Rakuten (formerly Ebates) is an amazing cash back site! I have been using their services and cash back feature for the past 3+ years. They're highly reliable and timely in sending out the quarterly cash back checks. Even better, their customer service is top notch! Anytime I've faced an issue with a purchase or cash back, they have always resolved it for me promptly and to my satisfaction. I very much appreciate their responsiveness!
Ordered a "BRAND NEW" vacuum cleaner and received something that was clearly not Brand new. Indeed it was missing one of the components. Contacted both Rakuten and their supplier and neither has followed up on my requested return of the vacuum. After four attempts over three weeks of trying, I have issued a charge back through my credit card company. Will see what follows.
Absolutely amazing customer service from Harley W. From Ebates Member Services! She was sweet, answered me back quickly every time I had a question, and 100% resolved my problem with no issues! I will definitely be recommending Ebates to everyone because of her! (Not to mention Harley was almost my daughters name, I've always loved it lol) Thanks again Harley!
Ebates provides great offers of cash back with SUPER satisfactory customer services and reliable customer support. For saving money as shopping, it is a must-know resource. Also, it performs a friendly-use interfaces in terms of online website and mobile app concerns. The archives of shopping transaction and cash back/bonus history are very clear and informative. Hannah is definitely the best out there. Highly Recommended!
They work very had to make sure that you get every penny you deserve! I have been a member for at least 3 years and I love spending my extra money that I get from my Ebates check! It was easy to sign up and I even got $10.00 just for signing up, so that's an awesome deal you can; t find anywhere else!
Over the years my online shopping has increased substantially. About the only places I don't shop online is the grocery store. Even if I buy my items at the local store I do all my comparison shopping online and read product reviews. Therefore, it makes sense to use Ebates to get additional savings. The app is on my computer and I activate it whenever I am making an online purchase. It's amazing how quickly those few cents add up. I elected the option of having my cash back funds deposited in PayPal so it's nice to get that extra money for nothing more than clicking on their logo.
This is totally the best site out there on the internet... how can you not love being paid back $from items you had purchased online... plus I was having a slight problem and they took care of my problem right away and personally thru my email until I was satisfied... so you just can't go wrong on this win win situation.
Placed a trip thru ebates.com and after multiple requests for my cash back still nothing.
They stated that it may take 40 days after the trip. That has since passed and still nothing. Even requesting after the 40 days.
I used to really like this site and don't think that I will be using it anymore.
Seems like this is false advertising to me. Stay away or just don't plan on getting anything from using it their site.
UPDATE!
Thank You ebates for following through with this. 2 thumbs up for you!
Carol S. Helped me with a small problem and got the issue settled in record time over the weekend! Why not use Ebates when your doing your online shopping? It's as easy as it can be and you get money back on your online order.
I've been with ebates since 2011. The past few years they really seem to be dropping the ball in putting money in your account after a purchase. You need to be diligent. Keep your online receipts, you most likely (50% or more of the time) will have to track down your money. Pay attention, and it's worth it.
Overview
Rakuten has a rating of 3.3 stars from 1,980 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members