The Pyramid Collection

10 /30 / 20 returned over two hundred purchases. I took it out coat dress very thin. It was not what I wanted at all. Choker necklace pendant feel off. When I first put it on. I wrapped it right back up. Sent it right back. Today December 16 still no refund. I have never seen such bad service on a return. If you call lets give it one more week. Feeling so frustrated! They were never like this before.

I genuinely like a lot of the merchandise but I will not! Pay $17.00 for shipping charges to get a small item that weighs only ounces! Other places charge $4.99 - $9.99 average. Many of my friends feel the same way.

High quality clothing that is unique and beautiful, which I really appreciate with the current dismal fashion scene. I advise anyone who is purchasing to READ the pop ups instead of blindly clicking and singing up for their savings program. There is no scam here, they tell you exactly what you are singing up for if you click on accept. As long as you are conscious and aware, you will have no issues.

Despite the cost there were a couple of things I have wanted for a few years. So I bit the bullet and tried them out. Not ever again. I was notified my items had shipped, but no carrier, no dates, nothing. When I asked-TWICE, I am still waiting for the reply... that's over a month. The skirt I bought was not worth the $$ I paid for it. The small ornament sure didn't look like the picture.

While their merchandise is nice. The shipping and delivery system belongs back in the stone age. You get no notification if something is wrong even though you provide an address, phone number and email! Shoddy and costly! Steer clear!

Bought product from them once... they started charging me a monthly fee for a VIP membership that I never signed up for. Called and got the run around and was passed from one individual to another. Charged me for 7 months and made it a major hassle to get it canceled. Eventually got to someone who could supposedly do something and they were extremely rude about it. I'm guessing they probably hate their job and have to deal with this issue more than any other. NEVER do business with these people unless you're ok giving them a $100+ each year for your one-time purchase.

I've been a customer for ten years now. At first I had no problems. Last Christmas I was sent a wrinkled torn obviously returned dress. I asked for an exchange, but instead they reimbursed the card of the man who sent the gift, I then ordered successfully pants and a top during their slow season... This time, and it will be the last time. I didn't receive my 250$ order. Weeks later I received a letter that they needed more money ( my states tax laws changed). So I was told my order was shipped. Well today received a bunchof cheap old lady night gowns that were supposed to have shipped to Minnesota... I live in Chicago. Who knows where my order went. Pyramids tracker said my order was delivered today... NEVER, NEVER will this extremely incompetent company receive an order from me!

Order a couples halloween costumes on 10/23, paid the extra money to have it overnighted to me. Day 3, still no package. Called and was told they would send it out today and I would receive Monday morning... I needed the damn thing for Saturday 10/28 not Monday 10/30. Thank you for f-ing up my Holiday weekend!

Be aware that they will charge you the full S & H fee for whole order on the first shipment even if there are backordered items. Also, I was told that I would have to wait until the
"Warehouse" receives the items to issue the refund and that could take 5 - 6 weeks! Never heard of this. Putting in a formal complaint to the Attorney General's office of Massachusetts. I suggest everyone do the same. This company is a farce.

I viewed a few items on the web site several days ago. This was as a result of a Google search which led me there as well as to a bunch of other sites. I did not sign up for anything. Yet somehow they tracked down my email and began spamming me several times a day. I finally clicked on one in order to try to unsubscribe and they warned that it could take up to 14 days to go into effect. Rest assured I would never do *any* business with a site like this.

Your customer service sucks! Who are you to hold my order after taking my money because you claim my information doesn't match. Why did you take my money instead of sending me an email? I had to wait a month before you released it. My order was over 200.00. What the $#*! people? Now my order was supposed to be here yesterday and now it's pending? You suck! I want my order $#*!!

Bad advertising practice on this magazine that appears by the cover to be an all family, but in dismay to find out that in the interior pages sexual parafernalia content, not appropriate for kids and children under age.

I liked their merchandise, But warning I will never order from them again the catalogue will be tossed in the garbage. For 2 pairs of pants that did not fit it cost me over 25.00 to send them back in this day and age the fee being waved I will stick with those outlets not ripoffs.

I ordered an item July 2. Apparently on July 4 it was put on backorder. I received no notice. I emailed customer service twice. No response (worse still, every time I checked the site to check status, ads keep following me trying to get me to purchase the item AGAIN. I have just cancelled the order. Thank heavens my card has not been charged. I will never do business with them again.

Orders take far too long – my costume arrive days after I my event - They must've sent it by donkey because they said it left the day after I ordered and seven days later it was states away. Don't bother are more reliable ones out there I returned my order and of course I had to pay shipping back

I ordered items which were wonderful, no issues there. HOWEVER there is a sparkly, flashy thing guiding you to VIP status for free shipping and 10% off. Woo hoo always happy to get money off I visited. Only AFTER I entered my email did the cost pop up. $14.95 a month. Unless you shop there A LOT it is a total waste of money. I backed out of that screen before hitting enter. Nope, that didn't work. I noticed a couple months later that they were happily taking money out of my credit car amount to the tune of yep, $14.95 a month. I called and they said that you are in the moment you put down your email even if you don't complete it which is outlined in the confirmation email you receive which also outlines how to cancel. Well that would be nice IF... IF I had gotten that email. This is shady and sneaky and for that they have lost my business. Done and done.

Thus business has poor customer service, and if you give them your address, which you have to, to do business with them, they will sell your address so you get tons of junk mail. Not impressed.

Also, their clothes are not good quality, for the prices they charge.

This is my 3rd purchase of clothes and the quality is so terrible! I kept hoping it was just one item, but it was 3 pieces were overpriced and poorly made! I returned one that was stitched Wrong! What's happening over there? It should be named the Mummy's shroud because it's raggedy merchandise!

Just wanted to say thank you for everybody's reviews. I've always wanted to order from Pyramid but their shipping rates always stopped me. I finally was going to order a skirt I fell in love with but had to get a second opinion on the ridiculous shipping rates. My googling led me here. I see it's not just their high shipping that is a problem but also quality and customer service. I will not order from them ever. Thank you for saving my hard earned money!

Shipping is ridiculously overpriced. I have paid less in shipping from foreign countries and it takes just as long to get it.
Items are hit or miss. The quality isn't always there, but the prices are always high.
I always get sucked in by a cute item, but then regret it.

It is partly my fault for not watching my checking account more closely, but... When I made a purchase a couple of years ago there was a pop-up coupon for free shipping. I accepted. What was NOT made clear is that accepting the coupon signed me up for a monthly charge of approx. 15$ so that I would get 'free' shipping for all of their products and for other companies too. It was a trial, but it had an automatic renewal. Months! I paid this for many months without realizing what it was.

I ordered some perfume and before I ordered it I called and asked if the price included both bottles as clearly pictured on the website. He said yes he does and I ordered the item, expecting both bottles. When only one bottle arrived, I called again and was told that it was a mistake by the representative and that the picture on the website was inaccurate. I asked that they make it right by sending me the second bottle and they refused! It is not a big deal but it is the principle of the experience -- clearly an error on their part and they refused to make good on it.

Take 3 weeks to get to Alaska. They just need to classify differently to get it here in a week but refuse to do so. When you call the people are ridiculously rude. I am in retail so understand the finer points of shipping to AK. I only order from them when I have to.