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Records Finder has a rating of 3.8 stars from 7,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access, and accurate information. Records Finder ranks 3rd among Government Records sites.
This company responds to reviews on average within 2 days
I had cancelled online two days after starting the trial. It apparently didn't process my cancellation. Membership fee was drafted from my account. I called customer service expecting to be told they would cancel effective for today an no more drafts would occur. I was told that but upon expressing my disappointment the representative continue to reach out to his supervisor and I was given a credit for the amount withdrawn from my account.
I paid for the subscription try to obtain previous owner registration information or name from the title was unable to find any of the matching information after paying for the subscription
I made a mistake and did not cancel my subscription so my card was charged and it was the money for my water bill and this gentleman helped me and gave me a refund God bless him and I will recommend him to this place to anybody thank you and I give him 20 Stars
My associate was one of the most thorough and professional individuals I have ever had. She offered great solutions to my search request and took the time to make sure I received the information needed. She is an asset to Record Finder!
Hi Kathleen,
We're happy you're pleased with customer service. We'll ensure she reads your feedback; this will make her day. Have a fantastic rest of the week, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Very nice service with excellent Customer Service. - Thank You
Thank you for this awesome review, Bruce! We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Great, The site is easy to use and very informative. Thank you so much for answering my questions, I greatly appreciate it.
Hi Christopher,
Thank you for your feedback. We're happy you're pleased with how easy it was to use the service and get the information you need. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I wanted to check for marriage or divorce. You only checked in one state. I know she is married to at least one man, but you got no results. In fact, you got no results on anything except 4 traffic violations. You gave me address history, phone numbers, and a few relatives that I got elsewhere for FREE; in fact, I got more relatives for free than you listed. You gave me a bunch of photos of men on the sex offender registry; none of them had anything to do with the woman I was background checking. I know she went to college and graduated n the state that you checked, but you said you found nothing,
Hello James,
I appreciate you taking the time to provide feedback on your recent background check experience. I want to extend my sincere apologies for any inconvenience or frustration you may have encountered during this process.
Our goal is to provide comprehensive and accurate information, however, it is important to note that RecordsFinder is a provider of information gathered from publicly available data. We do not create, verify, or guarantee the accuracy of such data. All materials and information available through our services are provided "as is" and "as available." We have no control over the information provided by these public sources. You may visit our terms regarding this: https://recordsfinder.com/terms/.
If you have any further details or specific requests, please don't hesitate to share them with us. Please give us a call or send us an email at askrecordsfinder@ask.recordsfinder.com. We look forward to hearing from you!
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
My experience was easy to maneuver the website and had a lot of information to capture my true identity.
Hi Nick,
Thank you for this awesome review! We're pleased that you're satisfied with the site and information you received. We work hard to meet expectations like yours; and we're happy we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The customer service rep. Was professional and courtesy, she was able to assist me in a timely maner.
Hi Reba,
Thank you for your feedback. We're happy you're pleased with customer service. We'll ensure she reads your feedback; this will make her day. Have a great week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Was very helpful and very polite.Explained everything to my understanding,an fast service.
Hi April,
Thank you for taking the time to share your experience to the community and us. We're happy you're pleased with how helpful and polite customer service was. We work hard to meet expectations like yours; and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I used Recordsfinder and received comprehensive, easy-to-read results. I spoke with customer service and received an immediate favorable outcome when I had a question. Highly recommend this service if you want a full background check. It's legit!
Hi Laura,
Thank you for this amazing review! We're pleased to hear that you were satisfied with the report and assistance you received. This is an experience we always want our customers to have, and we're happy we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The girl on the phone was awesome and very helpful and friendly
Hi Richard,
Thank you for your kind words! We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I had a productive session with this associate, and took care of my issue quickly and accurately. The associate was also pleasant, and patient and actually listened to my needs before she made any changes to my account.
Listening to the customers needs before making an assumption is what a great many customer service representatives tend to do, and I appreciated her professionalism so much! Thank you!
Hello Michele,
Thank you so much for taking the time to share your positive experience with our associate! It's wonderful to see that our associate's professionalism and dedication to customer satisfaction made a positive impact on your experience.
Your kind words serve as motivation for our team to continue delivering exceptional service. If you have any further questions or concerns, please don't hesitate to reach out.
Thank you once again for choosing our services, and we look forward to serving you in the future.
Best regards,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Not much information I needed to find more lack of information in detail correct information was not provided and the information that was provided was the router information
Hi Kim,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@ask.recordsfinder.com. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
It was easy to find and contained all of the information I was looking for. I just needed one report is the reason for canceling.
Hi Nancy,
Thank you for this excellent review! I'm happy you found what you were looking for; the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great week, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I got all the information I needed without too much trouble. At least as it pertains to my current state of residence. I was hoping that any records pertaining to my home state would be included as well. But what I got was good enough.
Hello Michael,
Thank you for sharing your feedback with us! We're delighted to hear that you were able to obtain all the information you needed for your current state of residence without much difficulty. We understand your desire for records related to your home state, and while we may not have been able to provide those specific details this time, we appreciate your understanding.
If there's anything else we can assist you with or if you have further inquiries in the future, please feel free to reach out. Your satisfaction is important to us, and we look forward to helping you again.
Best regards,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Says it finds info but then reports nothing once in a membership. After that it begins to send out bogus notifications that more info is found. Guess what? It's not true! There is absolutely nothing. I have no idea how these people even try to pull off such a bogus operation. I've taken screenshots of their lying and false statements. Should be shut down. Should go out of business. Should not even have the guts to send renew request. Total scam.
Tip for consumers:
Use another company because this one does zero. Can't even find my own vehicle tag on there - now you know that's just ridiculous and a complete scam.
So kind and immediately took care of the issue. Not only resolved it right away but made sure I had record of it as well! He is an excellent addition to your staff and should be teaching other representatives how to take calls and train.
Hello Jouleyanne,
Thank you so much for your incredibly kind and appreciative words! We're delighted to hear about your positive experience with our representative. Providing excellent service and prompt issue resolution is always our top priority.
Your feedback has been shared with our team, and we genuinely appreciate the recognition of our representative's efforts. It's feedback like yours that motivates us to continually strive for excellence in customer service. We hope that you will also recommend us to others.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I had trouble with my password and getting the info I wanted from the site. I am slow with technology. Amy was patient, knowledgeable and warm. Keep her; she is a treasure.
Thank you for this awesome review, Annie! We're happy you're pleased with the assistance you received from Amy. We'll ensure she reads your feedback; this will make her day. Have a great week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Does not contain content it claims it has prior to purchase. Such as death record of someone I know to be deceased 2 years. Most info in there is less than what is contained in a phone book. It magically finds data on people you searched afterwards for an increased fee.
Useless service. Didn't provide anything I was looking for. Simple records such as marriage and divorce. After I purchased this site's services with no results, my husband found what we were trying to locate for free some place else. And they still refuse to refund my money when I reported it. Thanks for nothing! They are a joke! Go elsewhere and don't waste your time or money!
Absolutely not what was advertised. I will share my bad experience on reddit, Facebook, twitter, pinterest, the better business bureau, and my own personal blog. A bit of advice, don't trust advertise. I'll give you one day to refund me, then I will let the fun begin. P.s. I have a lot of time on my hands. Your choice, it's a just a few bucks, but the principal off the matter is what I'm interested in. Good luck
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
In their ads, they clearly state they provide previous car owners. After you pay for this service, it shows LESS information than your typical auto carfax. Waste of money and time! Their ads are lies.
Hello Matt,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
No matter what Or how i put a name in, nothing comes back.
I also feel mislead, The only reason I signed up was to look up property liens but apparently thats an extra charge that I will not pay because I have not had results from the people records.
Total rip off!
Tip for consumers:
I gave 1 star.
ONE
why does it show up as 5 stars even when I try to edit the review?
TOTAL SCAM
DONT TRUST THIS SERVICE
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It's a scam for sure what I was told they had they didn't. My info was not right. Wasted money on the trial, then it got worse I was auto charged 24.95 to my PayPal. Anything you want they ask for more money. Auto renewal even if you never logged in again! Account cancellation purposefully broken and always says it wasn't submitted! Saying to remove certain characters whatever that means it was just words typed into the Box. I'm so mad! They stole my money!
Hello D,
I’m sorry the service didn’t meet your expectations. On our checkout page, we provide an Order Summary with a checkbox for the customer to acknowledge the terms before payment. We also state the subscription details, including that customers will be billed for a monthly subscription if a customer does not cancel during the 7-day trial period.
You may check our Terms of Service at https://recordsfinder.com/terms/.
I want to look into your feedback further, but I can’t find your account using the name provided in this review. Please get in touch with me at askrecordsfinder@recordsfinder.com or call 833-922-2315. I want to resolve this for you!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I'm having legal problems with my family and have been doing my own research when possible. Bought the 7 day trial, used it the first two days and then was occupied with other projects. I was billed for the month and when I came back to it several days later, I found out that because of where I live, I can't access the service. I contacted customer service pretty much expecting the run around, but to my surprise Joan and their staff had the whole thing figured out and a fair resolution in place in like 24 hrs. It turned out to be a breathe of fresh air it what was otherwise a stagnant week. Thanks again for your prompt assistance.
Hi Mark,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and have a great day!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Access over 2 billion public records from thousands of federal, state, city and municipal sources
Hi Cheryl,
Thank you for this awesome review! We're happy you're pleased with the assistance you received from customer service. We'll ensure he reads your feedback; this will make his day. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315