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Records Finder has a rating of 3.8 stars from 7,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access, and accurate information. Records Finder ranks 3rd among Government Records sites.
This company responds to reviews on average within 2 days
I had cancelled online two days after starting the trial. It apparently didn't process my cancellation. Membership fee was drafted from my account. I called customer service expecting to be told they would cancel effective for today an no more drafts would occur. I was told that but upon expressing my disappointment the representative continue to reach out to his supervisor and I was given a credit for the amount withdrawn from my account.
I paid for the subscription try to obtain previous owner registration information or name from the title was unable to find any of the matching information after paying for the subscription
This my first experience, and it was a good one - It was said that there was no information when I pressed the button access my report.
But after I called the telephone number to contact the company, the lady on the phone was very nice and she found the report and read it for me..
I was looking for recent police reports and I had already paid 14.99 for the report but then needed to upgrade to premium to see recent reports. I found my info through a free site after paying for this, so I cancelled.
Hello Kayla,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. It shows that you canceled the subscription but still have up to the 10th of October to use the service. If you're open to discussing this further, we do offer free search assistance. Please reach out to us via email at askrecordsfinder@recordsfinder.com or, better if you can call +1 833-922-2315 between (9 am - 5 pm) Eastern for assistance. We'd greatly appreciate the opportunity to make things right and work toward earning back your business.
Have a great day!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
After submitting payment I received a message " no records found "
I know the license is current and has a registered owner. I will call customer service on Monday to either obtain the information I want or cancel the trial period I paid for.
Hello Linda,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We know that you reached our Customer Care Team to cancel your account, and you still have up to the 13th to use the site for your searches.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I be was looking for basic marriage & divorce records. I know for a fact the 2 people I looked up were married but all of your reports stated there were "no marriage records" for the 2 individuals. I know they were married to each other what I was needing more information on is IF they ever actually filed for divorce. But once your site said neither were ever married I lost all faith in trusting your site to dig further for divorce information
Hello Brittney,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you had your subscription canceled and still have access until the 20th of August for your 1-month unlimited access, and you will no longer see any future billing from us.
If you need further assistance, please do not hesitate to contact us at askrecordsfinder@recordsfinder.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I was asked about my experience as well as if it was possible to make it better. She handled my issue head on without trying to hard to up sell me to do something else. Thanks for handling my issue head on. Very polite young lady.
Hi Bianca,
Thank you for this excellent review! We're happy to hear that you were satisfied with customer service. We work hard to meet expectations like yours, and we're delighted to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I was trying to get information regarding my dad and the information doesn't match what I already know, so I feel ripped off. There was no added value with record finders. I will be canceling immediately.
Hi Cynthia,
We're sorry to hear that you were not satisfied with the report you received. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured, we're here to help you. We can also confirm that your account has been canceled; our company will no longer bill you. The payment of $14.98 will allow you access until September 17,2021.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
When I did the initial search it indicated that you all had information about the vehicle in question, but after I paid for it, you had nothing, not even 1% of the information listed on the free carfax report.
I'm not sure anymore.
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Went through the whole process as the site said they HAD a report ready for me. Once I paid. The site then tells me they don't have the report. Completely Lied just to get my $$$. I cancelled immediately.
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm a Canadian and was looking at results for Canadian individuals at canadarecordsfinder. Two reports were generated and were advertised as available if I paid $4.95 to view them. I paid and was redirected to the US site with no option to view the Canadian reports. **If Canadian reports are unavailable, please do not advertise them for sale.**
Fortunately, your support staff (Cath) was very helpful and refunded the charge immediately. I'd give her 5 stars out of 5.
Hi Stephanie,
We sincerely apologize for what happened. Recordsfinder currently does not offer International Searches at this time. I will raise this with the right department and have it fixed. I'm also happy to hear that Cath was able to help you out. I'll make sure she reads your comment; this will surely make her day.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
This question seems appropriate because I tried to contact your support, without any luck, to find out how your automatic charging works because I only have a one off request which I'm happy to pay $1 for but can't see any point at this stage of being a subscriber?
To verify a telephone number's ownship?
I typed in a phone number and it made me think if I paid the money the report would pop right up. I paid the money and the next po p up stated I had not run any reports. Lets hope that I can start from scratch and get the info I was looking for
The rating and the number of reviews
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ran a report on myself as I got a notice that something is puling up in a background check, the data was not provided by the employer. I pulled this report thinking I would get some answers. My bankruptcy that I filed for is not even listed on their report, making me question if there is other info missing that I am not aware of.
Hello Tonia,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We see you had your subscription canceled and still have access until the 6th of November, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
IT tells you that it has the report and view the full report you must prescribe and once you subscribe it will ask you again to do another research but somehow this time it says nothing, no report found on the person! That is ridiculous and do not trust it, I want to delete my account from them in this immediacy!
Janurary 2,2023.
I found the service received from LuLu (and on a day that most businesses are closed), to be professional and exceptional. Thank you and I will not hesitate to recommend to anyone who has a need.
Kerry
Hello Kerry,
Thank you for your review! We're happy you're satisfied with the assistance you received from Lulu. We'll ensure she reads your review; this will make her day. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Hard to get from one record to the other.
Birth date is wrong, education is not correct.
The report says Helen Danner is Married. She is a widow.
Not sure about the remainder of the information.
I didn't look at all 7 records. Just 2.
Hello Suzann,
We appreciate your feedback, and we’re sorry to hear that you received an incorrect report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
I would love to assist you and improve your experience. Please give us a call or send us an email at askrecordsfinder@recordsfinder.com. Rest assured, we are here to help.
We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Wells friend of mine said he used his account to search up a plate number on a vehicle he saw while driving because he figured it's a legitimate motor vehicle that is current on insurance etc…. So he searches the plate number which resulted in him obtaining the vin number so now he is going to get 2 "novelty custom license plates" made with that plate number, and also 2 custom VIN plates that match and switch out the ones on his vehicle for those ones basically turning it into a different vehicle (aside maybe a couple vin locations nobody uses) that way he won't get pulled over for being in a stolie
Hello,
Thank you for taking the time to give us a review. We're happy to hear you're satisfied with the service. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I made a search. Then it said search was complete. Then I had to pay. Now I have to start my search all over again. Bad user experience. Once I pay the report should be ready. Don't make be go through it a gain.
To look up court cases
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The report only had specs on the vehicle and recall history which I can easily Google for free. No title history, no sales history, both of which were listed as items on the sample report before I purchased. This report is of no use to me.
Hello Andrew,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I recently used this website to find out some information, I had to call customer service regarding a billing issue, and the customer service representative was absolutely amazing, very informative, and extremely helpful! I am giving the customer service representative a 5 star rating!
Hi Jessica,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Please let us know if there's anything else I can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Search was advertised as FREE but really was not! Makes me suspect of being scammed by bogus service and data retrieved. Your BBB A+ rating is the only reason I am going to try your service at this time. This is just for a informational request to see what is out there.
Your website presentation implies that once payment is secured the requested record would be available, however that is not the case. Now I must spend additional time to retrieve records I thought would be available.
Hi Danita,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
If you're open to discussing this further, please contact us at customerrelations@recordsfinder.com or call us at +1 833-922-2315 at your most convenient time. We'd greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I was looking for the owner of a car. I gave the license plate number and all I got was general info on the car itself. Useless. I already knew what kind of car it was. Waste of money. Save your money. The $2.95 is just to get you to the website so they can sell you other services.
Wrong information, what is advertised as what info you get for your money is premium information. I have more free information, than your "Detailed Report" I would like to cancel with full refund since info advertised is not provided!
Advertisement promised all these records search. Was provided with owners likes on YouTube and twitter, but there is more public information than your report provides.
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This site cannot provide a driving record like it say it can. Do no be fooled this site is lie and the information it provided on me was mostly incorrect. Do no pay your money on this site, it will be for nothing.
Yes i sure did
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Access over 2 billion public records from thousands of federal, state, city and municipal sources
Hi Ronald,
Thank you for taking the time to give us a review. We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We hope that you will also recommend us to others.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315