Public Storage Reviews

I give 5 stars to the Public Storage on 7310 Grove Road, Frederick, Md. This facility is a wonderful place to secure your personal belongings. Ms. Jenn is a wonderful and dedicated property manager she goes over and beyond for her tenants all the time.
If you are looking for a clean and a safe place to store your personal treasures this is the place for you!
Stacey Creighton

I was being charged a $40.00 fee for a $4.14 late that I paid the very next day I 've been a customer since 2019 Today I was Lucky enough to have Tonya help me, she is an absolute asset to Public Storage a great communicator very sweet and polite and best of all she took the time to listen to me which the last person i spoke to didn't and claimed to be the manager. The district manager also helped and was nice enough to waive the $40.00 fee it's nice to know these people care so thank you to Tonya who needs to be promoted to manager and Thanks to the district manager for understanding it is a good place.

The system goes throught clitches on purpose so that they can run you bill high then threaten to take you stuff to public auction while disputing it. Beaware! There are other public units that don't steal customers money.

This storage was the nasty rat infested roach infested. When i told the manager about it she was so unconcerned and told me to just make a claim.and then she lied to the insurance people and told them that i said i had food in my units. Liar they are liars and they are only trying to pay me 250.00 max for all of my belongings they are frauds do not i repeat do not use this storage facility. They lied on me to cover there butts... why would i keep food in a storage unit? Make it make sense... Im a pissed off customer.

I haven't been able to get in my storage unit or speak to customer service to get any results, my unit is at at 5151 pike plaza Indianapolis, Indiana the property manager do not respond

I found a perfect size storage room, online yesterday. Very near the house I'll soon be putting up for sale, in Kingwood, TX. I put a hold on the unit from my computer and it was no time before Gladys called to see if she could help in any way. We made an appointment, which I thought was special, and when I got there she had me all ready to process, and told me about things I needed, I had not even considered. The whole process was smooth and really enjoyable. I felt I make a new best friend, yesterday! Thank you Gladys and Public Storage. The property was clean, secure and very handy.
Margaret D.

I am disabled and moving around is not easy. Public Storage has been increasing its pricing (I presume due to demand), but the increases don't make sense at all. How can you charge more for a small unit then a large unit when the space sq is nowhere equivalent. I get supply and demand and you want to push people out. But it's not like your prices for keeping the storages is increasing. You hire few people in each storage, the electricity bills don't fluctuate crazily, so it boils down to greediness. That ticks me off. Yes, I will move out as soon as I can, but I will make sure I leave every bad review I can from here to Timbuktu, because it is wrong. You can't even talk to customer service folks and corporate never answers. The works never have any answers because they are not decision makers. I used to think highly of PS. Not anymore.

I was renting from the public storage in Douglasville, Georgia. Spoke with property manager Beverly whom is a huge fat liar, she told me my unit rented for $199.00 monthly. When I received my bill it was a whopping $314.00. I immediately moved out of the unit. I paid on February 6, and moved out on March 6 and now they are trying to charge me the full amount of $314.00. I paid for the thirty day usage and will not be giving these thieves any more of my hard earned money. They can kiss my butt if they think they are getting another dime out of me. Customer service is rude and very insensitive. Never again will I frequent this joke of a place.

After going to location at 1650 Oakland Park Blvd to inform them about moving out I was told I have to move out my items, once I did it was the 3rd and was told i would have to pay for the month of February which I was not happy about but agreed i would pay. I later received a call tfrom a Natasha to say that I need to make my payment or my account would go to collections because the unit was vacant. I did not understand because it was not pass the 6th and there was no balance due. My unit price was also increased for the month of March. I felt arrested. Very poor customer service.