Punk Case

Got half my order. Has been 2 weeks now trying to get the other half. They basically stole money from me. Customer service is a joke. DO NOT ORDER FROM THESE PEOPLE.

They shipped the wrong item and then contacting them about exchanging it has been extremely difficult. A month has gone by and I still don't have the proper case. Don't deal with these people.

Want me to pay to send back a phone case to another country in which they sent me a case in the wrong colour to my order. Pay for your own mistakes Punkcase!

I have repeatedly ordered a RED case for my Galaxy Fold 4. They send me a BLACK case. I return it. I email them and they claim the next order is a RED case...it is BLACK. They are a scam company. They are hard to contact and repeated lie to me, the customer. I have gone through this cycle three times now.

I received the wrong color, and They won't make it right. They said i could buy another case for 20% off to fix their mistake. This is fraud. Do they even have a legit address?

Bought a phone case from him took six months and same aspect. I bought a solar charger. I still have not received my charger. It's been almost year now I've contacted them phone and email and no response. Do not purchase from them. Have been turned over to the BBB.

"If" you decide to purchase a Punkcase case, I would do it via Ebay or Amazon. The company has the worst customer service ever. I ordered a case for my phone, realizing it was the wrong one, I sent it back via FedEx (should have just sent it though the USPS). We're going on 8wks now. If you call the company, the phone bank is full, and emailing them, you get no response. There are other great companies on the market now besides Punkcase. I would look into them before thinking about this company.

Bought from a site described as Punkcase.UK. Turns out to be shipped from America! Took far longer to arrive than expected and it's not what I ordered! Should have been blue with a stand. Struggling to get a refund and to get them to accept that I do not plan to pay postage to return their incorrect product!

I shouldve taken note of the terrible reviews this company has received. I received totally the wrong item, and was told to write return to sender on parcel and send back. There was no return address on the box, plus I live in the UK. I've since returned the case (I eventually got a reply and address) they won't refund return postage even though it's there error and dont offer any support to return. Ive been have been waiting for over 3 weeks for alleged refund or actual case to be sent. They don't reply back to emails. Dealing with PayPal now for refund. Don't buy from these guys.

I ordered a case for my son's phone. We waited over a week for him to use his phone, so it's protected. The case finally arrived, it was the wrong case, not for his phone type, even the wrong color. I reached out to the company, they were less than helpful and not swift in taking any action. They refused to pay for shipping it back, or offering to send the right one out to me. I payed shipping to return it, still no refund, and just ordered another one so I can ha e my son start using his phone. We waited to get the other one, and I emailed them telling them to get my order right this time. Once AGAIN- WRONG CASE! I reached out again, and they sent no solution other than to give a return label this time!. I need a case, need 2 refunds, and need to make yet another trip to the post office! Ive ordered several times and never had these issues, I'm extremely disappointed and will never recommend PunkCase again to anyone! Horrible company!

So the cases are the best however do not directly order from them. Can get them cheaper on Amazon. Ordered from the company and got the wrong case, they wouldn't do anything about it. Tried one more time and it has now been a month and still haven't received my order. Company sucks!

Punkcase cases are great cases if they send you the right one. Don't be a fool like me and order 3 times only to be ripped off by this this company 3 times. Take the time to read all the other negative reviews, trust me they are true. Punkcase is an unethical company that seem to thrive on ripping their customers off, some would even call it theft, you pay for 3 cases, they send only one and promise to send the missing 2, only to never send them or refund for the missing cases. They are an unethical company that should not be in business. Take your business elsewhere, Punkcase do not deserve your $$$.

I've bought 4 cases from them. The first 3 were excellent and arrived quickly, but the 4th... it never came. I contacted customer service, gave them the order number and screenshots from the shipping service that said they hadn't recieved the package. A month went by with no response. I contacted them again asking for it to be resent or for a refund. Still crickets. Thank goodness I had paid via PayPal because when I got no response from punkcase, I filed a claim with PayPal and got a refund. PayPal reached out to punkcase, punkcase sent them the bogus tracking number and said it had been delivered even though the shipping service had not recieved it. Basically, punkcase lied and tried to steal from a 4 time customer. I'm never purchasing from them again nor do I recommend them because of their unethical practices... unfortunate the company went this route since the cases were great and lasted a long time, but I can't do business with liers and thieves.

There are 4 colors to the product I bought which are white, red, blue, and grey. I ordered a blue phone holder which is clearly stated on both my invoice and order confirmation but received a gray one... 3 weeks later. The package was a cheap Chinese quality light box with dull writing and is not even sealed. I paid for customs as well. I am truly infuriated with this scam! It's like they deliver whatever they had in stock regardless of our order with zero care about the outcome. Judging from all the other reviews I'm reading I seriously doubt I'll get any form of compensation or refund.

Ordered bright teal lucid phone case and was sent plain black ultra thin. Raised with Punk case providing photos order details etc and took 4 emails to get them a crappy response. I requested right order be sent and postage free return but they simply said if I don't want to keep to return (at my expense) and order again. Do not use. Wish I had read reviews first.

Purchased by my wife for me 2 weeks before Christmas. It showed up almost a month late. The case fits great, but the battery case stopped working after only a few charges. Now all it does is blink 4 lights. I did the troubleshooting of leaving it unplugged overnight and tried again in the morning. Tried different chargers and cables. Still not working.

Customer service is poor. Shipping times sucked. Product is faulty after a little over 2 weeks.

I do not recommend anyone this product at all.

Scammers. NOT based in the UK. Send out wrong phone case and ask you to return for a refund. Takes weeks of messaging to get money back but postage is not refunded - £18 to return! Communication is awful, no personal service just auto generated messages. DO NOT BUY!

The case I ordered took 9 weeks to arrive and was then the wrong colour and the wrong size. I defiance of all distance selling regulations, this company then a) fails to answer any emails, b) does not answer the phone c) insist that although it's entirely their fault, I have to pay return shipping.
The address listed is a small office beside the railway in the Chinese part of Brooklyn, so it seems this company is a front for a chinese organisation, shipping direct and ignoring international trade rules.
DON'T buy from these people.

I ordered a case from this company for my iPhone XS Max and when it arrived it was an obnoxious teal colour instead of black. I have a gold IPhone so this colour clashes terribly with my phone and is of no use to me.

The company refused to send me out a replacement and the best they would do is offer me 20% off my next order.

There customer service is terrible and they pose as an American company but by the broken English used in replies from there aka customer service team correspondence has me highly doubt their authenticity.

The company had had 258 complaints lodged against them with the better business bureau and should be avoided like the plague.