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Records Finder has a rating of 3.8 stars from 7,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access, and accurate information. Records Finder ranks 3rd among Government Records sites.
This company responds to reviews on average within 2 days
I had cancelled online two days after starting the trial. It apparently didn't process my cancellation. Membership fee was drafted from my account. I called customer service expecting to be told they would cancel effective for today an no more drafts would occur. I was told that but upon expressing my disappointment the representative continue to reach out to his supervisor and I was given a credit for the amount withdrawn from my account.
I paid for the subscription try to obtain previous owner registration information or name from the title was unable to find any of the matching information after paying for the subscription
It was odd that a survey popped up before I was given the results of my search. This was a waste of money, I paid 14.95 for my 1st search,, but then it had a button for premium results and wanted 18 dollars more. I actually accepted it, considering it more of a lesson than anything. I got back not much at all. So after spending 32 plus,, I had no information
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I put in my search, was told that they had found it, signed up and paid $3.98, and the report was about a different person in a different state from the one that I requested. It turns out that they didn't even have the type of information (driving records) for the state I had requested. This is not honest business practice.
Said it could tell name of owner blah blah blah... only had car info which I had. Only thing giving them a 2nd star was they were very polite on the phone and cancelled my account and waived the $2.95 fee.
The report was a little more extensive than what I saw on the site without paying, but it did not give me the information I needed. I wanted to find the owner of the vehicle so that I could ask them to move their car, but that information was not included. I also did not want a subscription and did not appreciate the inconvenience of having to cancel afterwards.
Not only did i not find what i was looking for, but found a lot of details containing incorrect information about the person i was researching - am merely trying to find a wedding date and can find no records
Hello Lisa,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn't match your expectations.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time. We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I accidentally purchased a subscription and was a little irked but the customer service was great and cancelled the subscription for me without hammering me to stay and double checked my last purchase so I knew I did it myself. Then they proceeded to refund the money for that accidental purchase was overall very patient.
Hello Victoria,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Although they list a Canadian service and a. Ca website and have all of the info for a person of interest, they do not possess that ability to supply the information. They processed the order and charged my card and I had a call to get $$$ back and get off their predatory auto-billing system
Hello CS J.,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I spent $14.95 to be told no records could be found, when I know for a fact that there are records out there. I've requested a refund but I believe this is a scam and I am doubtful I will see my money back!
Hello Jennifer,
We're sorry to hear about your experience. Please know that we collect our data from public data sources that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
I have processed your refund of $14.98 as requested, and please allow 3-5 business days for the refund to go back to your card.
If you have any questions, comments, or suggestions, pls feel free to reach us at
askrecordsfinder@recordsfinder.com.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I pulled up the correct name and was told there was a report, which I purchased. Then I received a response that there was no information available on the person. I would like a full refund if you have charged my account…. Tom Ousley
Hi Thomas,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured, we're here to help you.
We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
The Google search entry stated free. I clicked and your site loads up and stated 4.95 for seven days unlimited search. I really wanted to find out who was sending me threatening emails so I agreed to a seven day trial. I then entered my payment information etc. Then I entered the email address connected to a threatening email towards me that was sent to my company controller where I work. You produced no relevant information connected to the email address I entered. Your database was no help at all.
Hello Harvey,
We're sorry to hear about your experience. Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you have any comments or suggestions, pls do not hesitate to reach us at askrecordsfinder@recordsfinder.com.We value your opinion.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I cancelled my subscription within about 15 minutes of starting it. It gives basic information you can find anywhere, but they charge $25/month. Not for me.
Hello Ericco,
We sincerely apologize if the information was incomplete. We want to turn things around and help you get what you need. As part of your membership, we are more than happy to assist you in uncovering the information you're seeking without any additional charges.
Please reach out to us at askrecordsfinder@ask.recordsfinder.com or call us at 833-922-2315. Give us more information about your search and we will be willing to go the extra mile to help you find what you need.
We look forward to hearing from you and resolving this matter promptly.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I think I have been scammed. It indicated during my search that they found something only for me to pay and it shows no report. They are more interested for you to pay extra for the premium which is not a guarantee that their will be any changes. I am glad I cancelled my subscription. I hope I wont be billed later...
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The person I was trying to get info had been indicted. By the Fayette County Grand Jury in Kentucky and I was seeking info as to what he was charged with as his victim was a family member. I paid the $14.98 Then I think I paid another $18.00 and then when I thought I had found a report that would possibly give me the info I wanted again wanted me to pay $23.08 or something like that I just left your sight and decided I was being ripped off. So I did not get a report. I learned today from the victim what I wanted to know so please cancel my subscription and refund my payments as I learned nothing for my money. I am 78 and I try to be very careful with these web sites. Thank you. Hope to hear from someone regarding my experience.
Hello Betty,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
I canceled your account with us and processed the refund for your purchase of $14.98 for the 1-month unlimited access and $18.00 Premium Background Report as requested; rest assured, no charges will show, and the money will go back to your account within 3-5 business days.
If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
Didn't give me what I requested which was a copy of the original sticker for the vehicle. My understanding is that would be available instead all I received is the basic car info not my specific vehicle info
Hello James,
Thank you for taking the time to give us a review. Please be advised that we never advertised the information on window stickers. Still, we do have the vehicle specifications, which include some information that can be found on a window sticker. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing searches or subscriptions.
We can confirm that your account has been canceled; our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Records Finder is terrible! I ran a search for myself and there was probably 20% of the information that I found on two other search sites. I was very disappointed and feel like I was tricked into paying for a completely worthless report.
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I paid for a person search in Canada. They found the person and "compiled" a report. I paid them to see the "report" and got nothing. They do not support Canada searches other than simple phone ones you can get for free online.
Hello William,
Thank you for letting us know about this. Your feedback helps us get better. We see you have already reached our Customer Care Team and have the account canceled and refunded. Please allow 3-5 business days for the money to go back to your bank. Your account with us is already deactivated; rest assured you will not be getting any charges from us. If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Garbage! Looking for basic information. Trying to purchase info and they said they only had info on my "initial search" not on the person I identified further down in the list of my "initial search". Auto prompted for and up-charge. Called and was told by rep that I had the info I was looking for did not match my "initial search" and had to upgrade. SCAM!
Unfortunately JR Parker's death record was NOT found. There was no match found for JR Parker born in Dec. 1,1936, therefore, I will have to continue my search for Mrs. Parker's death date somewhere else.:-(
Hi Denny,
We're sorry to hear that you could not find the information you were trying to run a search on.
Unfortunately, some information might not be readily available since we deal with public records online.
If you wish, we can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
You can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I'd have kept the service if I was in the car business. My complaint was resolved by Gelo, without stress.
Hi Korede,
We're happy you're pleased with the assistance you received from Gelo. We'll ensure he reads your feedback, this will make his day. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The customer service representative was extremely helpful in canceling my account and arranged to have an expanded search on two people., If the information in the expanded accounts meet my expectations I will onside renewing and using your services again.
Hello Bradley,
We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Maria is a great customer service representative, she helped me and she was very polite and nice.
Hi Ana,
It's amazing to hear that you were pleased with Maria's assistance. We'll ensure she reads your feedback; this will make her day. Have a great weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Excellent customer service support. Fast paced and knowledgeable.
Hi Kizzy,
Thank you for your kind words. We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Fast site for background check didn't take but a few days to process mine
Hi Carly,
Thank you for this excellent review! We're happy you found the information you were looking for. We hope that you will also recommend us to others. Have a fantastic week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Loving it... its always coming in handy you never know when you might need it cause when you do you have full access to it at the tip of your fingers... sometimes you might be curious and it never hurts too find out what that person might be about...
Because it was the first one that popped up on my search engine...
This my first experience, and it was a good one - It was said that there was no information when I pressed the button access my report.
But after I called the telephone number to contact the company, the lady on the phone was very nice and she found the report and read it for me..
Hi Ronald,
Thank you for taking the time to give us a review. We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We hope that you will also recommend us to others.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Access over 2 billion public records from thousands of federal, state, city and municipal sources
Hello Roy,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and become better in the future. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315