• PurseValley

PurseValley

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Overview

PurseValley has a rating of 3.0 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 2nd among Blog sites.

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How would you rate PurseValley?
Top Positive Review

“Excellent LV Speedy 25”

Gina C.
6/30/15

Was surprised at how quick I got the bag. A little hiccup with western union payment versus credit card, that took about 3 days. But once bag was shipped it arrived within 4 days! So total of 10 days to get the bag. After reading what too look out for fakes the only thing I could spot was 6 stitches instead of 5 on handle leather patch. Otherwise it looks just like the one in the store. I'm very happy. Will order from them again.

Top Critical Review

“Bunch of clowns selling cheap items”

James B.
7/29/15

Disgusting and shocking! This business should shutdown. All their staff need basic customer service training. The level of arrogance with these pathetic so called "friendly staff" is extremely high. They simply don't care and don't honor their warranties and guarantees. Stay away from these rat bags. I comment on their facebook page so they remove it? Wonder why? Because its the truth. So posting on every single website out there about this place. Stay away and don't bother with them because you will have a bad time.

Reviews (450)

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Reviews that mention popular keywords

customer service (101) purse valley (87) credit card (55) louis vuitton (31)
Thumbnail of user rh1240
Illinois
2 reviews
1 helpful vote
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August 26th, 2017

Have ordered from them in year's past with no problems, however those days are over I guess. They've disappeared off the face of the internet... no more web site and emails come back undeliverable.
I did a wire transfer and am now having my bank go after them for the money.
Total sham

Thumbnail of user brendaq4
California
2 reviews
4 helpful votes
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August 27th, 2017

I also placed an order in Purse Valley on June 12,2017 and waited for a long 3months? These people were telling me about them moving to another warehouse, that's why shipment was delayed. If you are a person that has always ordered from this site have some faith? Today is September 26,2017 and my purse arrived. I was not send an email with a tracking? Which is unusual from Purse Valley cause they always secure your package. My purse was delivered by surprise? I had also lost hoped and thought I had lost my money. So just have lots of patience people! They will deliver to you once everything is cleared out. I am a totally happy person and my bag is beautiful like all of their bags I have ordered. Looks just like the real one!

Thumbnail of user tb59
GB
1 review
3 helpful votes
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December 14th, 2015

This company is awful to deal with! They ask you for your credit card both online and in phone calls then send you countless email telling you to Western Union, Money Gram or Bit Coin to pay for you item. Why do they need your personal information and your credit card number(s) if you can't pay that way. In today's world of identity theft avoid obvious red flags. Something is seriously wrong with this place. The only reason it has one star from me is because I couldn't leave zero stars.

Thumbnail of user lanies1
Indiana
1 review
9 helpful votes
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November 24th, 2014

Buyer Beware. Something very stranger about site and only excepting Western Union for payments. They originally told me I could pay with Visa or Western Union later on changing terms. When speaking to customer service I expressed concerns about customer protection if order was not shipped or issues with merchandise. If the order was not received I would be protected with credit card insurance vs. paying basically with cash. HORRIBLE Customer service! I would be vary wary about company who only expects bank payments. If they go out of business, don't ship or have issue with product or change website or company name for the 3rd time you are pretty much SOL. This is not a customer friendly business.

Thumbnail of user staceyj4
New Jersey
1 review
17 helpful votes
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November 9th, 2013

I bet a lot of people have come across this blogger - Eva - who raves endlessly about this site while researching replica bags. I'm sure she/he gets a big cut of the share of the profit when she directs people to this site (because she's an affiliate). I'm here to tell you guys, she deletes comments that makes the site sound bad.

There are SO many negative reviews about this site but not a single one on Eva's blog from commenter. Really?

Don't trust her!

Thumbnail of user abolajim
Nigeria
1 review
0 helpful votes
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July 1st, 2022

The Quality and value of their watches is a notch above the other websites I have purchased from. I fact it matches or even exceeds that of some of my daily name 5 digit watches. The customer service was also exceptional!

Thumbnail of user sarah3319
Colorado
1 review
8 helpful votes
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January 20th, 2017

They made excuse after excuse as to why my order wasn't shipping. First, they told me to pick something else out, because what I ordered wasn't available after all. Then, after waiting another week or two, they said the replacement didn't pass quality control. When I emailed them asking what exactly was going on, they cancelled my order. I then start getting multiple phone calls every day from my credit card company asking about potentially fraudulent charges... In England, Eastern Europe, all over the place. I had approximately 10 fraudulent charges for everything from shopping to food. I would never attempt to purchase anything else from them.

Thumbnail of user mayam27
Illinois
1 review
7 helpful votes
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August 26th, 2017

Don't order anything from their new website "look7a" I'm sure it's their website cause I've ordered before and I could login with my old account. I ordered a purse and paid with paypal but never received a confirmation email while the payment went through right a way. After 2 days I checked the order status and it was Cancelled! I emailed them couple times and tried to contact them different ways they have on their website but no response. It says 24 hours customer service?!?! Now I'm trying to dispute the amount. Just stay away!

Thumbnail of user rakibulh1
Canada
1 review
0 helpful votes
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January 11th, 2017

I'm so happy with my product. I bought rolex gmt master ll.its looks so real. I'm glad that I didn't listen to other who said bad things about purse valley. Awesome experience and amazing customer service. I'm going order more stuff from them with my eyes close. 5star for sure. Keep it up good work purse valley

Thumbnail of user bellaj37
Nigeria
3 reviews
0 helpful votes
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August 11th, 2021

Absolutely thrilled by the service from Pursevalleyfactory. My bag arrived today and it is just what I expected. I am amazed that they got to the other side of the world so quickly. I will definitely shop with them again.

Thumbnail of user lindac281
Wyoming
2 reviews
0 helpful votes
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June 20th, 2017

I purchased the LV suitcase and also got a free wallet with purchase. Outstanding quality! This was my first time purchasing something from this company and I must admit I was a little worried being that it's an overseas company. The quality of service was outstanding from beginning to end, they were in touch with me on the full delivery process to the moment it was in my hands I will definitely order again from this company.

Thumbnail of user willw26
Nevada
1 review
0 helpful votes
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March 10th, 2016

From start to finish this was a 5 star transaction. I used MG as my payment service and from the minute I completed the purchase I was notified by mail and it was tracked from warehouse to my door 10 in days. Perfect condition and I sized it my self...
Will W. Las Vegas NV 03/10/16

Service
Value
Shipping
Quality
Thumbnail of user tessad6
Australia
1 review
0 helpful votes
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February 24th, 2017

I ordered 2 bags from Purse Valley. There was some communication via email prior to the delivery and I was always assisted with a prompt response. My international delivery arrived within a week. The products are just as described and are immaculate replicas. I am so happy with the service provided by Purse Valley and will definitely be ordering from them again.

Thumbnail of user mariab147
Alabama
1 review
0 helpful votes
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March 14th, 2017

I have always been happy with everything I've ordered from this website.The products are always very well made, first class workmanship. Everyone I've ever talking to I found to be very polite and helpful. Thank you all.

Thumbnail of user kateg39
California
1 review
3 helpful votes
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December 13th, 2016

Purchased the saint laurent classic monogram satchel beige. I was a little worried after reading all the negative reviews but fell in love with this bag and decided to take a chance. Once I received the bag (on the date as promised) I slowly opened the package and was sooooo happy! Very impressed, perfection. The only difference between Purse Valley Saint Laurent vs Real is the inside lining being tan and not the true Saint Laurent black. I haven't notice any unauthorised transaction as of yet and customer service was very kind and helpful. Great experience. Purse Valley Saint Laurent 5 stars

Thumbnail of user stepheng73
Massachusetts
2 reviews
17 helpful votes
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September 18th, 2016

I ordered a two different watches at two different times. These watches are designed for people who cannot afford the real thing but like the designs or don't want a real one due to theft. They are homage watches that keep time just like a Seiko or Citizen watch. Nothing more. I bought a Tag Heuer Monaco Calibre 36 and a Patek Philippe Nautilus. Both were excellent quality and only an expert watch collector could tell the difference. They both keep excellent time. They have good movements inside that most inexpensive watches have all Made In Japan or Japanese designs. I did contact customer service and they responded by email within a few days. I was unable to reach them by phone though. I haven't been in- boxed with any promotional emails and no fraudulent use of my credit card whatsoever. I'm buying another watch right now. Any doubts, just use a credit card from a bank with a good fraud division. They all have dispute departments.

Thumbnail of user mayam24
New York
1 review
0 helpful votes
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July 1st, 2017

I ordered and paid via e-check! No problems and pretty fast delivery! 10 days! Quality is really okay for the price. I would definitely recommend! It's not a scam site and those people offer great costumer service. I signed up for delivery informations via text message and it worked out fantastic! I'm very happy

Thumbnail of user stephaniet72
Louisiana
1 review
8 helpful votes
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April 3rd, 2017

I have hesitated purchasing anything from this company in fear that the quality would be poor! Well I wish I would not have waited so long! I ordered when you bought two and got the third one free! I received my items in a short period of time... MAYBE a week after ordering and when I opened them up I was so surprised. I actually have some real Louis Vuitton's and I will not be purchasing anymore as long as this company is still in business. You can not tell them apart! I am so thankful that I went ahead and ordered! I will be buying from them again soon!

Thumbnail of user martinam11
New Jersey
1 review
19 helpful votes
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January 4th, 2016

I wish I had read these reviews before I purchased a Michael Kors bag. I knew there would be a wait for delivery because the purse was being shipped from China. The bag arrived after 3 weeks. The bag that arrived was NOT what I ordered. I received a plastic shopping bag that no where near resembles anything made by Michael Kors. I had ordered a leather bag. I contacted the company and they were no help at all.
The purse had been shipped in a plastic shrink wrap bag with no shipping label or papers included. The company will not pay for or issue a shipping return label.
It seems some people have had good experiences with this company. I'm puzzled.? I lost $68 on this transaction. I guess you can order and HOPE to have a positive experience. I think it's better not to order anything from them

Thumbnail of user mitaliv
New York
1 review
13 helpful votes
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August 5th, 2017

I ordered a bag for $200 on July 4th. Immediately afterwards they sent me emails about delays in shipping because they were moving their warehouse. It is now a month and I haven't heard from them. I have left several emails and attempted to call them on multiple occasions with no response. I ordered from this store only because of the wonderful reviews about their bags. It is extremely upsetting that common people get scammed to easily! Cheaters!

Thumbnail of user kayneh
New York
1 review
20 helpful votes
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August 18th, 2016

The purse came in a timely fashion and it was beautiful great quality. I bought it with a bran new credit card that had never been used and a week after I received the bag, someone was trying to make fraudulent purchases with my card#. The purchases were declined but, the fact is they compromised my card info... Shady!

Thumbnail of user robertg292
Georgia
1 review
15 helpful votes
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June 24th, 2017

If anyone out there has placed and paid for an order. And you never received your order. If you would like to join a class action law suit against "purseValley". Please email me at *******@live.com with your story. This company is a rip off and scam, I was Leary about purchasing anything from this site. I should have followed my instincts, I cannot allow someone or a company to take my money and thinks it's okay. And not ship me my order...

Thumbnail of user justmec
Sweden
1 review
2 helpful votes
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June 4th, 2015

I am not a huge fan of replica items but I decided to buy from this website because I found a bag that I try to find it on authentic stores and they didn't fabricate anymore this bag on this particular color. I am really honest very surprised about the quality about how this bag looks. A good friend of mine has the original one but on the another color and she was speechless she can't find differences at first view. I am very happy with my bag!

Thumbnail of user amaj5
Louisiana
1 review
8 helpful votes
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July 23rd, 2017

I bit the bullet and placed an order on 6/29/17 (paid with e-check) got the confirmation email and after that everything went down hill. My ordered was taking forever to process(close to two weeks) although the money was withdrawn from my bank account two days after I placed the order, then I got an email saying there's a delay with my order due to some issue they've encountered with their warehouse/shipping. Eventually I got tired of waiting and cancelled my order on Friday 7/20. I'm waiting a few days for purse valley to refund me my money, or I'll be filing a complaint with BBB and disputing the transaction! Absolutely horrible experience. Wish I would've followed my mind and not order from them to begin with! Now their entire site has listed all the items as "sold out" Beware of this dishonest company.

Thumbnail of user emmad42
GB
1 review
6 helpful votes
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March 16th, 2017

Do not order from this site!

Ordered a bag as a Christmas present from my husband. It broke a week after using it. I complained over 2 months ago and they have done nothing and are now ignoring my emails.

Cannot believe they have taken £180 and then want nothing to do with me.

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Ashley E.

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