Regus

They will charge you even if you cancel services, nobody provides customer service. STAY AWAY. Customer service is like speaking to a wall.

They will try to get you at every corner. This is a money grabbing company with no work ethic. STAY AWAY

Shabby offices, cleaning poor, horrible customer support and worst of all, hidden charges buried in the fine print. Anywhere but REGUS.

Scam organization. Will cease to exist soon. They charge fake invoices.
Breach of data protection, ICO, GDPR.

Regus keeps charging me for accounts that aren't mine. I literally have at least $2,000 in unauthorized charges from them over the last year.

Absolutely the worst customer service. Do not rent from them, they find every excuse to overbill and when you have an issue

I recently left a review of issues with this company, company replied blaming me and my bank company. The facts: I have asked for my contract to end ON THE COMPANY'S TERMS, I have asked to receive confirmation of my auto renewal cancelled, I have asked to cease to send me to collections as the online platform is deffective (its not my card issuer I have tried different cards including a city card) So far and after documented emails, video of the technical issues, NOTHING SOLVED. Any company within minutes of cancelling an auto renew and after requesting cancellation will comply. Not regus, weeks later no resolution to any of the above. I am saying I WANT TO CANCEL IMMEDIATELY ON THE COMPANYS'S TERMS tell me what you want i ll do ti. Nope forced to stay in contract, no confirmation of the autorenew cancelled. THESE ARE THE FACTS, you can blame me all you want I have proof in writing and video of all of it. It is even more dissappointing and speaks volumes of this company that publicly online they chose to blame the customer, a simple, we ll call you to solve it would have been more professional. Unfortunately at this point I do have to think its a scam As stated before I WILL GLADLY WRITE A REVIEW EVERYWHERE OF THE CONTRARY if the issues are resolved. However, because the facts are what they are and no resolution I will keep this up anywhere and everywhere. Until solved, period. The facts are the facts.

I requested a Mutual Rescission and Early Release Agreement and was refused.
Regus are taking advantage and exploiting at a time when we all need support and understanding.
It is shocking that in a pandemic where worldwide governments are calling for relief on business rates for SME companies that Regus are looking to tie us in for another 12 month contract for a facility that we cannot, and do not want to, use.

MONEY HUNGRY COMPANY
- NO social responsibility
- TAKING monthly payments from small businesses owners who have had to close down business due to COVID
- NOT helping customers in time of need
- Rude, legalistic and non responsive
- STILL charging rents during the shut down
- Overcharges you on invlices
- DO NOT trust them with your credit card you won't have access to remove it (they keep charging it)
- They claim they support members, but it seems that they are only concerned about profits
- Any questions or complaints are met with the same bureaucratic automated responses

STAY AWAY - DO NOT SIGN UP WITH REGUS

One of the most unprecedented times in history and they have decided to take advantage of many small firms who are struggling to make ends meet.

Yet another HORRIBLE review. These guys are clearly thieves and although most, including me, don't see this stuff until it's too late and you've already worked with these disgusting people.

As for my situation. The fraudulent bills keep rolling in and although I have paid and have emails stating my account was paid in full and account closed they continue to try to collect. The most recent email includes invoices totaling over $700.

But you CAN do something about it. In fact, the more people that do take the 10 mins to do so, the better.

Step 1: Connect with the Federal Trade Commission and file a complaint. Here are the details and phone number in the link below. They will email you after and give you other options for letting people know how these people operate. It will make a difference.
https://reportfraud.ftc.gov/#/

Step 2: Get your most recent credit report. If they have reported you to the credit bureau they could be responsible for paying you! See below.

Step 3: If these lowlives have bullied you that is one thing. However, there are very strict rules on how a "supposed" debt collector can behave. If they have effected your credit you could be getting paid a few $1000 dollars. Connect with a lawyer and talk to them about your situation. It should be FREE. I am not an attorney but I am taking these steps and want to help others that are in similar situations. Google fraudulent debt collection. Call a few attorneys. I suggest 4-5 different ones. See if they can help you.

Step 3: Don't react or connect with Regus. Nobody there will help you. Nobody. So don't waste your time or get yourself frustrated. Just know that you have been taken advantage of and take the above steps to get yourself out of their fraudulent claws.

I feel so badly for all the people on here. I've read many of your stories and I feel just terrible about all of it. We are just hard working entrepreneurs trying to make our companies successful and these guys are taking advantage of hard working people. Gross.

If you need to connect with me you can. I will offer help and updates on my situation with them as well.
*******@consultresults.com

I recently signed up with Regus for a virtual address in December of 2022. I have had nothing but problem after problem! Nobody, including the office manager Anton knows what they are doing! All he does is apologize over and over and lie! They charged me for mail forwarding that I DID NOT HAVE for months! Once I brought it to his attention, the only thing he could do is credit my account to spend back with them eventhough I was canceling their services! He has a very nonchalant and snappy attitude even when he acknowledges THEY ARE IN THE WRONG! You have to watch this company like a hawk every billing because they will steal from you! I signed up for auto billing and they purposely didn't take their payments just so they can charge me a late fee! Once I found that out, I spoke to Anton AGAIN and he acknowledges that I indeed had autopay but he didn't know why they weren't taking the money! I had to pay a lump sum to get my account unblocked but never was refunded the late fees they charged me! This company is TRASH! DO NOT I REPEAT DO NOT USE THEM!

I rarely ever write reviews but this place should not be used by anyone and go out of business. From day one theres hidden fees, then you have to pay a ridiculous amount just to move in (over 3k in NC) for a room thats smaller than a prison cell. The internet was a problem from day one and their tech support... or should I say lack of it; is a complete joke. I missed numerous meetings due to their faulty technology. They charge, thats right they charge for COFFEE a month and to top that, if you go over the allotted amount, you get charged again. That's right, they limit the amount of coffee you can get before they charge you again. Who does that? Forget moving out being the happiest day ever. I was hoping getting out of there i wouldn't have to deal with their bs but nope, I got charged a MONTH before moving out a restoration fee of 328 which I was NOT aware of because... WHO CHARGES A RESTORATION FEE WHILE THE PEOPLE STILL OCCUPY THE ROOM and they dont even know what needs to be restored? So now I acquire a $41 late charge but they wont give me the $1,900 they owe ME until they get their $41, are you fricken kidding me?!

The poor girls in the front get zero support from their management which is a joke in itself. So they have to deal with frustrated people then they get rated on the reviews the place gets even if it has NOTHING to do with them. It is the LEADERSHIP (if you can even call it that)

I rarely, if ever, write reviews but the service we have received from Regus in the last 3 years has been horrendous! We have been clients for 12 years and paid our rent (for a double office suite) on time every single month, including paying rent for the last 12 months living out of state and where there is no Regus to honor the rest of our contract. Now that it has completed and THEY ARE PAST DUE owing us our retainer deposit (over $4,000), we've been told all we can do is "put a ticket in" to Regus online, no one locally can help us, we aren't allowed to get a phone number for a manager and we just keep getting emails that say, "we are currently experiencing a high volume of enquiries" It's going on 3 weeks and still no one has contacted us. THEY PURPOSELY ARE SET UP SO YOU CAN'T TALK TO BILLING.
Over the last 3 years of our agreement, we went weeks where we did not have internet service in our office but were still charged full rent which included internet services. We were told they weren't allowed to give us the manager's number but would let them know our concerns. When a manager did call WEEKS later and I voiced my frustration at no prior callbacks, I was told i "wasn't his top priority". As a business owner, I couldn't imagine saying that to one of my clients!

This company is a joke and totally has no regard for how to conduct business in a community within a civil society.
I called to rent an office and asked the person if the office was Google compliant and he assured me it was, so I signed up. About an hour later, after doing some checking I found it was, in fact, not Google compliant. So I called back to tell him I wanted to cancel because it wasn't Google compliant. He said he couldn't, but gave me to someone who could. This person said she couldn't but gave me to someone who could. That person sent me back to the second person. This went on for a couple of days until someone told me it couldn't be done. Such incompetence and such pettiness to not not do the right thing. It COULD be done, anything CAN be done, they just w
WOULDN'T do it, which is totally different than couldn't. And this is all over a $56 a month rental. Then they told me they have a $375 a month which is Google compliant that they could switch me to. So they admit they made a mistake but still refuse to budge. At that point, there was no way they were getting any business from me. They kept harassing me like their lives depended on this $56 that they only signed me to under false pretenses.
In the meantime I had filed a complaint with my bank and they returned my 2 months rent and eventually found me to be in the right, in this case and closed it out and blocked this petty company from being able to take the money from me on auto pay.
But this didn't stop the most petty company ever. They continued to harass me and now a collection agency, Caine & Weiner is harassing me.
This petty company could have had my business and my whole nationwide company's business, but now they get nothing. BEWARE AND STAY AWAY.

Initially I had one contract with Regus. I experienced the keeping of my retainer, doubled billed, and nonsense of getting that back. But, overall it was alright. So I expanded and made 2 contracts with Regus. Within 2 weeks of signing the contract, I got fraudulently charged yet again, and I learned that the sales rep who got me to sign, was a liar. He got relocated to another center, instead of being properly addressed and re-trained. He never apologized. The pandemic hit, and I have been paying for 5 months for office space I do not use to see any clients. I have canceled my personal lawncare service, my personal internet at home, and am even at a point where I am looking to sell my home. I am trying to save my business. You would think they would try to retain their client, especially one who has increased contracts with them. You would THINK they would consider the LONG TERM END GAME. Yet Regus refuses to work with me to terminate my contract early. They are literally forcing a situation where my savings are being drained, so that my business goes into bankruptcy. In such an event that they refuse to work with me, and I have to declare bankruptcy, I WILL NOT RETURN to Regus, and I will do everything in my power to make sure everyone online knows what Regus did. Regus has inhumane, unethical business practices. They are NOT for the small business owner. They are NOT for ethical, hardworking Americans. They are NOT for ethical, hardworking global citizens. They are NOT for anyone except themselves. They have no empathy, no considerations, no compassion, no care. The route they are going on, is their own road to destruction, and all those who work for them in collusion, are doing so to the detriment of their own character by stripping themselves of virtue. They are found wanting. I will be reporting this on every review site I can find, and to the Better Business bureau. And when I find a way to report this to the government, I will be reporting to the appropriate state and federal agencies.

Un SAV incompétent à un point qui dépasse votre imagination.
Des prélèvements en trop du fait d'erreurs de leur logiciel de facturation, un SAV qui ferme le ticket d'aide à chaque fois qu'il répond 1 fois (une trentaine de ticket ouvert pour obtenir les remboursements).
Ils font tout pour qu'il n'y ait absolument aucun suivi du ticket.
(rebelotte aujourd'hui 01/02/2024, encore prélevé en trop car une erreur du fait de leur carence.)
Déplorable.

I leased a small office at Regus mid December 2019 for the rate of $520.00/ month. The move in cost was the prorated amount for December or approximately $269.00, plus payment for the next month of January or 808.29, and one month's deposit or retainer of $520 for a total up front cost of $1366. 84.

This was quite a number just to move in to a $520.00 office space (10ft x 12ft)

But wait, there's more!

Just 3 weeks later, (remember I have already paid for a month and half) I received another invoice for $1095. 35 for February's rent, kitchen amenities for Dec. And ANOTHER $520 RETAINER.

So here I am, I rented an office space for $520/mo and in three weeks time I am billed for $2,462.19.

After multiple requests for clarification, someone finally told me that since I was month to month instead of a long term lease that they required the second month's deposit. This was not brought to my attention when I signed up.

Meanwhile, I had a virtual office in another Regus location where I was being charged roughly $65.00/mo and when I signed up for the physical office I was told that the virtual office contract would be automatically terminated... it wasn't and they continued to charge my credit card for 3 months, even after multiple requests from me to get this situation resolved.

At this point, my frustration drove me to cancel and I was informed that not only will I have to pay in full for next month (no prorating) but that I will be charged $200-$300 dollars for "Cleaning etc" just for moving out.

Transparency and customer service are non existent in this company from my point of view, and just the fact that this website exists lends credence to my assumptions.

So I've been waiting for my retainer fee now that the lease agreement has been updated as this has been a back and forth game since May 2021 that they were trying to keep charging me for an office that I moved out of. I requested my retainer fee back on July 24th and moved out July 31st. Now they say it takes 30 days to process (which no one understands that being that it only took like 2 weeks for them to take money out of my account without my knowledge). After their staff stated that they would take the fee out of my retainer fee. They also added a late fee to that. The fee was for a little over $267 and the late fee was about $39 and they took that out my account on Saturday(yesterday) but they could never talk to me about when I'll get my money. It's always oh it will be another 24-48hr for us to review your account. It's been about 3-4 24-48hrs and little miss Sandra that sends those copy and paste messages hardly responds to your emails. She did the first time and then after that nothing. Don't say if there's any issues just to reach out if you really don't mean that. This situation has been sooooooo stressful. In these times that we are in; no one has time for this blood sucking company to be playing with their money and definitely not their time. I'm about to assume that they would like for us to get so stressed out that we will get tired and forget about it so they could just keep them money. I'm sure people have definitely done so. However, the same way they wanted their money and took it. I want my money as well. Even though it's such an over charge for that closet of an office space that I had that I didn't even have anything in that office to be fixed worth $267. Maybe like 3 small areas to add a little touch up paint and that's it because I was sure not to add holes or anything in their walls and I didn't add much in there because it wasn't much space to do that with. They really are a whole disaster!

I started service with Regus in Silver Spring, MD. It was a nice building in a nice neighborhood. I pay for their service by monthly bank deductions. Bottom line, they overcharged me from day one, so there were 28 months of being overcharged. I really just figured this out. How I figured it out was by realizing they also debited out account twice, on April 13 of 2022 they debited $532.31 and again on July 8 of 2022 they debited another $705.64, for NO REASON. They somehow thought I had "mail forwarding" service and so they went back and just debited our account back to the beginning for this service. This is the same service that they were overbilling us for $20 for 28 months and debiting our account for the monthly bill and the overcharge every month. In total they had STOLEN (and I mean that literally because they won't even acknowledge it) $1777. Thats correct, One THOUSAND, seven HUNDRED, and seventy seven dollars. Now first, they want to "credit your account." NO, put the money back in our bank account. We have been fighting this for months and have only been refunded $561. BEWARE- THEIR CUSTOMER SERVICE IS IN ANOTHER COUNTRY. YOU CAN ONLY SEND EMAILS AND OPEN SERVICE TICKETS. THEY WILL NOT CALL YOU BACK FOR ANY REASON AND ONLY SEND EMAILS AT 4:00AM OUR TIME. I did find a number for their corporate office in TX *******100) but good luck getting someone there. I will get them, it's what I do for a living. I am seriously considering a class action so if anyone else if having problems with them, please notify us. *******@Proclaims.info. The latest emails says they cannot give credits for disputing charges before a certain date. We aren't disputing any charges, we are disputing taking money from our account erroneously. At this point, I am only going through this process to gather info for our banks fraud department and the upcoming action. In honesty, I should have checked reviews first. You have to wonder when a company has only 1 star and the reviews to prove it. Stay Away and save yourself headaches. Don't know how they will stay in business like this.

Do not hire your office space from Regus- worst customer service
Millions of UNHAPPY consumer
Overall rating a big 0