website thubmnail of Punk Case
How would you rate Punk Case?
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South Carolina
1 review
0 helpful votes
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I got Punked!
December 31, 2021

Biggest piece of crap! Do not buy this junk! It took 3 months after I ordered to even receive my order. Very disappointed!

Date of experience: December 31, 2021
New Jersey
2 reviews
1 helpful vote
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I like design, the feel and applications. Only problem is that the cards feel loose if there's not atleast 2 cards in at a time.

Date of experience: November 2, 2021
Australia
1 review
0 helpful votes
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Feels like it would work but dropped my phone off a chair it was sitting on and my screen cracked this was on the 2nd day of having the case

Date of experience: January 6, 2021
New Jersey
1 review
0 helpful votes
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Great case
December 10, 2021

My phone looks even better in the case. All cameras aren't sticking out. Looks good. Case material feels and looks like matte

Date of experience: December 9, 2021
North Carolina
1 review
1 helpful vote
Follow Toby H.
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I ordered a case for a S20 and they sent me a case for a Google pixle 2. I called them and spoke with people after calling for 30 or so minutes she said no problem we'll send you the case out today at the latest tomorrow, and you send the incorrect case back to us when you get the right one. Sounds good so far!
2 days later I haven't received the email saying they had shipped my case, couldn't get in touch with them on the phone left 2 messages, then the next day I emailed them. Guess what they want me to now send them pictures showing I received the wrong case, of course I mean why not. So I sent them pictures with my order # and all of that and ask if they could ship my case out that day, they said of course we can.
Three days later I email them to check up and see if they had sent my case, cause again I received no email from them. Then they ask me to send them pictures again, then the same thing happened again because they said they do not sale a "metallic " Google Pixle 2... i never mentioned the color of the wrong case they sent me, I do not even know where they go that from.
They just emailed me 2 hours ago and said, "sure, we would love to get your correct case out to you, just send the incorrect case in to us and when we get it we will send you the correct one right out". Well it took them 5 business days to get the first one to me.
So I've been waiting on them to send me the correct case for 2 and a half weeks now with absolutely zero progress made now they are telling me it going to be another 2 weeks basically. While I'm walking around and using a phone with no case/no protection because I thought punkcase would be a good decision. All I can say is wow, if this is customer service no thank you punkcase. I'll be shopping somewhere else next time.

Date of experience: April 1, 2020
New Jersey
2 reviews
6 helpful votes
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Cool case
November 22, 2021

I was looking for a sturdy case that would still allow me to charge wirelessly. This is the case for me.

Date of experience: November 22, 2021
Alabama
1 review
0 helpful votes
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ZERO STARS PERIOD!
August 22, 2022

This web site took $95 from me and never delivered my phone case. They wouldn't return my phone calls either. Scam Scam Scam.

Date of experience: August 22, 2022
Missouri
1 review
0 helpful votes
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Item not sent
December 7, 2023

I placed an order for 3 items from punkcase. Only 2 arrived, months have passed, to refund or item sent.

Date of experience: December 7, 2023
Connecticut
3 reviews
1 helpful vote
Follow m.m g.
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Horrible Customer Support/Not Trustworthy
September 11, 2023

Purchased a case from them to protect my phone. Approx a year later the case itself cracks. Not sure how a phone case that is supposed to be that durable cracks, but either way I contacted them and they agreed to send a replacement. Gave them my address and they said they sent one out. I never recieve anything. I contacted them, they give me a tracking number. I monitor the tracking number for 2 weeks, and no activity shows with the tracking number. I contact DHL, they said they never recieved any package from them. I contact them, they lie and claim it was sent but not to worry, they will send another one out using the "same tracking number". That's not possible. If it was already sent out, you can't send another package under the same number. Meaning they lied about sending it out. Anyway, they continued to lie and play games about sending out the case up until the point that I end up dropping my phone and cracking it thanks to not having a case on it. I could of bought a different case, but no I waited thinking they were going to honor their word. Not sure why a company would want to ruin their name, lose one of their customers over sending out a phonecase. At the end of the day, that's just bad business. Lying to your customers about sending out products? Then continuing to lie in the email as if you sent out the product? For a company that has been around for as long as they have, there is no excuse for such horrible customer support. And upon looking at other reviews, I see they have a track record of lying and not replying to emails. Really shady company, that I will no longer do any future business.

Date of experience: September 11, 2023
South Africa
1 review
0 helpful votes
Follow Des P.
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I paid for the product in full including shipping and never recieved the product. Attempts to contact punkcase are nearly impossible

Date of experience: August 11, 2021
New Zealand
1 review
0 helpful votes
Follow Bridgette M.
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DO NOT ORDER FROM PUNKCASE
September 6, 2022

It took over 1 month for order to arrive. When it did it was wrong case. Asked me to send back to USA at my cost. DO NOT TRUST FRAUD.

Date of experience: September 6, 2022
New Zealand
1 review
0 helpful votes
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NO PUNK CASE DELIVERED
October 31, 2022

ORDERED MY CASE 8/08/2020, IT HAS BEEN ALMOST 12 WEEKS NOW, UNABLE TO TRACK THROUGH DHL AND NO HELP FROM PUNK CASE NO REFUND

Date of experience: October 31, 2022
New Zealand
1 review
0 helpful votes
Follow Keren M.
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HI PLEASE CONTACT ME REGARDING A PURCHASE OF $41.27 THAT I MADE ON MARCH 14TH. ITEM NEVER RECEIVED AND NO REPLYS FROM THE MANY EMAILS IVE SENT. THANKS KEREN

Date of experience: April 4, 2023
Missouri
1 review
2 helpful votes
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DO NOT TRUST THIS COMPANY!
DO NOT TRUST THIS COMPANY! IT IS A SCAM! BUYER BEWARE! I ordered a case and received a broken screen protector instead. They said I would have to return it and pay shipping. I refused and said they need to send what I paid for. As a replacement I got more broken screen protectors and A USED CASE I CRAP YOU NOT! Now they think it's a game and are responding to my detailed emails saying "we will send you a new screen protector" "your item is on its way" then they copied and pasted the ORIGINAL SHIPPING/tracking number so when I click on it it takes me to the original delivered status. This is a predatory person posing as a company. He/she is beating around the bush. When I sent photo evidence of the USED PHONE CASE with a sticker on it they say "it's not used you need to peel off the film, the instructions tell you that". It's all nonsense and this has happened to SEVERAL PEOPLE! The person on the other end of *******@punkcase.com is not going to help you and will make it into a game! Now this person has my card info, my full name, and my address! DO NOT EVER PURCHASE FROM THIS FAKE COMPANY IT IS A SCAAAAAAAAM! They will filter the comments on their Facebook page and remove anything negative! That includes comments by upset buyers across all their social media platforms! You will not get a refund and will receive items you didn't order. It's a total joke!

Date of experience: April 11, 2019
GB
1 review
0 helpful votes
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Ordered on 29th January 2 weeks later still waiting can't trace any shipment no. Says UK but from USA

Date of experience: February 9, 2023
Pennsylvania
1 review
1 helpful vote
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Scam
August 10, 2023

Paid for a case $72 Never received it and no response from seller. SCAM DO NOT BUY! The email is fake.

Date of experience: August 10, 2023
Pennsylvania
1 review
0 helpful votes
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Unhappy
May 15, 2023

I ordered a punk xase they took money out no product ordered another one they took money out no product the BBB will hear about this comopany

Date of experience: May 15, 2023
Washington
1 review
0 helpful votes
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I ordered a case for galaxy s22. Ordered a black one. Then i waited 14 days for the slowest shipping ever, and when it got here i see they sent a purple one. What a joke. On their website i don't even see how to start a return. I sent them an email but all the other reviews say they don't answer anyhow so we will see if i end up filing a BBB complaint over $20.

Date of experience: March 4, 2025

Overview

Punk Case has a rating of 1.5 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Punk Case most frequently mention customer service, tracking number and wrong item. Punk Case ranks 203rd among Mobile Accessories sites.

service
247
value
237
shipping
248
returns
195
quality
228