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PSI Exams has a rating of 4.0 stars from 6,892 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention great experience, easy process, and study guide. PSI Exams ranks 10th among Education sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
This is a game changer. Thank you! I've had an amazing experience with PSI as our testing provider. Their commitment to quality and continuous improvement over the past few years has been truly impressive. The seamless process and professional support make them an invaluable partner.
Don't bother wasting any money, buying their exam reviews because there was not a single question that transferred. There aren't many time options available per day. Live examiner was not professional, not smoothly operated, caused an uneasy test environment. I would give my overall experience a 1/10.
The Book Store was fine, Scheduling with psi was ok, my experience with the Parker, AZ test exam location for terrible! The Owner as he called himself was so rude, had a power/control problem. Would never go back there, nor would I refer that location to anyone!
I was told PSI was the only ones who gave the exam. I signed up with Arizona Contractors License Center for test prep. The questions I studied were all scramble up, almost like revere psychology. I understand that questions would be in a different order, but to word them the way they do, was very confusing. Everyone passes the buch, basicall blaming the AZSCL Board for the test layout.
It is a great place to work at and take tests, also this is the only kind of testing center in my area
Professional place
I was charged twice for the same product. I've reached out twice to request this this be corrected and my emails have gone completely unanswered.
See note above.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced and we did attempt to contact you in response to your issue on Sept. 19,2024.
Please contact our support team directly at support@psi.memorang.com for assistance.
We appreciate your patience.
Helpful proctors at a convenient location.
Quiet and comfortable with good, clean equipment.
No problems passing at first attempt.
Melissa was very helpful and she knew just what to do.
Location and ease of use.
Have 2 bad experiences with PSI and therefore I will not recommend. First was taking my exam virtually and almost to the end of the exam their system had a glitch and cut me off. Had to do all of the security process all over while the test clock was ticking not a fun experience. Second I purchased a review e book with them and again system issue pdf never downloaded try reaching out to customer care and was told there were some system issue that some will get back to me in 24 hours with a resolution but here we are 2 weeks later and no one has gotten back to me. A total lost of money and time.
2 week later and still no resolution.
Because seeing that I was supposed to sit for my exam with PSI I was under the impression that the material would be good for review.
We apologize for the inconvenience you experienced with both your virtual exam and e-book purchase. Your feedback is important, and we aim to resolve this matter as soon as possible. Please provide your full name, exam confirmation number, and details of your concern via email at CDcareweb@psionline.com for assistance.
Excellent! The PSI is really helpful for my CST test prep, especially the CST self assessment examination form A and B help me to go through all practice questions and ready for real text.
I want to pass my exam and have my dream job to help people.
The experience has been good so far with psi. Thank you for helping me along the way so I can successfully complete this course.
For an exam
Seems very well designed. I can't really do a quick review if I'm required 50 characters. So now I have over 50. Good day.
Because you write the test I am taking.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and we did attempt to contact you in response to your issue on Oct. 11,2024.
For assistance with the issue you're encountering, please contact support@gmetrix.net, and they will be happy to help you further.
We appreciate your understanding and patience. Have a great day!
This has been such a great experience. The only thing I wish you guys would add is the timeframe to take a test again.
I paid for this exam once before and have never had access. Paying for a second time. Made two calls to rude awful repesenatives.
I should not have.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you have experienced, including your previous interactions with our representatives. We want to ensure that your concerns are resolved promptly and we did attempt to contact you in response to your issue on Sept. 29,2024.
To assist you further, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to provide the necessary assistance regarding your payment and exam access.
We greatly appreciate your patience and understanding as we work to resolve this matter for you.
There are a lot of grammatical errors in your lesson content... missed words, duplicate word phrases, etc. A good proofreader is needed.
It was easy to purchase. I don't know how they are, as I have not reviewed them yet. I'm excited to get started and get my Alaska contractor license.
Only one for Alaska
I realized I purchased the wrong item and they would not allow a return because I clicked on the link and activated. Her answer was we now can not use that code for anyone else. Really! Your selling access not an actual book. So I am out $60 but when I did order the correct product it was excellent.
I realized I purchased the wrong item and they would not allow a return because I clicked on the link and activated. Her answer was we now can not use that code for anyone else. Really!!!!! Your selling access not an actual book. So I am out $60 but when I did order the correct product it was excellent.
Recommendation
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and for sharing your experience. We apologize for the inconvenience you faced with the return policy. We did attempt to contact you in response to your issue on July 1,2024.
For further assistance with your issue, please contact support@psi.memorang.com. They will be able to address your concerns regarding the activation and return process.
We appreciate your understanding and are glad to hear that you found the correct product to be excellent.
Everything was good on your guys ends. It's just whenever I try to get my diploma my birthday is wrong. It says I was born in 2005 when I was born in 2006 some information had got wrong either your way or their way if you can do anything about this and push it farther so I can go to Boot Camp that would be very helpful. Thank you.
They were great I’m trying to go to Boot Camp and I need diploma. My shipment date got moved and I still have to wait for my diploma to be sent through the mail. My birthday is wrong.
I was supposed to get a ride, but the ride had canceled on me last minute so for studying I had to purchase online test
Thank you for your message and we did attempt to contact you in response to your issue on July 1,2024. For assistance with correcting your information and obtaining your diploma, please contact us via email at CDcareweb@psionline.com and provide your full name, and details of your concern.
I was in the process of taking my online exam. The proctor JUST released my test. Simultaneously, I told my son I could not open the door, or I would be disqualified (I was on the third floor, locked in). I began reading the rules and before I even proceeded, by selecting that I agreed to the rules of the test (or whatever the button said because the proctor immediately froze my screen, and I barely had a chance to read a thing). The proctor disqualified me and disconnected immediately. I did not accept the terms of the test yet. I did not move from my seat, and the microphone could hear what I was saying. Total BS and money grab. I tried making a complaint, and requesting that I get to a voucher to take the test, and was told it was a different department and they had to open a ticket. I can kiss my exam fee goodbye. Its unfortunate that I do not have any other testing options in NYS, because I WOULD NOT GO WITH PSI AGAIN. I am sure this proctor was ready to be out for the day, given I was the last test slot on a Friday.
Tip for consumers:
I would recommended not taking the test online. After this happened to me, I looked up reviews and found similar stories. Seems like complete money grab. I will be disputing this with my credit card company, as did not even agree to the terms of the test before being disqualified.
Products used:
None, I was disqualified before I could even agree to the terms of the test.
We're sorry to hear about your experience during the exam. We understand how frustrating this situation must be for you and we did attempt to contact you in response to your issue on Nov. 2,2024.
To address your concerns, please provide your full name, exam confirmation number, and details of your situation by emailing CDcareweb@psionline.com. They will be able to assist you further with your complaint and any potential next steps.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
Really good so far, this has been helpful. Just wanted to make sure I was covering everything, look forward to the practice test.
It's very good because I bought those books and from there I will learn a lot about how to get a construction license.
Because I need get the license with PSI
I called twice to be put on a hold which was disconnected. A third call got me to a person, but that call was also disconnected abruptly. I figured things out on my own eventually.
I called multiple times. Twice I was placed on hold to have the call disconnect. Once I reached a live person, who also disconnected with me abruptly. I ended up figuring things out on my own, but it was a disappointing experience.
* PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for sharing your experience with us. We apologize for the disappointing service you received on mobile and we did attempt to contact you in response to your issue on Aug. 2,2024.
To address your concerns and provide further assistance, please contact PSI support directly at 866-589-3088 or via email at ptsupport@psionline.com. We understand your frustration with the repeated call disconnections and assure you that your feedback will be communicated to improve our service.
We appreciate your patience and understanding.
Quick and pretty easy I am hoping to pass first try with new laws in a new state for my transfer of my license.
In order to prepare for the state board exam for Laws and Rules for license transfer.
Awesome study guide and practice test! Thorough practice that reassure you are prepared in every category.
The Psi system and customer support is very hard to navigate, test center hours are hard to find out schedules for, etc.
Thank you for reaching out and sharing your feedback. We apologize for any difficulty you've experienced navigating the PSI system and with the test center scheduling. We understand that these issues can be frustrating, and we want to make sure we address your concerns as quickly as possible.
To assist you further, please email your full name, exam confirmation number, and a detailed description of your concern to CDcareweb@psionline.com. Our support team will review the information and work to resolve the issues you're facing.
We appreciate your patience and are here to help. If you need further assistance, feel free to reach out again.
Found exactly what I needed and checkout was very easy. This is the only resource available for the Certified IRB Professional.
Scheduled to take the CIP Exam at a Psi testing facility.
Difficult to navigate, and launch webinar. I have missed my test twice due to the launch saying I was able to log in and then the test not populating. Ridiculous
Thank you for bringing this to our attention. We apologize for any inconvenience you've encountered.
To better assist you, please email your full name, exam confirmation number, and a detailed description of your concern to CDcareweb@psionline.com.
We are committed to resolving this issue and appreciate your cooperation.
The practice test helped me relax and not be so nervous. The questions were worded in a way that they were easy to follow. My stress for the regular exam was greatly decreased.
PSI is the same company that we took our board exam through. I decided it would be best to stay with the same group to keep things at minimum.
Gain trust and grow your business with customer reviews.
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
We understand the inconvenience you've faced and we did attempt to contact you in response to your issue on July 8,2024. For assistance, please contact via email at CDcareweb@psionline.com and provide your full name, exam confirmation number, and details of your concern.