Rack Room Shoes

Reading these "reviews", makes you wonder what planet some of these people live on. Each brand fits differently. Unless you or reordering something you already have, or tried on at a store, chances are they are different sizing. Again, Each Brand Fits Differently! Stop complaining about return shipping fees. Those returns are your fault!

I've been shopping here for years. They decided it would be fun to double charge me 42 dollars twice. They won't refund. They keep saying I wasn't double charged. But I was it's on my bank statement. I will never shop a rack room shoes again. Their customer service is trash. I would recommend paying extra to go anywhere else but here.

The Pickup Service for Rack Room Shoes in Pineville, NC is terrible. My order was not ready for pickup after being notified by email. The Associate circled the store 3 or more times trying to find the shoes in my order. After waiting for all the time to gather my order then the associate pulls out each pair from the boxes and my 8 year old daughter sees one of the shoes and realizes she is seeing her christmas gift before christmas. Its 12/23/20 what else are purchases for? I purchased these online so my kids do not see what I am buying for them. After talking with the Store Manager about this terrible experience I was told there was nothing that could be done.

First of all they sent my shoes to the wrong address, then they tried to blame FedEx, but FedEx said that Rack Room shoes gave them the ok to drop them off at my old address which is in another city. I mean U can't be that stupid! They got poor customer service, they claim they don't have supervisors, they will never ever ever get my business again.

Absolutely horrible customer service at the Castle Rock, CO location. Rudest workers. Really snotty workers accused us of wearing shoes and didn't want to give a full refund. We bought the shoes for my daughter (who wasn't with us). She didn't want them because she already had the same pair. So we returned 2 hours later to do the return. We never even took the shoes out of the box. Two workers, one named Mary and her manager, were extremely rude and said the shoes looked worn. The manager that checked us out 2 hours earlier had even looked the shoes over before she rang us up. But 2 hours later said the shoes looked worn. The shoes never even came out of the box or even my car. They acted like we were lying were so nasty about it. We used to shop there a lot, but will never go back. And will definitely let everyone we know about this store.

If you look at their return by mail section they make it sound so easy for you to return your shoes. Instead of just saying YOU pay for return shipping they play word games to make you think you will just attach the shipping label you receive with your shoes. I tried to find Out if I have to pay for return shipping before I made my purchase and nowhere does it specify that the customer will be paying for return shipping until you actually call customer service and find out you will be paying for shipping. In this case since I got buy one get one 50% off I'm returning the 50% off shoe which is only worth the value of the shipping so it's not worth my time or money to return it. Hate shady companies who's policies aren't transparent. Won't be doing business with you again. Just say customers will
Be paying for packaging and shipping if they have to return something.

They never get back to you when ask to escalate info to supervisor, they never knew how to fix my problem and literally refuse a supervisor. Customer rep was so unprofessional and never even apologize. First contact and such a back experience.