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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Ebates would be a 5 star all around if only you didn't have to always chase them for your money! I shop online on a regular basis I constantly have to ask "where's my cash back" You would think they would have an updated system that would enable them to follow up on outstanding cash for their customers! I just went back 3 months in my history to find almost $25 is owed me who knows what other $$ i missed in the past, its funny how it's slowly appearing in my account once I requested it which makes me wonder if Ebates is trying to pull the wool over some consumers eyes to keep the $$. My point is I shouldn't have to chase them, if I didn't inquire I probably would never get any of my money! On the other hand customer service is quick!
Date of experience: September 4, 2015
Ebates is the best! If you're going to shop online anyways there is no reason why you shouldn't shop through Ebates. They always send me updates about my recent purchases and the money I've earned. I get extra bonuses for referring people and when you sign up you get a gift card. Customer service is always helpful as well with any questions I have. Definitely join Ebates!
Date of experience: June 10, 2014
Upon signing up for Ebates I expected a $10 kohls gift card after making my first purchase, as it turns out the promotion expired before I acted on it. BUT after contacting customer care they graciously explained the issue and as courtesy will be sending me a $10 kohl a gift card anyway! I have earned at least $15 additionally through my purchases that I was planning to make anyway. So far I'm loving Ebates!
Date of experience: September 17, 2015
I'm fairly new to ebates and have had several questions. Every time I sent an inquiry to customer service, I was answered later that day with a resolution. Everyone has been so friendly and patient with me. I love this opportunity to keep a little cash in my pocket as I shop and being with Ebates has been a fun, rewarding experience so far.
Date of experience: December 7, 2014
After finding that a couple of orders I placed online did not go through my Ebates account I contacted Ebates customer service. With only one or two questions by email the customer service department was able to find the problem and solve it to my satisfaction. They certainly did not have to go the extra mile to help me but I'm glad they did!
Date of experience: June 10, 2015
I realized I had never cashed one of my Ebates checks (and they expire after 90 days), so I emailed customer support asking if it might be possible to get a replacement check. I received an email back the next day asking for my address so that a replacement check could be sent. I haven't yet received it, but I will be thrilled when I do!
Date of experience: September 11, 2014
I had a question which I needed to contact Customer Service about. The Ebates Customer Care person I dealt with, Nicole, was not only very helpful but thorough and courteous. She went beyond just answering my question and provided insights into Ebates that will be helpful to me in the future. I'm very pleased with the outcome of this inquiry.
Date of experience: March 19, 2015
Excellent service. Basically free money. Their app and browser add-ons are great -- tells you when you are eligible for cash back with a purchase. The customer service is excellent too. Would totally recommend.
Date of experience: November 17, 2017
I shop on online often and am grateful that a good friend of mine told me about Ebates, the service is awesome and getting money back for your purchase is amazing. I ran into a problem and emailed EBATES and immediately i revived a response and rectified the situation. This was beyond anything I experienced in the past with any customer service. I am telling everyone about this outstanding company.
Date of experience: March 21, 2015
I always use ebates when rebate is available. Have contacted customer service a couple times and always was treated like a valuable consumer. Highly recommend ebates and send referrals to all my friends.
Date of experience: July 6, 2015
Though it was totally my own doing, by not reading what was part of the deal... ebates still gave me cash back on an item that wasn't covered. They were courteous and quick to respond when I asked where my cash back was.
Date of experience: May 28, 2015
I can not believe how good the service is with ebates. I signed up as a free member and they treated me like i paid for a thousand dollar membership. The people over at Dubli better watch out because Ebates is going to put them out of business fast.
Why would anyone pay for a membership to save money when there is a place that's giving it away. I made money with my first purchase after signing up.
http://www.ebates.com/rf.do?referrerid=*******
Date of experience: May 8, 2015
I don't do much spending, but for what I have done, Ebates is there. When my check was lost in the mail, they were on time and on target with sending my funds via my paypal account. Tonya walked me through the entire process. It is awesome!
Date of experience: January 10, 2019
I had bought a product through Ebates and had some issues with the refund process. It was actually my fault because I hadn't read the fine print, but there were some problems with the way it was advertised on the site. However, as soon as I brought this to Ebates attention, they made it right. They were able to give me the correct information for next time, but also gave my the refund even if they didn't have to. I will definitely be working with Ebates again-they have made my shopping so much easier and their customer service is exemplary. Every other company should be taking note of this! Would recommend to all shoppers!
Date of experience: June 26, 2015
I let one of my eBates checks expire. I emailed customer service and had a response within 12 hours. They asked for the check #, name and address. They voided old check, issued a new one and there was no hassle for me! WOW, so impressed with their quick response and resolution.
Date of experience: April 24, 2015
I Love Ebates.com! It is a great way to make extra money on something you were going to buy already. Their customer service is excellent and very quick with their response back to you if you should need one! I have used Ebates.com for many years and highly recommend them to everyone!
Date of experience: October 27, 2017
I've been using ebates for about 6 years. I've gotten cash back checks every time they send then. BUT I have literally dozens of shopping trips made via ebates where I purchased stuff but never got cash back. I used to contact them and full out the inquiriy form asking why and I would end up getting the money i was due. But who has the time to keep doing that when you shop online regularly? So now I just take the cash they give me and let the ones they don't go. They need to fix something- that's for sure. I will still use them and be grateful when I actually get the cash back promised.
Date of experience: October 19, 2017
I had an issue with my account not adding up with my Google Chrome extension. I emailed customer support and they too care of the problem in a few days. Now, everything is up and running as it should be. This is the type of service you should get any and everywhere!
Date of experience: June 20, 2016
So you do get some % amount back, but often the rebate is for only certain items. Also the ads are misleading, suggesting you can receive hundreds of dollars, when in fact you would have to spend a vast amount to reach that level or buy a large item (assuming that large purchase was eligible). For me it turned out it wasn't worth it.
Date of experience: April 23, 2019
At least, once a year Rakuten takes it upon itself to monitor our account and cancel its use if they don't understand a charge. This has happened 6 times. There have never been any illegal charges on the card, jus the whim of the monitor. As a result, we have lost sale items because they were sold out before we could reinstate the card. Usually it is for a large purchase item ($2,000. Shed, $1500 matress) which I guess they don't want to pay. We have repeatedly asked that they never cancel our card, we will just pay any charge that is not legit. They always promise they will put it in our file, but it still happened.
Date of experience: May 12, 2021
I have contacted Ebates 3 times by email since signing up, twice with questions and once with a problem with a link. Each time the response was within minutes. My questions were answered immediately and I was extremely pleased. The problem with the link was resolved in less than 24 hours and I also received follow up emails from the same person who responded to my original message. I am so happy with the cash back program from Ebates, the excellent customer service is icing on the cake!
Date of experience: January 22, 2016
SCAM ALERT: Ebates will advertise their promotions like crazy. Ebates will only keep up their end of the bargain if the individual spends hours and hours trying to find out why they never got what they should have. Those who never notice or spend the time get nothing. Ebates will only give you what you should get in the first place if you spend time. I encourage others to look up reports about this issue.
Date of experience: September 25, 2013
Wow, at first I was a skeptic when my mother first told me about earring money back for shopping online, but she showed me her first check and in 3 months of online shopping she earned over $200 dollars! She made me a believer! So what are you waiting for get EBATES and make some money, all you have to do is shop.
Date of experience: November 29, 2017
I recently contacted Ebates to update my personal information. Nicole was so timely with her responses and helped me get everything up to date and get some checks reissued. This was an excellent customer service experience, I was very impressed!
Date of experience: February 27, 2015
So thankful to have Brooklyn handle my complaint. She was very professional, knowledgeable and concerned about my issue! She definitely deserves a raise, bonus and promotion for her excellent customer service - which is very, very hard to find these days!
Date of experience: September 18, 2020
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
