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RedeemVacations

Overview

RedeemVacations has a rating of 4.5 stars from 717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RedeemVacations most frequently mention great experience, customer service and travel agent. RedeemVacations ranks 8th among Vacation sites.

service
133
value
119
shipping
9
returns
16
quality
115
This company responds to reviews on average within 7 days

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14,213 reviews
How would you rate RedeemVacations?
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Delaware
1 review
0 helpful votes
Follow Katherine B.
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March 24, 2021
Updated review

It was given to me as a gift from iTax Solutions and I chose to take my vacation in Virginia at Virginia Beach. There were many places to choose from, but I never been there. When I put my order in to receive my vacation information, I had no problem. Everything was easy to do and I received the information and I will be using my vacation soon. This was a good experience with Redeem Vacations

Date of experience: March 24, 2021

It was given to me as a gift
March 23, 2021
Previous review

It was given to me as a gift.

Date of experience: March 23, 2021
Canada
1 review
1 helpful vote
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April 19, 2021

The site was easy to navigate to activate my voucher however I was rather shocked at the pictures of the so-called 4star property. It looks like a cinder block dorm room at best. I hope I haven't been scammed.

Date of experience: March 20, 2021
South Carolina
1 review
4 helpful votes
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Miami Vacay 2021
May 7, 2021

Redeem Vacation definitely made this enjoyable experience for me for my FIRST TIME EVER IN MIAMI from start to finish. The checking in process and staff at the Gates Hotel South Beach Hilton was excellent. The inside of the hotel in general is beautiful. The hotel room would get a 3 out of 10 review. The View was terrible unable to see anything just a large wall and a lot of construction noise. I will definitely book with redeem vacation again but prolly a different hotel

Date of experience: May 7, 2021
Arizona
2 reviews
1 helpful vote
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Double Tree by Hilton
March 13, 2021

I booked with RedeemVacations and was sceptical about the deal. I upgraded the room for a high floor/ balcony and was very satisfied with the room. Other than the patio door not sealing (and within 10 minutes of calling reception, the maintenance person was there and repaired it immediately) I had no concerns. I wanted a fridge and had one within 10 minutes of calling down to the front desk ($10.00 a night). The hotel was very clean, trash cans were emptied regularly, the environment and staff COVID aware. Each interaction I had with staff from the hotel, they were polite, courteous and professional. I would stay here again and would book with RedeemVacations - I was within15 minute drive of everything I wanted. Picture from the hotel balcony, a trip to the beach and the pier.

Date of experience: February 7, 2021
Maryland
1 review
0 helpful votes
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Very easy to use
June 19, 2021

Very easy to use. Only downside is needing to pay my part up front instead of when I actually take the vacation. But so much cheaper than if I'd booked it myself!

Date of experience: June 19, 2021
Louisiana
1 review
0 helpful votes
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April 1, 2021
Updated review

Everyone was very helpful. From customer service at redeem vacations to Let's go travel! Travel agency! I was having trouble activating my voucher and they both helped me through the process!

Date of experience: April 1, 2021

Kymmye Ann on Facebook has a travel agency ( Let's...
March 30, 2021
Previous review

Kymmye Ann on Facebook has a travel agency ( Let's Go Travel) they use this site!

Date of experience: March 30, 2021
Ohio
1 review
0 helpful votes
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The overall experience was good
August 2, 2021

The overall experience was good. My travel agent Deana found us a nice resort and because of us booking with her we were rewarded a redeemable vacation for 3 days.

Date of experience: August 2, 2021
Pennsylvania
1 review
0 helpful votes
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I has been good so far, very user friendly and I reached out with some questions which were answered for me quickly. I have not decided on the dates yet, will be working on that soon

Date of experience: May 28, 2021
California
1 review
2 helpful votes
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GREAT DEAL!
March 6, 2021
Updated review

Due to my time frame to travel, it did hinder my ability to make a choice between many of the hotels offered, but aside from that, service has been EXTREMELY prompt, easy, no pressure, and no "fine print" that needs to be looked through meticulously. The price paid was OUT OF THIS WORLD and I will not hesitate to come back in the future! Well deserved 5 star rating!

Date of experience: March 6, 2021

Hawaii is gorgeous
March 4, 2021
Previous review

Hawaii is gorgeous.

Date of experience: March 4, 2021
North Carolina
2 reviews
0 helpful votes
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March 22, 2021
Updated review

Fantastic! I never could have dreamed redeem vacations would have been so simple and go out of there way to insure my best possible experience. I am very grateful!

Date of experience: March 22, 2021

Fantastic!
March 21, 2021
Previous review

Fantastic!

Date of experience: March 21, 2021
Australia
1 review
0 helpful votes
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May 8, 2021

$#*!.
Only one hotel in cairns, how can that be?
Could not use my credit card to up grade my room.
Also my friend did one for byron bay and the two hotels where blocked out for 2 years.

Date of experience: April 8, 2021
Pennsylvania
1 review
0 helpful votes
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We had a great family vacation. The hotel was very nice. Excellent location on the beach. There was many pools and options for families with small children.

Date of experience: May 26, 2021
Nebraska
1 review
0 helpful votes
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Strict travel dates
February 20, 2021

The travel dates are so restrictive and what I paid extra for taxes and "fees" is kind of high especially with all the date restrictions. I hope it's a nice hotel at least.

Date of experience: February 20, 2021
Illinois
1 review
1 helpful vote
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Unable To Activate My Vacations
March 11, 2021
Updated review

I was able to pay my activation fee for my trip to San Antonio Texas, when I tried to activate my trip to Cape Town South Africa the system sent me a message stating I could only activate one (1) vacation in a 12 month period. I've sent 4 message to Newport Vacations and to this very moment I haven't received any reply via email or telephone, or text message. This is very bad.

Date of experience: February 9, 2021

I never been there and would like to visit
February 8, 2021
Previous review

I never been there and would like to visit.

Date of experience: February 8, 2021
Florida
1 review
0 helpful votes
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May 8, 2021

There isn't much to choose from as far as dates go and only giving 1 hotel. Not impressed so far but we'll see what happens next year once those dates open up

Date of experience: April 8, 2021
Ireland
1 review
0 helpful votes
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Very bad!
November 9, 2022

Very bad!

I booked with reedem in Istanbul for 4nights.
Arriving at the hotel, they told me that my booking is not confirmed and not valid, and saying that they are not working with reedem for almost 1year.

I tried to contact reedem to have some help, no agent available. I wait 2hours at the reception, after that, alone in a country that I don't know, with no accommodation ans any help, I decided to book an other hotel the cheapest one on this area.

After that, I contacted reedem, they called the previous hotel ans confirmed that the hotel has no booking.

As it was no my fault of reedem has no valid contract with hotel I was expecting a refund of this new reservation and they refused!
So I had to pay the double of what I paid with reedem because of them.

Be careful!

Date of experience: October 10, 2022
Ohio
1 review
0 helpful votes
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Do not use it. I booked Nashville vacation and it had 182 consecutive days blocked out. Then switched to Vegas where I can stay at the Luxor for more than what it costs to just buy it on priceline.

Date of experience: December 14, 2021
Maryland
1 review
2 helpful votes
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Won a trip to Las Vegas, but with a bunch of stipulations,...
June 16, 2021
Updated review

Won a trip to Las Vegas, but with a bunch of stipulations, Sun-Wed, or Mon-Thurs, only all the dates I want to travel are either unavailable, or the airfare is extremely high, than you don't get to see the hotels, until after you pay the taxes and fees, and put in your dates, only three hotels came up, depending on dates, I really want my money back.

Date of experience: May 17, 2021

Won a trip
May 15, 2021
Previous review

Won a trip

Date of experience: May 15, 2021
Maryland
1 review
1 helpful vote
Follow Sallie C.
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It's a pity there isn't a zero rating. I see this site is offering "free vacations" by connecting with one of their partners - buyer beware! I saw a post about setting up an automatic donation and getting a free voucher. I thought "great - I love this idea!"So I signed up for the monthly contribution. You are then directed to the Redeem Vacations site where you pay $114.25.to activate your vacation for "out of pocket costs - taxes and fees". You do this without being able to see any of their hotels. I STUPIDLY did this because I trusted 8 billion trees. As I said STUPID!. I chose Denver. You get a choice of 1 to 3, three-star hotels, well outside of Denver, and other than 4 or 5 days in July, it is blacked out from mid-May to late October. I tried those few days, plus early May and late October, and those were the only choices. I was unable to contact them through their website, you can only do a live chat. I asked to see what hotels they work within Atlanta or Charleston, they can't do that either. But did offer Cancun in July! I asked for a refund since the charge was for taxes and fees, and I'm not staying anywhere, so there are no taxes and fees for them to pay, NOPE they won't do that either, you are just SOL. I will be canceling my monthly contribution to 8 Billion Trees, refuting the Redeem Vacations charge on my card, and posting negative reviews for Redeem Vacations. If you want to contribute to 8 Billion do it - but the vacation thing is a complete scam, 8 Billion needs to review this offer and cancel any relationship with Redeem Vacations.

Date of experience: January 29, 2022
Mexico
1 review
0 helpful votes
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April 17, 2021

The hotels announced in the page before make any payment are not at all the available to make reservations. The "illustrative" money to save is ridicoulus above the real. You have a great disccount but it is not the offer announced. The dates to make reservations are very reduced, even it is suppoused to have a year, you only have half a year effective. Pretty much a fraud.

Date of experience: March 18, 2021