Qualtry

Placed an order for a dog collar on November 12th 2018 and here we are January 4th 2019 with nothing to show for it!

No response to emails.

DO NOT ORDER FROM THIS COMPANY!

I ordered 3 items and end up receiving none.
Very poor customer service for me. Nothing for my money from Qualtry. Very disappointed.

I paid $30.00 for two bamboo pizza boards and never received them and no response from seller. Do not buy from this company!

I have sent emails, called many times, and left messages and not a single response. I am so frustrated. At this point I just want my money back.

Ordered 2 products through Groupon for nieces at beginning of April 2020 in Canada. They sent the product and for an unknown reason it was sent back to Qualtry. When we inquired why they said it was the possibly the wrong address. Apparently the only thing that was incorrect was the ste # but the name is on the directory. Instead of calling us to get the correct information it was sent back. They had the phone #. We provided the Qualtry customer agent with the correct address information as well as additional phone numbers. We told them to resend the pkgs immediately since they were already made up and were personalized. Wasn't resent. Called back and customer service had no clue where the product was. Called several times and left msgs to find out status. Never received call backs even though they said they would as per voicemail. Several times there was no voicemail just hung up. Finally sent an email and finally got a reply saying they are now out of stock due to Covid crisis. Wrote several emails back to find put status of original orders. Never received another email back from them. It is now June so now it is 3 months. I am surprised they are still in business with customer service as bad as this. Covid crisis or not their customer service need to be more knowledgeable what happens in production and ready to answer questions. Most likely they are working from home anyways someone should be available.

I ordered a personalized dog collar on 11/26/2018. All I get is an email apologizing for the delay. What a scam.

I am so sorry this has turned into the terrible experience it has. I really wanted it to be better--the business idea holds such promise. Bought Groupons for a multitude of pillow covers as gifts. Used one of the Groupons in early October, because I am not an idiot and anything that looks too good to be true, etc etc... right? Went ahead and purchased the 12.00 "front of the line" option (come on!) to guarantee my items would get to me in a timely fashion, and they arrived within a week or two. They were beautiful. I was happy, impressed.

I relaxed. MISTAKE.

Waited until around mid-November to use my remaining Groupon vouchers. This time, however, each time I attempted to use them, I kept getting a message that the code I was entering was invalid.

I searched, of course, for a way to contact CS... nothing except an email with the disclaimer that they will "try" to get back to you within 3-5 business days. 3-5 business days? Really? I made a pest of myself. 3 emails in 3 days. Stalked the chat. Tried calling "sales" but only got a voicemail for one individual who never seemed to be at his desk.

I finally contacted Groupon when a week had gone by with no contact. Groupon escalated the matter immediately and has promised some form of resolution within 72 hours (I did not want a refund--I want the product purchased). The CS representative I spoke with at Groupon stated that they are currently dealing with over 2000 complaints regarding this company.

This seems to me like a one-man operation that totally got in over his head... no real 'cs' department, "shipping," or maybe even equipment capable of dealing with the load practically guaranteed by Groupon.

Bought a Living Social Coupon. Charge more for the shipping then the PRODUCT. Unable to reach anyone either by phone/ email

The product quality is horrible, screws are coming out on the first night of use & sound is only ok!

Poor customer service. You can wait a month or two to get your order if at all. I will never shop with them again.

I got a groupon for 3 personalized stockings. Long story short after everything was said and done it costme around $70 CAD. I had accidentally made a mistake in my order as for the colour of the stockings, I spent all day trying to get ahold of someone and couldn't get a reply until the next day in which I was told once an order is placed nothing can be edited. (I get it I thought I would try since I put the order in and it was minutes later when I noticed the mistake.) The order was placed in November. December 7th they were placed in a shipping bin/container with DHL. Not other updates were given since then. Christmas came and went and we didnt get our stockings. As far as we knew they were in a shipping container in Compton, Cali. Today, December 30th is when I received my stockings. When I had purchased them they had the picture advertised in the middle of the stocking when I received them they were at the bottom. Honestly this company isnt worth the money or the time wasted waiting.

Ordered two personalized cutting boards, 2 stands and 2 gift boxes as wedding gifts. Pretty easy order right?!?! Unfortunately not for the staff at Qualtry. Received my order containing one of the six items I should've received. I called customer service to advise I had only received one cutting board and nothing else. The customer service rep told me I needed to call USPS to ask if they had other packages before they could process any other type of "replacement" order. Uhmm... isn't tracking down a package where customer service should come in?!?! Nonetheless... I went ahead and track down my post office driver and he confirmed there were no other packages. Called customer service back they wrote up the situation and advised I should receive an email confirming if a remake would be made. This irritated me but I gave them the benefit of the doubt that they would do the right thing… And I did in fact receive an email advising my missing items were in production again. Several weeks later I finally receive my package… only to find out... once again my order was incomplete! This time I received one cutting board and one stand… Missing another stand and my gift boxes. By this point I've already missed gifting the items I purchased as gifts... So once again I've contacted customer service and advised my order was once again incomplete. I advised I no longer needed the gift boxes so they said they would credit me for those. (time will y'all if they are able to get this right)... I am now waiting for an email to confirm a new order was placed for my missing stand. I asked if my stand could be overnighted given this would be their third attempt to try to get my order right and was told that was not possible. So now I will wait another few weeks and hope that their 3rd attempt to fill an order is the time the get it right! Packing a package is not rocket science people... but for this company it seems to be a very hard concept to grasp...
The service and overall experience has been very poor to date. I will never order from this company again.

I ordered several gifts from Qualtry for Christmas and have not received any nor a response from CS.

A complete fraud, stay away. This vendor is a ripoff, stay away. Do not do business with qualtry. Bogus.

Oh. Where do i begin? I got a groupon for an order of mason jars. They were half off but still pricey. When i went to go check out through the website, there was a $60 shipping. Which said about that in the groupon. Not sure how i was suppose to know that but i already paid for the groupon so i went ahead and ordered. My husband and i were getting them for our bridal party and were looking forward to giving them. When they arrived 4 out of 10 were off center (names), the lettering was way smaller in person, and there was this "not for home canning" indented right on the same side of the name and it looked so tacky. I emailed immediately to let them know that i would at least liked the names that were off center to be fixed. They were nice and asked me what other issues and they said they would sent out new ones. So i got my 2nd shipment and 1 was broken (which i paid extra for insurance), all of them had the "not for home canning" still on the front, and they didnt send me 1 of the ones that were off center. So i emailed again. Again they were nice and said they would get it out asap but they were out of stock. So i waited. Thought about 3 months later. Sent the guy another email, asking if i was still getting my product. He apologized and said it got lost in transit but he would get it out to me right away. So i get my 3rd shipment... still have the "not for home canning" indented on the same side as the names, 2 are off center and 1 looked like the engraved lettering is chipping off. Now let me tell you: these mason jars are not good quality. The engraved lettering is cheaply made. Im just so over going through this process. Im alittle embarassed to even give them to my bridal party and we spent a pretty penny on them AND we only paid 50% + $60.

Original order placed on November 25,2020 and confirmation of order received same day, at 12:27pm

According to USPS, shipping label was created on December 4,2020 at 10:21pm and USPS Awaiting Item

Email notifying of tracking number received on December 6,2020 at 10:52pm

Contacted Qualtry on Saturday, December 12,2020 at 2:22pm to ask why USPS was still showing that the items were on their way to USPS facility. CSR agrees that that is odd, but would need to check with the Embroidery Manager and would get back to me.

Notified yesterday, December 13,2020 at 11:52pm that items were made on Friday, December 11,2020 and should have been shipped out on Saturday, December 12,2020. (When asked why I was notified on the 6th that the items were shipping, no response.)

"Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available." - as of December 14,2020 at 4:40pm

After over a month of waiting for my order, they have FINALLY arrived, and to say that I am displeased is an understatement.

The image on the right is what was shown on their website, which is what lead me to order in the first place. The image on the left was taken today, and it shows what I actually received.

There was no care given to ensure that these items were created as promised! If it weren't for my lack of faith/trust that they would get it right AND the fact that these scarves are now on back order, I would request a replacement.

Just know, I will NEVER order from them again!

Great value, great price, & the gloves I bought made very nice presents! Will definitely buy again!

Received yet another GREAT order from Qualtry! Over the top nice products and we're very pleased. THANK YOU!