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Records Finder has a rating of 3.8 stars from 7,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access, and accurate information. Records Finder ranks 3rd among Government Records sites.
This company responds to reviews on average within 2 days
I had cancelled online two days after starting the trial. It apparently didn't process my cancellation. Membership fee was drafted from my account. I called customer service expecting to be told they would cancel effective for today an no more drafts would occur. I was told that but upon expressing my disappointment the representative continue to reach out to his supervisor and I was given a credit for the amount withdrawn from my account.
I paid for the subscription try to obtain previous owner registration information or name from the title was unable to find any of the matching information after paying for the subscription
I have notified the company to cancel within the 30 day trial period and am still getting billed monthly for something I have cancelled but never got a reply back. My email address is:
*******@gmail.com. Please get back to me ASAP, thanks.
I researched a person in November with the understanding of. $2.99 charge. I was charged $24.99 in November and $24.99 in December. I had no intention of having a subscription. I called your representative and credited me for one month. I would have appreciated the two changes refunded to me, as I only used it once, but she said that it couldn't be done.
Dear Karen,
Thank you for taking the time to share your feedback with us.
We apologize for any frustration this may have caused, and we take your comments seriously. Your feedback helps us improve our services, and we are committed to addressing this issue to ensure a better experience for our customers in the future.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us at askrecordsfinder@ask.recordsfinder.com or call us at 833-922-2315.
Once again, we appreciate your feedback and thank you for bringing this to our attention.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Tho it can't provide all the wanted info ( it's not a magic ball after all, and it does say that in description), this page can help you complete the picture and gatheri background info about someone, in only few seconds and for more than a cheap price, so you know who you're dealing with. I found it very useful.
Hello Amra,
Thank you for sharing your experience with us! We are happy that you are satisfied with the service. We strive tirelessly to meet expectations like yours, and we're delighted to achieve them. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
All I wanted was a VIN report on my pickup. I stupidly but wisely used my American Express platinum. I only paid for one thing. Again I printed the receipt. Never got the one report. Next page wanted me to 'click here' and pay an extra $1 for the report, but also it was now charging me $19.95. Chat line didn't work. No one got on. I called the company and got a refund.
Whoever answered the phone was amazing, she didn't try and pitch me anything else, I asked for a cancellation of my subscription, she immediately sent me an email to confirm the cancellation and made sure I checked that I received the email! Very happy with customer service.
Hello Gabrielle,
That's fantastic to hear about your positive experience with our customer service! We take pride in providing efficient and hassle-free assistance to our valued customers. Our team is committed to making your interactions with us as smooth as possible. Thank you so much for your kind words!
If you ever need any further assistance or have questions in the future, don't hesitate to reach out. We're here to help!
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The free look up gives you more info than the paid subscription unless you upgrade. They just count on you forgetting about the $3.98 for the 7 day trial that one pays then auto bill you $19.99 per month for the same worthless information thereafter.
Dear ----------,
Thank you for your email.
I have authorized the cancellation of your RecordsFinder.com account.
RecordsFinder.com cannot guarantee that you will find the exact information that you are looking for as we do not control the information that is available in any way.
If you are cancelling before the end of your trial, please note that you will have access until that date.
This is a technical support email to help our customers navigate through the site.
Sincerely,
Kara
RecordsFinder.com
Customer Service Representative
I ran my own name as a test of the system. The results were very disappointing. My current address was wrong, I've lived at my current address for 11 years, my list of past addresses was bizarre to say the least. There was no information on education, employment, assets, or net worth. A waste of money.
Hello James,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge. Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
While report was searching it said it had the name and other data. It did not show up on the regular report. For more information I was encouraged to buy the premium package for $9. Again no owners name on the report. These sites suck you in and don't give the information you are looking for. The cancellation process went smooth.
Hello John,
Thank you for your feedback. We apologize for the inconvenience. I searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. I hope you understand.
Furthermore, I refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know.
If we can help you with anything else, we can schedule a call whenever you are available, or you can contact us via email at askrecordsfinder@ask.recordsfinder.com or call us at 833-922-2315. Please know that we are here to assist you.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Provided old information of ownership and generic photos of the vehicle. Pictures were no of the actual vehicle.
Also, to upgrade to get the premium report, there was no PayPal option, only an option to enter a 'new credit card; suspicious
Hello Konrad,
Thank you for taking the time to leave us a review. We want to clarify that the photos of the vehicles we provide on our website are only for reference purposes. These photos are intended to give you an idea of what the car looks like and to help you identify the make and model of the vehicle.
We're sorry that you were not satisfied with the report you received. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
When I wasn't finding any up to date information I was looking for I did a search on my self and my husband. Full of errors and reports of "no records" for things I know should be easily found. There must be other real record finders out there because you always hear "everything is on the internet" but these guys don't know how to find it for you.
Hello Deborah,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies. However, If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge. Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
This site is a ripoff. They charge your CC and then you only see an error message. I had to call to get a CC credit back. The dumb woman tried to argue with me but then said she would do it "in 3 to 5 days". STAY AWAY from the hassle.
Paid for a report and didn't receive any information. I know there is a criminal record and I needed to see the info before hiring. This site was not any help. I paid the fee and got zero in return. Don't waste your money…
Hello Cindy,
We're sorry to hear about your experience.
Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you have any comments or suggestions, pls do not hesitate to reach us at askrecordsfinder@recordsfinder.com.We value your opinion.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Nothing was correct on my criminal. The one reason I used this was to see what showed up if someone was to run a criminal background check. I was angry so angry I'm tired of these BS sites ripping me off. I received NO answers
Hello Jacklyn,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge. Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I put in the information and it looked like you found something. So I paid $3.49 and there was no report. I had to input ALL the information again and there is NOTHING. If I have signed up for something long term (beyond $3.49), CANCEL it. I don't need this. What a waste of time and money. Don't give people the illusion you've found something when you haven't AND remember what they put in!
I was stupid and didn't know any better.
The records were mostly blank and the information such as household income and net worth were WAY off! Then I constantly got pop ups telling me more information was available for an additional charge! I signed up for a 7-day unlimited subscription, apparently there WERE limits! Also, good that I read the terms, although I signed up for a 7-day subscription, they would have billed me $19 a month thereafter unless I logged in and cancelled. I called the customer service to cancel after the website wouldn't give me that option and demanded I be refunded as well. They said no because I had successfully completed a search. I explained it was totally inaccurate and incomplete but she still refused. I explained I would dispute the charge with my cc company but she didn't care.
Most people using these site are looking for name of person who owns the car. The site description say it will provide that info. But it would be nice if they said "hey we aren't going to be able to provide this data" before the product is purchased. Otherwise it gave a all the other info related to the vehicle. They also gave me a full refund with out hassle, thank you for that.
Hello Paul,
Thank you for sharing your feedback.
It shows here you have already reached out to our Customer Care Team, and they've already assisted you regarding your concern. Please allow 3-5 business days for the refunds to go back to your card.
If you have any questions, comments, or suggestions,
Please contact us at askrecordsfinder@recordsfinder.com at your most convenient time if you need further assistance.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
People stop searching criminal records online it's illegal to get it online by law, so any site providing this info is scam, you can get it trough the lawer or by personal visit or by sending post mail to justice department https://oag.ca.gov/fingerprints/record-review
Doesn't report ANYTHING. Literally you get a name and maybe a birthday. Court records and arrest records are inaccurate. You get everybody else's information other than the person you are looking for. Waste of money.
Hello Danielle,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that we collect our data from public data sources, which may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. Because of that, some information might not be readily available. However, if you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Went online to look up a vehicle identification number for a 1963 Buick Riviera. Wanted to know it's history. Punched in the 9 digit serial number and your website "supposedly" found it. I paid you for a month and after awhile tried to look it up. Now your site only accepts 17 digit serial numbers. You did't tell me that before I paid you. I should have known you were just another rip off website. Glad I only paid for a month.
Hello John,
We're sorry to hear about your experience. We understand how frustrating it must be not to get the information you need.
This is an experience we don't want our customers to have. Rest assured, we'll further improve our services.
I went ahead and processed a refund of $7.98 for your 1-month access. Please expect this to reflect in 3 to 5 business days. Your account is deactivated, and your email removed from our mailing list.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
We will love to make things right if you give us another chance. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I have searched every site for this person and she does not exist. Her cell phone is registered to another man and her vehicle license plate does not show who the registered owner is. I have never not been able to find information on a person when needed until now... Very disappointing!
Hello Reggie,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Please know that we collect our data from public data sources, and it may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
So when you use the free look up, it shows you all the reports that they seeming have. Then you pay and all it is is a report of generic information that you can google yourself. I want my money back for false advertisement
Hello Kendra,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We see you are on our 1-month unlimited access that is good up to the 21st of July. If you fail to cancel, you will roll over into a monthly subscription of $14.98 until you cancel as agreed on check-out.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I found my dad's name and has report ID, showing me what information i can view for $3.98, but after i paid i cannot find his name. Requested for search assistant they email me back states i need to be premium to see the report. I will request to my credit card company for this scam.
I did a search before giving payment which showed information was found but as soon I paid and signed up there was no available information for my search. Total waste of money and they don't refund money also.
* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
First you pay the 14.95 but j you oh can't receive any information you need. You are than told to purchase the premium which cost 19.00 or more can't remember the exact amount and there is a list of all tff he e info you can get. To me this is nothing but a scam. I would not recommend this company to anybody.
Hello Mary,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations.
It shows that you canceled the subscription but still have up to the 13th of May to use the service.
The Premium Report offer is a pop-up option if you want to get a comprehensive background report through a third-party data source. We maintain though it is optional.
But we do offer free search assistance. Please reach out to us via email at askrecordsfinder@recordsfinder.com or, better if you can, call +1 833-922-2315 between (9 am - 5 pm) Eastern and look for Eddy so that I can assist you immediately. We'd greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Showed a person and partial #, said it would be free, I went through with checking and then my cc was charged and was told there was no person found. Totally faked finding the person I was searching to get my money. Waste of time!
I regret this site
Hello Jaime,
Thank you for sharing your feedback. You mentioned you have issues accessing the information you were searching for and the site not living up to your expectations.
It shows that you canceled the subscription but still have up to the 13th of June to use the service. To make up for the inconvenience, we would like to offer you a custom report at no extra fee through our Our Expert Team of Researchers for a more in-depth search.
Please reach out to us via email at askrecordsfinder@recordsfinder.com or, better if you can, call +1 833-922-2315 between (9 am - 5 pm) Eastern and look for Eddy so that I can assist you immediately.
We'd greatly appreciate the opportunity to make things right and work toward earning back your business, and we look forward to hearing from you.
Have a great day ahead!
Thank you!
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
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Access over 2 billion public records from thousands of federal, state, city and municipal sources
Hello Mark,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations.
I went ahead and processed the refund of $7.98 for the rebill charged last September 19th. Please expect this to reflect in 3 to 5 business days. Your account is deactivated, and your email is removed from our mailing list.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Thank you, and have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com