. The proctor was unreasonable making me remove everything from my office desk including decorative items. None of this was outlined when I signed up for this.

Thumbnail of user clairem331
Samantha P. – PSI Exams Rep

We apologize for the difficulties you experienced. Your feedback is valuable, and we want to ensure that such problems are addressed. We did attempt to contact you in response to your issue on May 28,2024.

Please contact us via email at CDcareweb@psionline.com and provide your full name, exam confirmation number, and details of your concern.

Thumbnail of user marilyns1178
Texas
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

Easy to use website! Clear and concise instructions. User friendly!

Reason I chose this business:

There is a location near me!

Thumbnail of user laciem24
Colorado
1 review
0 helpful votes
  • Send Message
July 31st, 2024
Verified purchase

Its quick and easy and it makes learning a breeze. I love the psi testing program!

Reason I chose this business:

Its effective

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.

We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.

Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.

Company Representative

Thumbnail of user clairem331
Samantha P.
Typically responds within 3 days

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