ReebokReviews 114

As a gift sent a workout shirt directly to a family member, it arrived way to small. By the time we got it back from the family member it was outside their "30 day window" and despite that it was never worn and still had tags on it they would not let us exchange it! When I called and attempted to talk to someone of higher authority I was told there was no one and that I could send an email to their corporate email address. TERRIABLE CUSTOMER SERVICE, DOES NOT STAND BEHIND THEIR PRODUCTS! STAY AWAY!

This website is horribly inconsistent and makes promises that they are unable to keep. I ordered a hoodie for my sister's Christmas gift, but they never sent me an order number or confirmation. I checked the site to see if they were still available, but they were out of stock. Thinking that they never put my order through, I ordered another sweatshirt of similar value. To my surprise, several days later, both showed up. They only have self service returns, however, I didn't have the order number to return the first sweatshirt. After emailing them, they failed to return within the 24 hour period that they guarantee and instead, got back to me TWO WEEKS LATER. Two weeks after the package arrived at the facility, I finally called them and they agreed to refund me AFTER January 6th. Needless to say, this is a waste of time and I really suggest that you order CrossFit products from other vendors.

So, i tried to use a groupon to purchase two items. Everything seemed fine until I received someone else's two items. It was a crossfit woman's order, so i"m sure she's mad... So after being on hold for over an hour, they told me all they could do was give me back my money at 70% of what I paid, since "the groupon" is no longer available and all they had was a 30% coupon. And they would only do so if I sent back the items. What?! They never sent my items, and are charging me 30% of the order?!?! It was over $100, so that's a lot of money to try to swindle from a loyal customer. Then, they "magically" had similar items in stock, so I settled to get the similar items shipped to me. Surprise! I only got one item from the order. This is two months into this order and I probably will never see the other item. I've tried to contact them via e-mail with promises of "hearing back" in 24 hours (three times, no recontact.). I've also been on hold more than once for over an hour. Reebok online is seriously the shadiest operation I've seen. I've ordered from them only once before, but this is it! I'm considering legal action or a complain to the better business bureau. It just want my money back!

I bought a couple of pairs of Reebok shoes quite some time ago from a brick and mortar store. My plan was to wear one pair and then when that wears out I would go ahead and wear the other pair I bought. So, after this occurred my new pair of Reeboks developed a hole on the top of them that was from some sort of defect within roughly 2 weeks of using them. Keep in mind I take extremely care of my shoes and make them last as long as possible. Anyways, I contacted their customer service and Gordon provided TOP NOTCH service to myself and made me a very very VERY happy customer and ensured that I stayed loyal to Reebok (Which I have for years).

After getting a refund for my shoes I went on Reebok.com and ordered 4 more pairs of shoes. It was easy, quick, and efficient. I have nothing to complain about other than the site itself being somewhat slow. I recommend it!

Thank You Gordon and Reebok! :)

Never ever try to buy from Reebok site. First they will screw up your order and they will apologize for their mistake. I ordered shoes on 12/01 to gift a friend on christmas but i received a pair of women underwear or something. I reshipped the product same day i received and I am still waiting for my shoes. At time of writing this review they even didn't ship the product. Called their customer service about 20 times and each day I will receive the same promise to send it within a day.

Common site Jabber introduce a negative rating and they are not even worth for a single star.