• PurseValley

PurseValley

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Overview

PurseValley has a rating of 3.0 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 2nd among Blog sites.

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How would you rate PurseValley?
Top Positive Review

“Excellent LV Speedy 25”

Gina C.
6/30/15

Was surprised at how quick I got the bag. A little hiccup with western union payment versus credit card, that took about 3 days. But once bag was shipped it arrived within 4 days! So total of 10 days to get the bag. After reading what too look out for fakes the only thing I could spot was 6 stitches instead of 5 on handle leather patch. Otherwise it looks just like the one in the store. I'm very happy. Will order from them again.

Top Critical Review

“Bunch of clowns selling cheap items”

James B.
7/29/15

Disgusting and shocking! This business should shutdown. All their staff need basic customer service training. The level of arrogance with these pathetic so called "friendly staff" is extremely high. They simply don't care and don't honor their warranties and guarantees. Stay away from these rat bags. I comment on their facebook page so they remove it? Wonder why? Because its the truth. So posting on every single website out there about this place. Stay away and don't bother with them because you will have a bad time.

Reviews (450)

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Reviews that mention popular keywords

customer service (101) purse valley (87) credit card (55) louis vuitton (31)
Thumbnail of user lilianet
Pennsylvania
1 review
2 helpful votes
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December 21st, 2018

I just bought 3 purses., 2 Burberry and I Hermes. They are wonderful quality and look real. The company is difficult to get in touch with but they promised it would come before Christmas and it did! I am planning to buy more from them soon! This is the third time I have bought from them and I am never disappointed.

Thumbnail of user lize51
Florida
1 review
1 helpful vote
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June 6th, 2017

Although I was skeptical after reading the reviews, but I am pleased I took a leap of faith. I called customer service in regards to my order, they walk me thru the entire process from the length of time it would take from payment to product delivery.
I received the product and I am pleased thank you.

Thumbnail of user kristyf3
Australia
1 review
14 helpful votes
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July 8th, 2015

By the time you pay the postage, you are out of pocket if you send it back. I wouldn't even trust you would get the refund. My bag smells like plastic. And won't close properly - I paid $400 it is crazy! There resolution is to offer me 30% of another bag. And still keep the one I have. Trust me do not buy from them -

Thumbnail of user shanicet5
New York
1 review
0 helpful votes
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July 20th, 2017

I had this bag for about a week now I wanted to test it outside and I love it u can't tell the difference I matched this bag side by side with the real one and u can't even tell. I will always get my bags from here it's def worth the money don't hesitate to buy! Keep up the good work PV :)

Thumbnail of user patriciag92
New York
1 review
23 helpful votes
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July 3rd, 2016

I'm not sure what all you people are complaining about. I got my bag in 5 days after I ordered it! Yes FIVE days. I love the bag. It's beautiful. Is it a mirror image? I have no clue and don't care. The bag is super nice and does not feel cheap at all. I'm started to believe these negative reviews are fake. This is my 3rd bag from them and I have never been disappointed

Thumbnail of user jayw58
California
1 review
32 helpful votes
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May 23rd, 2016

I'm a little surprised by all the bad reviews. I ordered the LV Estrela bag and it came within 2 weeks to CA and was almost identical to my REAL $2100. 00 LV Estrela. The only difference was that there was only 2 small inside pockets and my REAL one has 2 small and 1 large. I also purchased some LV charms which were VERY NICE for $25.00, and a wallet which was OK. Except the zipper ripples, it's just OK. Customer service was very good, they called me to confirm, followed up with status daily and shipped very quickly. I will definitely order from them again, based on this first order.
** I took a chance and payed via bank using a bank account that I don't usually keep any money in, and only transfered the amount of the purchase to the account. It worked out with out all the confusion and I got an extra discount off the order too!
See pictures below, Red one is Real LV, Black one is Replica

Thumbnail of user jri1
New York
1 review
19 helpful votes
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February 2nd, 2015

I just went to purchase a watch and seeing how there was a 10% discount for ordering "ANY" two or more items I added a $5.00 polishing cloth to my order. Well the discount was not applied in my shopping cart and when I called about it they said I had to order two watches "or something like that" After trying to show how the discount stated it was off any two items they would not budge on the matter so I asked to speak to a supervisor, would you be shocked to hear that there is no supervisor and or manager working in the office?

Thumbnail of user alicet21
Singapore
1 review
5 helpful votes
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September 24th, 2015

I am really please and happy with my bamboo Gucci tote... it comes in 2 sizes and I bought the bigger one... and the best thing is it arrived much much earlier than I expected... communicate with Maya and she is so helpful. The leather smells so good and I took my bag to Gucci boutique surprisingly the staff over ther can't even tell its replica... I am at cloud 9... soooooo happy... thank you so much.
I wanted to buy another bag from them but they increase the price before I could make another purchase.

Thumbnail of user jadeg12
North Carolina
1 review
0 helpful votes
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March 3rd, 2017

I'm on my fifth order from this company. I'm always impressed with the customer service and user friendly site navigation. And most importantly, the products are awesome! The quality is wonderful and the look is spectacular. I have several watches and bags and each have nice craftsmanship and durability. I'm very satisfied.

Thumbnail of user jesst26
Australia
1 review
0 helpful votes
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August 15th, 2017

I have ordered 3 bags and a watch of PV over the last 2 years and have been very impressed. Quality is great and communication. I tried to order another watch but not responding to emails or phone so not sure what the go is.

Thumbnail of user craigeb
Texas
1 review
4 helpful votes
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August 26th, 2017

You can tell by their reviews and their use of the English language they are obviously Asian and do not want anymore heat on their websites... perfect watches, looka7 (have to create an account to order there that's new. These people are thieves, liars and steal your money and YES Christine thanks for lying to me as you did so many people including the lady that wrote the other review Tara. Making people feel guilty for mistrusting you. The $400 you stole doesn't leave me financially strapped just feeling stupid and taken advantage of. Stealing from one family to feed another. Shame on ALL you people working at Purse valley and Companies.

Thumbnail of user wandac6
Sweden
5 reviews
44 helpful votes
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June 28th, 2014

I had a problem with them but was quickly resolved with a handbag they send me the wrong item They have the best customer service and everybody is so friendly there they offer me a lot of discounts and for sure I will buy again from them

Thumbnail of user kristine240
Arkansas
1 review
3 helpful votes
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August 11th, 2017

Tried emailing ready7a customer service, sent them copies of emails from purse valley but left purse valley's name off, yet somehow they still knew it was from purse valley. I'm guessing this is because they are definitely the same company and they know they are scamming people. They are now denying that I ever placed an order or that they ever contacted me. Everyone needs to report this new site so that no one else ends up with their money stolen!

Thumbnail of user annl24
Louisiana
1 review
17 helpful votes
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June 15th, 2015

I ordered a bag on this site just to see what kind of quality and bag they have here... Ive own real LV bags, and just to compare their bag to real one... I paid through western union, I got a random call from someone telling me to pay the bag that I put in my cart. (ok, someone is trying to hurry me and pay the damn bag). Anyway, I finished all that, and just waiting for my bag. Got the bag after 1 week, they are fast shipping. When I saw the bag, the handle is damage. I email them regarding this and wanted to do a return and exchange but they won't do it, so I just kept the bag and put it in a box and just wasted $200 dollar. Oh well. That's it, Im done with this site. I knew they are knock off. Just just made their site an products looks so amazing and great quality. But for me IT'S OK QUALITY. Just letting you know people who wants to buy bags on this site. You can go ahead and order and pay if it will make you happy to have a bags just for looks and not for quality GO.

Thumbnail of user jamesc43
GB
1 review
18 helpful votes
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July 9th, 2013

I'm not usually one to write these reviews but I thought I would seeing as there are hardly any reviews out there on pursevalley and I was in two minds whether to order or not.
Ordered a Rolex Daytona. Was given a tracking number etc. Took ~2 weeks to arrive. Came from China, as all these watches do. I think a lot of these sites are just middle men. Customer support was good. Used credit card, safest way.
I can; t pass comment on the likes of bags etc but going on the watch i got, yeah it was a good copy. Im not sure how the swiss copys compare but mine was a good 8 out of 10. Ive bought a load of watches whilst travelling in asia etc in previous years and many kinetic ones stop after about 12 hours if left unatended, some whilst on my wrist. This one seems to be doing well at the moment, good 24 hours. I'd be interested to see if the swiss copies are any better.
James

Thumbnail of user christys36
Alaska
1 review
3 helpful votes
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April 2nd, 2017

I've been ordering from PurseValley for about 8-9 years now and I've always been extremely happy with the product and service. I had one order that I wasn't happy with so instead of having me pay to ship it back, they issued me a credit towards my next purchase which they honored when I ordered about 3 months later. Not sure what to say about all the other negative reviews. My thoughts are if you can't afford it, don't lie and complain that you were ripped off.

Thumbnail of user cir30
California
1 review
0 helpful votes
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August 9th, 2017

Hey everyone,
There are a lot of upset customers as of July since there warehouse was "moving". I placed my $260 order with them via E Check through Wells Fargo and I still haven't recieved my package. I filed a fraud claim and was wondering has anyone else experienced this with e check through Wells Fargo.

Purse Valley has been such a mess...
Does anyone have the update email or phone number for them?

I'm sorry to everyone who got scammed on this horrible website. It said nothing but good reviews and really tricked a lot of customers who work hard for their money.

Shame on purse Valley and all the customer service reps for lying to everyone

Thumbnail of user natashab9
Australia
1 review
25 helpful votes
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June 23rd, 2014

I have been following pursevalley.com for some time. "Eva" raves about this & other website that sells lv knock off handbags. She owns most of these companies. The bags are REALLY POOR QUALITY, & last about 6 weeks of normal wear, which actually works out pretty expensive. Eva has her own website that show reviews but she contradicts herself & only gives the sites she is affiliated with great reviews. STAY AWAY FROM purse alley.com.

Thumbnail of user alisonf6
Sweden
3 reviews
5 helpful votes
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October 24th, 2014

Lots of items to choose from I really liked the site the ordering process was quick and easy. However, I had an issue with my order and the customer service agent I spoke with wasn't very friendly. I would use this service again but hopefully I'll speak with someone else!

Service
Value
Shipping
Quality
Thumbnail of user cynthiaw83
California
1 review
4 helpful votes
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November 7th, 2017

I ordered a wallet and was sent the incorrect one but once I returned it (I paid for shipping) I received the correct one and then I ordered a Never Full and my daughter is carrying it and loves it. I was looking to purchase one for myself. But I am a little confused with what I am reading everywhere. I hope they have not shut down. But anyway great replicas!
Cindy from Texas

Thumbnail of user leeleer
Florida
1 review
7 helpful votes
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January 24th, 2017

I recently ordered, via online, several items from Pursevalley. The following day I was informed, by my credit card company, that there were fraudulent charges on the card I used to purchase my merchandise. Pursevalley is a company from China. Someone attempted to use the card for a purchase of $4,000 in China the same day I completed my order online. This has never happened to me. I can't say, with certainty, that the company in some way was involved. I could say that it occurred in China the same day I made my purchase from Pursevalley. In my opinion, I'd be weary of making business with such a company.

Thumbnail of user annh101
Australia
3 reviews
2 helpful votes
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July 9th, 2017

Firstly this company is the same as Perfect Watches so beware. Company advertises as Express shipping to Australia which I assume is 7-10 days. It was 3 days after I ordered and received email/ and a call to confirm delivery address and was told it would be 2-3 days before it would be shipped from China. 7 days later I got an email to say it had just been shipped. (10 days already up). I tried to contact company (? Californian phone number). I was disconnected several times and so left my number, several times, as a message promises they WILL get back to you. They never responded. Long story! They offered me a refund as the watch was returned to them... undeliverable. I cancelled and tried ordering thru Perfect Watches>>> SAME COMPANY. Finally the watch did arrive after 3 weeks. Looks like they have a serious problem with what the customer writes as their address and where they try to send it. I will NEVER order from this company again.

Thumbnail of user lucied2
France
1 review
6 helpful votes
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June 30th, 2017

I have bought a beautiful handbag but I did not like the color, so I asked the customer service to make a exchange... first, they reacted as if they didn't understand my request, and the day after, they simply didn't answer anymore to my 10 emails...

Thumbnail of user hilarys14
New Jersey
1 review
1 helpful vote
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August 12th, 2017

I have ordered many items from this site over the last several years, LV luggage, bags, keychains etc. Most of the items were almost perfect and I still use them now and they have held up well. Last month I placed and order for a Speedy bag and received it within 2 weeks from China, right away the color on the bag was wearing off. I contacted them and I paid to send it back to them to an address in Russia as they said their warehouse had moved. I have not heard anything for weeks and like all the other reviews I can no longer reach them via emails or phone. This is a Fraudulant site and I am reporting the transaction a fraud to my bank.

Thumbnail of user cynthiam115
Texas
4 reviews
0 helpful votes
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June 15th, 2017

I have had the best online experience with this company. The wait for response times on questions is top notch. They genuinely care about you being satisfied and confident in your purchase. I have spoke with John via email, extremely helpful & Scott via phone. No questions are ever rushed & you get the answers you ask about. This is a top notch company.
Cynthia Morphew

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Ashley E.

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