Red Dress

Quality has gone down majorly all while prices have skyrocketed and I've been buying from them for years. Additionally, they changed their return policy and told customers by banner on their website for 2 weeks. Unfortunately I happened to not purchase from them in that small week time so I was unaware haha. Sad because I know they started as a small family business and I love supporting smaller companies over huge corporations but they will not get another cent from me. I'm now stuck with a $400 bill I can't pay because I missed the 2 week announcement of the return policy. Truly not worth your money. Sorry red dress!

This company lost my item/it never arrived so I has to call the customer service. Was told I had to wait a month for them to complete their investigation before they could send replacements.
I expressed fear they would be sold out so this incompetent moron Kelsi said "no worries babe we already put the items in your size on hold for you and contact you by August 19th. 3 weeks later, August 19th came and went, no reply for 3 days later they just forgot, had to hound them down to be told the items which supposedly were in hold for me were now sold out completely. WtF how are they sold out if you put them on hold? Apparently in Kelsi's deranged head that makes sense. And now being offered store credit for a place I never will buy from again!

Save your money from these liars and scam artists, this is not a real company.
Go buy shein or fashion nova instead this place is not worth the money or headaches.

This clothing store is horrible! And from what I can see from other reviewers I'm not the only one that feels this way. Customer service is the worse I have ever had to deal with. I used a code for Black Friday and they would not return or exchange for a smaller size I was not even asking for my money back. The items WASN'T on sale, I happen to use a code for Black Friday and they would not allow an even exchange or even store credit. I have never heard of such a thing. Red Dress doesn't care about its customers it's alll about them! And be ready for a RIP OFF if sizing is off or you are not completely satisfied with an item. I will never shop with them again

I really wanted to love this company, yet my first order they sent a dress vs a shirt and by the time I shipped it back the event was over I had ordered it for. So I tried again; second order was missing an item. Now 2 months later I am getting shorts hopefully shipped that I can no longer wear due to cold weather. Cute clothing and reasonable prices; yet I assumed they would accept some responsibility for X 2 different orders being completely messed up and offer a discount, coupon, etc? Still awaiting correct items?

This place should be getting a no star. Do NOT order from here. They make you pay for your returns. They do not give you your full reimbursement so you are double charged for shipping. The clothing is cheap and feels worse than Forever 21 clothes. Good will has better stuff than them. I bought a dress for $50 and paid $7.75 to the post office ship it back since they do not cover that. They only reimbursed me $43 because they do not include the shipping (I paid $5.95 to the website) that you had paid for.

This company is only interested in using your money. They send out defective goods and then make returns difficult. Do not waste your time and money ordering ruined garments at full price.

As others have mentioned, the client service is not up to standard to today's time. Do not try to make an effort to help clients. I definitely recommend shopping somewhere else.