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Rakuten

How would you rate Rakuten?
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Illinois
1 review
1 helpful vote
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Absolutely incredible staff!
November 20, 2014

Absolutely incredible staff! They helped combine my accounts after I accidently got cash back under my Facebook account. Thank you again!

Date of experience: November 20, 2014
Pennsylvania
1 review
0 helpful votes
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Polite, Patient, & Professional
November 19, 2015

Allishia at Ebates worked for hours trying to fix my technical issues and re instate my purchases from Home Depot & HSN. Ebates were very patient & kind.

Date of experience: November 18, 2015
Finland
1 review
0 helpful votes
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Great
February 21, 2022

Love getting cash back for items I'm buying anyway. Rakuten is super easy to use. Plus the customer service is amazing.

Date of experience: February 20, 2022
Texas
1 review
3 helpful votes
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Promises made not kept
April 27, 2019

They send things out for bonus dollars and make it hard to qualify. Terrible website. I predict They won't last long.

Date of experience: April 27, 2019
Colorado
1 review
0 helpful votes
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Great service
March 6, 2015

I was looking for a rebate from a purchase made over 11 days ago. Great service and fast response.

Thanks Nicole

Date of experience: March 6, 2015
New York
1 review
0 helpful votes
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Didn't get my rebate check
April 12, 2016

I asked a question about my account over last weekend. I heard back from them almost immediately today! Such good service

Date of experience: April 11, 2016
New York
1 review
4 helpful votes
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Unhappy
June 9, 2019

About half the time I go through your site to purchase something I do not get any money back from you.

Date of experience: June 9, 2019
Ohio
13 reviews
40 helpful votes
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One of my top go to rebate apps. I've earned over $500 back and site seems capable of tracking links well.

Date of experience: May 10, 2020
Ireland
1 review
0 helpful votes
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Good
August 6, 2018

Ive been with these guys for about 2 years. My cousin introduced me and he lives in the States. Its not a scam and I recommend them for sure.

Date of experience: August 6, 2018
Indiana
1 review
1 helpful vote
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Ebates rocks!
March 10, 2018

Free money and excellent customer service! You cannot go wrong! I use them all the time and recommend to everyone!

Date of experience: March 10, 2018
Michigan
1 review
1 helpful vote
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Hanna was so great in helping me understand how my new account works. She explained things and was very respectful.

Date of experience: December 3, 2014
New Jersey
2 reviews
0 helpful votes
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Great site
July 31, 2019

Love this site for deals and cash back. Easy to use and the downloaded reminder that pops up is excellent

Date of experience: July 31, 2019
New Jersey
11 reviews
16 helpful votes
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As a broke college student I'm always down to save money or get money back. Tried this site and I LOVE IT! I get what I need and I get some money back.

Date of experience: May 15, 2014
North Carolina
1 review
0 helpful votes
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Excellent
April 28, 2019

Smooth... got everything I ordered fine... the best deal I found. It works great and son is a happy chappy.

Date of experience: April 27, 2019
Ohio
1 review
2 helpful votes
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Made purchases and did not get credit
April 23, 2019

Would give it a 0 made several purchases through the site and my account was not credited toward those purchases

Date of experience: April 23, 2019
New Jersey
1 review
1 helpful vote
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Missed transaction
September 14, 2015

I missed logging into ebates to pay for item. They were generous enough to credit my account. Awesome customer service!

Date of experience: September 13, 2015
New Jersey
1 review
1 helpful vote
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Real deal
November 16, 2017

High level of customer service and quick resolution.
I am very pleased with the experience.
They do keep the promises

Date of experience: November 16, 2017
New Jersey
1 review
0 helpful votes
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EXCELLENT!
April 5, 2018

Shawn was awesome! Quick and great service. Bravo! Im a fan of ebates and would highly recommend it to everyone.

Date of experience: April 5, 2018
Kansas
2 reviews
0 helpful votes
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Love getting cashback!
June 6, 2019

Always faithful and excellent to get extra money back. I love getting my checks. Looking forward to the next one.

Date of experience: June 5, 2019
California
1 review
0 helpful votes
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Much faster response to shopping credit
June 6, 2019

Much faster response to shopping credit. But the gift card offers in lieu of cash are kind of lame though.

Date of experience: June 5, 2019

Overview

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 51st among Cash Back sites.

service
190
value
152
returns
64
quality
122
This company does not typically respond to reviews
+61