I've used Ebates whenever I can remember to check their site first before online shopping. No problems so far and I have received the sign up giftcard and at least 2 checks. One thing to remember is that they usually don't send you a check until you accrue a certain amount. No complaints for a free service!
I've used this app for over a year now. When things post automatically it's great. When they say 'pending' you know it'll be a problem. I've had multiple purchases not show up and I've even emailed five separate times over a month period about one order and have yet to receive a response. They simply don't care.
I've used EBates for years. Now it's Rakuten. No difference on that score. I do sort of resent their now sticking their own shopping out there all the time but it's a mild irritant. Otherwise, all is good.
I recently booked thru a vendor that was supposed to pay 10% back. When I received my email from ebates it was substantially less. I emailed them about it and they gave me the balance. Great customer service.
Such great customer service! Very nice and patient people to deal with. They answered all my questions and concerns that I had in a prompt and timely manner. I received my free gift card and my first big fat check very quickly. Hey you go shopping for all kinds of things, you might as well save with coupons and you even get a percentage of what you spend back. It really does work! I highly recommend!
I got started with Rakuten about 6 months ago and have already received checks! It is so easy to set up with navigation prompts that easily guide you through the process. I really appreciate the automatic activation when you visit a website that they offer rewards and there are special offers that come with about every store.
Have had an Ebates account for years and it always worked well (I received my reward. However, since Dec. I stopped receiving any rewards although I purchased many gifts. Recently it looks like it works at least occasionally.
Other companies should have customer service like Ebates. They always get back to you ASAP with an answer. Checks come the day they tell you that its coming. I've never had a problem. Love Ebates, They go Beyond.
I want to clarify some points made by critics here. Yes, you have to spend some time and attention to your shopping. Shop a little first, before going to Ebates so you know about what is available. Open a site through Ebates, and buy on that site opening, and you will get your rebate. You may or may not get other offers available, like free shipping, however, because some sites only give one discount. I have always found Ebates pays out on schedule without a fight, even on big ticket items.
The site itself is great if you do a lot of online shopping. They even have some in store ebates that can be used. However, this review is about the customer service. I reached out to get a new "big fat check" printed. Not only did they respond quickly, they apologized for the "delay" and got a new check printed and sent out to me without any hassle. THAT'S customer service
Overview
Rakuten has a rating of 3.3 stars from 1,980 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members