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Records Finder has a rating of 3.8 stars from 7,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access, and accurate information. Records Finder ranks 3rd among Government Records sites.
This company responds to reviews on average within 2 days
I had cancelled online two days after starting the trial. It apparently didn't process my cancellation. Membership fee was drafted from my account. I called customer service expecting to be told they would cancel effective for today an no more drafts would occur. I was told that but upon expressing my disappointment the representative continue to reach out to his supervisor and I was given a credit for the amount withdrawn from my account.
I paid for the subscription try to obtain previous owner registration information or name from the title was unable to find any of the matching information after paying for the subscription
Catherine did a wonderful job of helping me with the information I needed. The website is easy to navigate. It took me no time to figure out where to go on the website to get information. The information is accurate and up to date. I would recommend this company.
Easy and helpful, she understood what was the problem and figured out how to fix the problem, didn't take more than 5 minutes, when other time before I called and takes longer with no results.
Hi Giuseppe,
Thank you for your kind words! We're happy you're pleased with the assistance you received. We work hard to meet expectations like yours; and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Rápido y fácil, solicite el récord con ciertas dudas,pensando que sería tardado recibirlo pero me lleve una agradable sorpresa
Hi Mercedes,
We're happy you found what you were looking for. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Called to cancel a recurring subscription and Prince was very friendly and helpful!
Hi Amanda,
We're happy you're pleased with Prince's assistance. We'll ensure he reads your feedback; this will make his day. Have a great rest of the week, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Nice quick and easy.
One thing I didn't like is the monthly subscription. Should have an option for a one off purchase option. I know you can pay for one time purchase but it automatically sets up a reoccurring monthly payment.
Hi Craig,
Thank you for your feedback. We'll make sure that we will further improve our services. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Helped me resolve my inquiry thank you
Helped me resolve my inquiry thank you
Hi Maria,
Thank you for your feedback. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
To the point regarding why I called.
Very courteous and willing to help
Wish others had this kind of employee
Hi Amy,
Thank you for this awesome review! We're happy you're pleased with the assistance you received. We'll ensure he reads your feedback; this will make his day. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Maria, she help me a lot to get information and she guide me
Hi Emilyn,
We're happy you're pleased with the assistance you received from Maria. We'll ensure she reads your feedback; this will make her day. Have a fantastic week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Even though I was extremely angry and hard to deal with the representative that helped me was very understanding and transparent
Hi Lindsey,
Thank you for your feedback! We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Customer representative was helpful and prompt in cancelling my service and refunding me the charged amount. Thanks!
Hi Cameron,
We're happy you're pleased with customer service. We'll ensure he reads your feedback; this will make his day. Have a great week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Dexter was a complete pleasure to work with. He answered my questions politely and was so helpful!
Hi Anniesha,
Thank you for your kind words. We're happy you're pleased with Dexter's assistance. We'll ensure he reads your feedback; this will make his day. Have a great weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Outstanding job and i was so happy i was able to get a refund
Hi Amy,
We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a fantastic week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I called record finder customer service to help me with an extra charge that I did not authorize And Carl was able to help me with that. She was helpful and kind that's why I'm giving her five stars she's the best.
Hi Marvin,
Thank you for sharing your experience with the community and us. We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we hope you will recommend us to others as well. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
My problem was fixed within matter of minutes. Customer service is top tier
Hi Santia,
We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I completed all of the required information, and then the result was less than stellar. I wanted more and better information, but either it didn't exist, or my search just wasn't returning what I needed. Thanks, anyway, for having your service out there for people to use.
Hi Maria,
We're sorry you did not get all the information you needed. We would love to get what you need at no additional cost. Please give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I contacted support team for asking to cancel billing.
Hi Thu,
We're happy you're pleased with the assistance you received. We'll ensure she reads your feedback; this will make her day. Have a wonderful week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Cancel this immediately. They fraudulently and deceptively charge your credit card.
Hi Sara,
Thank you for taking the time to leave us your feedback.
We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://recordsfinder.com/terms/.
I can confirm that your account has been canceled. And as a courtesy, we have processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The information provided was nothing more than the regular FREE information you can get from Public Records. Do your research before trusting sites like this, that charge for or subscribe you for FREE information. Lesson learned. LoL.
Hi Andrew,
We understand how disappointed you must be, which we don't want our customers to feel. We'll be more than happy to uncover the information you need at no additional cost. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
We hope that you will give us a chance to turn things around. Please give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. Rest assured, we're here for you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I had a great experience with RecordsFinder customer service. I called because I was charged for a subscription although I thought that I was paying a one time fee, and I had entered the incorrect email where I was unable to see that I was subscribing for a service. I noticed the charge after a few days, and my customer service agent, Heshie, walked me through where there may have been confusion. I quickly realized that the mistake may have been on my end, and I was ready to accept that I had to give up the subscription fee lost. Heshie informed me that they were willing to refund me due to the unfortunate events that took place. I experienced some of the best customer service with this company.
Hi Mia,
Thank you for this awesome review! We're happy you're pleased with the assistance you received from Heshie. We work hard to meet expectations like yours, and we're pleased we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I was having difficulty canceling my membership so I got charged because it went passed the trial period, but the woman I talked to today helped me get a refund. She is the best!
Hi Jessica,
We're sorry you had a hard time canceling your account. We want our customers to have a better experience than this. Rest assured, we will do our best to be better in the future. We're still happy, though, that you were satisfied with the assistance you received. We'll ensure she reads your feedback; this will make her day. Have a great weekend ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The person was very helpful and reliable. Excellent customer service.
Hi Paulina,
Thank you for your kind words. We're happy you're satisfied with the assistance you received. We hope to work with you again in the future! Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Your report gave different specs than what I have on my vehicle. For one my model is a Tahoe LTZ and you're reporting it as an LS. Secondly, I have full leather interior and your reporting only cloth interiors
Hi Kingsley,
Thank you for your feedback. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions that we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions. We try our best to provide the most accurate information, however, these records we have are from different public sources. We do not own it and we do not have control of its content. I hope you understand.
I've reviewed your account and can see that you've reached out to customer service. Rest assured, your account has been canceled; our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
You were very helpful to me, grateful for your service.
Hi Raudel,
You're welcome! We're happy you're pleased with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Jason was extremely helpful and very understanding of my situation. He took immediate action to reimburse me for charges on my bank statement that I did not authorize.
Hi Donna,
We're happy you're pleased with the assistance you received from Jason. We'll ensure he reads your feedback; this will make his day. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I was happy with the info provided. Now, I am trying to sign in again but I'm not getting through
Hi Lisa,
I'm sorry you're having trouble logging in. We would love to help you further. Please give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Access over 2 billion public records from thousands of federal, state, city and municipal sources
We're happy you're pleased with the information and assistance you received from customer service, Will! We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315