Public Storage Reviews

Public Storage has been a terrible experience from start to finish. We were desperate and they were the only option. We got trapped inside the yard after hours, the gate would not open. I called the after hours phone number and it just ran me in a circle. I eventually had to hop the fence and enter my code from the outside. We vacated on the first day of the month because we were dealing with a Military logistics company. Public Storage charged me for the entire month. Also, on move out day we had to wait at the complex for 4 hours with the movers. Apparently, Public Storage didn't trust them there alone even though they are a a reputable company. The foreman of the crew told me that's the first time in his career he's heard that. The front desk staff was pleasant, no complaints with them. If you can avoid this company i recommend you do.

Don't use the insurance offered. You will be charged an escalating price and when you want to cancel PS will not allow it. Move in discounts will quickly disappear and monthly rental price will also escalate. Very unprofessional billing practices local staff cannot control.

I've got a unit in late 2018 in my home town. I auto pay every month. This is on time guarantee money for them, making me a great customer. How do they pay you for that? They increase your rate and now I stead of $146 a month I am now paying $312 for the exact same unit. This is how good paying customers get treated. We will be moving our belongings as soon as we can. I advise to not give a dime to a company that treats good paying customers in such a way.

I moved in and I 5 months got a 90 dollar rent increase called multiple people including the district manager and no one will call me back. I'm very disappointed and feel everyone should be cautious about renting here.

We need a small storage unit and chose this one due to convenience though there are actually several new units within a couple miles of our home. Looks like a good facility, security, access, all should be fine. Too much pressure to wrongfully tell the customer we need their insurance and make it seem we must choose from one of three insurance options. We have a lawful right to decline their insurance - that can actually add as much as 50 percent cost to the small unit - but Nancy insists to the point of it being high pressure and almost caused me to say forget it and go elsewhere.

I found a perfect size storage room, online yesterday. Very near the house I'll soon be putting up for sale, in Kingwood, TX. I put a hold on the unit from my computer and it was no time before Gladys called to see if she could help in any way. We made an appointment, which I thought was special, and when I got there she had me all ready to process, and told me about things I needed, I had not even considered. The whole process was smooth and really enjoyable. I felt I make a new best friend, yesterday! Thank you Gladys and Public Storage. The property was clean, secure and very handy.
Margaret D.

I recently rented a storage space at Public Storage Scotch Plains NJ and the service was great. Tammy helped me to relax while dealing with a stressful move. She was patient, calm and KIND! I've had to go and call the office a number of times and Tammy has always gone beyond her normal responsibilities to ensure that my needs were handled. Today ppl are generally not kind but proves this opinion wrong daily.