• Records Finder

Records Finder

Write a Review

Overview

Records Finder has a rating of 3.8 stars from 7,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access, and accurate information. Records Finder ranks 3rd among Government Records sites.

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 76.4%
Positive
181
Neutral
14
Negative
42
6
See all photos
How would you rate Records Finder?
Top Positive Review

“Cancel After trial period”

Beverly J.
9/10/24

I had cancelled online two days after starting the trial. It apparently didn't process my cancellation. Membership fee was drafted from my account. I called customer service expecting to be told they would cancel effective for today an no more drafts would occur. I was told that but upon expressing my disappointment the representative continue to reach out to his supervisor and I was given a credit for the amount withdrawn from my account.

Top Critical Review

“I paid for the subscription and did not get the results”

Eric C.
9/13/24

I paid for the subscription try to obtain previous owner registration information or name from the title was unable to find any of the matching information after paying for the subscription

Reviews (7,829)

Rating

Timeframe

Other

Reviews that mention popular keywords

license plate (41) premium report (13) records finder (51)
Thumbnail of user gaild224
1 review
0 helpful votes
  • Send Message
February 26th, 2021
Verified purchase

I'm not interested in a monthly subscription and it wastes my time to make me go into your system and cancel. I tire of companies milking me for everything they can get rather than offering a service and giving me the option if I want to take it further.

Thumbnail of user patriceg127
1 review
0 helpful votes
  • Send Message
June 3rd, 2022
Verified purchase

Experienced, professional, and swift help! The Representative was extremely helpful with the cancellation of my membership without any pressure. I will use this service in the future, and recommend it.

Thumbnail of user lovelyo2
Lovely O. – Records Finder Rep

Hi Patrice,

Thank you for your kind words. We're happy to hear that you're satisfied with customer service and that you will be recommending us to others. Have a nice day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user geeh7
1 review
0 helpful votes
  • Send Message
December 14th, 2021
Verified purchase

I would objectively rate Records Finder 4-stars overall as they have a great range of searchable data points and when data is available they have returned more detailed information than other services I have used. I would have given 5-stars overall, however, it seemed to me that there were more instances where my searches returned "no available data/information not found" thank some other services. That said, the depth of available information returned when search info was matched was better than most.

Thumbnail of user eddya23
Eddy A. – Records Finder Rep

Hello Gee,

Thank you for the positive review. We are thrilled that you like the quick service and appreciate your feedback. We can use your valuable feedback to deliver an even better experience next time! We would love to hear more about your experience.
Please reach out to our Customer Relations Team at askrecordsfinder@recordsfinder.com with any further comments or suggestions you wish to share.
We look forward to hearing from you. Have a great day ahead!

Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com

Thumbnail of user karenp1871
1 review
0 helpful votes
  • Send Message
December 19th, 2021
Verified purchase

How the hell is it OK for a third-party to charge money for family members to look up an inmate at a correctional facility? The only reason you're getting away with it and all the click bait it's all over the damn website it's because it's privately owned. That makes me sick. All of you make me sick. Profiting off of other peoples pain. There's a special place in hell for people like you all.

Thumbnail of user eddya23
Eddy A. – Records Finder Rep

Hello Karen,

Thank you for sharing your feedback. We understand your frustration, and we're sorry your experience didn't match your expectations. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!

Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com

Thumbnail of user lorenzos75
1 review
0 helpful votes
  • Send Message
February 10th, 2023
Verified purchase

She was very helpful and was super quick. Relieved my stress really easily. I feel lucky i was connected to Mary. A lot of times when dealing with customer service its a horrible experience but this was honestly stress free because of her!

Thank you

Thumbnail of user lovelyo2
Lovely O. – Records Finder Rep

Hi Lorenzo,

We're happy to hear that you were satisfied with the assistance you received from Mary. We'll ensure she reads your feedback; this will make her day. Have a fantastic weekend ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user madelinew63
1 review
0 helpful votes
  • Send Message
November 11th, 2021
Verified purchase

Found the person. Even saw his mother mentioned. But site could not give me any clue to his obit. His mother dedicated a memorial bench in a Denver park to him and his older brother. I therefore assume he is dead. Would like to know when and how.

Thumbnail of user eddya23
Eddy A. – Records Finder Rep

Hello Madeline,

We're sorry to hear about your experience. Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you have any comments or suggestions, pls do not hesitate to reach us at askrecordsfinder@recordsfinder.com.We value your opinion.
We look forward to hearing from you. Have a great day ahead!

Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com

Thumbnail of user troyo24
1 review
1 helpful vote
  • Send Message
July 30th, 2020
Verified purchase

While I am filling out credit card information a pop up ad for some internet security company dominated the screen and I could no longer navigate my information without maneuvering around the damn add. This kind of $#*! happens all the time so I know nothing will be done about it but I might as well mention it.

Reason I chose this business:

To search and make sure the information received from the vehicles owner matches records as there is no title.

* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nancyr332
1 review
6 helpful votes
  • Send Message
November 24th, 2018

I wish I had read the reviews before I spent money on this site. There is so much information missing from my own data, I have zero confidence that the information on the person I was researching is accurate. To top it all off, I got a notification this morning saying that new information had been obtained about him, so I paid $4 more for an extra report. The report said "no new information"! This is a complete scam!

Thumbnail of user elaineb280
2 reviews
2 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

I tried to look up ONE THING, and that is all I want. My receipt said that you were planning on billing me an additional $20 on May 17. I will not pay any more than $3.98. So far I have not even gotten the one search on my own car that I sold, which now has an $80 ticket on it. I phoned and somebody called "Gabriel" said he would get rid of the monthly membership fee. We shall see. Right now I have nothing but fear that I am being scammed.

Reason I chose this business:

Because I thought it would get me what I need for $3.98 easily. I believe I have a right to this information for free from the State of California anyway.

* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryr538
5 reviews
22 helpful votes
  • Send Message
April 23rd, 2019

Everything that has been said is correct, they say they have info, but after you pay, they show you nothing, I believe this company is taking the few scraps on the Internet that are free and putting a pretty background on it and saying it's true. Thing is, they give you nothing, all they give you is free stuff but charge you and hook you into a contract. Unbelievable. One star is over the top for this company.

Thumbnail of user leahg77
1 review
0 helpful votes
  • Send Message
January 7th, 2020

People say this is a scam, but when you actually look up convicted felons, their information is there. I believe this is a good site and their customer support was amazing. I cancelled my automatic renewal and they confirmed within 2 minutes. I recommend this. But I think it only searches the United States area.

Thumbnail of user elizabethz715
1 review
1 helpful vote
  • Send Message
July 15th, 2022
Verified purchase

Tom was very helpful; he assured my account is cancelled and I will receive a report that I requested by email. He also reminded me that I have access to the account for 7 days.
I also needed info about my neighbor's car, to decide whether I can buy it. Thank you for your help.

Thumbnail of user lovelyo2
Lovely O. – Records Finder Rep

Hi Elizabeth,

We're happy to hear that you were satisfied with the service and the assistance you received from Tom. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user kellyj274
1 review
0 helpful votes
  • Send Message
August 19th, 2020
Verified purchase

I think it is distasteful that your site does the whole recurring charge thing. I would have gladly paid 3.98 for the records search, but now I have to cancel an ongoing charge. And that leave a bad taste in my mouth. It is just bad business to try to scam people into paying you.

* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user californiap
1 review
1 helpful vote
  • Send Message
May 26th, 2021
Verified purchase

I performed the vehicle search. The information provided after paying for a monthly subscription was nearly the same as the free information - generic. Then, if you wanted specific information, you had to pay ten dollars for the premium search for one record which did not actually reveal anything. I would recommend using other sites. Their people search also seems to lack in detail compared to the free information found on other sites.

Thumbnail of user eddya23
Eddy A. – Records Finder Rep

Hello California,

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Please feel free to contact us at askrecordsfinder@recordsfinder.com with any further comments, concerns, or suggestions you wish to share.

We will love to make things right if you give us another chance.

Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315

Thumbnail of user kathim174
1 review
0 helpful votes
  • Send Message
August 13th, 2021
Verified purchase

I plugged in a specific person who I know has recently this year been brought into court for major charges. I wanted more detail which I thought was the reason for signing up on this web site. What I got was not accurate and if I wanted more details it would cost more. I will be cancelling any further need for this web service.

Thumbnail of user lovelyo2
Lovely O. – Records Finder Rep

Hi Kathi,

We sincerely apologize for what happened. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you. In the meantime, we have canceled your account to prevent future charges.

We look forward to hearing from you. Have a nice day ahead!

Sincerely,
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315

Thumbnail of user thomasd253
1 review
6 helpful votes
  • Send Message
May 30th, 2018

This is a bait, bait and then fail to deliver service. Learn from my mistake/stupidity.

I needed ownership information on a vehicle that I had a plate number for. Record Finder reeled me in with an entry level discounted membership to get a "report." I sign up and fork over the money, only to get the report which has no useful information in it. That's followed up with an opportunity for a "premium report" for about $10.00 more. The second hook is set, and I'm reeled in again. The so called premium report is a complete dud and waste of my time and money. Useless and no refund.

Tip for consumers:
Don't do it!

Value
Thumbnail of user virginiar69
1 review
2 helpful votes
  • Send Message
December 20th, 2018

This business will give you a $1 special offer of 5 days to check it out & your thinking your getting a deal, but hardly any basic information comes up if any. But for a price, you can get a bonus of "advanced search" & they can retrieve your information. Why pay a dollar, if no info is available to you, why go further with the same company?

Thumbnail of user pepeg4
1 review
0 helpful votes
  • Send Message
May 17th, 2021
Verified purchase

My neighborhood has been plagued by some clown riding over-highway speeds down 2 lane very residential streets. I know he has done over 70 mph several times that I've seen, well above that a couple times. I was able to read his tag and discovered that it belonged on a Ducati, but the bike he rides is a Kawasaki ZR900. He disappeared over the winter but reappeared this week with a different license tag! Well, well.
I tried to run the tag to find where to reach him or his supervisor, jumped through the Records Finder hoops and paid about $25. That established that the present-day tag is issued to a Kawasaki and gave me its VIN. That's all.
Waste of time, effort and money. I should have known better.

Thumbnail of user eddya23
Eddy A. – Records Finder Rep

Hello Pepe,

Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. The License Plate information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You are on 1-month unlimited access here and will roll over to a monthly subscription on the 17th of May if you don't cancel.
If you have any questions, clarifications, or suggestions, please reach us at askrecordsfinder@recordsfinder.com at your most convenient time.

Sincerely,

Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com

Thumbnail of user theranl
1 review
0 helpful votes
  • Send Message
January 6th, 2022
Verified purchase

No matter who I try to search, I get nobody.
There's no results on anyone I look up and the facts I spent about $9-$10 for nothing is truly heart breaking. I hope I can get my money back and please update your search results.
It's like you pick and choose who you can look up or not.

Tip for consumers:
Go to your local court or fill out a form online from a proper court.

Thumbnail of user eddya23
Eddy A. – Records Finder Rep

Hello Theran,

Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that we collect our data from public data sources, which may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. Because of that, some information might not be readily available. However, if you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!

Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com

Thumbnail of user stuartu2
1 review
1 helpful vote
  • Send Message
November 4th, 2018

I tried to get a record of the owners of my car.
What I got was a general linked list of where to find it; there was no actual useful information given to me.
The site doesn't even point you to the actual titles for the car, just the general records page!

Do yourself a favor and save your money.
You've worked too hard for it to waste one penny on these folks!

Thumbnail of user dustink129
2 reviews
0 helpful votes
  • Send Message
March 16th, 2023
Verified purchase

I paid for a membership to reverse look up a harassing number but no records could be found so I contacted customer support and "bee" instantly contacted me on live chat and began looking into my problem. Unable to find any additional information on the number she gave me contact information to report my problem to and refunded my membership fee and answered all my questions politely and thoroughly. She made a unpleasant situation very pleasant and I can't express how satisfied I am with her assistance. I would recommend the customer service I received to everyone. I have never been helped faster or more professionally with any company I have ever dealt with.

Thumbnail of user zyrag
Arden G. – Records Finder Rep

Hi Dustin,

Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and have a great day!

Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user lynnee67
1 review
0 helpful votes
  • Send Message
April 2nd, 2022
Verified purchase

While I did not find any pertinent information by using the site I have to say Rhea, the customer service agent who helped me with my account & questions was phenomenal. She was thoroughl, competent, patient, knowledgeable & friendly. Best customer service experience I've in at least the last decade.

Thumbnail of user lovelyo2
Lovely O. – Records Finder Rep

Hi Lynne,

We're glad to hear that you're satisfied with how Rhea assisted you. We're sorry, though, that you were not happy with the report you received. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user davida1745
1 review
0 helpful votes
  • Send Message
January 18th, 2020

This website does not work. I first tried to find a person by their license plate number. Nothing! Then by their name... Nothing. I then checked my own license plate number... it said their is no record of my vehicle?
I contacted them, and their reply was:
"This happens if the vehicle has been newly purchased/transferred, hasn't been updated/registered for a long time, or has been purposely removed for privacy, confidentiality and security reasons by an individual. What I recommend is you need to check with the nearest DMV to request access, or update as long as the state requirements are met.
My vehicle has been registered for 15 years. THIS IS NOT A LEGITIMATE COMPANY.

Thumbnail of user callumt9
1 review
0 helpful votes
  • Send Message
November 24th, 2021
Verified purchase

Hi there

The site had said there was a report ready for me to view of the person I had searched, so I made a payment only to be presented with a "there are no records" message after the payment had gone through!

Not sure if that's your way of scamming people to get their initial payment but it's utter bs if you ask me.

Refund would be nice, but I highly doubt you'll be issuing one.

Thanks for wasting my time and money.

Thumbnail of user eddya23
Eddy A. – Records Finder Rep

Hello Callum,

We understand how frustrating it must be not to get the information you need. Please know that our site can only generate records that are available publicly.
This experience we don't want our customers to have. Rest assured, we'll further improve our services.
I went ahead and processed a refund of $4.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Thank you, and have a great day ahead!

Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com

Thumbnail of user markt1410
1 review
0 helpful votes
  • Send Message
October 10th, 2021
Verified purchase

I have notified the company to cancel within the 30 day trial period and am still getting billed monthly for something I have cancelled but never got a reply back. My email address is:
*******@gmail.com. Please get back to me ASAP, thanks.

Thumbnail of user eddya23
Eddy A. – Records Finder Rep

Hello Mark,

Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations.
I went ahead and processed the refund of $7.98 for the rebill charged last September 19th. Please expect this to reflect in 3 to 5 business days. Your account is deactivated, and your email is removed from our mailing list.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Thank you, and have a great day ahead!

Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Access over 2 billion public records from thousands of federal, state, city and municipal sources

Company Representative

Thumbnail of user cherylg249
Christina G.
Typically responds within 2 days

How do I know I can trust these reviews about Records Finder?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Records Finder?