Regus

Regus is always charging fees and crediting back then overcharging again with no clear explanation. It is a vicious cycle. STAY AWAY.

Worst company I've ever dealt with. I gave them thousands of dollars over two years and they tried auto renewing my account. They were trying to get me to pay for another two years all at once because my cancellation was somehow a breach of contract. Eventually it went down to just pay two months of the next year, which I refused. They would not acknowledged that I cancelled my account within their window and refused to pay me back my deposit. They are using some fake collection agency now to try to collect 500 bucks from me. This is a scam company pretending its legit.

Edit: to the Regus employee below. The language in the contract says you must give written notice two months before the term expires, it does not give a specific date. I gave written notice two months prior. I lived up to my end of the deal and your company failed to live up to theirs. Its been years and I'm probably never going to get that initial deposit back.

The reminder emails sent to me said "By not responding to this email by X date, you are accepting renewal of this agreement". I changed my email to another email address and made this clear to the office manager. The notifications went to the old email. An office person could have talked to me in person if I did not respond to an email. Any other matter I would get a knock on my office door.

Not responding to an email is not the same as agreeing to a contract. You cant just pretend like this is a legitimate and honest business practice. This is a dark pattern that a respectable business would not engage in. For someone who has literally given your company 10s of thousands of dollars I find it utterly disrespectful to end relations in the way it did.

Run as far and as fast away from these two bit crooks as you possibly can. Comic book level villainy mixed with obscene incompetence.

After raising the cost for forwarding my mail by $5 without informing me beforehand, Regus then charged me a LATE FEE as if I would have known of the price increase-- and the late fee ballooned to two add-on additional fees I have paid under duress, once for about $33 added to my monthly payment which I paid in November as a "nuisance" matter, with no recourse, and now currently, pending, in the amount of $35.40. This on a $5 price increase which I did not know of because I am not psychic! All attempts to reason with the accounting people have failed-- they are like a brick wall, no idea why a $5 underpayment balloons to such chunks of money demanded. Then in the past few days, having trouble figuring out on their web pages how to pay the additional $35.40 being charged for the $5 not pad initially-- if I did not pay it Regus would be returning my mail, refuse to accept it-- I got help from the center staff as to payment of this chage and inadvertently, diddling around on Regus' confusing web pages, was said to have agreed to AUTO DEBIT! NO! I do not want Regus to have this access to my bank account! I contacted Regus the same day when I learned of the alleged agreement for autopayment, told them this was an error or mistake, I did not want autopay, and was told that if I cancelled it there would be an additional retainer charge! I still want Regus to cancel the auto pay as I do not want this company to be able to access my bank account, and would like them to cancel the additional retained charge. Lots of luck! This is a rogue company.
Kathryn W. Kelber

DO NOT RENT AT ANY REGUS OFFICE, they have extra fees for everything and NO staff support.

For example coffee per person t's a monthly fee of $40 I believe and it's not optional, they will soon charge coffee for your guest too. Can't use your own wireless printer because they won't allow it to access the network without an extra monthly fee of $35 or so, staff is not allowed to help in anything unless they charge you, for example: I was not in my office and client dropped documents that I need it ASAP- manager said she could scan at an initial fee of X amount plus $1 per page. I would also leave some envelopes for people to pick up, not many. Maybe 5 a month and she told me that they are not allowed to help with that, that I had to be present and give envelope to people in person or she could send into my office so they grab envelopes, but that she would do me the favor and give to my clients... It is not necessarily the staff but the rules of all Regus office that want to charge for any thing even for basic office things that at WeWork and other offices were included.

They also charge a "RESTORATION FEE" when you move out automatically, $3 per SqFt, even if no repairs are need it. DO NOT RENT AT ANY REGUS

I signed up to rent the office space for one month. I made my payment and put my card on file, made my security deposit as requested. I submitted my cancellation request to only utilize the office space for that ONE MOTH. They would not cancel my agreement until another month and roped me into a $2,700.00 balance instead of the $650 I was originally told. In addition, I expressed in writing via e-mail, that 2 out of the 3 outlets were not working and all they did was give me an extension cord to utilize, but I was not able to place the desk the way I needed it to be in order to receive visitors. I also requested the garbage to be taken out as they told me, in accordance to their contract, that garbage removal will be done daily. During the entire month I was there they removed the garbage ONCE. I informed the office manager, Orlando, from the NY office several times and when there was no action taken I offered to take it out myself as the conditions were unhealthy.
I tried contacting customer service SEVERAL times and all I get is the run around. I got no where with their "help desk" and nobody is giving me a legitimate answer as to why my contract has been extended to January when I have documented proof that I canceled. I'm really struggling with this company and have not found any way out of this. I am renting with another company now and they seem to be much more friendly, accessible, and reasonable. I don't know whats going on with this company or who manages it.
I hate to do it because of the expense that I will incur, but I may have to get a lawyer involved because it just seems like they will continuously charge me to no end.

Charged my card soo many times I had to cancel it and even when I changed the card information they kept charging me..

I would give them ZERO stars if I could. I have been a member for some time, and have a consistent, recurring problem that they will not address. I have a monthly subscription where I pay a single monthly payment, which allows me to reserve office space at no additional charge. Basically, it allows me to work from a Regus office anywhere in the world to work. Handy for a road warrior like myself. HOWEVER, even though I have a monthly subscription, I am billed for any office space I reserve. It's as though I have no subscription. Regus double bills me every day I use an office, requiring me to call them to reverse the charges EVERY DAY. As I write this, I have been on hold for 26 minutes waiting for a customer service rep. Every day. I have been reaching out to them FOR MONTHS, have submitted multiple emails, tickets and phone calls, and NO ONE seems to care. Why bother with a subscription? Well, I can't get out of it since NO ONE WILL ANSWER THE PHONE. They have a complete and utter lack of regard for the customer.

It's my fault, I should have read the reviews before I allow myself to get involved and pay a painful price for my wrong decision.
Regus: worth £2.6 billion!, they make loads of money by taking advantage of pandemic and ripping off small new businesses like me. I set up my new company last Oct and rented 2 desk space at Regus Almondsbury for £454.80/month for 6 months tenancy. They will pressurise you in signing the contract 2 months before the tenancy and demanding 2 months deposit and 1 months rent straight away. Please check your invoice every month and avoid DD, as they keep adding unnecessary charges on your invoice, for example kitchen and coffee use for £48/month when I didn't sign up or use or drink coffee. Every month, I complained about it, but they still keep adding it on the invoice. When the pandemic strikes, I was on my 11th week, and had to stop working as massage therapist and therefore I cant use the room until the govt allows me too. Regus given me 50% discount for Apr and May in return, they extended my tenancy till Oct 2020. I asked Regus if they can provide more support after May, as I am still not allowed to work and, with no income and not eligible for any financial support. Regus idea of support is to further put me in debt, by offering me 2 months of discount but extending my tenancy till Apr 2021. So far, I have paid Regus for 6 months when I only used it for 11 weeks. At this rate, I will have paid Regus 10 months of rents and only managed to use the room for 11 weeks! I was told to get your deposit back, it will take 2 months. They are not making enough money, so they need to get to keep your tiny life savings for as long as they can, so they can live in their luxury lifestyle. I am pretty sure there are ethical landlords around who is not so greedy, so I will avoid this one, if you can.
Actual Rating: -100*************

Jan 25,2022 Update:
The renewal issue has been resolved. Thank you for Sandra's reaching out who is the Head of Regus customer service. I will be happy to stay with Regus. The centre team members are also friendly and willing to provide their helps within their authority.

I have rented the office space with Regus since 2018. Due to COVID 19 outbreak worldwide, my business is also got affected negatively.

My current rental will be due on March 31,2022, and I would like to keep an office space for daily operation. However, thing got changed dramatically due to Regus's auto renewal system miscommunication. On December 24, I received the renewal reminder by email which contains auto renewal rent options. I viewed the new price which has been increased by 75% from $900 to $ 1560/month. I was so shocked by this huge increases, although I expected it could be increased by 20%. In the email, they invite me to contact them if I have any questions and would like to discuss with me by December 31. So I replied by email and asked for other lower rent option (change to smaller space, etc), but no response. The I sent another 2 emails to express my disagreement and concern on the renewal issue, but still no response. In January 2, I got auto renewal confirmation email from them and told me it has been successfully auto renewed. Afterwards, I contacted Regus account help desk for 2 weeks, ticket numbers got expired for no reason. Until now none of them from Regus provide me with any solution. All what they want is to wait for the time so they charge my credit card in March with whatever amount shows in the unlawful agreement renewed by the machine. I told them the agreement is not an agreement and it is against my will.

Now, after 2 weeks of contacting the account help desk team, I feel like they treated me like a toy. The team leader said he could not do anything and let me contact the help desk. The help desk told me I should contact the team leader for solution.

I am willing to pay rent to keep my business going through this pandemic, but has to be a mutual agreement. They did not respond to any of my calls and emails in an effective way.

In our time with Regus we have really come to value the vendors that we work with that are even just OK because Regus has been just that awful.

In the past two years we have been notified, typically 4-5 days in advance that two of their sites were closing. Although I want to be understanding when it comes to the impact that COVID has had on these businesses, the lack of notice prevented us from being able top properly move AND run our business at the same time. Additionally they also lost three of our pictures that we had purchased, totaling nearly 700 dollars. When we informed them of this (after several weeks) we finally receive a response that put the blame on us for mislabeling the pieces of art. This was actually incorrect as we had received all of our other items (with the exact same label) but they were hearing none of it.

The newest way that they've been able to muck up our logistics is now with IT support. They sit remote, which is understandable but THEY DONT HAVE A NUMBER! Instead the process is that you have to send in a ticket (via the admin) which is typically answered two days later where you have lay out the problem and they simply respond with convoluted answers.

But the real problem with Regus lies with their inability to take responsibility for their mistakes. Everyone is apparently siloed to the point where its really no ones job to help you out with what you actually need. The person who "oversees" our region is now blatantly ignoring me and even going as far as to send me to voicemail when I try to call him.

Terrible business partners. If I could select zero stars I would

I signed up rovva.com for a virtual office. I didn't know they were partners or linked to Regus. Had I known maybe I would have found these terrible reviews and avoided them.

Upon signing up I received from Regus a welcome email, the house rules and a request of document in order to activate my account.

I read the house rules and realized it was not what I was looking for on top of the fact that the mail forwarding, included in the price advertised by rovva, was not included with Regus, there was an extra 20$ charge for that.

I did not send the documents they requested since I did not want my account activated. I sent them an email the following day stating my concern and requesting a stop to the process. But I got no answer but a two month charge to my credit card.

I canceled my credit card and contacted customer service to inform them of the issue. But got the answer that the process is final even though I emailed them and even though I did not send the requested document.

Since they can no longer bill my credit card they've been sending me invoice with overdue balance for the past 3 months, emails from their collection department and threats to send my account to a collection agency if I don't pay the past due or the full amount of a 24 months agreement even though I never used and will never use the virtual office address.

After several attempt to resolve this issue by email with no success, I finally decided to call them, yet got the same answer the process is final there is nothing they can do and referred me to their partner Rovva even though I never received anything from rovva after signing up but from Regus.

They will rape you off blindly do not join them a bunch of layers will bill you 15 days before month

I started an LLC, in December 2020. I wanted a virtual office space, so I went online and signed up for the 24 month agreement. They have a no early cancelation policy, that is not stated. So, when you call to inquire about the agreement, that's when they tell you that if you cancel payments, even during covid, it will go to collections. Even if you are not using their services. It's a complete ripoff, unless covid hasn't effected your ability to conduct business!

I had 3 office 2 were canceled in the same week the office were month to month 2016 was occupied and the other office wasn't due Until August they are trying to make a 4th office that a tenant been in
Regus contacted me and made correction
And then there evil prejudice front desk Minerva from Mesa Az office has sent a request for us to pay over $4000 the office was occupied and she determined
To run a scam this makes no sense you fraudulently went into our account and made up charges …. I'm contacting the bbb and
Date of experience: 28 September 2022

Can you Pls speak with Minerva about this bad behavior she's adding office we have 3 contract plus and 2 are canceled 2016 was occupied the other lease didn't start until August I stared my contact in June and canceled the August one 30 days in advance the regional manager Greg told us we would be receiving a refund Regus kept $1100 and made mention of a refund this has to stop pls contact me to get clarity. Both office 2031 and 2092 was canceled in June and 2031 was set to start on July which it was occupied and 2092 was set for August I have proof the email from Greg clearly show 3 office and I have each contract so to add a additional office 2016 is just crazy I canceled and you took my money $1100 which was applied to $2031 and never stated anything about a refund of my security which Greg told me I would get

Don't walk away RUN! I was trying hard not to write a review bc I know how it hurts a business. Regus was ok at first until here lately. Now right when I'm at the end of my 2 year term I cant sign into my account. They said I owe $1260. I dont, I took it up with the account help desk THROUGH EMAIL. ACCOUNT HELP DESK said I owe $793.00 and if I paid that my account would be reinstated. Confused about the situation, I paid the $793.2 days later I still can't get into my account. Then today REGUS COLLECTIONS calls me tell me that I owe $863? I go into my office today and the front desk say that I owe $984 after I paid the 793$. I was told that that rent had increased for July. So its June 11th I had to pay the increased rate for July plus a collections fee which still didn't add up. My account shouldn't even be in collections! She stated that my office is available to sale and she stated that my account wouldn't be reinstated until I paid the $984! I cant get through to account help desk and the community manager will not respond. RUN! RUN! RUN!

Tiny office space for the rent you pay.

THE CORONA CRISIS OFFER
50% reduction on the next 2 months rent ONLY IF you extend your agreement by a further 3 months.

I'm so glad I found this website!
It seems that so many have fell for Regus accounting scams that it's time for a class lawsuit.

It's coming Regus!

I bought a virtual office from them. Then I called after two days because I was waiting for the assistant to reach out to me to give me my address etc like it says in their ad after you sign up. When I called they said they couldnt find my account anywhere and that it was non existent. Then after maybe a week or two the company address was finally available on my app which I didnt know I had to download figured that out on my own. This worried me because I needed a business address asap to get everything going. I tried canceling it and disputing the charge with my credit credit card because I felt shady business tactics may presume further down the road. Then after the dispute they charged it back again somehow. Then after that, they started sending me emails about paying the setup fee which I didnt feel made sense to pay since I had already tried cancelling and THERE WAS NO SET UP lol. Then by week 3/4 after corresponding back and forth through email about my unhappiness they kept saying that it basically didnt matter and that I still requested the service and had to pay since I didn't request cancelling a day later apparently. They sent an email at the end of week 4 saying my debt was going to collections the whole debt. However, I was already charged a month of the service debt on my credit card which the collection threat email stated they did not to receive. I feel like they should be more focused on helping new business' get started not hurting them. I do not recommend this company for a new business especially because worrying about collections when your business first startes is a MAJOR setback. Dont even get involved with them until you can afford losses. Working with this company is a major loss.

Once again they are greedy and i asked for help and they won't. Due to Regus I will loose everything.

How is this company still in business with this level of appalling reviews for appalling unprofessional behaviour...

50% terms internet speed is too slow and many times, they mention about fault at electrical room etc.

I can not recommend this company based upon its unprofessional behaviour and lack of customer service.