• PurseValley

PurseValley

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Overview

PurseValley has a rating of 3.0 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 2nd among Blog sites.

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How would you rate PurseValley?
Top Positive Review

“Excellent LV Speedy 25”

Gina C.
6/30/15

Was surprised at how quick I got the bag. A little hiccup with western union payment versus credit card, that took about 3 days. But once bag was shipped it arrived within 4 days! So total of 10 days to get the bag. After reading what too look out for fakes the only thing I could spot was 6 stitches instead of 5 on handle leather patch. Otherwise it looks just like the one in the store. I'm very happy. Will order from them again.

Top Critical Review

“Bunch of clowns selling cheap items”

James B.
7/29/15

Disgusting and shocking! This business should shutdown. All their staff need basic customer service training. The level of arrogance with these pathetic so called "friendly staff" is extremely high. They simply don't care and don't honor their warranties and guarantees. Stay away from these rat bags. I comment on their facebook page so they remove it? Wonder why? Because its the truth. So posting on every single website out there about this place. Stay away and don't bother with them because you will have a bad time.

Reviews (450)

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Reviews that mention popular keywords

customer service (101) purse valley (87) credit card (55) louis vuitton (31)
Thumbnail of user moniquea11
Texas
1 review
8 helpful votes
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March 13th, 2017

Thank you! Received my clutch quickly and looks and feels like quality leather. Both orders I've placed with Purse valley have been great!

Thumbnail of user toml129
New York
1 review
0 helpful votes
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March 7th, 2017

I am extremely satisfied with my purchase. It looks amazing and the packaging was terrific. I will definitely make additional purchases

Thumbnail of user cherylr20
New York
1 review
14 helpful votes
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March 10th, 2016

So I just deleted the glowing review I left - bought the Kimono for $280+all was fine for a few days - quality and everything "LOOKED" goodthen today I noticed the gold toe V in the middle was missingthat's right, it fell off and thankfully I did find it as it dropped inside the purse. For $280 though I do NOT expect to have to glue a part back onmay look good but it doesn't hold upobviously cheap crapwill not buy again, save you money.

Thumbnail of user sharneel
GB
1 review
16 helpful votes
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November 11th, 2015

Ordered a watch three weeks ago, to start off with it was a week late! Then when took it out of packaging (bearing in mind the box was bubbled wrapped and the watch inside the box was bubble wrapped aswel) you could see marks on the watch through the plastic coating that's meant to protect the watch. So basically it was damaged before it was sent to me. I emailed purse valley who said I needed to email pictures, which I then sent to them. They can clearly see on the picture the damage through the plastic but still wernt willing to replace it unless I paid to send it back and pay for new one to get sent to me. All they suggested was. They would send me a new braclete which was damaged in the first picture and 10% off next order for the second damaged picture which was at back of watch. I then sent another email two days ago saying I wernt happy that I have to pay for the return as i already had paid for delivery and the watch was sent to me faulty, so why should I pay to send it back then pay for a new one to be sent out to! They haven't even replied back to me! Such bad consumer service... This was meant to be a Xmas present for someone and I'm so upset.

Thumbnail of user johnd846
Ohio
1 review
5 helpful votes
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August 26th, 2017

Is pursevalley out of business? They sold us junk. Two watches and one purse all of which had problems

Thumbnail of user laverlej
Georgia
1 review
0 helpful votes
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April 4th, 2017

I have made three purchases from PurseValley and each time I received my order promptly and beautifully packaged; I will definitely do further business with them.

Thumbnail of user ismarayl
Florida
1 review
0 helpful votes
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July 4th, 2018

They keep my money 1400 usd
After I deposit the money through western union
They cashed the money and never ever replied back no answer from this people in China.

Thumbnail of user kf25
Florida
1 review
76 helpful votes
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June 9th, 2015

Just wondering why so many terrible reviews? I was all set to buy at least three bags, but after reading the reviews decided I better not.

Thumbnail of user michaele117
Australia
1 review
0 helpful votes
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May 30th, 2017

I received my Rolex watch in the post today, and it has surpassed my expectations, I would certainly recommend anyone to deal with your company.

Thumbnail of user janeo27
Illinois
1 review
0 helpful votes
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August 13th, 2017

It has being over a month and I did not receive anything. Can't reach them by phone or email. They are not a legitimate business

Thumbnail of user odejobio
Nigeria
1 review
0 helpful votes
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February 16th, 2021

Thank you so much for the *******@leadsters
I really appreciate it thank you so much
It's so reliable

Tip for consumers:
It's very great

Service
Value
Shipping
Returns
Quality
Thumbnail of user alysonc3
West Virginia
1 review
0 helpful votes
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April 3rd, 2017

I purchased a Louis Vuitton wallet and am very happy with it. It is just perfect! I will definitely order from Purse Valley again.

Thumbnail of user omayrac
Michigan
1 review
1 helpful vote
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February 22nd, 2017

I've ordered several times and in less than 3wks I received my bags! Love them! Can't wait for my birthday to treat myself again!

Thumbnail of user lesliel128
Massachusetts
1 review
3 helpful votes
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February 21st, 2019

Took my money and never heard another word they are not the same company i used to deal with this is pursevallyvip not purse valley cn

Thumbnail of user mariap99
Tennessee
1 review
12 helpful votes
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April 6th, 2016

Order a purse and look like a luggage also they took sooooooo long to get it shipped even know I pay with check over $500.00 so this company is not reliable at all DO NOT BUY ANYTHING

Thumbnail of user cindyc152
Oregon
3 reviews
3 helpful votes
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September 3rd, 2017

I ordered and paid for 2 watches and have never recieved - if you call the number they say it's change / super pissed off

Thumbnail of user ruthiem1
Ruthie m.
New Jersey
2 reviews
0 helpful votes
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April 22nd, 2017

This vendor was amazingly attentive and committed to ensuring I was a satisfied customer. You will not be dissapointed in your purchase.

Thumbnail of user christineh17
Germany
1 review
9 helpful votes
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November 13th, 2012

I retourned a very bad Imitate Hermes-Bag to pursevalley. Now they tell me they can't pay back my money.
Never again...

Thumbnail of user sarahs215
Canada
1 review
19 helpful votes
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January 2nd, 2016

I bought a purse of this website. During purchase or while awaiting the bag, they are extremely helpful. When I received the bag, it wasn't as pictured so I told them I'd be returning it and told them they would pay to return it as it wasn't my fault the bag wasn't as pictured. After countless back and forth emails, they finally agreed IN WRITING to pay my return shipping. Once I sent them all the information and kept calling them numerous times to see why I hadn't received my refund (after the 48 hours) they told me they would not be refunding me my shipping, and would be giving me a credit after I specifically told them that would not suffice when they suggested it prior to returning the bag. They put me through so much grief and inconvenience because they are scammers and liars. DO NOT ORDER! And if you decide to not listen to me, make sure you order through a credit card company that deals with scammers... if you send through Money union (because there's a discount), you're never seeing that bag or your money. IT IS BEYOND ME why anyone would be so stupid to wire them money. That is the equivalent of putting cash in an envelope via mail. If you're going to do something as silly as order from this site, at least use a credit card that can back you up.
BUYER BEWARE!

Thumbnail of user lawh1
New Jersey
1 review
0 helpful votes
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June 7th, 2017

I bought a LV speedy 25 from Pursevalley.cn and I am in love with it. The quality is amazing, just like the real deal. I recommend this site 120%!

Thumbnail of user kellya102
District of Columbia
1 review
1 helpful vote
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August 8th, 2017

I did get all 3 purses in the mail today! Ordered them back in July. They did say they were moving warehouses so it would take longer than expected

Thumbnail of user gretag2
California
6 reviews
20 helpful votes
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May 18th, 2017

Purse Valley instructed me to send $456.00 To s person named Yulan Tan. I just got off the phone with Western Union and they told me "Never send a money transfer to an individual for online purchases" They also said that since they have received so many complaints they are warning customers NOT to send any Money to PURSE VALLEY. Ladies don't be a Victim for Fake Handbags that are made very Poorly & asking you to send $$$$ to an individual. Don't report PURSE VALLEY to the Better Business Bureau. They are not registered with them. If your a victim of Fraud Contact the FBI. Replica Handbag companies are on their list of being fraudulent. The quality is just not their. They go to sweat shops in China where young girls are making these bags using cheap materials to produce Horrible fake Designer Products. It's better to buy Pre Loved on EBay & other sites such as these. If you need anything please contact me here. My Experience with PURSE VALLEY was Hell. I hope I can spare you from what I've gone through. I Repeat Don't send Money to an Individual when buying from a Replica site, it's a SCAM...

Thumbnail of user cvetkovicd
Serbia
1 review
9 helpful votes
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May 27th, 2014

Nothing to do with them: pursevalley.com, pursevalley.cn...
Thad to the ordinary fraudsters. He was fooled me for more than
600$

Thumbnail of user johnh583
Georgia
2 reviews
13 helpful votes
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September 3rd, 2016

I purchased this watch two months ago do the knobs on the bezel are tarnishing and it keeps lousy time I lost a half hour in one day

Thumbnail of user ja14654
Massachusetts
1 review
19 helpful votes
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December 17th, 2014

I ordered from this site in 2013 and the bags came with poor stitching, uneven areas etc. They said I could either return the items (which I was not paying to ship something back to CHINA nor did I think I should considering they over charge for FAKE merchandise) or they would give me %50 off a new bag. Nov 2014 I decided to purchase a couple things, after they told me they changed their manufacturing and the quality was better. FALSE! Not only did they not give me %50 a bag, they only gave me what 1/2 of one of the original bags cost as a credit. I didn't want to lose that money so I made a purchase. (MIND YOU - THE FREE BAG THAT CAME WITH THE ORDER WAS CRAP) My order arrived they everything was terrible. The bags were smaller, colors off, stitching horrible, straps are glued not sown. I sent them pictures and finally got in contact with a "CUSTOMER SERVICE REP" - They told me to return the bags etc. I said this is the worst website and if I can't get a refund Ill just contact my credit card company. HE STARTED TO THREATEN ME AND STARTED TALKING ABOUT HOW HE HAD MY CREDIT CARD NUMBER! Long story short, I have an amazing credit card company and they canceled the card and got me a new one plus fixed the situation. DO NOT ORDER FROM THIS WEBSITE.
If you don't own a real LV or other designer, take it from someone who does and can spot all differences. You'll be disappointed and the bags look fake.

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Ashley E.

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