Ray-Ban

If you try to get a prescription pair of sunglasses on sale, they will cancel you. You will then not get the sale price. They cannot function internally, there is no connectivity between the sales and the prescription department. You upload your RX and they email you saying you haven't uploaded. Then you upload again and they cancel. And customer services does not care - it's a different department "responsible team" internally. AVOID.

This is the first time I ever experienced sunglass lenses peeling

Ray-Ban will not do anything because they indicated past 2 years but saw other review where the same issue of peeling happened and it was under a year.

Previously owned Serengeti sunglasses for 15 years and had no issues, only had to replace them as they were stolen
I recently purchased another pair of Serengeti's and will never purchase Ray-Ban again

I bought a pair of glasses online and they didn't work out. When I sent them back, I told the service rep that I spoke with that the credit card I used to purchase them was no longer active, so they said they would send me a check. I have since had to reach out to customer service over 6 times! Every time I talk to them they tell me they will mail me a refund check and then 3 days later I get an email saying that my refund has been resolved and they put the money back on the credit card that I have explained (numerous times) is no longer active. I have have still not received a refund and continue to go in circles with their service department. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

After shopping all over So Cal and could not find Aviator sunglasses in solid brown, 55mm, I opted to order them on line. I was concerned with the lack of protection Ray Ban cases offer so I paid an extra $25 to get the "leather" case. What I received was an even flimsier case that WAS NOT LEATHER! I contacted RB, who said I needed to return the whole thing to get a regular case that should have been free anyway with the glasses. I'M NOT HAPPY! Maui Jim just earned my business back!

I bought my sunglasses 7 months ago. Ray ban advertises a 2 year warranty. While I was traveling, my sunglasses were in my ray ban case, and the frame broke. When I reached out to ray ban and sent a claim in they told me the repairs were not eligible for the warranty. They offered me a new pair of the same sunglasses for $102, which is ridiculous. They sunglasses lasted 7 months. Horrible quality, horrible customer service experience.

I recently purchased a pair of aviators from this business and I inadvertently bought a case as an added accessory thinking the glasses didn't come with one. When I opened the box I found that I didn't have to purchase the case separately. I called the first time and was put on hold for 25 minutes and the rep never came back and instead I got a phone survey to describe my visit...(seriously!) Second time I called I cancelled the entire order. Unfortunately, they only refunded me for the extra case but not the returned glasses too. After four anguishing calls, I realized I was dealing with complete imbeciles and called the credit card company and disputed the charges. If you ever need to buy Ray-Ban glasses, you're better off buying from a specialized retailer like Sunglass Hut whose employees know what they're doing as opposed to the jokers employed directly by the manufacturer.

They canceled my order on me with no rhyme or reason. Money's there, pay was taken out and refunded. Not sure why they canceled my order but that's their loss, I was on the fence about needing sunglasses anyway so I guess they made the decision for me and I won't be spending a rather nonsensical amount for an up charged unnecessary product. Maybe next time explain why you canceled someone's order and actually, how about you just don't cancel their order unless there's an actual problem. I have to say, I do quite a bit of online shopping and this is the first time the seller has canceled on me. I'm an impulsive buyer and somehow they managed to lose my business. Aside from all of that, their site is rather slow and clunky. And I don't even need to get into the ringleader, market choke holder that is Luxottica.