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Records Finder has a rating of 3.8 stars from 7,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access, and accurate information. Records Finder ranks 3rd among Government Records sites.
This company responds to reviews on average within 2 days
I had cancelled online two days after starting the trial. It apparently didn't process my cancellation. Membership fee was drafted from my account. I called customer service expecting to be told they would cancel effective for today an no more drafts would occur. I was told that but upon expressing my disappointment the representative continue to reach out to his supervisor and I was given a credit for the amount withdrawn from my account.
I paid for the subscription try to obtain previous owner registration information or name from the title was unable to find any of the matching information after paying for the subscription
Got my report pretty fast compared to those other sites where you would usually wait FOREVER just to get your report! I hate that! Reminds me of when I have a doctor's appointment and I'm having to wait around the waiting room for eternity! Drives me crazy! Well this app doesn't do that. It's fast, reliable and accurate. I highly recommend it.
Good price and great reputation from word of mouth.
She was patient. We were investigating fraud. She patiently spelled out the names and emails of the fraudulent accounts.
She took the time to make sure I did not get lost. Great service. She understands how what she says may not always sound in my ears the way she intended, and therefore went back and spelled things to make it all clear. That's what service is about. Most reps speak very fast and then are surprised when you say, "I don't understand what you said."
Hello William,
Thank you for your fantastic review! We're happy to hear that you were satisfied with customer service. We work hard to meet expectations like yours, and we're delighted to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I have checked this so many times I almost skipped over it. This is the 1st time all different information was shown to me and any money discovered. Thank you so much. God delivers in mysterious and perfect timing.
I was taking an on line survey, it was definitely a meant to be accident on my com part but not the man upstairs.
Hello Linda,
Thank you for leaving us with such an excellent rating. Our top priority is your experience and satisfaction, and your review reaffirms the hard work we put in every day. We look forward to assisting you again!
If there's anything that we can assist you further, please feel free to reach out to our support team through chat, email, or call us at 1-800-433-0567.
Sincerely,
Christina
RecordsFinder.com
Customer Care Team
1-800-433-0567
Open 24 hours a day, seven days a week
For $2.95 this website teases you into thinking you will get your driving record report, (or whatever [one would think private information] else you might be searching for), then wants almost $25.00 to actually look at the report once you've done the search (there may be nothing on the report but you still have to pay to find that out). So essentially the $2.95 allows you to enter some data in some fields and hit enter with expectation your will get what you are looking for but what it really boils down to is a way for the website to extort $2.95 out of every dummy like myself. Don't waste your money here. If your serious about doing a background search on someone or something else like trying to find out what moving violations appear on your driving record, then may I suggest doing some research on websites/companies that specialize in these matters. They are out there but they are also not cheap. Still better than tossing $2.95 into the proverbial fire.
Government states I have a 401 that is with a Cable company who's headquarters is in new York. That was 10 years ago with over 6,000.00 dollars but you say I don't. How do I find out? I'm on disability thats why they told me this thank you for any help
Hello Michael,
We apologize that you could not find information on our site. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources.
We want to change your experience and assist you in getting the information. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
We had a car hit us in a parking lot and our dash cam picked up the license plate. Princeton Police were worthless, so we are taking the investigation into our own hands. Google ad says they can provide owner information, but all this site was able to provide was the make and model of the vehicle (which we already knew!).
Hello Lou,
We’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that experience didn’t live up to those expectations here. I see that you reached our Customer Care Team to have your account canceled, and they refunded the charge. Please, be reminded that the refund will take 3-5 business days to return to your card.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time. We will love to make things right if you give us another chance.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
The ad in the Google search claims it's a FREE search but it's not. You can't get any information without signing up for automatic monthly payment on a credit card. This is false advertising. There's no option to just buy a single report
I thought it was a free initial search
Scam. Didn't provide anything more that the free VIN searches provide, other than to say if I paid even more money, then they would show the vehicle's history. What a load of crap. Should have searched them prior to giving them my $1.
Hello! I had inadvertently signed up for a subscription without my knowledge until I got an email from PayPal about the charge today. I initially tried to get reimbursed through PayPal but was told to try directly from your company first. So I called your customer service # and was respectfully and kindly greeted by Matt who made the refund process seamless and I'm grateful there was no hassle. I asked for a confirmation and literally got the email confirmation for the reimbursement a minute later while still on the phone with him, so I appreciate greatly the efficiency.
Hello Alina,
Thank you for reaching out and sharing your recent experience with us. I'm glad to hear that Nap from our customer service team provided you with a respectful and seamless refund process. We strive to ensure customer satisfaction, and it's always great to receive positive feedback about our service.
Efficiency and promptness are important to us, so I'm delighted that you received the email confirmation for the reimbursement while still on the phone with Nap. We understand that unforeseen subscriptions can be frustrating, and we're committed to resolving such issues as quickly and smoothly as possible.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help!
Thank you for your feedback, and we appreciate your understanding and patience throughout this process.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Recurring monthly fees. How often am I actually going to need the info that I'm paying 14.98 upfront to see? Not very often I'm sure. On top of that there's an even more expensive recurring fee? Sounds like a scam from the get go and I'm obviously over looking all the other red flags!
Hello Eric,
Thank you for taking the time to share your feedback. We understand and acknowledge the concerns you've raised. The $14.98 amount that you paid is for 1-month unlimited search access on the site. To avoid further charges, I canceled the subscription, and you still have up to the 28th of March to use the service.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
Well so far it found two people with the same name living in the same place under two different report numbers. This score may go up or down based on how information in those reports go. As for follow up, I am checking no, but I really mean maybe. If I have issues I will contact you.
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
You will come into an area where you get no info about the person you are seeking info on and then a pop up window offering the right and correct info for more money. It is not worth the time or trouble. I dont know what else to say - this apparently wont post with out the correct amount of characters. Just stay away from them. Waste of time, money, and trouble.
So far its been easy but I have no idea what I am getting or what this report will look like so the question is premature at best. Also I don't appreciate that this is an automatic renewal of a monthly membership. You should be able to choose one time access or membership.
I need my driving records for stupid beaurocratic bullcrap in order for my minor child to get his learners permit.
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I am in my 70's and did not realize I was signed up for a monthly fee.I only inquired 1 time for a car I was looking onto ($2.95)
Hi Carla,
We're happy you're pleased with the assistance you received. I can confirm that your account is canceled and the refund processed. Please expect the funds to reflect in 3 to 5 business days. Kindly let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I looked up 2 VINs numbers and got nothing but vehicle specs that I can get anywhere for free.
If the is a good possibility no useful information will be provided then that should be made clear before taking my money.
I can see from the reviews I should have checked first the the service is useless. That's on me.
Hello Gregory,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
If you need further assistance, please do not hesitate to contact us at askrecordsfinder@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I say your service is a total fraud and can't believe that you can still operate. What little information you provide can be found elsewhere for free as well as more in depth. I looked up known criminals and found your records to show these people as pillars of the community with NO criminal records. Your service is worthless yet you seek more fees for a "deeper" report. I will be seeking a return of my money after only using your service for 12 hours. I will report you negatively everywhere I can. This company is a disgrace.
I do not appreciate the recurring subscription fee. I'd rather a little pay more for a single record than have to turn around and cancel the membership. Feels like you're hoping users will forget to cancel.
Records Finder was able to find who I was looking for, so bam!
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This site is the basic bait and switch. After signing up you dont get what was initially promised and then you get a solicitation from them to upgrade for more money of course to get access to very thing you signed up for in the first place. I am going to ask for a refund but doubt if I will have any success. Very dishonest approach that they take
Hi Richard,
We sincerely apologize for the inconvenience this has caused you. We know how important it is for you to find the information you need. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured, we're here to help you.
We went ahead and canceled your account in the meantime to prevent further charges. We look forward to hearing from you! Have a nice day ahead, and stay safe!
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
I looked up a license plate. They gave me a different vehicle than what was attached to that license plate. It was a expedition yes but was not the color that was described online so I don't know if it's actually their vehicle or not so it really didn't help me much.
Hello Donna,
Thank you for your feedback on our license plate lookup service. We source information from public records, striving for accuracy, but we can't guarantee it. Our services are provided "as is" and "as available," and we lack control over public source information. Refer to our terms at https://recordsfinder.com/terms/.
We value your input in enhancing our accuracy. If you have further details or need assistance, contact us at askrecordsfinder@ask.recordsfinder.com or call 833-922-2315. We appreciate the opportunity to serve you better.
Best regards,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Looked up a name and clicked on the person that matched who I was looking for. Had to pay to access record. Now the record can't be found because the site it now "limited" to just the United States. What a scam! Even their "comment" page doesn't work right. Says I used invalid characters (just letters like above) and my order number doesn't exist.
Just to double check the site worked, I looked myself up. Invalid information on myself as well. Never married, never used listed email companies, and never lived with listed family members. What a waste!
Hello Zabrina,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We saw here that you reached out to us and have our Customer Care Team handle your concern. Please, be reminded that the refund will take 3-5 business days to go back to your card.
Hoping next time, we continue to do business with you.
If you have any questions, comments, or suggestions, please contact us at askrecordsfinder@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I haven't seen the results yet so it's hard to say. This is the 4th similar service/site I've tried in the past 20 minutes, the first one didn't find anything and ALL of the information in the next two was incorrect. Fingers Crossed
Came up on a Google search for find property owner using tax records
Search a family member that I was trying to reunite with from Canada. Search results brought back connecting her to Toronto, ON. Once service was paid for, there were no matching results to this person anywhere in Canada.
Hello Christopher,
Thank you for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Was confusing. When I finally got the info it was incomplete. I know for a fact that there is much more info regarding court cases as I retrieved it months ago at no cost using public records.Very disappointing service.
Hello Dawn,
Thank you for taking the time to give us a review. Please accept my apologies if we were not able to satisfy your needs. We want to change your experience and assist you in getting the information. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I did a search for someone in Canada. It came up with a couple names of what I wanted and had 3 telephone numbers with the last 4 or so x'd out. Seeing as where these were the names I wanted in order to get the finished results I had to pay $14.98. Ok I felt it would be worth it. I paid. Then when the search came back after I paid it said something like "names not found". I said "WHAT?. Then I got on 'live talk'. Got a run around for about 1 hour. Then was told "What you initially saw before you processed the payment is the preliminary search which is provided as reference material only. It concludes that the information exists, but the availability of the report depends if it is publicly displayed or tagged as private/confidential". Therefore I paid $14.98 for nothing. They let you search, find what you're looking for, and when you pay and search for same names... nothing there. What a farce, a fake cite, a scam etc. don't waste your money or your time. They did give me a refund.
Hello Leslie,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly, as our Customer Care Representative advised you. We see that they processed your refund; please allow 3-5 business days for the process.
If you have any questions, please do not hesitate to reach us at askrecordsfinder@recordsfinder.com.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Wanted more history on this vehicle - didn't get any records like a car fax. No names, dates, etc. Will not use this site again for checking on a used vehicle.
Not received what was described on adv - free vin checker. Should've remembered nothing good comes free.
Hello Cathy,
Thank you for the review and for bringing this issue to our attention. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service.
Our site can only generate records that are available publicly. We can only gather information as is and as available, and we can't guarantee complete or accurate information because publicly available information varies. We do not provide reports like carfax.
To make up for the inconvenience, I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Have a wonderful day! Stay safe!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Gain trust and grow your business with customer reviews.
Access over 2 billion public records from thousands of federal, state, city and municipal sources
Hello Elvira,
Thank you for leaving us with such an excellent rating. Our top priority is your experience and satisfaction, and your review reaffirms the hard work we put in every day. We look forward to assisting you again!
If there's anything that we can assist you further, please feel free to reach out to our support team through chat, email, or call us at 1-800-433-0567.
Sincerely,
Christina
RecordsFinder.com
Customer Care Team
1-800-433-0567
Open 24 hours a day, seven days a week