• PurseValley

PurseValley

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Overview

PurseValley has a rating of 3.0 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 2nd among Blog sites.

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How would you rate PurseValley?
Top Positive Review

“Excellent LV Speedy 25”

Gina C.
6/30/15

Was surprised at how quick I got the bag. A little hiccup with western union payment versus credit card, that took about 3 days. But once bag was shipped it arrived within 4 days! So total of 10 days to get the bag. After reading what too look out for fakes the only thing I could spot was 6 stitches instead of 5 on handle leather patch. Otherwise it looks just like the one in the store. I'm very happy. Will order from them again.

Top Critical Review

“Bunch of clowns selling cheap items”

James B.
7/29/15

Disgusting and shocking! This business should shutdown. All their staff need basic customer service training. The level of arrogance with these pathetic so called "friendly staff" is extremely high. They simply don't care and don't honor their warranties and guarantees. Stay away from these rat bags. I comment on their facebook page so they remove it? Wonder why? Because its the truth. So posting on every single website out there about this place. Stay away and don't bother with them because you will have a bad time.

Reviews (450)

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Reviews that mention popular keywords

customer service (101) purse valley (87) credit card (55) louis vuitton (31)
Thumbnail of user elisabethn4
Texas
2 reviews
5 helpful votes
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March 13th, 2017

I recently ordered from purse valley. I ordered the mini Palm Springs backpack and love it! The quality of the bag is amazing. The pattern matches to the real one. The company is fast to respond to any questions you have. I definitely will order from them again! I wish I could submit photos!

Thumbnail of user charlottey3
Australia
1 review
4 helpful votes
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April 28th, 2016

I was definitely nervous about ordering from here as there are so many mixed reviews. I at first was going to order a number of things and the transaction was denied by my bank as they believed it was a scam. Airing on the side of caution I decided to order just one item and was concerned at first because they hadn't been answering any of my emails. I had to call them and change my order and it went through, took a couple of days to process and then I received a tracking number from them and about 7 days later my package arrived. I can safely say I am one satisfied customer and will be ordering again. Lower your expectations with customer service and you will most likely need to be the one to contact them if there is any troubles.

Thumbnail of user janicea23
New York
1 review
20 helpful votes
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December 1st, 2016

I've ordered from this site three times and EVERY SINGLE TIME something fraudulent happens afterwards. I received a notification from my bank indicating suspicious activity. This was on thanksgiving and Black Friday. So this means they went on an online shopping spree! Luckily my bank cancelled my card and sent a replacement. Now don't get me wrong, the items from this company are amazing so I will continue to order from them but I will use a pre-paid debit card when ordering.

Thumbnail of user kayleent
New Jersey
1 review
1 helpful vote
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January 16th, 2017

Wanted to order a replacement part and was told i could only do that if i placed a new order also. So i did and got my new order but no replcement part. It's been 6 weeks and same story every time i call. We are waiting on the manufacturer. Very disappointing

Thumbnail of user cherylp84
Idaho
1 review
7 helpful votes
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October 21st, 2017

I purchased a LV replica after reading the description of the handbag. It stated "real cowhide leather". After receiving the handbag it was obvious that the straps were vinyl. I received the email stating I should send the bag back with a $50.00 value. No way! I spent $372.00 on the bag & wallet. I disputed the charge with my credit card company, and they stated NOT to send the bag & wallet back since it was illegal to mail counterfeit products. I won the dispute and got to keep the handbag for free. I ended up giving the handbag and wallet to a thrift shop and told them it was not real.

Thumbnail of user andyh36
GB
1 review
14 helpful votes
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October 9th, 2014

Took the gamble and bought a watch.

The service and updates were very good. The item was shocking.

The finish was poor, the embossed leather was askew and the watch stopped working and something had come loose inside, even though it had been in bubble wrap and a box?!

Luckily I bought with visa, in event if something going wrong.

If you do decide to buy, use your visa

Thumbnail of user mishp2
California
1 review
6 helpful votes
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April 8th, 2017

Okay, this is a real review re: my experience with PurseValley. I used the e-Check method as they gave me a discount, and it took a little over 3 weeks for my items to arrive. 2/3 out of the 3 items were DECENT and one was terrible and unusable. I tried contacting customer service and they will NOT do anything about it. They will simply send you 1-2 courtesy emails then drop off the face of the earth. One of the items that we decent was the Speedy in Damier Ebene. The color is redder than most auth DEs and the canvas does not line up. Honestly, I don't recommend them and would say you're better off buying a pre-loved bag.

Thumbnail of user ugonniae
Nigeria
6 reviews
4 helpful votes
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May 11th, 2021

I wanted to share my experience with this amazing website by the name of Pursevalleyfactory. I absolutely love their services and products. I ordered an LV Neverfull MM, the quality is awesome much better than I expected. Thank You and well-done keep up the good work, will definitely order again and recommend it to all my friends!

Thumbnail of user nancyw139
District of Columbia
1 review
0 helpful votes
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July 20th, 2017

This was my first purchase from Purse Valley. The prices are great and i cannot say enough about the exceptional customer service. Oh, and the delivery was very fast also. Great quality for the price.

Service
Value
Shipping
Thumbnail of user morgano4
New York
1 review
6 helpful votes
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March 30th, 2017

I ordered a $300 LV bag from this website. Fearing my credit card info being stolen, i decided to order through western union. A few days after hearing nothing, I received a phone call from one of purse valley's representatives saying the money cannot be picked up, please do something. So I called western union and they said they will not complete the order due to their suspicion of FRAUD! So then I go pick up my money from western union location and received an email from purse valley, saying if the reason i canceled was due to the price, they are willing to negotiate price...? Not a trustworthy company!

Thumbnail of user mandyh3
Sweden
4 reviews
43 helpful votes
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August 6th, 2015

Hello I was in the same situation like you Lisa. I ordered from this website my purchase was $1,250. I received the email asking for my photocopies for my ID and credit card. First I was skeptical and I send them an email and ask them to explain me for what are all this things because this smells: FRAUD. One nice girl from their staff called me and she explain me that because the order is large they need to ensure that I am the person who ordered so they need to check the id and credit card for my safety and also their safety. So, what I do? I've send them my ID copy but I let them to see only my face and the address and from my credit card only my name and last 4 digits and was enough for them and I stay calm because they don't have how to fraud me. So,. Is not such a big thing, you can trust them.

Thumbnail of user tarag29
California
1 review
7 helpful votes
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August 28th, 2017

Wtf Christine?! Where are my bags! You made me feel bad because I didn't trust you but now look at the one who should be feeling bad. Where are my damn purses. You might have lost a huge customer!
Tara

Thumbnail of user mkk4
New Zealand
2 reviews
9 helpful votes
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September 25th, 2015

Ordered 2 bags, 1 pair of sunglasses and a mens watch. One of the bags look quite fake and the watch came broken. The sunglasses junk level. They offered 40% discount on next japanese watch but not satisfied with the first transaction

Thumbnail of user katek50
Oklahoma
1 review
3 helpful votes
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August 14th, 2017

I've been stalking these sites for sometime. They carried different designers. The sites both went down last month. Ready7a came back up last week. While I was browsing on the site it reverted to another company--something like onlinechinashops.com with generic items. For the next few days, when I typed Ready7a it reverted to that other. Now Ready7a is back up like before. However, I noticed that they now take PayPal which, to me, seems a safe way to buy. I will wait to see how things turn out for some of you before I buy.

Thumbnail of user rickm121
Massachusetts
1 review
0 helpful votes
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February 12th, 2017

I was very skeptical of ordering from this site, especially when Western Union questioned the money order. The original order was canceled but several weeks later I decided to place the order again and pay with my credit card. It was a simple transaction, they called to confirm my order and last 4 digits of my credit card within 10 minutes. My order arrived within 5 days and I am very pleased with the product.
There are many mixed reviews but I would definitely order again.

Thumbnail of user liisah
Finland
2 reviews
10 helpful votes
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April 30th, 2016

I ordered a Louis Vuitton Noé replica bag in monogram canvas from Purse Valley. Everything went smoothly until DHL delivered my purchase. The "leather" parts of the bag are made of vinyl and the logo imprinted metal rings started to fall off the minute I undid the package, merrily clinking onto the floor. But you are right: I was asking for it. Stupid is not the one who sells, stupid is the one who buys.

Thumbnail of user spencerl18
West Virginia
1 review
0 helpful votes
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August 18th, 2017

I am one of the ones who ordered in July! On the 13th and last email I got was on 26th letting me know about the delay and warehouse moving. I still have not gotten any other emails nor any purchase has made its arrival. I only ordered one bag. Money of course came out of account right away.

Who do I contact? Emails don't go through and most phone #'s don't work. What has worked for anyone!?!

Thumbnail of user andrad2
Sweden
1 review
24 helpful votes
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June 17th, 2015

For me all those reviews just seem to be fabricated. I am sure that for all companies are satisfied customers and NOT satisfied customers. I will be honest with this company and with you guys... I placed an order I paid and my package arrives in almost 2 weeks I opened the box and I was very surprised: bags looks amazing I didn't expect that because I know that I ordered replicas.My only issue is that the color of one bag is not like the real one is almost there but... huhh... So the point is at this time I am a satisfied customer and I will be back@them

Shipping
Quality
Thumbnail of user ninak27
California
1 review
4 helpful votes
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August 7th, 2017

Check ready7a.com
This is the exact same website as pursevalley and new stuff and this one was update July 2017 same time when I ordered and they give excuse of moving their warehouse
I order before and was very pleased but this time I dont know what happened im still waiting

Thumbnail of user ja28164
California
1 review
10 helpful votes
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October 12th, 2016

Ordered a bag they sent another one not the same one I ordered,,
To return it it's gonna cost me more than 50$!
And when I called them they told me u can sell it or u can give it as a gift to one of ur friends!

Thumbnail of user mol508
Arizona
1 review
4 helpful votes
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June 17th, 2017

The bag is great! My colleague just bought the same bag and saw my PV replica and picked it up, smelled the leather and said, I can tell this is real! I felt a bit bad that she just paid 3100 for the bag I just paid less than 400 for. The handle is a bit off but no one would think this was a replica. My advice is to call PV after you order to help the process go smooth. I called and had to authorize them charging my credit card, I also followed up to be sure they had sent. I ordered on 6-01 and received on 6-13. My friend ordered on 6-1 and received on 6-15.

Thumbnail of user lindas338
Kentucky
1 review
5 helpful votes
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December 5th, 2016

I FINALLY received my bag. I think it is not good quality. The leather is very thin. There is no way to close the bag. This bag is not as large as presented but I would live with that if the bag was a good quality bag. I have real LV bags and this bag is certainly no replica. I called customer service and was told I would have to mail the bag back to China at my expense ($20-30). Had I known this I would have never ordered from this company. I foolishly thought that $275 would/could provide a good LV replica. It did not and now I am stuck with a bag I am thoroughly unhappy with. Purse Valley should have paid to ship it back. Beware!

Thumbnail of user anonymuss1
Sweden
1 review
25 helpful votes
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July 13th, 2015

I would like some people who say that it is poor quality to post a few pictures of what was sent to them, then we would all know that is real. Or for people who say that was scammed or ripped off to send an tracking number.
Please don't let them post 1 star review without proof of purchase. This is not fair!
I hope to post my review!
Thanks

Thumbnail of user tracyl50
Wisconsin
2 reviews
4 helpful votes
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April 1st, 2016

I purchased a purse and wallet, it took forever to receive, I had to email several times. When I did receive it, was not what was said in the ad, it was smaller, did not have pockets like it was suppose to, had torn fabric bags, spot on purse, wallet didn't even fit in the purse. So I requested that they send for a return shipping. I have an email from them stating they would reimburse me for the shipping if I emailed them the receipts. Which I did. Now they wont refund me my shipping for the defective product like they said they would

Thumbnail of user lisaf145
New Jersey
1 review
4 helpful votes
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March 5th, 2017

I can not tell you how HAPPY I am that I found out about PurseValley. Most purses are beautiful. If you do not like a purse you can return it! Customer service is top-notch! Best time to shop is BLACK FRIDAY. Half off purses. I am a big purse lover and feel this place deserves ******* stars to making Designer purses affordable, Everyone things my Gucci is real! LOL

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Ashley E.

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