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Records Finder has a rating of 3.8 stars from 7,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access, and accurate information. Records Finder ranks 3rd among Government Records sites.
This company responds to reviews on average within 2 days
I had cancelled online two days after starting the trial. It apparently didn't process my cancellation. Membership fee was drafted from my account. I called customer service expecting to be told they would cancel effective for today an no more drafts would occur. I was told that but upon expressing my disappointment the representative continue to reach out to his supervisor and I was given a credit for the amount withdrawn from my account.
I paid for the subscription try to obtain previous owner registration information or name from the title was unable to find any of the matching information after paying for the subscription
The site made it look like it was available in Canada but it's not. After you pay you realize it doesn't work in Canada even though the page before payment shows local surrounding cities in Canada when you search.
I put in the name of the person to be searched and paid my fee and suddenly now I have a membership and when the page comes up the person I entered to find out more about isn't even on the page. Bait and switch!
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
When I began searching, there were Canadian results and I wanted to see the details and therefore made the payment to continue. But after I made the payment, it says no record was found. Why? Only after I made the payment that the results disappeared. And then, it forces me to enter an American city and State. I'm Canadian and I will only be searching for Canadians. It is no use to me and I want a full refund!
Hi Francis,
Thank you for taking the time to leave us your review. Please know that we are working diligently on improving our international searches. We will pass this feedback on to our team.
Please know our preliminary searches access a database to verify that the person exists. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the members are based on the same search parameters.
I went ahead and processed a refund of $14.98. Please expect the funds to reflect in 3 to 5 business days. Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated.
If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
When I searched for us and Canadian site this one came up. When I put the information of the person I was in it showed information that proved you had information on him. I paid the 4.95 and when I did the information I keep receiving is for some person 10 years older in PA. I am very
Hi Brandi,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I wanted to know more about a thief in my neighborhood who decided to steal my package from my porch. I got information from my neighbor like his full name. This site was quick with the info and I paid my fee which can be canceled after the trial. Quick and simple.
I chose this site because it seems like it was legit finding who I was looking for.
Hello Jeniquau,
Thank you for leaving us with such an excellent rating. Our top priority is your experience and satisfaction, and your review reaffirms the hard work we put in every day. We look forward to assisting you again!
If there's anything that we can assist you further, please feel free to reach out to our support team through chat, email, or call us at 1-800-433-0567.
Sincerely,
Christina
RecordsFinder.com
Customer Care Team
1-800-433-0567
Open 24 hours a day, seven days a week
I found my service very unsatisfactory until I did get a phone call back from a very nice young lady. I tried various email and calls to get someone to understand that I had cancelled my service and I was charged. However, the representative that I talked to today was wonderful.
Hello Leslie,
Thank you for sharing your feedback with us. We apologize for any dissatisfaction you experienced initially while trying to resolve the issue with your canceled service and the charges. We understand how frustrating it can be when communication attempts go unanswered.
We're glad to hear that you finally received a phone call from a helpful representative who was able to assist you effectively. Our team strives to provide excellent customer service, and we're pleased that the representative you spoke to today was able to address your concerns and provide you with a positive experience.
Please don't hesitate to reach out to us if you have any further questions or require any additional assistance at askrecordsfinder@ask.recordsfinder.com. We appreciate your patience and understanding throughout this process.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I wanted the name of the license plate holder. The site said it had it but all it gave me was useless information about the cars radio, a/c, etc. But for another charge on my credit card i could get the name. Fool me once, shame on you. Fool me twice, shame on me - I didn't bite
Hello Michael,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service. Our site can only generate records that are available publicly. The License Plate information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
I have issued a refund of $14.95 for the 1-month Unlimited Access Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Very little useful information in your report. Wasted a lot of paper printing it up. I would like a refund, not worth the money. Thought this would be something special, but you can get the same information with less paper wasted from Vincheck and thats only $2 Your report is not worth the money.
I thought I would get a thorough report for $12.95 I feel cheated.
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I asked for info on a registered owner of a certain vehicle. I received all sorts of info about the vehicle, but absolutely nothing about the registered owner/owners. Will not recommend this site for anything. I even paid extra for the premium information package. What a joke!
Hello Debi,
I want to sincerely apologize for the inconvenience you experienced while using our service. As a provider of public records, it's essential to clarify that the information we offer is obtained from various sources and may not always guarantee comprehensive details about registered owners.
While we strive to provide accurate and reliable information, certain limitations can arise due to factors beyond our control, such as data availability and restrictions imposed by data providers and the DPPA. I understand that receiving information solely about the vehicle and not the registered owner/owners is frustrating, especially after opting for our premium information package.
To address your concerns, I have taken immediate action by refunding the premium fee of $9.95 back to your account. You should see the refund reflected in your account in 3 -5 business days.
We continuously strive to improve our offerings and appreciate your feedback, as it helps us identify areas for enhancement. Should you require any further assistance or have additional questions, please don't hesitate to reach out to us directly at askrecordsfinder@ask.recordsfinder.com. We value your business and remain committed to ensuring your satisfaction.
Thank you for bringing this matter to our attention, and again we sincerely apologize for any inconvenience caused.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
This site was definitely misleading. I went on the original site Australia records finder and I thought I would be able to search for records from there and became a member and then the site took me to records finder in the US and would not go back to the original site and after trying many times it would not let me do a search on Australia records finder. A total deceiver and a sham!
Hello Sonal,
Thank you for taking the time to share your feedback.
We apologize for any inconvenience this has brought you and understand your frustration with the service.
I canceled and processed a refund of $14.98 as you have requested; rest assured we will not be charging you any further, and the account is closed and deactivated.
Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I just had an overall pleasant experience with this customer service agent who adequately listened to a resolved my issue. That is wI just had a overall pleasant experience with this customer service agent who adequately listened to and resolved my issue. That is what customer service is all about.
Hello Phillip,
Thank you for taking the time to share your feedback with us. We greatly appreciate hearing about your overall pleasant experience with our customer service agent. It's always a delight to receive positive feedback from our valued customers like yourself.
We want to express our gratitude for recognizing the agent's dedication to actively listening and resolving your issue effectively. Their commitment to providing exceptional service reflects the core values we strive to uphold within our customer service team. Your feedback serves as a testament to their hard work and reinforces the importance of their role in delivering a positive customer experience.
I will personally ensure that your feedback reaches the customer service agent. Recognizing their efforts is vital to their professional growth and motivates them to continue delivering exceptional service to all our customers.
Thank you once again for sharing your positive experience with us. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We are here to provide continued support and ensure your satisfaction.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I know there are more records. A waste of 10$. They didn't have anything past the late 90's and not even in the state requester. They say they have all kinds of public records but there was plenty on this person on other sites.
I could see the information when I did the initial search on the Web, but when I paid for the report. No information was found. I think your site is a scam. Was really hoping I close some gaps in my family tree.
Hello Kirsti,
We apologize for the inconvenience. We understand your frustration, and we are sorry your experience didn't match your expectations. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you had your subscription canceled and still have access until the 16th of this month, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at askrecordsfinder@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I wanted to check to see if my car title still reflected a lien on it. The report had no information about this at all. It had a ton of information on it that I already know and not the information I needed, so no value.
Hi Allen,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Worse ever I thought I was going to find records on the plate to see even if that plate belong to me and nothing instead it gave me the info on the car that used that plate. So I still don't know if the plate belonged to me or not
Hello Andy,
We're sorry to hear about your experience. We understand how frustrating it must be not to get the information you need. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
I see you are on a 1-month unlimited access subscription with us, which renews on the 8th of November. If you want to have this canceled and not charged anything additionally, please feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Thank you, and have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Signed up to find out the owner of a car with a teenager texting and driving. They found a phone number associated with the license plate, but when I reached out to the "supposed" owner I was told that they had sold that car two years ago. That means that the current owner of that car has a license plate that Record Finders associates with a non-owner. I requested a refund from Record Finders with no problems.
Hello Russell,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
I see you have reached our Customer Care Team to cancel the account and have the charge refunded back to you. Please allow 3-5 business days for the refund process.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I searched for someone in Canada I have been trying to locate... the search turned up results... I paid for the results and then the website was suddenly American and said there was no results for person I was looking for?!?! Not pleased at all
Hello Anissa,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Called to cancel my subscription before the trial ended and it was taken care of right away AND she helped me with the last few searches I was trying to make. Very helpful and if I every need to do a search again I will sign up again without hesitation.
Hello William,
Thank you for sharing your feedback! We're happy you're satisfied with the assistance you received. We'll ensure she reads your review; this will make her day. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The price was reasonable, however the owner of the vehicle which may have been involved in a theft was not accurate. The owner must be a CO resident as the license plate was from CO. The owner information provided was for an owner in LA, so it was not useful.
Hello,
Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience caused by the inaccurate owner information provided.
It's important to note that our information is sourced from records made freely and publicly available by the state, local offices, agencies, and departments. However, data may contain errors and omissions due to legal state restrictions that are not in our control. We always strive to provide the most accurate information possible, but in this case, we fell short. Please know that we are continuously working to improve our processes and ensure the accuracy of the information we provide. We appreciate your understanding.
Please don't hesitate to contact us via email at askrecordsfinder@recordsfinder.com, if you have any further questions or concerns. We look forward to assisting you in any way we can.
Sincerely,
Nina
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Though I attempted, I hadn't been able to successfully complete my cancellation and the associate was able to help me do so and have the transaction amended.
Hi Nicola,
We're sorry if the cancellation attempt you made was unsuccessful. We're happy, though, that you were pleased with the assistance you received. Rest assured, we will work on improving our services. We hope to work with you again in the future!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Rhea was excellent. She was very quick. She understood exactly what needed to be done. She was very polite and very professional. Her accent was great. She got hold of the supervisor and got the issue resolved within minutes.
Hello Gurkamal,
Thank you for taking the time to give us a review. We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I tried to used the site a few months back with a prepaid debt card that requires preloading of funds... thank God I used this card instead of my actual bank as I never received the record search for and they tried taking money every single month from that prepaid card... don't be a victim... don't use this site
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Total scam. They are not connected to any databases. So, they don't have any information to provide to you. When you start the search, the graphics make you believe that they have the information you need, until you pay, and then you find out that they have no information to provide. Total scam.
I requested a site that would provide owner information from tag information. I needed to verify that the person attempting to sell the vehicle was the actual owner. Your site failed to do so so my money was wasted.
Hello Ron,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
In this light, I am processing a refund of the Premium VIN Report charge since it offered no information. Please allow 3-5 business days for the $ 9.95 to go back to your card. You still have your unlimited search access active since you are on a monthly subscription. If you want to cancel it, you may do so at any time within the subscription period, which is scheduled to renew on the 29th of Oct.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
They showed a preview of information they claimed they had then told me they didn't have even the information they previewed to me so they could get my money upfront
They literally lied to me
So they could steal from me!
Hello Doc,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Gain trust and grow your business with customer reviews.
Access over 2 billion public records from thousands of federal, state, city and municipal sources
Hello Kady-Jo,
Thank you for sharing your review and bringing this issue to our attention. Please be informed that records or information available on the site are mainly in the United States. We understand your frustration, and we are sorry your experience didn’t match your expectations.
We are confident if you give enough time, you will discover more value to this site.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com