Rack Room ShoesReviews 98

Rude customer service.
Almost every sale is a scam. They tell you some mumbo- jumbo about every shoe and how they aren't actually on sale...despite the tags. It's ridiculous.
Meanwhile, we watch someone walk out of the store holding several stolen shoes in his arms with the alarm trigger and the sales people just smile and say "there goes another one."

I purchased a pair of shoes for my husband right before Christmas. We traveled one and a half hours to the Sanford Mall in Florida. When we returned home discovered that the security tag was still on the sneakers. They called rack room shoes and we're told to bring them back to the store so they can remove the security tag. I explained it was an hour and a half round trip for us to drive to Sanford, no concerns no apologies that was our option. She did suggest we could try to remove it with a strong magnet, I am not doing that it is not my job. A second call to customer service they agreed to send a mailing label and explain when they see the movement of the shoes we had with the security tag they would send new shoes. We waited for the label as they were to mail the label to us we do not have a printer. Unfortunately we never saw that label when we called they said they had emailed it to us we explained we don't have a printer again. Finally we received the label I took the sneakers to the pack and ship how to buy a $6 bag and ship the sneakers back. My husband called to see that his new sneakers were going to be sent since there's movement on the ones we had and we're told there is no tracking number or account number or anything like that relate it to those sneakers that she can find. Now we are $90 in the hall and have no sneakers no satisfaction no apology no extra rewards as promised absolutely nothing. I am not sure at this point they can do anything to make it right but at least try.

I ordered three pairs of Hey Dude shoes; two womens and one mens. The first shipment was one pair of the womens shoes and the mens. On the website they had the woman's pair that I ordered labeled as "black" but when I received them the box said "starry night" and they were clearly navy blue. I called to tell them their website had the shoes mislabeled and anyone who orders back shoes expects to receive black shoes, not navy. She insisted the warehouse shipped me the wrong shoes and she would reship me the correct ones, and I continued to tell her that wasn't the case. In the end, though, I thought she understood. I asked if I could choose a different pair that were actually black. I was told I had to wait 24-48 hours for email approval. I received that email two days later and another email saying the black shoe order had been processed but by that time had decided to keep the navy shoes because I was over dealing with the company, so I called to cancel that order. Three days later I received a shipment and had no idea why, and turns out it was the same pair of wrong (starry night-navy blue) shoes yet again. They reshipped me the wrong shoes TWICE. So, I had to go to the library and then to fedex to ship them back when I never asked them to ship me navy blue shoes once, let alone twice.
Never thought I would be a Karen, but I went straight up Karen on the lady who took my last call because she didn't believe their website was wrong and made me email her a picture of the discrepancy between their label and the shoe box and shoe color. It was only after receiving my email that she apologized to me. I spent $180 on this website and had to make 5 phone calls totaling 1 hour and 27 minutes to get this straightened out.
Needless to say, never again.

Why no public restrooms? In a strip mall it is essential that you have public restrooms! No business from me!

Went to return pair of shoes I paid 33.32 for at the rack room shoes at Riva Festival. Had 2 receipts because of my daughter exchanging a pair of shoes at the Annapolis Mall rack room shoe store. We did that under the suggestion of the salesperson at Riva Festival because he wanted his store to get credit for selling both pairs of shoes. But they did not have the size for my daughter so we had to go to the Annapolis Mall to exchange the shoes for a different pair her size. No credit was ever given back to me on my credit card. It was right there in black and white that no credit was ever given back to my credit card. All he had to do was be smart enough to know how to read the receipt. But this manager was too dumb to understand the receipt! And to be able to make up his own mind without putting the information into the computer to see that no money was ever refunded to me that I paid $33.32 for my shoes ( blowfish tennis shoes). He got nasty with me and asked me what I wanted to do and I told him just give me the shoes I'll give them away rather than have you cheat me out of my $20. He was very degrading the way he talked to me and I am a 69-year-old woman and don't need to be talk to rudely from anyone! Especially someone who has no common sense. So I got upset and they had a line so I said just give me my refund because I thought they were giving me a $29 refund no they gave me a $19.99 plus tax refund and that was the price I paid for my daughter's shoes. If he looked at original receipt he would have seen that! He kept saying the person at Annapolis Mall made the mistake. If she made a mistake with an even exchange that is not my fault. Plus tried to show him no credit was refunded to my account. So what he did was give me a refund for my daughter's shoes by the way my daughter still has them. Because they were only $19.99 plus tax where my blowfish tennis shoes were 40 some dollars plus tax but with a discount they ended up costing $33.32 plus the tax. My husband buys his work shoes from there but you can bet we will never go to another rack room shoe store again. They should hire people that have common sense and can look at the receipt and know what I'm saying cuz it was right there in black and white but I guess he was just too dumb to figure that out. I'm tired of being ripped off by companies because they can't do their jobs correctly! This is a very dissatisfied customer and I had to let this be known. Don't buy shoes there if you ever think you may have to return them or you have money to waste. My shoes were never worn they were just too tight on my feet so I returned them and was going to get a different size. Don't go to rack room shoes at Riva Festival unless you want to be degraded, ripped off and robbed of your money. I have all receipts to prove my case. If I was a man this manager would not have treated me like this or talked down to me!

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Agent profile picture
Ka

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Rack Room Shoes
Hello there! Need help? Reach out to us right here, and we'll get back to you as soon as we can!
I have on a pair of new shoes now but they are hurting my feet. How can i return these?
An hour agoAgent profile picture
Ka
Hi, thank you for using Rack Room Shoes Live Chat! How may I help you today?
I'm sorry we do not return/exchange worn items as stated on the back of our receipts.
I bought a pair of Brooks on Saturday and wearing them today at work but they are hurting my feet.
Well how do you know if they are a good fit if you dont wear them
An hour agoAgent profile picture
Ka
You may try them on in our store or in your home on a carpeted area so that the shoes are not damaged.
Ok so i have a carpeted office
An hour agoAgent profile picture
Ka
If the item is not damaged and does not appear to be worn you may try taking it into your store with the box and the receipt to see if we can assist.
Guess i will go back to getting my Brooks at Fleet Feet, there you can wear them all you need and return within 30 days.
An hour agoAgent profile picture
Ka
We are sorry to hear that.
This is so disappointing. I will not shop here again. My feet are very sensitive, surgeries on both feet. This is terrible policy
An hour agoAgent profile picture
Ka
I'm sorry, it is posted in our store on our receipts and website. We are unable to sell worn items so we can't take them back if they appear to be worn.

Bought 4 pair for Reef Slides, ordered Monday 10/3 Slides showed up Wednesday 10/5! Great prices, buy one get one half off.!

I read a lot of the reviews after I purchased my daughter's shoes and thought oh no I hope this goes well. I didn't have to deal with customer service, I didn't have to wait long for them to arrive either. I ordered on 8/20 and paid the extra fee to have them delivered sooner and received them on 8/23. Everything was great from the size to the quality of shoe. I will be ordering again soon! Don't let these reviews keep you from ordering with Rack Room.

Ordered some boots, was provided shipping information but it's been three weeks and still no boots and no response from Customer Service.

I ORDERED 2 PAIR OF NIKE BOROUGH SHOES ON 7/29 AND I DIDN'T RECEIVE MY SHIPMENT THAT WAS SUPPOSED TO BE DELIVERED TO ME ON FRIDAY 8/5. WHEN REACHING OUT TO CUSTOMER SERVICE, NO ONE KNOWS ANYTHING. THEY KEPT ME ON HOLD. DON'T BUY ANYTHING FROM RACK ROOM ONLINE.

I ordered a pair of the black platform converse July 1st. It is now July 29th. I just got off the phone with customer service and the lady had no answers for me. I asked why it's has taken almost a month for the company to send me my shoes and she said they are sold out. If they're sold out why does it say in stock? I didn't even receive an email that you guys can't fulfill my order. So unprofessional. The lady on the phone even asked me why it took me so long to call?! I had the benefit of the doubt but that was wrong of me. I'm mad because you have taken my money and I still have not received my product. No wonder you guys have not even a 2 star ratting. Laughable.

I purchased a pair of shoes and wore them 2x in 5 days causing visible blisters on my toes. I went with my receipt to exchange them for another pair. The sandles were still in perfect condition except the bottoms (which you litterally walk on) had a few marks. I was told they would not take them because they were worn. DO NOT SHOP AT THIS STORE

Reading these "reviews", makes you wonder what planet some of these people live on. Each brand fits differently. Unless you or reordering something you already have, or tried on at a store, chances are they are different sizing. Again, Each Brand Fits Differently! Stop complaining about return shipping fees. Those returns are your fault!

I got way better shoes from here compared to Amazon. I have order more than once and have been really pleased.

Absolutely horrible customer service at the Castle Rock, CO location. Rudest workers. Really snotty workers accused us of wearing shoes and didn't want to give a full refund. We bought the shoes for my daughter (who wasn't with us). She didn't want them because she already had the same pair. So we returned 2 hours later to do the return. We never even took the shoes out of the box. Two workers, one named Mary and her manager, were extremely rude and said the shoes looked worn. The manager that checked us out 2 hours earlier had even looked the shoes over before she rang us up. But 2 hours later said the shoes looked worn. The shoes never even came out of the box or even my car. They acted like we were lying were so nasty about it. We used to shop there a lot, but will never go back. And will definitely let everyone we know about this store.

I ordered a pair of tie dye converse on 3/23/22, recieved an order confirmation with a Bag number. Have been checking on the status regularly and finally called today. They can not find my order and have no record of my order even though I provided her with all the information on my receipt. Not only that but I can not find these shoes anywhere! I will not ever buy shoes through Rack Room Shoes again and would discourage others from buy from them also. Very frustrated and unhappy!

I returned the shoes I ordered since they were way too small. I called Rack Room to ask if I could get a free shipping mailer, since I ordered Asics, which I buy a lot of, but whose sizing has been inconsistent lately, no matter where I shop. I also told then I wanted an exchange for a larger size. They said certainly and told me to be sure to include the form indicating so. They sent the mailer, and I correctly filled out the paperwork for an exchange to a larger size. Today I was notified they refunded my initial purchaser, short $7.53 for shipping,. I called them to see why they refunded instead of exchanging. The rep first tried to say I hadn't included the form asking for an exchange. I replied that I had in fact included it and had also told the rep I called when asking for the shipping label I wanted an exchange. It was at that point that he decided to check on it, and then he did admit I had correctly done what was needed for the exchange. He said he didn't know why they screwed it up. He did not offer a refund of my $7.53, but did say he'd send the bigger size with free shipping. I then asked if that pair didn't fit, would I be responsible for shipping to return them. He said I would be responsible for the return shipping., At that point I told him I was done with Rack Room, forget it! I also told him I'd recently read that 2 out of every 5 retail sales is to Amazon or Walmart. I told him that's why outfits like Rack Room struggle to stay in business, since they treat customers badly. If they want to compete, they'd better get it together in terms of customer service! I also told him this is why I dislike buying shoes on line. Yes Ii still need shoes, but I'll buy them locally where I can try them on!

Lincoln city location has horrible service nobody greeted us and the the whole hour we were there nobody came to help us there are signs saying by 1 get the other 1/2 off at check out we were notified that dose not apply to certain brands wich it dose not say that on any of there signs throw out stores also at check out my card was charged 2times I bought 7 pairs of shoes my bill wasn't under 100$ now I have to wait for a investigation to be done wich takes 10 days WOW also after my 1 1/2 hour drive home I then notice the cashier also didn't take off 2 tag sensors of my child's shoe now he caint even where2 brand new shoes that I was double charged for gas is $4:59 a Galvan I have to now drive 25 miles away to the closest store to have this tag sensor removed what a joke won't ever shop here again

I went to Rack room shoes Pompano beach, Fl, ready to buy few shoes for the kids, but the manager was extremely rude when I politely asked her to remove the security tag to try on. Terrible customer service, stay away!